Complaints

This profile includes complaints for South River Mortgage, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  South River Mortgage, LLC

  1750 Forest Dr STE 195 Annapolis, MD 21401-4211

• 

  South River Mortgage, LLC

  720 14th St Sacramento, CA 95814-1905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received a letter from South River telling me I had money from my reverse mortgage that was available. I was a bit skeptical. They had my address and my date of my current mortgage. I contacted them and said I was confused since I had never had a reverse mortgage and that date was for my regular mortgage. I was immediately accused of being hostile. I told him in today's world, anything like this could be fraud and told him I consider this letter fraud since the info was phishing me. He kept telling me I was rude and hostile. He had no idea what I'd be if I was really hostile!! I told him I had no idea if someone had hacked into my mortgage account so I wanted to clarify. He did ask for other info which I declined to give. He said all the information came straight from *** and they were the ones who told them we had a reverse mortgage which is a blatant lie. Are they hacking into *** files? He agreed to correct the info which I politely thanked him for, but he said this was all marketing and I was free to destroy the letter. What? And destroy evidence I might need? They knew they were wrong. Now, I still worry that an unscrupulous company has my info, though I didn't give them anything further , they already had some. I told him if I ever needed a reverse, I would certainly go look for it, but this wasn't the time. He ended the conversation by hanging up on me.

  Business Response

  Date: 07/25/2025

  July 25, 2025
  
  ******* ****
  **************************************************************
  Re:      BBB ID ********
  
  To Whom it May Concern,
  
  Please accept this letter as South River Mortgage, LLCs (SRMs) acknowledgment that on 07/21/2025 SRM received a notice from The Better Business Bureau regarding the above referenced consumer complaint by ******* **** regarding receipt of reverse mortgage mail solicitations.  
  
  SRM takes the complaint very seriously.  The matter has been referred to the appropriate departments internally, and based on research into this complaint, below is a response to this matter. 
  
  Per ******* Reels request, her name has been added to the *** internal Do No Mail list. Please note that it can take up to 3 weeks for an individual to no longer receive mail solicitations once he or she is placed on the companys Do Not Mail list. After that period, it is possible in rare circumstances that external marketing vendors may inadvertently send mail solicitations to the consumer on our behalf. If that does occur, the consumer can contact us, and we will work with the applicable vendor to ensure the consumer is removed from the applicable mail campaigns.  
  
  While SRM has made attempts to limit our mail solicitations to a consumer, please note that we cannot guarantee that a consumer will never receive a mail solicitation from our company again. Our company may be required by law to send mail solicitations to a consumer if our company obtains prescreen lists from credit reporting bureaus or agencies and a consumer is on those lists. However, a consumer can limit those types of mail solicitations if the consumer elects to do that. If the consumer elects to do that,then the consumer can opt out of receiving those prescreened offers via mail by following the instructions below: 
  To opt out for five years: Go to ******************* or call 1-888-5-OPT-OUT ***************). The phone number and website are operated by the major credit bureaus.
  To opt out permanently: Go to ***************************************** call 1-888-5-OPT-OUT ***************) to start the process. But to complete a request, one will need to sign and return the Permanent Opt-Out Election form one will get after one has started the process.
  When a consumer calls or visits *******************, they will ask for the consumers personal information, including name, address, Social Security number, and date of birth. Sharing of a Social Security number and date of birth is optional, but the website says that giving this information can help them ensure that they can successfully process a consumers request. It says the information a consumer gives is confidential, and it will be used only to process a consumers request to opt out.  
  
  In responding to consumers requests to be removed from mail campaigns, SRM has found that that information has been helpful to our consumers.  
  
  
  
  
  
  
  
  
  
  If you have any additional requests, please contact me. My information is provided below. Our customers are important to us, and I appreciate the opportunity to respond to this matter. 
  
  SRM values our relationship with our customers and regulators, and we appreciate the opportunity to research and respond to this matter. 
  
  
  Respectfully,
  ***** *******
  ***************************************************************************************************************
  South River Mortgage, LLC
  NMLS# *******
  
  

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive frequent phone calls every day from South River telemarketers using what appears to be spoofed phone numbers to sell mortgage services. I have repeatedly asked them to remove me from their calling and marketing lists, but my requests have been ignored.

  Business Response

  Date: 04/15/2025

  Response to BBB Consumer Complaint ID ********
  Consumer: ***** *****
  Phone: ************
  E-mail: ******************************
  
  Dear *** or Madam,
  
  Please accept this letter as South River Mortgage, LLCs (SRMs) acknowledgment that on April 9, 2025, SRM received the BBB notification regarding the above-referenced consumer complaint.
  
  As it relates to Mr. ****** request to have no further contact, please note that *** has placed him on our Do Not Call list. While we strive to process such requests as promptly as possible, it may take up to two weeks for an individual to no longer receive phone solicitations once they have been added to the companys Do Not Call list.
  
  We appreciate Mr. ***** bringing this matter to our attention and apologize for any inconvenience he may have experienced. If he has any further concerns, he is welcome to contact us directly.
  
  Sincerely,
  
  ***** *******
  South River Mortgage, LLC
  **************************************************************************************************
  Email: ************************************************************

  Customer Answer

  Date: 04/21/2025

  A South River Mortgage representative contacted me through your portal to inform me that I have been removed from their call list. So far, this issue appears to be resolved.

  Thank you for helping me with this!

  *****

• Initial Complaint

  Date:03/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has contacted me by phone between 3 and 5 times a day for the last month. I have asked them to take me off their call list at least 3 times, but with no results. I have also asked to speak to a supervisor, but they keep giving me excuses and not letting me speak to someone.

  Business Response

  Date: 03/26/2025

  March 24, 2025
  
  VIA BBB Business Portal
  Better Business Bureau
  *******************************
  *****************************************************
  Phone: ************
  
  Re:      Response to BBB Consumer Complaint ID ********
  Consumer: ***** *****
  Address: *************************************** *********************
  Phone: ************
  E-mail: ********************************
  
  Dear *** or Madam,
  
  Please accept this letter as South River Mortgage, LLCs (SRMs) acknowledgment that on March 20, 2025, SRM received the BBB notification regarding the above-referenced consumer complaint.
  
  As it relates to Mr. ****** request to have no further contact, please note that *** has placed him on our Do Not Call list. While we strive to process such requests as promptly as possible, it may take up to two weeks for an individual to no longer receive phone solicitations once they have been added to the companys Do Not Call list.
  
  We appreciate Mr. ***** bringing this matter to our attention and apologize for any inconvenience he may have experienced. If he has any further concerns, he is welcome to contact us directly.
  
  Sincerely,
  
  ***** *******
  South River Mortgage, LLC
  **************************************************************************************************
  Email: ************************************************************

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delete my name from this company for any contact. No more mail from them.

  Business Response

  Date: 11/21/2024

  VIA BBB Business Portal
  Better Business Bureau
  ***************************************************
  *****************************************************
  Phone: ************
  
  Re:      Response to BBB Consumer Complaint ID ********
  Consumer: ****** *******
  Address: No Address Provided
  Phone: *************
  E-mail: *********************************
  
  Dear *** or Madam,
  
  Please accept this letter as South River Mortgage, LLCs (SRMs) acknowledgment that on November 19, 2024, *** received your email filed November 18, 2024, regarding the above referenced consumer complaint.
  
  Thank you for your email regarding a solicitation letter received by Ms. ******** To avoid future letters please confirm the address where Ms. ******* received the marketing mail piece. This confirmation will allow South River Mortgage to include the address in our internal Do Not Mail list.
  
  Once the address is confirmed, the consumers request to have no further contact will be filed. Please note that once *** has placed a consumer on our internal Do Not Mail list. It may take up to 3 weeks for an individual to no longer receive mail solicitations. After that period, it is possible in rare circumstances that external marketing vendors may inadvertently send mail solicitations to the consumer on our behalf. If that does occur, the consumer can contact us, and we will work with the applicable vendor to ensure the consumer is removed from the applicable mail campaigns.
  
  While *** has made attempts to limit our mail solicitations to a consumer, please note that we cannot guarantee that a consumer will never receive a mail solicitation from our company again. Our company may be required by law to send mail solicitations to a consumer if our company obtains prescreen lists from credit reporting bureaus or agencies and a consumer is on those lists. However, a consumer can limit those types of mail solicitations if the consumer elects to do that. If the consumer elects to do that, then the consumer can opt out of receiving those prescreened offers via mail by following the instructions below:
  To opt out for five years: Go to ******************* or call 1-888-5-OPT-OUT ***************). The phone number and website are operated by the major credit bureaus.
  To opt out permanently: Go to ******************* or call 1-888-5-OPT-OUT ***************) to start the process. But to complete a request, one will need to sign and return the Permanent Opt-Out Election form one will get after one has started the process.
  When a consumer calls or visits *******************, they will ask for the consumers personal information,including name, address, Social Security number, and date of birth. Sharing of a Social Security number and date of birth is optional, but the website says that giving this information can help them ensure that they can successfully process a consumers request. It says the information a consumer gives is confidential, and it will be used only to process a consumers request to opt out.
  
  In responding to consumers requests to be removed from mail campaigns, *** has found that that information has been helpful to our consumers.
  
  If you have any additional requests, please contact me. My information is provided below. Our customers are important to us, and I appreciate the opportunity to respond to this matter.
  
  ***** *******
  South River Mortgage, LLC
  ************************************************************************************************
  Email: ************************************************************

• Initial Complaint

  Date:07/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father, who lives in another state, received a confusing letter from South River Mortgage addressed to me that was trying to get me to apply for the Home for Life Program. The letter also states that I haven't yet used $6,900 of the $73,275 in reserve. I don't know if this means someone took a reverse mortgage out in my name or if this is just an example of the type of payments their program offers. Either way, I don't own my father's house, so this doesn't apply to me. No mortgage or any type of loan should legally be under my name for my father's property. I want to know why this letter was sent. Also, I don't want this company to make future contact. I want my name removed from their whatever data they possess. They also need to remove information about my father and his residence.

  Business Response

  Date: 07/12/2024

  July 12, 2024
  
  VIA BBB Business Portal
  Better Business Bureau
  *******************************
  *****************************
  Phone: ************
  
  
  Re:      Response to BBB Consumer Complaint ID ********
  Consumer: **** ********
  Address: **********************************
  Phone: (256) 890-098
  E-mail: *******************************************************************
  
  Dear *** or Madam,
  
  Please accept this letter as South River Mortgage, LLCs (SRMs) acknowledgment that on July 8, 2024, SRM received your email dated July 5, 2024, regarding the above referenced consumer complaint.
  
  Thank you for your email regarding a solicitation letter received for Ms. ******** at her fathers home address. In order to avoid future letters please confirm that the address listed on your complaint is the address to be added to our internal Do Not Mail list.
  
  As it relates to the consumers request to have no further contact, please note that once *** has placed a consumer on our internal Do Not Mail list. It may take up to 3 weeks for an individual to no longer receive mail solicitations once he or she is placed on the companys Do Not Mail list.After that period, it is possible in rare circumstances that external marketing vendors may inadvertently send mail solicitations to the consumer on our behalf. If that does occur, the consumer can contact us, and we will work with the applicable vendor to ensure the consumer is removed from the applicable mail campaigns.
  
  While *** has made attempts to limit our mail solicitations to a consumer, please note that we cannot guarantee that a consumer will never receive a mail solicitation from our company again. Our company may be required by law to send mail solicitations to a consumer if our company obtains prescreen lists from credit reporting bureaus or agencies and a consumer is on those lists. However, a consumer can limit those types of mail solicitations if the consumer elects to do that. If the consumer elects to do that, then the consumer can opt out of receiving those prescreened offers via mail by following the instructions below:
  To opt out for five years: Go to ******************* or call 1-888-5-OPT-OUT ***************). The phone number and website are operated by the major credit bureaus.
  To opt out permanently: Go to ******************* or call 1-888-5-OPT-OUT ***************) to start the process. But to complete a request, one will need to sign and return the Permanent Opt-Out Election form one will get after one has started the process.
  When a consumer calls or visits *******************, they will ask for the consumers personal information,including name, address, Social Security number, and date of birth. Sharing of a Social Security number and date of birth is optional, but the website says that giving this information can help them ensure that they can successfully process a consumers request. It says the information a consumer gives is confidential, and it will be used only to process a consumers request to opt out.
  
  In responding to consumers requests to be removed from mail campaigns, *** has found that that information has been helpful to our consumers.
  
  If you have any additional requests, please contact me. My information is provided below. Our customers are important to us, and I appreciate the opportunity to respond to this matter.
  
  ***** *******
  South River Mortgage, LLC
  ************************************************************************************************
  Email: ************************************************************

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21946495
  
  I am rejecting this response because: I still don't know why this letter was sent.  Is somebody else taking out a reverse mortgage with this company in my name?  If this is just marketing, why did they choose to send the letter to my father's residence?  Whose property were they offering a reverse mortgage on?  Do I have to opt out of their marketing using the addresses of every relative I have?   The reason I didn't contact this company directly is I do not wish to give them any more personal information that they already have.  Understand that I have not seen this letter.  My father read most of its contents to me over the phone with the aid of a magnifying glass.  Why are they preying on the elderly and their relatives?  

  Sincerely,
  
  **** ********

  Business Response

  Date: 07/22/2024

  I see that South River Mortgage has sent mail to a **** ******** twice at XXXX E San ******* Ct, XXXXXX, **. I see that this consumer was mailed twice on 5/7/2024 & 6/11/2024. 
  Unfortunately,I am unable to confirm if this is her fathers address which she mentioned,however the mailing does align with the consumers name. I believe, this case,Lisas name was incorrectly placed on the mailer due to a Marketing error or the purchase of bad data. The letter was intended for the homeowner of the address it was mailed to.  
  A homeowner would receive this solicitation because they have been pre-qualified for the HomeForLife reverse mortgage program. South River Mortgage has not opened any accounts for **** ******** or her father, without their consent.  
  If **** would like to provide either the Notice Number or the address to which the mail was sent, we would be able to provide more detail around this error. 

• Initial Complaint

  Date:05/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15, 2024 I called South River Mortgage to request removing my name from their mailing list. I spoke to Mike ******. He looked up my "notice number" & said it was done, he had canceled notices from being sent to me. But when I asked him his name, he refused. He did not cancel the notices.
  
  I called back. He answered, saying his name. I only wish to have my name removed from the company's mailing list. He laughed & hung up.
  
  I believe federal law requires compliance in canceling mailing notices when requested.

  Business Response

  Date: 05/22/2024

  Better Business Bureau® 
  502 S. Sharp St. Ste 1200 
  Baltimore, MD 21201-2445 
  Phone: ###-###-#### 
  
  Re:      Response to BBB Consumer Complaint ID 21718487
  Consumer: ***** ****** 
  Address: *** * ***** ** Upland,
  CA 91784 
  Phone: ###-###-#### 
  Dear Sir or Madam, 
  
  Please accept this letter as South River Mortgage, LLC’s
  (SRM’s) acknowledgment that on May 16, 2024, SRM received your email dated May
  16, 2024, regarding the above referenced consumer
  complaint.  
  
  SRM takes the complaint
  very seriously. The matter has been referred to the appropriate departments
  internally. Based on that research, we are providing the response below.
  
  SRM has placed the consumer on our internal Do Not Mail
  list. Please note that it can take up to 3 weeks for an individual to no longer
  receive mail solicitations once he or she is placed on the company’s Do Not
  Mail list. After that period, it is possible in rare circumstances that
  external marketing vendors may inadvertently send mail solicitations to the
  consumer on our behalf. If that does occur, the consumer can contact us, and we
  will work with the applicable vendor to ensure the consumer is removed from the
  applicable mail campaigns.  
  
  While SRM has made attempts to limit our mail
  solicitations to a consumer, please note that we cannot guarantee that a
  consumer will never receive a mail solicitation from our company again. Our
  company may be required by law to send mail solicitations to a consumer if our
  company obtains “prescreen” lists from credit reporting bureaus or agencies and
  a consumer is on those lists. However, a consumer can limit those types of mail
  solicitations if the consumer elects to do that. If the consumer elects to do that,
  then the consumer can opt out of receiving
  those “prescreened” offers via mail by following the instructions below: 
  To opt out for five years: Go to ***************.com or call 1-888-5-******* (###-###-####). The phone number and website are operated by the major credit bureaus.
  To opt out permanently: Go to ***************.com?or call 1-888-5-******* (###-###-####) to start the process. But to complete a request, one will need to sign and return the Permanent ******* Election form one will get after one has started the process.
  When
  a consumer calls or visits ***************.com, they will ask for the
  consumer’s personal information, including name, address, Social Security
  number, and date of birth. Sharing of a Social Security number and date of
  birth is optional, but the website says that giving this information can help
  them ensure that they can successfully process a consumer’s request. It says
  the information a consumer gives is confidential, and it will be used only to
  process a consumer’s request to opt out.  
  
  In
  responding to consumers’ requests to be removed from mail campaigns, SRM has
  found that that information has been helpful to our consumers.  
  
  If you have any additional requests, please contact me. My
  information is provided below. Our customers are important to us, and I
  appreciate the opportunity to respond to this matter. 
  
  
  Elyse *******
  South River Mortgage, LLC
  1750 Forest Drive, suite 195
  Annapolis, MD 21401
  **************************
  
  

• Initial Complaint

  Date:02/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was urged to complete all of the requested details for an application for a reverse mortgage. On February 6, 2024 I signed the final papers with the notary who said that the papers would be filed that night.
  My agent at South River mortgage was Austin ********* who assured me that the reverse mortgage would be funded within 4 to 5 business days. It’s now February 14 Valentine’s Day and I have not received any funds.

• Initial Complaint

  Date:09/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent me a solicitation to refinance my HECM for lower interest rate and lower mortgage insurance rate. I "****" answered. He stated the company is making re-finance loans since interest rates and mortgage insurance rates are lower than my 2016 re-fi. He said they could give me an answer over the phone after a few questions, He asked for and I provided my personal information and SSN to ****** as requested on 9/22/2023. **** then says he will provide a response in a few minutes but needs to call me back. He calls me back from another phone number and says that due to the upcoming election interest rates are too high and they are not making any loans until after February. 2024. This feels like a scam and I want my personal information destroyed.

  Business Response

  Date: 09/26/2023

  See attached "SRM Response.****** *****.BBB.CA.9.26.23".

  Business Response

  Date: 09/26/2023

  Please find attached "SRM Response.****** *****.BBB.CA.9.26.23 Corrected BBB#", which contains the correct BBB complaint #.

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20643457
  
  I am rejecting this response because: I believe based on interactions on the same day with other **** companies on this same day (1) at no time was my SSN requested from any other of the **** companies, and (2) I received a preliminary written offer letter from another company without disclosing my SSN.  

  So, no, I disagree.  It is not necessary for South River Mortgage to obtain my SSN in order to make a very brief, 5 minute phone/verbal assessment of my property value.  I did not complete an application.  I called this company based on a letter from them that was sent to me at my address for the property in question for an increase in my current HUD/FHA loan.
  

  Please share where HUD or FHA requires the client's SSN within the first 5 minutes of first verbal contact from a customer who is responding to this company's/South Coast Mortgage **** solicitation letter.
  

  Further, since it is not required to have an SSN on file, I request my SSN and PII to be destroyed.  I do not accept and decline any reason that my SSN remains on file with South Coast Mortgage.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/29/2023

  Please see attached "SRM 2ndResponse.****** *****.BBB.CA.9.29.23".

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed for a reverse mortgage. 3 different notary tried to come out. None knew about the other. They took bank statements and had me sign 97 papers. I looked up bbb info and they have complaints concerning money scam with elderly. The rate and the loan numbers were sky high. They then pressured me till I agreed.

  Business Response

  Date: 08/21/2023

  Please see attached "SRM ResponseHelen Marmeyer.Complaint.BBB #********.8.21.23". 

• Initial Complaint

  Date:05/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shopping around for a new reverse mortgage. Got a solicitation in the mail, so I checked out this company. Took forever to get any news and also was deceived with the loan, first of all appraisal is wrong. This house comps over 420k with all work put into it, and these are professional comps. Also 38k in fees to leave me 6000+ for this refi. Sean W***** said I was approved and just waiting for a lady to come in on Monday. I get slammed with 30+ things they wanted. I already gave my personal information and banks statements, etc. Deceptive practices. I have been a loan officer and this is not how you do business. I have been in real estate for 55 years. This company is taking all the equity from senior citizens and leaving them with pennies. I am asking for all personal and confidential information to be destroyed immediately and a refund for the 150 I paid for counseling services. And why would you asked about a property I lived at when I was in my 40s and other irrelevant information. I have dealt with many underwriters and this is ludicrous. Destroy my files and refund my my counseling I did for nothing. Too many deceptive practices .

  Business Response

  Date: 05/30/2023

  BBB Notes the business provided a detailed response marked Confidential and Sensitive Information and it has not been published.

  Customer Answer

  Date: 05/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Deceptive practices against seniors known as predatory loans, I have have proof there was no knowledge of a life expectancy set aside from Mr. W*****, nor have I approved or known anything about.  I want all my information destroyed asap
  
  
  
  Sincerely,
  
  
  
  **** ****** *** ************