Complaints

This profile includes complaints for TimePayment Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TimePayment Corp.

  400 Tradecenter Ste 6950 Woburn, MA 01801-7452

  
• 

  Time Payment Corp

  281 Townsgate Road Suite 101 Westlake Village, CA 91361

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contracted with *********, a credit card processing company to run credit cards for my restaurant, ************** in **********, ******** January 4, 2022. Riverside contracted with Cascade Equipment Leasing for the credit card processing units. We were never able to install them even with their technical support. After 2-3 days trying they informed me that they would bill $100 per hour for continued technical support. I asked Riverside to discontinue with Cascade and we returned the equipment. Since then, they have been charging me monthly. The attached letter states that for 48 months I will be charged: $1100.00 + sales tax $68.20 + property tax $44.37 + $49.50 damage fee. They have refused to stop taking money out of my accounts until I put a stop at the bank. Then I received a letter from Cascade demanding payments stating that the leased equipment was for 48 months.English is my second language. I am an honest businessman and have run my restaurant 23 years. I believe I have been targeted by this company and perhaps Riverside to fraudulently extort these payments from me.

  

  Business Response

  Date: 03/25/2024

  Please be advised this customer signed a Non-Cancelable ********************** Finance Agreement on December 10, 2021 for 48 months at $1,100.00 per month plus applicable taxes and fees. The equipment was delivered and installed as requested, and per Riverside, customer processed for 24 months. Riverside has provided technical support, however advised they do not charge hourly for this service. Customer made 15 payments, ratifying the agreement, the terms of which state that the duty to make monthly payments is unconditional despite non-use of equipment, non-processing of transactions, or any claims he may have against the equipment supplier or electronic processing company. In addition, by signing the agreement, the customer agreed and understood that ********************** is an entirely separate and independent company from the person and company marketing the Lease and Equipment to you (Vendor), the manufacturer of the Equipment,and/or the credit card processor for your merchant processing account and that they are not authorized to waive or alter any terms of the lease, or make any representations on Cascades behalf, nor do any representations they do make have any effect on his or Cascades rights or obligations under the agreement. The agreement cannot be canceled during the term for any reason, and any arrangement made with the merchant processor is entirely separate.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a 58 month loan with this company 53 months ago. Every payment was paid on time and zero have been missed. I currently have 5 payments left and they sent me a letter stating my terms have changed and the payoff amount went up almost double . Taking away an option to pay this off without saving a dime .The problem however is they have been reporting to credit bureaus that I have missed payments for the last 3 months!!! My credit is being ruined and has gone down 30 points to date!! They have also done this to many of their other customers. *** called , sent emails asked to speak with managers . Nothing has helped . They lie to me and say its fixed yet every new person I talk to is clueless about it . I want to simply pay this off and have them fix things with the credit agencies . My payoff should be $518 not $1200. This company takes zero responsibility for what they have done to my credit . They should simply let me pay this off for the appropriate amount . They have doubled their money that was lent to me already and killed my credit .I hope this helps

  

  Business Response

  Date: 02/13/2024

  TimePayment's records reflect that this matter has been settled. The payoff of $516 was approved and provided by the customer. In addition, a ********************** supervisor explained the credit reporting issue was due to an issue with a third party software, which has since been corrected and customer's credit was updated as well to reflect the account as paid and closed with a zero balance and any late remarks removed.

• Initial Complaint

  Date:12/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not allowable for this debt with TIMEPAYMENT CORP, I do not have a contract with trying to collect and report this to my credit report. They did not provide me with original contract as I requested.

  

  Business Response

  Date: 02/13/2024

  TimePayment has an active commercial lease agreement with ***************** LLC, signed by ********************* as member and Personal Guarantor, agreeing to allow TimePayment to inquire into and report on customer's credit. Customer was provided with documents to validate this account, however another copy of the lease is attached as requested. 

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased my home, it was under contract with a security company that used time payment for monthly billing. That company (edge security) has since been bought out by Alder security. Alder collects their own monthly service fee. I am still being charged by time payment even though the company they were collecting for doesnt exist anymore. I have called time payment numerous times with the only response being that I should still be paying them and they will get back to me. Only to never hear from them again. Paying them for what? Where is the money going? Edge security is no longer a company.

  Customer Answer

  Date: 01/01/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 02/13/2024

  Please be advised that TimePayment is the assignee of the alarm monitoring contract from ******************. This agreement was not assigned to Alder and they should not be billing. TimePayment is still responsible for paying the central monitoring station for alarm monitoring on the customer's behalf. Per the terms of the agreement, a notice of cancellation must be provided and has not been. However, TimePayment will consider this as notice and close the account as is, for payment received. 

• Initial Complaint

  Date:12/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not signed any paperwork work with Timepayment. Please I ask for this account to be remove from my credit report

  

  Business Response

  Date: 02/13/2024

  TimePayment has an active account with ******** Pizza & Wings with Kervens Mere signing as owner and Personal Guarantor. Please note, this account has been sold to SCJ Commercial Finance; they should be contacted at ************. 

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Timecorp payment for negligence regarding credit reporting. I run a small business and I reached out to them to help me purchase some medical equipment for my office in February 2023. I had a set up payment plan however, in February I reached out to them again because I was looking to buy a $30,000 piece of equipment for my practice and wanted to see their pricing. At which time I asked them how much my payoff balance would be and they said it was ****. They did not inform me that at that time my interest rate was also going up significantly. When I noticed on billing that I was accruing a crazy amount of interest I called to understand why and pay it off the balance of approximately $**** June 2023. A month later I received a payment from them saying I owed $11. I immediately called them and said I paid off my balance and should not have anything due on the account. The person I spoke to said it was a problem in house and their accounting and that shouldnt be there and they would take care of. At which point, I put it aside and assumed if I didnt see another bill that it was taken care of. Today on December 16, 2023 went to check my credit score because my family and I are looking to buy a house and I found that my credit score dropped 42 points because of Timecorp!! To say that Im beyond angry is an understatement. There has been no communication whatsoever that I still owed $11, they did not follow through on their part per our conversation and now they have dramatically affected my personal life and my credit. I will never use them again and they need to correct this mistake immediately with my credit.

  

  Business Response

  Date: 02/13/2024

  TimePayment has corrected this issue and removed any past due balance, as well as updated the customers credit reporting to reflect the account as paid and closed with a zero balance.

• Initial Complaint

  Date:12/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.Under 15 USC **** Section 602, I have the right to financial privacy, and I expect my information to remain confidential.Furthermore, 15 USC **** Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.I have identified inaccuracies on my credit report from TIMEPAYMENT CORP, impacting my financial well-being. I request these inaccuracies be corrected promptly.Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.For reference, my account details are as follows:Account Number: ********I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.Thank you for your immediate attention to this matter.Sincerely,*****************************

  

  Business Response

  Date: 02/13/2024

  Please be advised this customer has a commercial account with ********************** and signed a Personal Guarantor, agreeing that TimePayment has the right to inquire into and report on customer's credit. Customer may contact ********************** directly to discuss their credit dispute, or dispute any alleged inaccurate information with the credit bureaus.

• Initial Complaint

  Date:12/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shaved ice machine. The company I purchased from financed the sale thru TimePayment.TimePayment account number: ******** The account was for apx $2000. The monthly automatic payments were just under $200. TimePayment fraudulently deducted two payments from my checking on September 21, 2023. That was the FIRST payment automatically deducted from my checking account. I incurred a $29 fee from my bank due to this attempted theft. Yes, theft. Not once have I been informed of this "error" or attempted theft by TimePayment, I had to find out thru my bank and the overdraft fee. TimePayment claims that I have paid off the account in full and it is closed. TimePayment REFUSES to send an accounting ledger to prove that the starting balance, the credited $29 reimbursement, and all of my payments equal zero. I think I they owe me money, at least $29. They do not respond to emails or voice calls and also refuse to let me speak with a manager. I have received a "payment history" with no balance information, just a typed list of the payments I made. I have NEVER dealt with any financial institution that knows less about finances than I do...until now. The company doesn't know the difference between an invoice, receipt, account balance ledger, and their left foot! I want them to PROVE (it's math--it shouldn't be difficult) that they do NOT owe me money for over-paying the pay-off balance.

  

  Business Response

  Date: 02/13/2024

  Please be advised that this customer spoke with a supervisor on December 22, 2023 and was provided with an explanation of her account, as well as the documents she was requesting. This matter has been resolved. 

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am distressed to discover that my nonpublic information is being shared with the three bureaus, resulting in inaccurate information on my report. This has caused immense financial and emotional distress. Under 15 USC **** Section 602, I have a right to privacy, yet my information has been mishandled.Moreover, 15 USC **** Section 604 A Section 2 prohibits furnishing an account without my written instructions. I have not provided such consent. Additionally, under 15 USC **** B, late treatment of any payment on a credit card account is prohibited, yet I've faced inaccuracies in this regard.My account number is ***************. I urge you to rectify these errors promptly and ensure compliance with the stated regulations. Failure to address this issue will necessitate further action to protect my rights.

  

  Business Response

  Date: 12/21/2023

  Please be advised that **************** signed a Non-Cancellable Commercial Equipment Lease Agreement on behalf of ************. and as personal guarantor. Per the terms of the lease agreement, TimePayment has the right to make credit inquiries and report to the credit bureaus. 

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September I received a letter from Timepayment stating that my lease will be up in another month. I contacted them for the final buyout amount and they said they would let me know the amount once the final payment posted. Fast forward to after the payment posted, no response from them more than a week after the payment posted. On December 3rd I got an email from my credit monitoring services stating that I was over 90 days late on a payment. My credit whet from 810 to 749 from this. Timepayment sent this to the credit agencies. I have never missed a payment. Turns out according to Timeoayment its a known issue. They need to fix this not me. They told me I need to send letters to the agencies for their mistake. This is completely unacceptable.

  

  Business Response

  Date: 02/13/2024

  Please be advised that TimePayment became aware of an issue with a third party software responsible for credit reporting. This issue has now been resolved and credit reporting has been updated. This account with ********************** is closed.