Complaints

This profile includes complaints for Staples, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Staples, Inc. has 1666 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Staples, Inc.

  500 Staples Dr Framingham, MA 01702-4478

• 

  Staples, Inc.

  1660 Soldiers Field Rd Brighton, MA 02135-1108

• 

  Staples, Inc.

  515 Boston Post Rd Port Chester, NY 10573-4734

• 

  Staples, Inc.

  155 Route 22 Springfield, NJ 07081-3109

• 

  Staples, Inc.

  545 Us Highway 46 Totowa, NJ 07512-1735

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting staples through online chat, email, and phone call. And I never hear back. I was promised the receipts for transactions if I provide the store location, credit card number, and transaction amount. No one has ever gotten back to me. Transactions: All in credit card ending in 1812:1. $1,600.00 Transaction date Apr 02, 2024 Posted date Apr 04, 2024 STAPLES ******** ********** MD ********* 2. $1,600.00 Transaction date Apr 21, 2024 Posted date Apr 23, 2024 STAPLES ******** ************************ 3. $1,600.00 Transaction date Apr 22, 2024 Posted date Apr 24, 2024 STAPLES ******** ************************* 4. $1,600.00 Transaction date Apr 23, 2024 Posted date Apr 25, 2024 STAPLES ******** ***********, VA ********* 5. $800.00 Transaction date Apr 24, 2024 Posted date Apr 26, 2024 STAPLES ******** *************** ********* 6. $1,600.00 Transaction date Apr 29, 2024 Posted date May 01, 2024 STAPLES ******** ***********, VA ********* 7. $1,600.00 Transaction date Jul 21, 2024 Posted date Jul 23, 2024 STAPLES ******** ************************* 8. $1,600.00 Transaction date Aug 18, 2024 Posted date Aug 20, 2024 STAPLES ******** ************************* All transactions for credit card ending in 6736:1. $1,600.00 Transaction date Apr 21, 2024 Posted date Apr 23, 2024 STAPLES ******** ***********, VA *********

  

  Business Response

  Date: 07/25/2025

  Staples apologizes for the inconvenience we may have caused the customer. We have communicated with the customer and sent the receipts.

  Customer Answer

  Date: 07/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account #******** Order #********** Date: 4/2/25 I placed and order and the order are still on hold. Staples requested payment information of two invoices, and we have sent them proof of payment and proof that it cleared from our bank. The order is still on hold. They have our account on hold, and we can't do anything else. They always say they need more time to investigate. It's been almost 4 months of dealing with this order.

  

  Business Response

  Date: 07/22/2025

  Staples apologies for the experience. We have escalated this and our team will reach out and resolve with the customer directly.

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:07/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I planned to buy an iPad Mini A17 256gb (item #******** Model MXNA3LL/A) last week during Amazon Prime Day Sales, ******* Deals, Target Circle Week ************ Buys Black Friday In July Sales which ran from July 8th through July 13th because Staples price matches these ************* planned to use my Staples Rewards Points on the purchase. However when I went purchase the item, the website said it was out of stock. This was not a coincidence because not only was that item out of stock, but every color, style, model & gigabyte was out of stock (when they were all available days before). I also checked other items such as smart tvs, headsets & other items that were in stock prior to the sales, all of sudden were labels out of stock during the sales, miraculously came back in stock yesterday (Monday the 14th) when all the sales had ended. When I initially called Staples customer service I was told they would price match their products to any competitor but they could not because everything had sold out. When I called corporate & expressed my disbelief that all these products had suddenly sold out (mind you that many of them were marked New At Staples) I was told they would only price match whatever the prices were at the time they came back in stock. This morning I called Corporate again & questioned how everything came back in stock the very next day that all competitor sales had ended.

  

  Business Response

  Date: 07/17/2025

  Staples apologizes for the inconvenience. The items were out of stock. We can help place an order at today's pricing, but we are unable to price-match previous pricing from our competitors 

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received to my ******** feed an ad from ************************** on 7/8/2025 10AM. I tried to purchase the item using the price posted in the ad. It shows a specific luggage item and says starts from $39.99. There is no other indication in the text of the ad. When I click and find the luggage, it says $149.99. I tried to contact customer service, spoke with ******* ***** from customer service, but they denied to sell me the item at the advertised price. This seems to be a false advertisement case so far.

  

  Business Response

  Date: 07/18/2025

  Staples apologizes for the inconvenience caused by the pricing discrepancy encountered. The ******** ad referenced may have displayed a starting price for a category of luggage items. We explained that online platforms like ******** often show dynamic or generalized ads, which may not always reflect the current pricing of specific products when clicked through. I tried reaching the customer but didn't get a response.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ******** I was at staples at Address: ******************************************* Phone: ************** and I lost $26.67 dollars in doing printing services because the printer jammed on me and didnt print out my other paperwork before it jammed on me and I told the worker but she fixed the printer and told me to use another one and I did and it happen again on the other second one and I told her again and it was happening to other customers too and I called customer support but they told me they couldnt refund to dispute it with the bank but I did but bank denied my dispute so please refund me my money back to me for $26.27 the card number is ******************* and please refund me it back by July 31 2025 before my bank close my checking account and saving account or mail me a check in the mail to me at ***************************************************************************** to ******* ******** etc.

  

  Business Response

  Date: 07/08/2025

  Staples apologizes for the inconvenience. We have been in touch with the customer and resolved the concern

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  Was the full amount was refunded I say?
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 07/10/2025

  Staples apologizes for the inconvenience. We have refunded the customer in full and to confirm this we have send the customer both original charge receipts and both refund receipts. The amounts for all of them match

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  So amount $26.67 dollars was refunded yes or no?
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed accusation of hour. Got my hours exaggerated due to standing up for myself.

  

  Business Response

  Date: 07/11/2025

  Staples apologizes for the inconvenience we may have caused the customer. We have communicated with the customer who is a ********************** employee and directed them to HR for questions about their hours

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use the self-service machine at staples. The email did not send properly. It was not received. I went back to Staples and went round and round the block and the manager would not credit me back for my money. My granddaughter's college application never got sent and it caused a great big mess. She was late with her application. I had to send it again and I sent it from my local library this time. I am very annoyed at Staples I am annoyed that they will not refund my money. Their machine did not work their machine malfunctioned and I would like my money credited back to me please.

  

  Business Response

  Date: 07/01/2025

  Staples apologizes for the inconvenience. We attempted to contact the customer by both phone and email to get more information and help from them. We did not reach the customer and did not receive a response. ********************** is willing to provide further assistance. Please reach out to your case owner using the emails or Voicemails

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On more than one occasion, I have received an email from Staples offering a coupon to save X dollars off of my next order. (Example: Save $15 off of your next order of $60 or more). The email does not contain a coupon and I need to go through customer service to either receive a coupon or a refund on my order. This is false advertising and frustrating for the consumer. I would like Staples to update future emails to contain coupons or stop sending the emails to consumers entirely.

  

  Business Response

  Date: 07/03/2025

  Staples apologies to the customer for the issues regarding the marketing coupon. I have escalated this to our team to ensure marketing emails are being sent with proper information.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the day of I believe it's Monday this past week in case I went to the Staples here in *********** ******* right off of route 19 and I called before I went in to see if someone will be able to help me print something off my phone she said oh yes I go in one lady behind the counter I waited 10 minutes for the other person and then I said hi excuse I need to get some help please she said and I need to get my kids please real smart mouth to me under her breath and then never ever ever tried to help me after that she's just ignored me that girl with glasses behind the printing counter and I can't remember her name I should probably got it it's very very inconsiderate my husband has has brain cancer and I'm in there trying to print off some things for his hospital and this is how I was treated I really really don't think this girl needs to be in this kind of a position having a bad day or a bad life I don't know if you don't have any more people she treated that way but she said to me not even to me behind me yeah and I need to get my kids I'm like what don't you I'm sorry don't you have help here she said no I'm the only one and I didn't want her help after that you know what I need to call back please ************ my name's ***** ******** g i o i a n i did print something off your machine anyway even though I was hesitant to come back in that store I still haven't gave you business I think someone needs to address this lady should

  

  Business Response

  Date: 06/30/2025

  Staples apologies for the experience the customer had while visiting our store. We have addressed the concerns to ensure no other customer have a similar experience.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store in ***********, on ************, corner of Avenue Y. ***************************** Constant wait in a line with at least 20 people to return items for ******, with only one person working at the desk. Random employees walking around and not helping. No one to complain to at the store. You stand in line waiting for almost an hour to return one thing.

  

  Business Response

  Date: 06/24/2025

  Staples apologizes for the inconvenience we may have caused the customer. We have communicated with the customer and partnered with the store regarding customers concerns.

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  Once again arrived to the store to make a return and the line is all around to the door. 

  

  Business Response

  Date: 07/09/2025

  Staples apologizes for the inconvenience we may have caused the customer. We have communicated with the customer and partnered with the store regarding customers concerns. We continue to monitor volume and flow of ****** Returns to identify areas for improvement while balancing all of our in-store services and staff as well. We are actively reviewing our processes to streamline the flow, and we are committed to improving your experience moving forward.