Business ProfileforScott Monuments

On June 6, 2023, I paid in full for a cemetery gravestone marker for my recently deceased brother to Scott Monuments. I understood that it would take a few months. I wanted it to be done and installed in the fall. They said it wouldn't be a problem. When October ended, I tried to contact them as it wasn't delivered yet. Their answering machine said the mailbox was full and wouldn't accept any messages and stayed that way until December. I sent an email asking them to please call me to no avail. They finally sent me an email saying they were having problems with their distributor and it should be done by early November or so. On December 4, I called again and this time I was able to leave a message asking them to please call me to address the issue. On the message I said obviously you're still having problems and I wanted to be refunded my money because I have waited long enough. They have not contacted me since I left the message and I don't think they have any plans to. I feel I'm being stolen from. I don't want to bring legal action, I just want my money refunded as they are unable to get this done. My family and I are very upset about this and I am asking for help resolving this matter. I have an invoice number (*******) and my bank statement of the cashed check on June 23, 2023