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Business Profile

Computer Software Developers

Salary.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filing complaint on behalf of ********************* Salary.com auto renewed a contract they had with ********************* for an additional 3 years without getting a new signature on the contract. They did not speak to anyone in the company until the contract was auto renewed until 2027. They will not auto renew it again, but we desire the contract to be canceled as of its original end date of 6/27/2024. The person who signed the original contract for the company is no longer working for *********************.

    Customer Answer

    Date: 03/10/2025

    I have not heard from the business as they have sent it to collections and am being contacted by a collection agency to pay for the new contract.  

  • Initial Complaint

    Date:01/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ******, Director of Sales at Salary.com, approached us to offer their salary survey service. During a demo, ****** assured us that their platform included major surveys from both public and private sources, despite not being able to disclose specific providers due to confidentiality agreements.After signing the contract, we noticed a lack of data for basic positions during implementation. This issue was raised, and after numerous exchanges, we learned in a meeting with ********************* and ********************* on November 1st that the private surveys were not included, contrary to what had been implied.We attempted to negotiate a termination of the contract since the service provided did not meet our needs and differed from what was promised. Despite the discrepancy, we were informed that the contract could not be altered or voided.During ongoing discussions, our account was prematurely sent to collections without warning, incurring a fee of $1600. We settled the principal amount but were informed that services would remain suspended until the collection fees were also paid. We sought documentation of ******** claims, only to be told none existed.Please let us know if the entire email exchange chain is needed for the purposes of this investigation.

  • Initial Complaint

    Date:01/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am here to report that the website Salary.com is a fraudulent website advertising jobs in my local area and all over the country. Their links and information is illegitimate and stolen from outdated job ads. While I did not have any financial transactions with this business, I don't believe this should be okay or legal.

    Customer Answer

    Date: 01/23/2024

    I have not heard from the business in response to my complaint. I only reach out in the desire to help there being less scamming on the internet. The hardworking people of this country deserve better, so I hope the Better Business Bureau will be able to get to the bottom of this situation. Thank you for your time.

     

    Regards,

    ***************************

  • Initial Complaint

    Date:12/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Salary.com has taken our ads for jobs and posted them without our consent, causing major issues. Our employees, upon finding their positions advertised, feared termination. Being a small business, we find this unacceptable. Recorded calls reveal that when I addressed this, the worker laughed and stated this is a common issue, instructing me to email her each ad for removal. At this point, 54 of our ads have been 'stolen'. We have demanded that they shut down our page since they lack our consent to post this information. Furthermore, they refused to disclose how or where they obtained these ads, some of which are years old.

    Customer Answer

    Date: 01/07/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************** began to receive phone calls from individuals interested in an office assistant position that is not available. Which caused us to find a job posting on Salary.com that was not authorized by anyone at the company. There is no job available, and this post has very obviously has been copied from an old indeed job post. Many attempts to contact Salary.com have been made with no help removing this job posting. They will not call back, do not answer the phones and do not take it down when you click to report the job posting as fake.

  • Initial Complaint

    Date:11/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All job listings on this website are fake or expired. The website has you enter your personal information then sends you to a broken link, or just the landing page. I believe this website is fraudulent and has the objective of mining personal information to sell to other recruiting companies for jobs that aren't even relevant.

  • Initial Complaint

    Date:11/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Salary.com has posted a number of job postings for ***************** LLP.

  • Initial Complaint

    Date:11/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Salary.com sends repeated invoices for thousands of dollars for a service that is not being used, and was terminated years ago.Salary.com was notified in writing by in 2021 that Salary.coms services were no longer needed, and were not in use. Salary.com confirmed there had been no login activity since April of 2021. Entity reiterated its intent not to renew in October 2021, and again on August 19, 2022. At a minimum, Entitys written communication that it was not interested in renewing services further in October 2021 was greater than 60 days notice during the 2021-2022 subscription year of termination of the services agreement.Entity has not used Salary.com services since April 2021 but Salary.com continues to pursue payment of $3,600 a year and threaten collection activity if not paid.

    Customer Answer

    Date: 11/17/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:08/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 6th I contacted the Simply Hired Support Team and informed them about my information posted by their website without my consent. I send opt-out Request multiple times but they never deleted my personal information. My phone number is listed there as long with my name **************). They took and published this without my consent ! After many emails and requests they stopped responding and my information is still there published and open to the public. This is unethical and illegal for ******************* and they have to be ashamed from what they do to the people. I want every information related to this post that include my name and phone number to be deleted. The opt-out Request # is *******.

    Customer Answer

    Date: 08/17/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:06/15/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Salary.com is making job postings on behalf of ******************* WITHOUT our permission. We have not worked with this company and never will in the future. They made a job posting by copying and pasting a job listing from our Indeed page from several months ago.

    Customer Answer

    Date: 06/26/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************************

Salary.com, LLC is NOT a BBB Accredited Business.

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