Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business, REMOVED, has been a Tripleseat customer since March 2015. In March 2025, REMOVEDautomatically renewed my subscription for another year at $373.75 per month without my explicit authorization, without a signed agreement, and without clearly disclosing that I was entering into an annual contract.When I attempted to cancel on November 13, 2025, Tripleseat refused, claiming that simply using the product counts as acceptance of their annual terms and that a small link at the bottom of an invoice constituted full transparency. At no point was I shown clear renewal terms, nor was I required to provide affirmative consent.This practice feels deceptive and inconsistent with New Yorks automatic-renewal requirements. After reviewing online feedback, I discovered numerous REMOVEDreviews reporting the same issue, indicating a broader pattern of misleading auto-renewal practices and difficulty canceling.I am seeking:Immediate cancellation of the auto-renewed contract,Release from any remaining financial obligation, and A full refund of all charges related to the unauthorized renewal period.I have been a loyal customer for over a decade and am extremely disappointed with the companys refusal to resolve this matter reasonably.

  Business Response

  Date: 12/22/2025

  Hello REMOVED,
  
  I looked into this matter and can confirm your account is set for cancellation on January 3, 2026. An exception was made to terminate the annual subscription with just 30 days notice, rather than holding to the annual term. 
  
  Please let us know if you have any further concerns. 

  Customer Answer

  Date: 12/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # REMOVED.

  Notice was given on November 12, 2025, as indicated in the correspondence file attached. Therefore, the subscription should end on December 12, 2025.

  The full month of December was withdrawn from my account on December 3; therefore, a refund is due. Let me know if any additional information is needed.

  Regards,

  REMOVED

  W13 REMOVED

   

   

  Business Response

  Date: 01/06/2026

  Hi REMOVED,
  
  Thank you for following up on this. We require 30 days' notice for cancellation requests per Section 5 of Tripleseat's Terms of Service (REMOVED). Since the cancellation request was submitted on 11/12/25 (less than 30 days before your account's invoice date), one more invoice was issued on 12/3/25. 
  
  I hope this is helpful in explaining the reason why one more transaction was processed. As a courtesy, I have requested a refund for $343 to reimburse for the December charge. This should process to your account within 3-5 business days.
  
  Thank you. 

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! we were approached by triple seat's salesperson REMOVEDback in August 2023. She talked about amazing this service was and how they were promising an immediate increase in our event sales by AT LEAST 30%, (and the reason why im using bold letters is because that's exactly what they do in their emails and on their website).This is aggressive marketing and it's not sustained by facts, as we unfortunately learnt a 3 months later, when, after spending more than $ REMOVED, we had 0 and im comfirming 0 events. When I reached out to ask for explanation, they started blaming it on us, saying that their software is only meant to help with organization and streamlining processes, which is total bull*hit as their communication was completely different. I would say we are easily talking about false advertising, which is definitely something we'd love to pursue in a court of law if only we had the means. Instead, per usual, it's the small business that gets screwed (pardon my French) and is left even more in difficulty (REMOVEDis a lot for us).After we asked them to be at least reimbursed as they did not stand by their promise, they told us first over the phone (again their rep REMOVEDof course let me talk to our boss, then no there's nothing we can do we won't give you back a dime and this is the last correspondence you'll get from us. We got immediately removed from the platform, they never answered our messages or call again and we lost our money!

  Customer Answer

  Date: 11/26/2023

  I have not heard from the business in response to my complaint.