Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Qazzoo violated our contract to provide me w/the 2nd month free & continued to charge my CC on 2 separate occasions. After the 1st time, I had to make several calls & send emails back & forth to help their reps Meleah R***** (Customer Service/Accounting) & Chuck W**** (Sales) understand their error. Once they listened to me/reviewed the detailed email I had sent when 1st entering into this contract, Meleah refunded what was owed-$249. I expressed my concern that I'd have to closely monitor their activity on my CC account, as trust had been broken. Meleah assured me this wouldn't happen again, she wasn't involved last time and she had changed the billing settings in my acct. The next month I was charged again-$249. I emailed a request to have my contract canceled immediately & for a refund of $498 to be made, $249 for their 2nd error & $249 for Qazzoo failing to provide me w/the 2nd month free & continuing to charge my acct in violation of our contract. I also requested that my CC information be deleted so Qazzoo no longer had access to my acct. If I didn't catch them, they would have kept charging me. Meleah emailed & confirmed only $249.00 was being refunded. Simply reimbursing me a 2nd time for their error is not adequate. I requested a call from someone who was empowered to make things. Meleah called & refused this request. I reiterated my concerns re: their dishonest business practices & she wouldn't allow me to talk w/anyone above her, stating she is the only person who would handle this. Meleah repeated her reason for refusing my request. I let her know that I would contact the BBB & she wasn't concerned. She was abrupt & kept repeating her stance, therefore I hung up knowing I had no other option. Simply put, Qazzoo should extend an additional refund of $249 for violating their contract not once, but twice, therefore causing me significant distrust and just reason for my request.

  

  Business Response

  Date: 09/06/2024

  We apologize for our error in billing. The July charge was
  to be pushed to August due to an extension. This extension had been overlooked
  by our Finance team and a refund was issued.
  The August charge, however, is valid as the client had
  committed to 90 days to be paid monthly.
  The client is set to cancel and not be charged again, with
  only having paid 2 of the 3 agreed upon charges. We wish them the best of luck
  in their next endeavor. 

  Customer Answer

  Date: 09/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It is not enough to just refund me what was wrongfully taken, especially since this happened twice and I had to monitor Qazzo and "catch" them both times. I believe this to be Qazzo's business practice and that they have likely deceived other agents without them knowing. If all they are asked to do is just return what was stolen, Qazzo is unlikely to make the needed corrections to their deceptive processes to insure others won't be wrongfully charged.
  
  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a member of the Qazzoo team to receive leads in my area. I have accepted every lead, and personally called each client. All 10 of them have been fake, including a felon looking for a job, someone who didn’t even know how I got their number and another who spoke to me with the kindest remarks (that’s sarcasm.) $379/month for this is absolutely ridiculous. I have reached out to have my plan cancelled immediately.

  

  Business Response

  Date: 09/06/2024

  We apologize for our onboarding failure. The beauty of our service is the ability to pick and choose leads as well as return invalid ones. All leads are user submitted and have expressed a desire to purchase and/or sell a home. While the leads are filtered, some things will get by our filters. 
  Attempts to reach the client to discuss the return feature of our leads were met with unreturned voicemails. As we were unable to reach the client to discuss the issue, we took the liberty of releasing them from the 2 remaining charges they had committed to. 
  Should the client decide to take advantage of our return feature (flagging), we will be more than happy to give them a month on us. 
  
  

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had terminated the contract with Qazzoo back in May (a month after signing in April) because the leads which they provided us are fictitious. Not one person is actually interested in purchasing a home/property. When we tried to reach out to the name, email and/or phone; most have spam us, others put us on opt out of communication, and/or they told us they never were interested.
  
  The other problem, the leads Qazzoo provided were to another part of Florida which we don't service. Naples Beach and Home sells in Marco Island, Naples, and occasionally Bonita Springs but Qazzoo continued to give us leads to Fort Myers. They keep sending us people who can't even afford a starter property in Collier county. When we called Qazzoo about it (2 months ago), we were informed that it would be changed but to this day it still hasn't been updated. But kept hearing "not a problem, we will take care of it".
  
  The VIP professional service was suspended immediately because it was a word page copy and paste source code which didn't apply to our real estate company. We didn't want a landing page filled with errors. There is no addendum.
  
  The service Qazzoo promised Naples Beach and Home Team wasn't fulfilled. We finally asked for termination after a month of empty promise from Qazzoo. At the end of the contract on page 2 it states:
  "After completion of the Agreements, should the VIP professional wish to suspend service, contact Client Services at least 48 business hours prior to the renewal date either by phone at 800-230-9019 or by email at [email protected]."
  
  I expect Qazzoo to refund the $747 because we cancelled way ahead of the renewal date and didn't authorize this second billing cycle.

  

  Business Response

  Date: 07/02/2024

  Please note that the client had 100% control of the leads they claim and the areas they are generated for. Any leads claimed outside of their target area, fell on user error. Despite this not being our fault, we were more than willing to replace any unusable leads. 

  
  Despite a signed contract for the 6/28/2024 charge, we’ve issued a full refund of said charge. The client is now offline and will not be charged again. 
  

  
  

  Customer Answer

  Date: 07/02/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****************

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i agreed to a one month trial. they kept billing me afterwards and refuse to stop billing me. i have a recorded phone call with us talking and i said twice that it was a 30 day trial. they never said they would rebill. the person i was talking to on the phone should have told me that i would need to cancel when i stated to him i was on a 30 day trial. i have been tring to cancel for 30 days and they still have not canceled.

  

  Business Response

  Date: 04/08/2024

  The initial sales call allowed for a one-month trial, the client merely needed to let us know 2 business days prior to his renewal date that he did not want to continue. This was repeated in the receipt as well as reviewed on a recorded welcome call on 1/30/2024. 
  
  Rather than informing us prior to renewal, the client contacted us a week after it occurred to cancel the account. 
  
  Since receiving notice to cancel the account, the account has been canceled and no further charges posted. 

  Customer Answer

  Date: 04/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I stated in the Recording 2 times that it was a one month trial.  feel free to listen to it.  No where in the recording does it state that it was a subscription.  they should of specified that there would be  a billing if i did not want to continue.  they did no such thing.  they billed me again and would not reimburse.  the contract they sent states at the top it is a one month trial and states Cancellation requests will only be processed upon
  completion of the initial 90-day agreement.   How does this apply to a one month trial?   they were misleading from the start.  see attached. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:02/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not authorize my information to be sold or have a Real Estate Agent contact me when I am a Real Estate Agent myself. Want all my information deleted from their database.

  

  Business Response

  Date: 02/14/2024

  While the narrative presented appears to be incorrect, the contact information has been removed from our available pool of home buyers/sellers. 

  
  On 2-13-2024 from IP ************************************** on an iPhone running IOS 17.2.1 the individual visited one of our affiliates and completed an optional contact form for buying and/or selling a property. This form was exceptionally clear that it was for contact and had links to our terms of use embedded in it. Had they clicked ‘bypass’ they could have circumvented this optional form and not been contacted. 

  
  While the information has been removed from our database, we cannot prevent the individual from filling in contact forms when they don’t really want contact. 
  

  
  

  Customer Answer

  Date: 02/14/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for quarterly subscription through qazoo for $299 per month on 12/20/2023. However, it appears to that none of the leads being sent over that I had accepted are legit contact information or more like either phone spoofing or random contact information that were not even surveyed at all by QAZZOO. Not quite sure where QAZZOO actually pulling information from. Contacted the lists Leads that was provided on the platform but clients who actually called back stated they either did not put in any inquiries asking assistance in purchasing/listing a home and aggrevated that they are getting these unwanted calls from agents; Some leads I contacted are google voice, other leads I contacted phone just rang repeatedly and after leaving several messages (including leaving several voicemail , text message and email messages) there were no responses from any of them. I believe this platform is just a phishing attempt to collect monies from realtors to engage them to sign up for a subscprition. I had done some research online and it appears there are many who had filed a complaint against this company and still at this time continously to be in business.
  
  I am requesting for a refund of $299 for the amount paid since initial sign up as well as cancelation of any future subscription

  

  Business Response

  Date: 01/19/2024

  All Qazzoo leads are from an optional form completed by the buyers and sellers. 

  Leads with invalid contact information are returnable.  The majority of returned leads from the client were for reaching a buyer’s voicemail, rather than any disinterest in buying or selling.  
  

  We find it odd that the client was so opposed to the use of voicemail from buyers and sellers, as we reached hers 7 times unanswered to onboard them, and calls to discuss this BBB issue were also meet with unanswered voicemails.

  Despite being in a commitment obligating the client to make 2 additional payments, we are releasing the client. They will come offline 1/20/2024 and not be charged again. We encourage them to continue to work the leads for the remaining time. 
  

  
  

• Initial Complaint

  Date:09/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial trail 3 month subscription was purchased in March of 2023. I was advised during initial sales presentation made over the phone that there was no auto renewal on this subscription. Notified the company in mid-June of 2023 that I did not wish to renew, was advised that there was a free website that could be utilized and received numerous calls from sales staff to renew. Dissatisfied with subscription service due to poor quality of leads provided. Advised sales associate with Qazzoo as such. Noticed that an auto-renewal was debited my company bank account for $999 in mid-June. Had conversation with sales associate on June 28 and my husband had a 14 minute phone conversation with a sales manager that advised him it would be taken care of, (phone records attached). Also attached email sent to Mike U*******, CEO of Qazzoo outlining our experience and requesting resolution.

  

  Business Response

  Date: 10/11/2023

  The client’s recollection of events fails to match with our records.

  
  The client canceled after renewal had already occurred. As stated in the receipt, we needed at least 48-hours notice, prior to renewal to cancel an account. No renewal occurred after the cancellation was received. 

  
  In addition to this renewal being part of the original agreement, the client had provided an audio signature locking it down in exchange for additional services. 

  
  Despite returning a large number of leads that did not meet the return criteria of invalid contact information, all leads submitted for return were replaced. 

  
  The client has since disputed the transaction with their bank. Unfortunately, once a dispute has been filed a refund is no longer an option. 
  

  
  

• Initial Complaint

  Date:09/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an email from Qazzoo that my profile got “picked” and a realtor would be contacting me.
  I never set up a profile nor account with Qazzoo.
  I did not consent to them collecting or selling my information and I have no idea who they are.
  I do not know how they got my information and from where.
  I've tried contacting them via phone, no answer.
  I want them to delete and remove any account, profile and all personal data that they have.

  

  Business Response

  Date: 09/14/2023

  On 9/13/2023 form IP address ************************************** the complainant visited an affiliated site of ours and completed a 100% optional contact form. The form was very clear that real estate professionals would be in touch. 

  Once we received notice of the complainant desire to not be contacted, their information was removed from the site. 

  While we have removed the information from any further contact, we strongly recommend that the complainant only complete contact forms when they actually want to be contacted. 

  
  

  Customer Answer

  Date: 09/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  The form that I completed was at best misleading!
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:09/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/30/23
  It was advertised to me that this company has quality real estate leads that volunteer their information to the company and are ready to buy a house. After talking with others that have been feuded by this company and been in the business for more than 20 years advised me that the “leads” don’t even know why they are being contacted and non pan out to be the quality they were told. So I went to request a refund and then I see they don’t offer it so I disputed with my bank and they declined sending very stupid and reason for validation. First I was never told that there was no refunds and received no welcome call the only time I accessed the website was to request the refund and never even used. Now I got the letter they sent the bank and it’s just full of nonsense stating that I was told there’s no refund, an empty bio, IP addresses that aren’t mine and stating they offer a list of the latest, most complete residential foreclosures” something I would never pay to get when I can get it for free. The company states they can’t issue refund because of dispute which is a lie just like you put my card in for a charge you can put my card in for a refund every POS system has it they just refuse to. I don’t take kindly to be told I committed “friendly fraud” when I was subjected to actual fraudulent information to get me to buy a product that was not what I was looking for or agreed to sign up for.

  

  Business Response

  Date: 09/14/2023

  100% of our leads are user generated through an optional
  form.

  
  All invalid leads are eligible for replacement.

  
  We attempted to contact the client on 7/5, 7/6, 7/10, 7/11, 7/13,
  and 7/14 to onboard the client and walk them through our return system and best
  practices for converting the leads. All attempts were met with the client’s
  voicemail and unreturned calls. The client did not contact us until they
  desired cancellation, wanted a refund, and had disputed the charge.

  
  Had the client at any point spent the 5 minutes needed for
  the orientation, they would have found this a much better investment. It is for
  these reasons that the client’s own credit card company viewed this as a valid
  charge. We will not be issuing a refund. 

• Initial Complaint

  Date:08/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 25, 2023, I engaged with Qazzoo's sales representative "John." Presented with a month-to-month option I signed up. Then I was offered a "free website upgrade." On the call, the sales rep emphasized the benefits of the upgrade and assured me that there would be no cost associated with it. However, amidst the enthusiasm for the website upgrade, the sales representative briefly mentioned that by signing up it would apparently commit me to a 3-monthsubscription to their lead generation program. Unfortunately, this crucial detail was not fully explained, and I was unaware of the financial commitment associated with the subscription.
  After accepting the "free website upgrade," I was shocked to realize that I had unknowingly enrolled in a 3-month subscription to Qazzoo's lead generation program, leading to recurring charges on my credit card. I had not received any written documentation reiterating the subscription terms, which would have prompted me to cancel immediately upon realizing the full implications of the offer.
  When I attempted to cancel the subscription, my communications through phone calls, texts, and emails went unanswered initially. Only after persistent efforts did I manage to elicit a response from Qazzoo. However, even then, there was no disclosure about the subsequent charges of $399 per month for an additional two months, which I had no intention of incurring. After receiving the confirmation of cancellation and then seeing a second charge of $399 on my credit card bill I called back to request the refund. I was only at THAT POINT readily informed about the bait and switch policy with the "free website" upgrade that committed you to a quarter of payments.
  I reasonably relied on Qazzoo to provide the additional website services as part of the "free website upgrade" they promoted. However, the company skillfully manipulated customers into signing up for a subscription plan without ensuring full transparency and understanding.

  

  Business Response

  Date: 09/14/2023

  
  The client consented to the additional 90-day period via an audio signature which was shared with the client. This commitment came with a website at no additional cost, the client merely continued to make their standard monthly payment. 

  After complaining that they had been charged, despite this audio signature. The client was released from all future charges. 

  The client next disputed the renewal of their account with their credit card company. As a dispute has been filed, a refund is no longer an option. The client is now offline and will not be charged again. 
  

  
  

  Customer Answer

  Date: 09/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I’ve never heard of an audio signature.  I was on a recorded line.  I was unaware such thing as “audio signatures even existed. if the sales rep taken the time to ensure the client - me - understood everything I never would have consented to the additional website.  This is the same problem with many of these complaints here on BBB and google!  It was not recapped at the end of our call nor was it in written form in any of the emailed paperwork concerning the account. All the email contained was login information.  This is a deceptive trade practice and the company should be embarrassed that they need to resort to such tactics to procure business and monthly recurring revenue.   I never even held the call with the ancillary company responsible for thr “free” website.  Total waste of time and money and really shows how shady lead generation companies can be.  
  
  
  
  Sincerely,
  
  
  
  ***** **********