Business ProfileforStaples, Inc.

I went to Staples on 03/26/24 to print flyers for my business and I waited for Two hours to get help . One of the associates was told to finalize my order instead she went to take care of returns for 20 people and then she decided to help me with a nasty and derogatory language. Another customer in the store notice all of this and asked to go with her to complain to the manager. The manager asked us to write statements about the incident. Then The manager send me to place my order with the same associate by then the Woman is at her worst behavior towards me , so I tell her that is pretty obvious that she doesnt want to help me . The manager, notice that I was leaving the store and took care of my order and delivered the product . I felt so humiliated I was crying. What a horrible experience. Staples needs to put everyone back in training in that store . I expect to be reimbursed for all my time and trouble dealing with the worst customer service ever!!!All I got so far is apologies, from the manager and corporate. An Apology does not cut it when Your Store Discriminates against Spanish people, and Women that clean house for a living, like I do . It has been Two days since the event and I do not get a refund. Unbelievable!!!!Staples spent so much time in the I Saw the sing commercials but I think they really need to look into why their ****************** Store sales are in the crapper unlike other Staples in Westchester County. I do not wish for anyone to go through the same horrible Experience. Please, sometido something about this. I am thankful for the Woman that like an ***** appears from nowhere and decided to take her time to speak up for me .

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Apologized to the customer for the experience. Advised we addressed the issue internally and to make things right for the customer she was provided $500 worth of printing for $150.