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Business Profile

Solar Energy Contractors

BrightOps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Reviews

Customer Review Ratings

1.19

Average of 43 Customer Reviews

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Review Details

  • Karini V

    Date: 11/18/2022

    We were considering solar for long time and I regret so much that I chose this company. The rep told me they can do an inspection (without any pressure to do it ) just to see if we qualify but of course I signed papers for it, and they were actually pressure me as they came many times at crazy times for the inspection without even calling first. Then they installed it and 1 month after because calling the rep they called me and through the ***** I was told how to turn it on (but no one come to make sure it was fine) the thing is I was told nothing but lies, once he got me into it he never did a follow up himself. He told me he would come around to see installation (never did it ) told me he will help me To get credit etc (never happened ) I told him the first month bill is the same, the second and the third I called the company and someone told me to call the loan, I explained the loan the situation and I realized another lie I was told in case unhappiness with the panels I have 3 months to cancel but the loan company told me that was not true. Finally the rep tried to see what was wrong, It was RIE mistake but today 11/18/22 is the point I am still paying a bill (I was told I will pay the minimum) instead of saving I also have the panels loan and I dont have any way to see my panels production, I asked the rep guy for it and the told me to call the company. I really fell this company customer service *****. I mean he was very nice when he wanted me to buy an after that it was like I was begging him for service. He offer a compensation even though the mistake was from RIE but he told me that just to get rid of me as I called the loan company I guess I made noise. My point is if you sell me a product which I will pay for the next ************************************************* They were calling me after all that but honestly I didnt called them back I am/was so mad at myself because of not consulting with more solar companies, with better customer service.

  • Arasch L.

    Date: 11/12/2022

    Bright Planet Solar and Sunrun installed solar panels on my roof. The installation was quick. However, the quality of the installation is not good. Some parts look like the installation was done as a DIY project. Fortunately, the installation is on a side of the house that is not easily viewable from the street. My main complaint is about what came after the installation: The installation was in the first week of July and now it is mid-November. Two days ago, it was planned that the installation gets inspected by the city. But it seems like some people did not show up and the inspection got pushed out for another month. It is very irritating how this gets pushed out more and more. The panels on my roof are getting already dusty. And when the final activation of the panels will happen is still not clear, after more than 4 months waiting.

    BrightOps

    Date: 11/14/2022

    Hello! Please send us an email to ************************************* and let us know what issues you have with the quality of the installation. We will be happy to get that addressed. As for the the timeline of the project it can take anywhere from 3-4 months but in your case an *** was needed which would make it 6-8 months for it to be completed. The inspection for 11/9 had been scheduled since 10/11, and now the re-inspection is scheduled for 12/12. ***************** has always been scheduled out a month which is why we couldn't get a sooner date for you. The city inspector cut the inspection time short which resulted in us needing a second inspection for the roof portion. Please let us know if you have any additional concerns. Thank you

  • Tami M.

    Date: 10/05/2022

    This company is a nightmare to deal with. The installation of the solar panels was great. I waited for over a month for the inspection. The inspection failed due to improper paperwork!!! The inspector said the system is fine but he could not sign off on it due to incorrect paperwork. The only way I have been able to get any response at all is to call every day. The response I finally received via email 2 weeks after the initial inspection is that it will be an additional 3-5 weeks for another inspection to be scheduled. That's just scheduled, not inspected. I still do not have a functioning solar system.Do not do business with this company!

    BrightOps

    Date: 11/14/2022

    Hello! I apologize for the experience you've had so far. It appears that the city inspector wanted the city stamped plan which we did not have. And we are unsure as to why the city didn't stamp them when they were submitted originally. That has been submitted for and received. At this point we need the sub to pick up the required paperwork and he will reach out to you to schedule the re-inspection. Please understand it may take 3-6 months from install to system turn on. I assure you that we are working on getting this inspected and PTOd as soon as possible.

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