Complaints

This profile includes complaints for UniFirst Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UniFirst Corporation

  68 Jonspin Rd Wilmington, MA 01887-1090

• 

  UniFirst Corporation

  18999 Park Avenue Plz Meadville, PA 16335-4015

• 

  Unifirst Uniform Services - Montgomery

  845 Lagoon Commercial Blvd Montgomery, AL 36117-2222

• 

  UniFirst Corporation

  208 S Edgewood Dr Taylor, AL 36301-1520

• 

  UniFirst Corporation

  3229 Alabama 20 Decatur, AL 35601-7583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They use local phone numbers. Spoofing. Called texted every day

  

  Business Response

  Date: 11/19/2025

   Mr. REMOVED, I want to look into your concern, but I need more information about your account and the company tied to your request. Your complaint lists service issues, and I want to address your experience with accuracy. We take pride in our work, and your satisfaction matters. Please provide the company name, company address, or a phone number linked to your account so we can review your case and follow up with a clear response.  

• Initial Complaint

  Date:10/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is like all the rest. I did everything I was supposed to do to cancel my account and they will not let you out of contract. They will come after you and try and ruin your small business. I even tried to go back to the company to stop all the stress of dealing with it and move on and they wanted me to go in contract for another 5 years. They have treated me like cREMOVEDand gone after me like Ive done something wrong. Someone has to stop Them.

  

  Business Response

  Date: 11/05/2025

  We have followed up with Mr. REMOVEDregarding his concerns. We spoke with him on 11/04, and he expressed willingness to give us another opportunity and resume service with UniFirst. We have a call scheduled for 11/10 and I plan to meet with him in person on 11/20 during my next branch visit to REMOVED
  

  At UniFirst, we take customer feedback seriously and strive to provide premier customer service. Our goal is to resolve concerns promptly and ensure our customers feel valued and supported. We are confident that we can restore REMOVEDtrust and continue our partnership.
  

  
  

• Initial Complaint

  Date:10/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Unifirst Company would drop off unneeded items and charge. We have 6 bottles of chemicals that we did not order and did not need. They also would miss delivery dates and not contact our business. REMOVEDfrom the local office was horrible and rude. they would make excuses for their poor performance and say that its ok as long as they attempt to fix the issue. we requested to end service because of the continued problems. they then demanded we pay more money for Logo mats we had already been pay for weekly or we would have to pay in their words " a bill we wouldn't like" if we didn't buy the mats. And then didn't show up to deliver second mat and to retrieve their dirty items. The rudest account managers and all around horrible service. I would just like my money back for the chemiclas that I do Not need. and I would like to be done with this horrible company.

  

  Business Response

  Date: 11/06/2025

  We apologize to Mr. REMOVEDfor his experience and appreciate the opportunity to address his concerns. Our route representative routinely confirmed supply needs with onsite staff, and we personally took a call from Mr. REMOVEDrequesting chemicals that were later billed. When this was disputed, we reviewed the account and issued a credit for those items, which remain in his possession.
  
  One service was missed because the route manager covering during a vacation arrived after closing. Service was completed the next morning, and we credited two weeks of billing for the inconvenience and any perceived overcharge.
  
  During our last discussion, Mr. REMOVEDrequested to end services. I agreed to close the account without penalty, with the only request being the purchase of two logo mats at $150 each. Although one mat was not delivered, we immediately issued a $300 credit.
  
  The account has been closed as requested, all agreed credits were applied, and there is no balance owed. We regret the frustration caused and remain committed to delivering professional and dependable service to all customers.
  

• Initial Complaint

  Date:09/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a small restaurant. I have a contract with a towel service, UniFirst for 5 years. My husband was terminally ill and I didn't pay attention to the billing. After he passed in March, I reviewed the billing and found gross errors. When I brought the errors to the manager he first offered me 2 weeks of free service which equals $200 on the average. I declined and asked the manager to review the billing. He said there wasn't really a way possible. I agreed for him to only review 6 months worth of charges. The errors added up to $863 of over charges for 6 months. After they credited the acct, I began to research the other options for towel service. I want out of the contract which still has 2 1/2 years left on the contract. I want out based on a lack of trust. I feel the need to micromange what the delivery man leaves and what I am charged for. I would like to file a complaint, share my experiences and see if I can be released from the contract. thank you

  Customer Answer

  Date: 10/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #REMOVED. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  The company agreed to release me from the contract on the condition I drop the entire complaint and its history from the BBB

  i have agreed to this resolution with the hopes people pay close attention to their bills, and this situation is not repeated elsewhere
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:09/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a business whose bookkeeper passed away Nov 2023. When I took over her role I noticed a lot of frivolous and unneccessary spending. One of which was this contract with UniFirst. I called in 2024 to cancel as it was a service we no longer needed. I was told the account was in agreement until 2 Nov 2025. I was told to call back then. Last week I called to cancel trying to give as much notice as I thought appropriate since i have no contract and was told by customer care I just needed to send an email. Unbeknownst to me, as I was never told and was misled in thinking I could call or email, I am being told I cannot cancel because a certified letetr is needed 90 days in advance. I am looking for absolutely NOTHING from this company except for our agreement to be canceled as of 2 November. 2025. I currently have paid them IN ADVANCE for this. I should have been told last year when I called the terms of the agreement but no one ever advised. It is a complete scam that I am being forced into another 5 years when NO ONE told me otherwise, and I explained the situation of the death in our comapny.

  

  Business Response

  Date: 09/26/2025

  We value our customers and take every concern seriously. Our goal is always to do what is right for the people we serve.
  Our branch manager contacted Ms. REMOVEDdirectly and worked with her to reach a resolution. We apologized for the miscommunication she experienced when she called in 2024. We acknowledged the non-renewal notice she provided in REMOVEDNovember.
  Ms.REMOVEDexpressed that she is satisfied with this outcome, and we are pleased we were able to resolve the matter to her satisfaction.

  Customer Answer

  Date: 09/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #REMOVED. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business did not deliver my purchase. REMOVEDto customer service and submitted online ticket and sent emails. The package never arrived and sent them clear delivery instructions, address is up to date. The tracking history gets changed to attempted when I know it has not been attempted. It now states it will get sent to warehouse. I believe this company is stealing these products or simply just should not be dealing with logistics . The resolution for this is to get my package delivered that has been in my city for 4+ days (states it was out for delivery on 31st) within the next two days or I want a full refund. Customer REMOVEDI spoke to confirmed the instructions and took my phone number for driver to call prior to delivery and this did not happen. Tracking history states it is getting sent back to warehouse but when speaking to customer service and chat bot I was told its getting delievered. Multiple different things and confusion.

  

  Business Response

  Date: 08/27/2025

  Thank you for reaching out and sharing your concerns. I reviewed the details of your complaint carefully, including the tracking and delivery issues you described.
  After researching this further, I want to clarify that our company, UniFirst Corporation (REMOVED), is not the business handling your order. We are a uniform rental and facility services company, and we do not provide product shipping, consumer sales, or package delivery.
  It appears your order is with a different company that has a similar name, REMOVED, which operates as a logistics and delivery provider. They would be the correct company to assist you with your package.
  I understand how frustrating this mix-up must be, especially with the delays youve experienced. Since your concerns involve a delivery service, I encourage you to contact REMOVEDdirectly for resolution.
  I hope this helps point you in the right direction, and I regret the added frustration caused by the similarity in company names.

  Customer Answer

  Date: 08/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #REMOVED. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE REMOVEDTOWELS ARE NOT BEING TAKEN CARE OF PROPERLY.When we get back these Wiper rags from being washed, no one is pulling out the ripped rags consistently, and each time we get ripped rags back UNIFIRST gets them and charges us for the rips, when in fact these are not due to our problem as these are how they are coming to us from after being cleaned. Along with ripped rags we are also getting melted rubber and gobs of grease on some of the cleaned and returned rags.I have noted this before to our guy who does the cleaning, but no action was taken.

  

  Business Response

  Date: 08/20/2025

  Our General Manager contacted Mr. REMOVEDto address his concern and confirmed that brand-new wipers will be used for his service. Mr. REMOVEDexpressed his appreciation for the prompt resolution. At UniFirst, customer satisfaction is our top priority, and we are pleased this matter was resolved quickly.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first signed up with Unifirst the deal was to get 2 of us at the shop uniforms every week per agreement. As the first 2 months started, it was okay for my employee, but as for me, they gave me nothing. I was patient for 2 months! As the weeks went by after the first upsetting 2 months I finally got it but it was every other week or once a month my uniforms would come. And as i got them they were missing and not all there or he the driver would make excuses each time for mine or he would show up and just sit outside (not show up). As more weeks went by I told him I would not sign the invoices as i am not getting my full services and am very unhappy and no reason to pay for services not rendered per contract as they are the ones who are not keeping their end of the contract. To me, this company is scam and do not fall through as promised on contract. One of the worst companies I have ever worked with. Very unprofessional and unorganized. First 2 managers were different each time seems like they are changing people all the time as you dont always get the same ones you dealt with before. I spoke to REMOVEDhe said he would correct the uniform issues. I spoke with him again he threatened to take to collections because I refused to sign the invoice as they were wrong. Supposed to be today 7/28/25 to fix the problem and he never showed up. This is the 3rd or 4th time he did not show up. My complaints are not heard or resolved. He also charged me for a different uniform since day one and he was supposed to correct it.

  

  Business Response

  Date: 08/04/2025

  Our team takes all customer concerns seriously and remains committed to our core values of Customer Focus, Commitment to Quality, and Respect for Others. After receiving Mr. REMOVEDmessage through the Better Business Bureau, our local Branch Manager promptly reached out to schedule an in-person meeting to discuss the situation directly.
  During the meeting, we reviewed the events that led to the account being sent to collections. Our Branch Manager explained our goal of working through any concerns with transparency and open dialogue, which we believe is key to building long-term business relationships.
  We presented two possible options:
  Reinstall services with a clean slate, moving forward under agreed-upon terms
  Conclude the relationship, with both parties aligning on a fair final payment
  Mr.Janinah shared that he would need time to discuss both options with his wife,who oversees the administrative side of the business. Our manager agreed to follow up after that internal discussion takes place.
  At this time, we are awaiting Mr. REMOVEDresponse so we can finalize next steps in a way that feels fair and respectful to both sides.
  We remain open and ready to resolve this matter.

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to report the unfair and deceptive business practices conducted by UniFirst.UniFirsts contracts are structured in a way that is extremely difficult to cancel. The agreement auto-renews every 60 months, and even when you try to terminate service, they make it nearly impossible by not responding to calls or emails in a timely manner. My husband was misled to believe that returning the uniforms would be sufficient to end the REMOVEDmake matters worse, UniFirst proceeded to garnish my personal bank accounts, even though the agreement was tied to a business that is an LLC. They garnished close to $49,000 without proper notification or legal justification. I never signed a contract personally, and my name was not on the original agreement as a guarantor. The contract submitted in court was missing key information, including the drivers signature and date. UniFirsts handling of this situation has caused extreme financial hardship, damaged my credit, and affected my ability to provide for my family.I believe UniFirsts practices are predatory and unethical. I am requesting that BBB investigate this matter and that UniFirst immediately release the garnishment and stop pursuing further collection actions. I am also seeking compensation for the damages caused by their actions.

  

  Business Response

  Date: 07/18/2025

  We appreciate Ms.REMOVEDtaking the time to speak with us directly. Our general manager personally spoke with her on 07/16 to better understand her concerns and to help move this matter toward resolution.
  
  During our conversation, Ms. REMOVEDconfirmed she had sent a $5,000 payment to our attorney on 07/14 and verbally committed to paying the remaining balance of $15,000 over time. At that time, the formal settlement agreement had not yet been signed. We discussed her situation in detail,including the emotional and financial impact this matter has had on her as a single mother of three, despite the debts belonging to others.
  
  Out of consideration, and in light of the initial $5,000 payment, we agreed to accept an additional $1,500 within the next 30 days. This brings the total paid to $6,500, which addresses the outstanding receivables and most of the merchandise.
  
  Ms. REMOVEDexpressed concern about a garnishment amount of $49,000. We clarified that UniFirst only garnished $24,594.94. We recommended she speak with her bank, as there may be additional garnishments from other parties.
  
  We also explained that the garnishment would not be reversed until the signed settlement agreement was received. As of this morning, we have received the signed document and forwarded it to our legal team for final processing.
  
  Our intent is to resolve this fairly while keeping communication open and respectful. We appreciate Ms. REMOVEDefforts to work through this matter directly with us.

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern at the Better Business Bureau:I am filing a formal complaint against UniFirst Corporation regarding deceptive sales practices, poor service delivery, and unjustified billing.Nature of the Complaint:On May 7, 2024, I began service with UniFirst after being contacted by REMOVED, a UniFirst representative. During our conversation, I was explicitly told there was no contract and that my signature was only required to authorize the start of service. At no time did Mr. REMOVEDclearly explain that this was a binding contract or provide full details about the service agreement.Initially, UniFirst provided bi-weekly service, but after the first month or two, their visits became inconsistent, and eventually stopped entirely in April 2025. Despite several requests for specific items, nothing was delivered. UniFirst continued to bill us for services and products we never received.We made several attempts to resolve these issues by calling UniFirst. Each time, we were told someone would stop by to pick up uniforms or address our concerns yet no action was ever taken. The last payment we made was in March 2025, totaling $400, for subpar service and unfulfilled REMOVEDmake matters worse, after several months of no service or communication, UniFirst suddenly demanded a payment of $11,000 and hired a lawyer to pursue this amount, despite their failure to deliver on the agreed-upon services.Desired Resolution:I believe UniFirst engaged in misleading sales tactics, failed to perform the services as promised, and is now pursuing a financial obligation I never knowingly agreed to. I am seeking:A full investigation into UniFirsts billing and service records for my account Immediate release from any alleged contractual agreement Cancellation of the $11,000 demand A refund or credit for any services billed but not rendered

  

  Business Response

  Date: 06/23/2025

  At UniFirst, we take customer concerns seriously and remain committed to delivering reliable service and maintaining strong relationships with all of our clients. We make every effort to resolve issues when they arise and do everything we can to support our customers and preserve our business partnerships.
  
  Regarding the situation with Mr. REMOVEDand the Stop and Stance account, we understand his concerns but must respectfully clarify the series of events.
  
  The REMOVEDAgreement in question was signed by our representative, REMOVED. Mr. REMOVEDstated that my sales manager, REMOVED, was present at the time of signing. While she does recall attending a meeting at the business location, she does not remember being present during the actual signing of the contract. The agreement itself was clearly labeled as a REMOVEDAgreement. If REMOVEDhad been present at the signing, she would have reviewed the terms in full, as is standard practice.
  
  This account was scheduled for weekly service, which is typical for uniform programs. Our long-tenured REMOVEDRepresentative confirmed that deliveries were made consistently and that he had regular contact with REMOVEDduring his visits.
  
  Unfortunately,the account experienced repeated service suspensions due to non-payment. During this period, our office staff and service department made several attempts to contact Mr. REMOVEDto discuss the outstanding balance and resolve the issue.While those efforts were ongoing, our sales team reconnected with Mr. REMOVEDregarding additional products he was interested in adding to his service. These items were ordered but held until a partial payment was received, at which point service was reinstated.
  
  After that reinstatement, no further payments were received despite continued outreach. Our records do not show any calls from Mr. REMOVEDdisputing charges or voicing concerns regarding deliveriesonly notes reflecting our attempts to collect on the account. When no resolution was reached, a final legal notice was sent, requesting action on the past-due balance. With no response, the account was deemed in breach of contract due to continued non-payment.
  
  As a result of this breach, the account incurred charges related to the outstanding balance, unreturned merchandise, and contract damages tied to the remaining term of the agreement. We are still willing to work with Mr. REMOVEDto resolve the matter, including reviewing the possibility of waiving charges for any returned merchandise.
  
  We regret that this situation could not be resolved more cooperatively, as we value every client and take pride in maintaining transparent, respectful business practices. We remain open to communication and will continue to prioritize professionalism in any next steps.