Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for health insurance March 3 2025 and I found this company and I told them what my needs were including Dr ************* chiropractic, orthopedic, physical therapy, test and hospital. They told me all this would be covered and they were with Aetna so I paid 100 deposit and I have paid ***** from March through June and I have none of the coverage and they were supposed to cover my prescription. How can they scam people like this. I also because of them owe the hospital ****** dollars .

  Business Response

  Date: 07/17/2025

  Thank you for sharing your concerns. Were very sorry to hear about your experience and understand how upsetting this situation must be. We want to clarify that First Health Network is not an insurance company. First Health Network is a national network of healthcare providersincluding doctors, hospitals, and other medical professionalswho contract with certain benefit plans to offer discounted rates to their members. They do not sell insurance plans, collect premiums, issue coverage, or make determinations about benefits. If you were told your plan would cover specific services such as doctor visits, hospital care, prescriptions, or specialty care and it did not, we recommend that you contact the company or agent who enrolled you into the plan. They are the ones responsible for explaining the plan's features and for handling any issues related to plan benefits or refund requests.
  We recognize that it can be frustrating if your expectations were not met, especially if you were led to believe you had insurance coverage that didnt apply to the care you needed. If you feel you were misled, it may be appropriate to file a complaint with your states *********************** or ************************** for further assistance.
  Again, First Health Network's role is limited to providing access to a network of contracted providers for certain plans. They do not control which benefits are included in any given plan, and they do not handle billing or premium payments.
  We hope this helps clarify First Health Network's role, and we regret any confusion that may have occurred. Furthermore, ******************************** is not affiliated with this consumer, so no assistance can be provided to help resolve this matter.  We wish you the best of luck with getting this matter resolved. 

• Initial Complaint

  Date:06/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for health benefits through my *********** roberthalf in April 2025 I signed up for medical dental vision life insurance EVERYTHING !! Today is June 27 2025 since then I have not received 1 card or piece of mail verification physically in my hand I cant find a doctor to take this insurance medical and billing told me they cant even find this insurance Ive talked to customer service 4 times and today she told me I cant cancel until November I told her I cant find a doctor and when I do go to my appointments because its a new insurance I need a physical copy to give to my doctors office I asked to speak to a manager she said hold on put me on hold twice and then hung up the phone Ive been with them since April they can keep the money I dont even want it back because they clearly arent going to I just want to cancel the membership I told her Im paying for something THAT I DO NOT HAVE which is medical insurance dental life insurance vision insurance illness disablity and more this is not a real company and they are out here scamming people who are barely making it by

  Business Response

  Date: 06/30/2025

  Good afternoon.  Thank you for reaching out to ************************************** (MBA) concerning this matter.  Unfortunately, this complaint was misdirected to MBA.  After conducting research into this matter, it was determined that MBA does not have record of claims being submitted for the consumer.  After reviewing the document that the consumer uploaded when this complaint was filed with the BBB, MBA identified the ******************** as being the entity to resolve this matter.  The ************'s contact information is listed in the consumer uploaded document.  At this point in time, MBA cannot offer any assistance with resolving this matter as the consumer is not affiliated with MBA.  

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called for medical insurance and was told it would be First Health, a sub of Aetna and was told all the prescriptions I was in would be covered and if I wanted to cancel the plan I could. I called to cancel the plan within 2 days of sending them $528.00. It is a scam! I was on the phone with 4 different people and still getting the run around. There are numerous complaints here about this company's practices. Unbelievable they get away with this.

  Business Response

  Date: 06/18/2025

  Good afternoon.  Thank you for contacting us regarding this complaint.  Unfortunately, this complaint was misdirected as First Health Network (FHN) is a provider network, not an insurance company or benefits administrator. *** contracts with healthcare providers contracts with healthcare providers to create a network accessible to plan participants through their health plans.  FHN does not underwrite insurance policies, process claims, or determine benefit eligibility. After conducting additional research, it was determined that the consumer is not a member of ********************************* a third-party administrator for claims. Therefore, we are unable to identify the plan that the consumer is enrolled with.   It is our recommendation that the consumer reviews their health ID card to identify the correct health plan to assist with terminating their coverage and requesting a refund.  We are sorry that we are unable to provide further assistance on this matter. 

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23481390
  
  I am rejecting this response because:

  They are shady practices and give every excuse to not refund the money. This company has SOO many names that who knows which one is correct! It has been named First Health (subsidiary of Aetna), Socious Buenos, Advance, Legend, PHC, etc...

  The reference # for my complaint with them is C2893071

  phone number **************

  **********************************************

  Now they claim they can't refund me because I shut my credit card down so they could not charge it again. 
  my member id is or WAS *********
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 06/24/2025

  Good afternoon.  Being that the consumer is not affiliated with *******************************, there is nothing I can do to assist with resolving this matter.  The member's health ID card should include the name of the benefit plan where this concern should be addressed to.  However, to reiterate the information provided in my initial response, First Health Network is not the insurance company, but instead a network of medical professionals that provide medical services. I wish the consumer the best of luck with getting this issue resolved as soon as possible. 

  Customer Answer

  Date: 06/29/2025

  Resolved

  thank you

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with an enrollment provider, *****, 6/6/25. He offered me plan options, told me what he believed was best for me. I wanted to look over other options first before making a decision. He pressured me into taking what he was offering right then saying you wont get the same rate next time if you dont take it now. If youre not happy with your service, you can get a refund as long as you cancel by 6/15/25. I canceled 3 days later on 6/9/25 after finding that most places around here dont take them even though he said he was familiar with my area and claimed that most places around do. I was told my $436.95 was NOT refundable after being assured 3 different time by ***** that it was. I looked through the contract before I signed, asked ***** where it said I would get my refund. He said he wasnt sure because each contract was different, but assured me it was in there. Of course that turned out to not be true. The man I spoke with to cancel claimed he was the highest in chain and there was no one else I could speak with about getting my refund. Even though my call with ***** was recorded of him telling me various times my $436.95 was refundable, I was offered nothing back other than to file a grievance with them. He didnt even say he would talk to ***** about his false statements to ensure this doesnt happen to someone else. Thankfully our bank shut the process of the payment down and were able to get it back for us.

  Business Response

  Date: 06/12/2025

  Good morning.  Thank you for reaching out concerning this complaint.  Unfortunately, this complaint is misdirected to First Health Network, who serves a network of providers that provides medical services for benefit plans and does not have oversight of the enrollment agency.  Additionally, ************************************* (MBA), that serves as a third-party administrator for claims, does not have record of the consumer. Recommendation is for this grievance to be sent directly to the enrollment agency.  If the consumer is able to provide a copy of their insurance ID card (front and back), I can attempt to facilitate a resolution.  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this insurance as a third party insurance in July 2024. Before enrolling for this plan I asked to make sure that my allergy shots as well as the serum refilling would be covered. They assured me it would. after I started receiving my shots using the insurance I noticed that they were not subsidising my shots at all. when my serum needed to be refilled I was told that I would receive no coverage for it since my insurance was only for emergency medical and PCP's and not for maintenance medication. They did not cover anything and have left me with a large outstanding bill of two thousand dollars. The service provider was kind enough to reduce my amount however it is still a pretty substantial bill.

  Business Response

  Date: 06/09/2025

  Good afternoon.  Thank you for reaching out concerning this matter.  Unfortunately, this complaint has been misdirected to the wrong entity as First Health Network is not a benefit plan.  First Health Network is a network of Medical Health Professionals that provide services to benefit plan enrollees. While First Health Network does not have a role in marketing or enrolling consumers into a benefit plan, I would like to assist with attempting to resolve this matter by reaching out to the entity that was involved with enrolling the consumer into their benefit plan.  In order to assist the consumer, I will need a copy of the front and back of their benefit plan ID card.  Once I've received a copy of the benefit plan ID card, I will contact the enrolling entity for potential resolution.  Once again, I thank you for reaching out and I look forward to assisting the consumer with this matter.  

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions made on bank account on the following dates:$134.98 06/01/25 Benefits $503.36 05/30/25 First Enroll $134.98 05/05/25 Benefits $503.36 04/29/25 First Enroll $602.36 03/13/25 First Enroll $134.98 03/12/25 Sicuro Health

  Business Response

  Date: 06/04/2025

  Good morning!  Thank you for reaching out concerning this matter, and I'm sorry to hear about your dissatisfaction.  Unfortunately, this complaint has been misdirected as First Health is not an insurance provider but serves as a provider network for health plans.  Additionally, I've researched the consumer and determined that he is not a customer of ******************************** (MBA), which serves as a third-party administrator for claims for ***** plans. Although the complainant is not a member of MBA, I would like to try to assist the complainant with getting this issue resolved; therefore, if the complainant can send me an image of the front and back of their insurance card I can conduct more research into this matter.  I look forward to receiving this information so that I can assist with getting this issue resolved as soon as possible.  Thank you.  

  Business Response

  Date: 06/10/2025

  Good morning.  As mentioned in my initial response concerning this matter, this complaint was misdirected to First Health Network, which is not a benefit plan nor does this matter involve Merchants Benefit Administration.  However, in an effort to provide assistance in resolving this complaint, I was able to reach out to First Enroll so they could facilitate a resolution with the consumer. It was reported to me that on June 3, 2025, FirstEnroll contacted the consumer to initiate the cancellation process.  FirstEnroll placed a billing hold on the account and connected to consumer agency "Alliance 1 health LLC" to finalize the process.  Per FirstEnroll, the consumer's account has been terminated with a last date of coverage being June 30, 2025. Due to the product being cancelled outside of the 30-day free look period, FirstEnroll was unable to provide a refund.    

• Initial Complaint

  Date:05/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for health insurance. I was told it was BCBS no it was 1st health. I was told it covered a-z for *** coverage that was not true. They have no app no nothing to check your benefits and everything they said was all fake. They refused to cancel my plan and I had to call my bank to get my refund. This plan is a scam. It not even insurance it is a discounted plan. They are doing false advertising. DO NOT GET THIS PLAN

• Initial Complaint

  Date:05/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/2/25 I was shopping for health insurance online. I received calls immediately. I spoke with a person (licensed insurance agent I was told) and he went through the coverage and what medication would be covered. He asked what amount monthly I was trying to obtain (said it would take less time). He said hed found me a policy. Sounded good. He texted me the application and said to click through the 20plus pages and Id get an emailed copy if accepted. It was similar to a DocuSign. I did this while talking on the phone. He said I was approved and he needed my credit card payment for the premium. I gave it to him. I finally received an email copy 2 days later of what I signed. First Health is NOT a major medical insurance, rather a supplemental insurance. He also signed me up for ************ mentioning it to me. I called customer service immediately when they opened to cancel and request refund. 3 calls, 2 emails later, I have had no response or reply- other than you will receive an email within ***** hours, all cancellations are processed in the order they are received. I dont want them to charge my card again on the 30th. I have contacted my credit card company to block the charge but now I want a refund.

  Business Response

  Date: 05/19/2025

  Good Morning if you could provide images of your card the front and back and can be of more assistance to ensure your complaint is directed appropriately. First Health is the network of providers and facilities and does actually provide insurance. 

  Thank you 

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had insurance with this company and was told to cancel before my next payment. I called to cancel and $400.00 was taken out of my account which I do not have. They then told me I should of cancelled 72 hours prior and I was unaware of this. I have new insurance and can not afford to have an extra $400.00 taken from me. I need for them to refund my account. The insurance was extremely sub par to say the least and I was very disappointed. Please if there is anything that can be done I would be so grateful. They actually hung up on me. I was upset and a little rude as he hung up on me, I am honestly so tired of being taken advantage of. This is the third time a business has gotten one over on me. It's just not right.

  Business Response

  Date: 05/13/2025

  Good *********************************** you for reaching out to us regarding your complaint.Please be advised that First Health is not the appropriate entity to address this matter. As the claims processing third-party administrator (TPA),Merchants ********************** (MBA) does not handle billing or enrollment functions for this plan, however in an effort to assist you, we reached out to the enrolling agency on your behalf regarding your concerns.

  Business Response

  Date: 05/15/2025

  Merchants ********************** (MBA) does not have direct contact with the enrolling agency. We have simply brought this matter to the attention of our intermediary; therefore, we are unable to confirm whether they will reach out to the member. Based on the information available to us, the member was enrolled through ***. Their contact number is ************.

  Best,

  ********

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased medical insurance for my daughter. When I purchased it I was told I had 30 days to cancel (this is in writing. I also asked if I could cancel the policy and was told yes, but when I tried to cancel the next day, I was given a number of excuses, and was not able to cancel the policy. The agent I was able to final to get on the phone continually talked over me and didn't listen. to me.

  Business Response

  Date: 05/13/2025

  Good Afternoon,

  Thank you for reaching out to us regarding your complaint. Please note that First Health is not the appropriate entity to address this matter. Additionally, we were unable to locate an account in our system using the information you provided.

  If you would like us to investigate further, kindly provide your member ID number and/or a clear photo of your insurance card (front and back). Well be happy to assist you once we receive this information.