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Business Profile

New Carpets

Next Day Floors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Next Day Floors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Next Day Floors has 6 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 14th, **** from Next Day Floors in ********* came to my house about installing carpets. He wrote a ticket and I accepted and placed a $300 deposit. He called a few days later saying that the carpet was in and asking when they could come for install. Since then I have called and emailed at least ten times to his cell phone the store and not been able to get ahold of anyone. I've sent him an email requesting a refund on my deposit. No response to anything.

      Business Response

      Date: 09/05/2025

      Ms. ****** ********* Am EX credit card was refunded the $300.00 on 8/27/25. 

    • Initial Complaint

      Date:07/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just had my floor installed and approved the final price. Now I see that next day floors have added over 700 to the final approved price. When I've tried to reach them in the past it's been very difficult and frustrating. They need to adjust the bill, which I financed with **************** to the price we agreed upon.

      Customer Answer

      Date: 07/28/2025

      I completed the purchase of a floor with this business and then they just billed me again.  Attached is my original receipt and the start from ****************.  I did not receive notice of any additional charges. 

      Business Response

      Date: 08/25/2025

      This is the first email, dated 8/25/25, I have received regarding this complaint. I am looking into this and will respond within 24 to 48 hours..

      Business Response

      Date: 09/06/2025

      The day of installation of Ms. ******* floors, the independent subcontractor (installer) contacted Next Day Floors Sales **** who was Ms. ******* salesperson and informed the sales *** that Ms. ******* floor was out of level and the flooring could not be installed without the subfloor being ***aired to accept the new floor.  If the subfloor was not ***aired NDF could not move forward with the installation, the new floor would fail over existing conditions. This was explained to Ms. ***** via phone conversation and followed with a text showing the additional cost, which Ms. ***** agreed to.  Please see attachments.  No refund is due.

      Business Response

      Date: 09/06/2025

      Ms ***** had two orders ON007957 was the original order for $2745.55 and the repair order was ON008092 for $759.00.  It looks like the approval jog did not come through on the first attachment. Attaching again.

      Business Response

      Date: 09/06/2025

      Again adding the jpg of approval from MS. *****

    • Initial Complaint

      Date:04/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 12, 2024, my wife and I requested a consultation with Next Day Floors (Dundalk location) to assess and discuss the next steps in installing a prefabricated floor with baseboard in my and my wife's basement. The representative (named - Bob) quoted the installation for $4,398.00, with a $2,000.00 deposit. At this time, we gave the representative the deposit, and he said another would contact us to schedule the installation.

      It has now been almost two months, and we have not had any resolve the establishment - after several calls to get a status update on the installation and simply requesting a refund, we have not had any success. The only consolation we offered was a discount on the remaining balance without a refund.

      I have attached a copy of my receipt to support my request. We firmly believe I am entitled to a refund in this situation. I would like to request a full refund of $2,000.00. We hope we can resolve this matter amicably. I would appreciate it if you could assist us in processing the refund as soon as possible. Please let me know if you require any further information from my end.

      Thank you for your attention to this matter. I look forward to hearing from you soon and receiving a prompt resolution.

      Business Response

      Date: 04/30/2024

      I have reviewed and discussed complaint ID: ******** with the Vice President of Carpet Fair, Inc. d/b/a Next Day Floors and we have decided to refund Mr. ****** the entire amount of the deposit, in the amount of $2000.00. Unfortunately, there was an unforeseen shipping delay with the materials which caused Mr. ******'s flooring to not be installed within a suitable timeframe. For this, he has our apologies and hopefully Mr. ****** will consider us for his future flooring needs.

    Next Day Floors is BBB Accredited.

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