Customer ReviewsforStaples, Inc.

I went to Staples on 03/26/24 to print flyers for my business and I waited for Two hours to get help . One of the associates was told to finalize my order instead she went to take care of returns for 20 people and then she decided to help me with a nasty and derogatory language. Another customer in the store notice all of this and asked to go with her to complain to the manager. The manager asked us to write statements about the incident. Then The manager send me to place my order with the same associate by then the Woman is at her worst behavior towards me , so I tell her that is pretty obvious that she doesnt want to help me . The manager, notice that I was leaving the store and took care of my order and delivered the product . I felt so humiliated I was crying. What a horrible experience. Staples needs to put everyone back in training in that store . I expect to be reimbursed for all my time and trouble dealing with the worst customer service ever!!!All I got so far is apologies, from the manager and corporate. An Apology does not cut it when Your Store Discriminates against Spanish people, and Women that clean house for a living, like I do . It has been Two days since the event and I do not get a refund. Unbelievable!!!!Staples spent so much time in the I Saw the sing commercials but I think they really need to look into why their ****************** Store sales are in the crapper unlike other Staples in Westchester County. I do not wish for anyone to go through the same horrible Experience. Please, sometido something about this. I am thankful for the Woman that like an ***** appears from nowhere and decided to take her time to speak up for me .

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Apologized to the customer for the experience. Advised we addressed the issue internally and to make things right for the customer she was provided $500 worth of printing for $150.

I placed a one hour order and 2 hours later the service rep tells me that one hour orders don't mean they are ready in an hour. The website explicitly says otherwise. Totally misleading. *******************************************************************************

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples has apologized to the customer for this issue and confirmed she was able to purchase the item in the store and the manager offered a discount.

She advised her concerns were specifically with the information on Staples.com promising an order in an hour or less and advised by a chat rep that this was incorrect.

We have issued an order for the same item at no charge as a goodwill gesture and will ensure her concerns are addressed.

On March 13th, 2024, I had a terrible experience at the Staples store located in Iselin, **********. I was treated very poorly by a supervisor/manager named *****. It all started when the salesperson charged me incorrectly for a TurboTax product. I asked him to fix the mistake, but he needed help from his supervisor. ***** took a long time to come and assist him. When he finally showed up, he told me that I had to return the product and buy it again. I asked if I could have an even exchange to avoid another hold on my debit card, but he refused, saying that there were no other options to resolve the situation. I expressed my concern about the inconvenience caused by the salesperson's error and said that I wanted to make a complaint about their process. ***** responded rudely, saying that the customers are not always right. You can come back tomorrow and ask for the manager named ******. When I asked for his name initially, he refused to give it to me, saying that nothing was going to happen to him if I made a complaint. I repeatedly asked for his name, and he finally said his name was *****, although I'm not sure he was being honest. He arrogantly stated that he was the best manager there and that nothing was going to happen to him. If ***** is the best that Staples can do for a manager, then shame on them! They should start by hiring and training managers who can at least apologize to customers for mistakes and treat them with respect and appreciation for their business.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. We have been in touch with the customer and we will address her concerns internally.

Staples always says 3-5 business days for everything involving refunds even when it's their MISTAKE!!!

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for any inconvenience caused to the customer, we have been in contact with her and have provided her with a check for the amount of the order.

Went into Staples because on their website they had an advertisement offering a 25% discount in-store purchase for veterans. After complaining to their business office, i was told that i would tecieve a call in a single business day. I never recieved the call. I called in and they claimed they would have called me today. It turned out to be an expired coupon. I complained about how they should have removed it from their website instead of leaving it up for anyone to find. They refuse to honor the discount even though you can still ****** if Staples offers a military discount and fine the page. I still have a screen shot of the page.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

I spoke with the customer apologized that she was taken to an outdated link. Offered to make it right by offering a $25 coupon. Customer declined the coupon.

Not only did they misdeliver my online order but they sent me emails saying it had been delivered -yeah to the wrong house. I had to knock on doors and seek out the whereabouts. No help from them - my reply email saying that the package was not delivered to me fell on deaf ears. I get a form email saying there would be someone in contact. After two full days and no call from them, I brought the unopened package (which I had found in front of a different apartment) back to Staples and asked for a refund. The store manager filled out a refund form, on Sunday Feb, 19, 2024.On Tuesday I get an email from Staples saying the refund was completed. Please wait 3-5 days for it to process. I waited 5 days and called PayPal my payment source. There was NO refund no initiation of one either. They were just holding my money and had left it in a pending status. PayPal wrote Staples a letter requesting they cancel the order so my money might be freed up. I finally called the refunds supervisor who assured me she would take care of this. That was more than five business days ago. Nothing has changed on PayPal and *******, the supervisor has obviously not handled it.

Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.

Refund was pushed through on back end as of 03/12/2024. Customer should see refund within 3-5 business days.

Made a purchase on 03/01/2024 at "Staples" (in **********, Washington) and was double charged. Provided a copy of my bank account activity to the person they said was the manager, (name tag *******). He stated that the bank activity statement didn't mean anything to him, and if there was a problem it would correct itself. He said his records showed only one transaction, said I did not know what I was talking about and that the bank statement is wrong. He stated that he was not going to do anything about it. Sarcastically said "Have a nice day, Thank you" *********** to my face. This person should not be in a position to interact with the public. I will avoid going back to that store nor should anyone else have to deal with such an unprofessional person.I went to my bank and their customer service verified that I was doubled charged and provided a credit to correct the problem. My banks customer service was surprised the store "Staples" (in **********, Washington) did not own up to their problem and take the appropriate action to correct the problem.

Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.

Staples apologizes for any inconvenience. We have reached out to the customer for his receipt and statement to review the charges.

FRAUD. I bought a TurboTax 2023 software disc from Staples and I cannot get into my account. TurboTax has sent 4 verification codes to the email they have on file (I've used them for 10+ years to do my taxes) but none of the codes work. The system keeps asking me for a password, which it also doesn't recognize. I tried to request a refund but the system won't accept the purchase documentation, and Staples refuses to accept a return.

Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.

Hello my name is **********, hope you are doing well.I wanted to write you on my experience at one of your staples store at ***************************************************** I have never sent an email to a Department Head before but this is necessary. Only because after my encounter, the employee at the printing desk decided to mock me and add on to my displeased satisfaction.The trip was only supposed to take 10-15mins but I ended up being there for over 2hrs. The lack of response and help from the employees and managers was uncanny. Im usually patient and well understanding that is why I felt inclined to send this email because as it turns out, my patience had its limit.I left a 1 star review. Unfortunately, there are over 20 one star reviews about the horrible customer service. Mine was specifically with the employee at the printing desk who not only had me standing there for over an hour but also did not print over 30 pages of documents I sent through the email. I made sure to check before leaving the store because I had a feeling it would not be completed correctly in which I was true Almost 3hrs of my time was spent at the store due to horrible management. And yes, I did ask to speak to a manager (twice). Both times the manager said Im sorry but theres nothing I can do, he is my printing guy. Giving the notion that he has no idea how to work the printing machines and unable to do the job.This store needs training and/or new management that can step up at moments in which an employee is incapable of a job or seems too busy with a customer and needs help attending to orders.I hope I get a response and I also hope changes are made.If I felt that way, imagine how many people who do but refuse to not say anything but instead shop elsewhere.Thank you for taking the time read this, it was definitely lengthy.

Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.

Staples apologizes for the inconvenience we may have caused the customer. The feedback was addressed with the store staff and the customer was advised of this. We have attempted to communicate with the customer but cust has not responded after a couple attempts

******************************* has been so helpful to me as I needed materials printed for a State Teacher Convention coming up in April. He is the manager of the store in *********** ** on main st.I will continue to do business here and recommend to my family and friends

Staples truly thanks you for sharing your positive experience with us! We have submitted feedback to the store so the associates will be formally recognized. Again, please accept our thanks for passing along your positive experience; it is greatly appreciated.  We look forward to seeing you again soon!