Reviews

This profile includes reviews for UniFirst Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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UniFirst Corporation has 232 locations, listed below.

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  UniFirst Corporation

  68 Jonspin Rd Wilmington, MA 01887-1090

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  UniFirst Uniform Services

  201 Murphy Dr Maumelle, AR 72113-7636

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  UniFirst Corporation

  18999 Park Avenue Plz Meadville, PA 16335-4015

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  UniFirst Uniform Services - Birmingham

  907 3rd Ave N Birmingham, AL 35203-3046

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  Unifirst Uniform Services - Montgomery

  845 Lagoon Commercial Blvd Montgomery, AL 36117-2222

Review Details

• Review fromBillsAuto R

  Date: 08/23/2024

  1 star
  I have had a very very VERY bad experience DO NOT RECOMMEND!! STAY AWAY! If I could give 0 stars I would.1.) When doing the contract they lied that it would be for one year. After the contract was signed they sent me a separate sheet with agreements that I had not seen before, it said the contract was for 5 years. I DID NOT CONSENT TO THIS.2.) The price fluctuates every week, it is always increasing, IT MAKES NO SENSE 3.) The cleaning service is terrible, always get my uniforms back dirty or wrinkled.4.) They miss pick up and drop of times. I've had to clean my uniforms myself, WHAT AM I PAYING FOR?5.) Whenever you ask for employees who previously aid with signing the contracts Unifirst will always tell you they are no longer there. 5.) When I was trying to contact customer support to cancel my contract they threatened me to pay $11,228.99. WHY? you're not fulfilling what you talked and promised me. I had to hired my own attorney who thankfully saved me from paying this unfair and unreasonable amount.I am very disappointed. PLEASE STAY AWAY!
  

  UniFirst Corporation

  Date: 09/02/2024

  UniFirst prides itself on high levels of customer service and satisfaction and we take things like this very seriously.  In response to this businesss comments on their BBB review, as is often the case,there are two sides to every story, and unfortunately, based on differing opinions of what transpired, many of the details noted by this customer are simply not accurate.  ********************** took several good faith measures to try and address/resolve the customers concerns but through our best efforts, we were never able to come to a mutually agreed upon resolution.  A confidential settlement agreed to by both parties was negotiated by legal counsel prior to this review being posted.

• Review fromChris G

  Date: 04/02/2024

  5 stars
  Reading music reviews is a little jarring because this is not been my experience with UniFirst by any means. I am a newer Employee sub six months Ive been met with so many different challenges and lots of praise and validation for my efforts to learn this industry, we try to conduct our business is ethically and honestly as possible at all times Ive yet to meet somebody who has done anything underhanded, or been unclear with any products or terms. Any that I know of that employee three full-time customer service reps to handle any complaints or anything wrong with any billing no other company has the transparency, nor the drive to actually make sure the customers are getting what they ordered. We try to be the standard for the industry, not the exception I understand. They are some bad actors within this space and the industry as a whole can be confusing the first time buyers but universe goes above and beyond and making sure that their new customers and existing customers have all the information that they need along with that. We also try to provide our best possible service with our tenured route guys all the ones I have met have been with the company for five years plus and do a great job . Do some things fall between the cracks occasionally. Yes they do. We are not perfect that being said UniFirsts response to mistakes whether ours or companies has always been with the most diligent effort in providing the best possible service. We grow slowly because we dont ***** and mislead our customers like others in the space. I adore working for the people at my branch.

• Review fromLily R

  Date: 10/09/2023

  1 star
  Worst company EVER! They don't deliver what they charge you for.They always have a different invoice total or charges.When you complain they state it has to be in writing if not you can't get out of their contract and will charge you full price for the remaining months; when you do submit it in writing all of the sudden no one finds it or does anything about it.WORST EVER!Do Not recommend!If you want to get robbed, not be satisfied, get a bunch of BS from them and not get all you pay for then they are the ones.If you want quality, honest and good service DO NOT use them!If I can rate them a NEGATIVE 5 I would!

• Review fromShana K

  Date: 08/24/2023

  1 star
  I don't know how these guys stay in business. They are absolutely the WORST pick of any of these type supplier businesses. They will cheat you on invoices. From week to week prices will not be correct or you will be charged for something that was not delivered. They will lose your employees uniforms and let you go weeks on end without replacing or outright accuse you of lying about them losing uniforms. But then a couple of pieces of uniforms will turn up with them. Their managers and office administration are NOT nice. The accounts receivable **** is completely inept at their job. You have to go through their delivery tickets and invoices with a fine tooth comb to catch all the inaccuracies. The incompetence and lack of care in staggering. Do not do business with these people. We have switched to another company and the service, attention to detail, competence, and professionalism is a breath of fresh air!

• Review fromJenn O

  Date: 08/10/2023

  1 star
  The reviews are absolutely correct. The working conditions are horrendous no air conditioning on the trucks in summer no heat in winter. The long term staff are competitive and try hard to keep newer employees from being trained in different departments or computers. Extremely high turnovers here most only stay a month and then they disappear into thin air. Management needs to learn how to treat employees with respect or they will walk away respect goes both ways. Management will show favoritism to immigrants working here who tell lies to get ahead . No training , growth or development only for the favorite employees , liars , backstabbers or sabotagers who tare down other employees to get ahead.

• Review fromJack C

  Date: 08/04/2023

  1 star
  They say the fish rots from the head down, and that seems to be the case with this company. Every indication is that they don't treat their employees well, and bilk them as much as they do their customers. The practice seems to be to lock the customer into a contract and then deliver sub-par service. Most of my employees don't have an adequate number of uniforms on a weekly basis, and the ones they do have are dirty and in poor condition. There's barely a uniform of mine that doesn't have holes in it, especially in the pockets. Submitting uniforms for repairs often goes unnoticed, or when the uniforms are picked up for repairs, the repair time is lengthy. The icing is that Unifirst emails me, boasting that they are the official uniform company for the ************** when they can't even serve my 6 employee company adequately. It wouldn't be nearly so frustrating if the corporation simply allowed me out of the contract.

• Review fromLeo B

  Date: 07/21/2023

  1 star
  This company hides very important details in the fine print even though their sales people tell you something completely different! Go somewhere else! You will be so thankful!

• Review fromKevin C

  Date: 07/03/2023

  1 star
  I wish there was a zero star rating. Worst company to deal with. They will cheat you every chance they get. Even when they know they cheated you they would not do anything to fix it.They will raise your prices to the highest level possible, even when not justified.A lot of better companies out there.BEWARE!!!!!

• Review fromWarren B

  Date: 06/26/2023

  1 star
  Avoid doing business with this company at all costs. They are not trustworthy. They were able to scam ** on the 5 year renewal when our contract ran out even though they said verbally everything was fine. We had to use a court appointed arbitrator to settle dispute. Would never wish this company on our worst enemies.

• Review fromNatalia G

  Date: 05/03/2023

  1 star
  Truly hoping that other companies that are looking to do business with them will read all of this reviews. They will do whatever it takes to keep you in the contact at all costs, even would forge your signature if needed; then will get their lawyers involved for the early termination and be careful because they might get away with something. After all it's not the money that matter it is the good reputation and customer service and that is what ********************** DOES NOT have at all.