Complaints

This profile includes complaints for Baltimore Gas And Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Baltimore Gas And Electric Company

  2 Center Rd 110 W Fayette St Ste 200 Baltimore, MD 21286-5606

• 

  Baltimore Gas And Electric Company

  PO Box 1475 Baltimore, MD 21203-1475

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled the end of service on June 9th to be terminated on July 5th. On July 10th I got my final bill on July 11th I paid it. Today on July 28th I'm given a second bill that I was not given any notification about that I now owe over $115 when my last bill was $147. I contacted BG&E and they told me that they had to make corrections to the last bill because of a budget billing thing which I was never a part of. But they credited only $72 of that $147 to my current bill and I now owe $115 despite the fact that I haven't lived there in over a month. BG&E is using underhanded tactics to squeeze out more money out of someone even after they've moved out of their place of residence.

  Business Response

  Date: 07/29/2025

  Good afternoon,  BGE will contact the customer within seven days regarding their concerns.  Thank you. 

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the budget plan with a set amount every month. BGE kicked me off the plan because they said they never received the payment. They said they payment was returned. The payment was not returned the payment came out of my account on time. when i looked at my bge account it says the payments are pending. I dont understand why or how they are still pending when these payments were made in may and June. When i log on to bge the site states they are having issues with electronic payments so why am i being penalized for there system error. Now i have a turn off notice. I requested a extension. The website said it granted me an extension but it didnt give me a date so i have no clue when my services will be cut off. But i can not pay all at once. I applied for the BGE/fuel fund ****** I also applied for energy assistance with **** which is in process. What am i suppose to do

  Business Response

  Date: 07/28/2025

  BGE is in receipt of this inquiry.  A BGE representative will contact the customer directly by close of business, August 4, 2025, to address their concerns. 

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BGE has been consistently having power service disruptions weekly due to poor infrastructure maintenance. They since announced that customers will experience rolling blackouts, but continue to increase prices for worsening services. A class action lawsuit really should be initiated against this company due to their consistent breach of contact with customers.

  Business Response

  Date: 07/23/2025

  BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by close of business, July 30, 2025, to address their concerns. 

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23632905
  
  I am rejecting this response because:

  The BBB provides me with a time limit of 5 calendar days to Accept or Reject the resolution provided by the business. BG&E has stated they will contact me some time up to July 30th end of business which is a full 7 calendar days. I cannot accept the response and allow the case to be closed until BG&E actually communicates with me. Until communication is made between myself and BG&E on a plan for resolution to the constant outages in my area coupled with constant price increases for worsening service, I cannot accept this as resolved.

  BG&E can have the 7 days to reach out to me and I will update my case after said communication, but perhaps communication through the BBB system is the appropriate mediation with recorded results.

  Sincerely,
  
  *** *********

  Customer Answer

  Date: 07/29/2025

  BG&E never contacted me. The issue was not resolved. Nothing has been done to improve our utility services from them. Their prices continue to increase while rolling blackouts have been scheduled and planned for the entire service area.

  The BBB closing my case is on track for everyone telling me how useless or is and that the BBB would do absolutely nothing. 

  Congratulations on consistently failing consumers.

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: 10 BALTIMORE GAS AND ELECTRIC BG Account #: 6113***Balance: $478.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  Business Response

  Date: 07/22/2025

  BGE is unable to provide the customer with the requested documents since we are unable to verify the customer's identity.  In addition, the email address provided in the complaint is not valid.  If the customer is disputing ******************** charges that were referred to a collection agency, the customer may contact ******************** at ************ to initiate a dispute of responsibility case.  BGE will then explain what information is needed from the customer in order to show proof of the dispute.  The dispute case will be assigned to an investigator after the customer provides ******************** with supporting documentation. 

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did BGE disable E-bill options??? **************** says your side needs to accept the options to be e-****** on their new system.

  Business Response

  Date: 07/17/2025

  BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by the close of business, July 24, 2025, to address their concerns. 

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, for direct followup call with me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a payment on June 10 2025 to be scheduled for payment on July 7 2025 for $149 On July 8 2025 my bank paid BGE $149.00 As of this morning it still hasnt been posted to my account when I was told it would be processed today July 11 2025 I filed a complaint with *************** and they withdrew my complaint because BGE lied and said I didnt file a complaint until July 10. My first complaint against BGE was filed on July 8 2025. All I want is my July payment to be posted to my account. Calling ******************** customer Service is nightmare. You cant get a live person. In order to get a live person they need to call you back which takes all day. Because of this BGE showing I have a past due amount which is not true

  Business Response

  Date: 07/11/2025

  Good afternoon,  BGE will contact this customer within 7 days regarding their concerns.  Thank you

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23586943
  
  I am rejecting this response because:
  Although the  complaint was technically resolved I  have an issue with BGE customer service support as well as cooperate  They  misrepresented the truth by indicating to *********************************** that July 10 was the first time they had the complaint  

  I filed my first complaint on July 8 when I noticed that the payment wasnt posted   
  

  When I did get a call back from them it was someone who didnt have any  Idea what they were doing   I requested the billing department and I got nothing  which took anywhere from three to six hours to call me  

  Thank you 

  I have to resubmit the complaint about their **************** number I will  

   

   

   

   

   

  
  Sincerely,
  
  ******* Charity

  Business Response

  Date: 07/14/2025

  Good afternoon,  BGE received the Better Business Bureau inquiry on July 11, 2025.  BGE responded with a message advising "Good afternoon, BGE will contact this customer within 7 days regarding their concerns. Thank you".  We have not yet responded to this customer regarding the ******************** inquiry.  If they received contact that may have been due to a complaint filed with the ********************************** which is separate from the BBB. Thank you. 

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23586943
  
  I am rejecting this response because again the customer Service is the pits. I heard from them on 7/11/2025 was told it would not be resolved until this week and I told them I was going to the ** if it wasnt corrected by Monday  

  It was corrected Friday afternoon 7/11/2025  

  I was going to let it slide now I want a revised bill  

  This shouldnt have happened at all  Blaming on the July 4 Holiday  Get real  
  

  No matter how many responses they send I am going to reject them  

   

   

   

   

   

   

   

  
  
  Sincerely,
  
  ******* Charity

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account# ********** i am very irritated because my account is saying overdue but it was paid of 7/8/25. I have the **** transaction that is posted. I need this fixed asap. just another shady thing that bge is doing. it was an autopay and it came out. this is super super shady and i need it fixed. this is illegal. screenshot shows it came out. i want the late fee taken off

  Business Response

  Date: 07/11/2025

  A BGE representative will contact the customer by July 18, 2025 to discuss the concerns.

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a bge customer I am also paying my bill to ********************** and they are not applying the money to my account. I called in was on hold after a representative to me she would be back on the line . I held on for 3 hours just for her to hang the phone up in my ear. I applied for help with my bge and was directed to united way on 7/1/25. The lady from ********** stated they had no funds and to apply some place else and hung the phone up. I was livid these are the staff bge has working for them this is bad for business very ghetto and rude no can get through and I have a lady admitting to bge that my payments are not being applied to bring my balance down this is really sickening 372

  Business Response

  Date: 07/11/2025

  According to BGE records, there is currently a pending case for this customer with the ********************************** (***). The *** is the regulatory agent of BGE. BGE will prepare a written response and will send it to the *** by July 21, 2025. The *** representative will review BGE's response and investigate the customers concerns, using the Code of Maryland Regulations (COMAR) as a guideline. After the investigation is complete, the *** representative will send a closing letter to the customer along with ********************'s written response.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a BGE/Constellation Energy customer on budget billing. This month my monthly bill increased by nearly $100, and apparently BGE plans to keep it that way. According to BGE's own rules, I am supposed to be notified of any change to budget billing, and I was not. There is no explanation for the increased rate, and my usage has not risen. After paying two months' bills at my original rate, my overall balance owed due to budget billing would be around $400. If I pay at the increased rate, that amount would be less than $300. Thus I cannot see any reason for this sudden monthly increase. *** my rate has already been increased once by $30/month, again with no notice. I accepted this increase without complaining.I cannot reach BGE customer service to discuss this issue. I tried three times and each time was sent to their "callback" system, which told me someone would call back when it was "my turn," whenever that is. I could also choose to be called back next week!!!! Since I hand this company around $2,000 per year, I would think that they could bother to treat me a bit better.

  Business Response

  Date: 07/08/2025

  A review of BGE records reflect the customer spoke with a ******************** representative on yesterday, July ******. The representative provided an explanation to the customer regarding their bill. 

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 complaints about BGE 1. BGE claimed that it needs SSN, Title/Lease Agreement, and other ******** for "Security reasons" when it fact, it took more ******** than any other companies. The fact they won't let me to create a new account unless I submit it those over unencrypted email (all encrypted email will not be read) or Fax - is a gross disregard of the data's security. in my 35 years that I worked, I had never been asked those information for opening a new account including multiple utilities companies or even background check at work. This practice or standard is a danger to consumers in DMV area. If they cannot even allow documents to be submitted online (in this 2025 world, really, who does this?) nor allow encrypted emails, then this company does not understand the importance of data safety. B/c I tried multiple times to setup account with ********************, and they kept telling me that I don't have enough information (without telling me what I was missing) - I give up and let them come find me....and they didn't for 8 months...which brings me to complain #2 2. BGE cut my service without any communication - not even a letter to my house. It's a good thing I had backup generator, but then the backup generator use gas, and that up my bill by like three fold. Then BGE had the audacity to back-charged me those 8 months, and all the sudden I got a $2500 bill. The only reason BGE can do this is b/c you literally had no choice.The fact BGE is no longer rated in BBB can only means this company is not to be trusted. I am contemplating to move for the sake that this county I lived in only have BGE as an option. B/c I refuse to give any more money to this business whatsoever.

  Business Response

  Date: 07/07/2025

  BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by the close of business July 14, 2025, to address their concerns. 
  

  Customer Answer

  Date: 07/14/2025

  This complaint is not closed.  BGE only called me once and it was during when I am on vacation.  It does not try to called me again.  Please reopen this.

  Zoe

  Business Response

  Date: 07/22/2025

  A representative from BGE has attempted to contact the customer. Unfortunately, the customer did not answer. There is no record that they returned our call at the telephone left on their voicemail.

  Customer Answer

  Date: 07/28/2025

  Hi

  The case is not resolved.  BGE requested information on the account and the address of service on July 9, and I had responded to them with the information on July 9.  I received a call on July 11, however, I was out of town that week, but since then, BGE did not responded back to me. 

   

  I do not know what other materials I need to provide when they have my phone and email address.  please advise me on what to do to move this to the right direction.

  Thank you.

  Business Response

  Date: 07/29/2025

  In addition to leaving a voicemail with their direct number, a BGE investigator has attempted to contact the customer multiple times. However, we will again attempt to reach the customer by *** August 1, 2025.