Reviews

Review Details

• Review fromNona H

  Date: 10/09/2024

  1 star
  **** ***** #********, ***** and ******, Love of Travel, US Oct ***** 2024 I paid deposit in Feb for October trip with 3 friends and sharing room with ****. I was sold the trip very rushed, fast without a lot of explanation It turned out in July, ****** needed surgery for her back and **** was not able to go due to needing physical therapy for walking. I called to cancel, talked to **** and several different people, many calls and no **nsistent resolution as I **uld fill out claim form and get money back or **uld get credit for deposit or nothing back. ****** also called and no **nsistent answers. Also I expl to **** that I never asked for the $449 travel insurance and wasnt aware I would not get refunded. I tried the claim form and problem is I need Barbs info **** but she has not seen ** yet and Im not sure physical therapy would be **vered. ****** sold her ticket to the other friends husband. But Im the one left hanging as I had no one to replace ticket that soon so I lose my $749. I understand Go Ahead is a great **mpany and I am retired ~ ready to travel. I was able to get all my money back on a trip with another ** just before Covid by just calling, no issues.
  

  EF Go Ahead Tours

  Date: 10/11/2024

  Thank you for sharing your experience. Were sorry to hear that you felt rushed during the booking process. We take this feedback seriously, as we want every traveler to feel fully informed when planning their trip. 

  Wed like to clarify that we have a standard cancellation policy, which is outlined in our terms and conditions that all travelers must approve and sign before booking. This policy is in place because, as soon as a booking is made, we begin organizing departures and making arrangements that incur costs, which is common practice across many travel companies.

  While we understand you did not intend to sign up for the travel insurance, were glad that you did, as its the best way to get the cancellation fee reimbursed. Its also important to note that travel insurance is non-refundable, especially in this case where it will be used to help cover the cancellation fee.

  Were sorry to hear that there may have been confusion among your travel companions regarding the documentation required for claims. Were happy to provide any necessary documents from our side to help with your claim, but please note that any medical information required must be submitted by the traveler.

  Were truly sorry that you were unable to join the tour this time, but we hope that one day youll have the opportunity to travel with your friends. 

  If you have any other questions or need further assistance, were here to help.
  

• Review frommillie t

  Date: 10/08/2024

  1 star
  First time traveling with this tour company and it will be the last time. Booked the Oktoberfest Historic Germany tour. Every single hotel listed on their website as frequently used for this tour was changed. In my opinion the hotels we stayed in were not of equal quality as the ones listed. The first hotel in ******, Arcotel Velvet Berlin - A/C was not working for the three nights we were there. I have gone on many tours with other tour companies and NEVER have all the hotel been changed from what was listed on the website. If a hotel was changed due to unforeseen circumstances, the replacement hotel was usually better than the previous one.Also, this company charges one euro for a bottle of water. All other companies, two bottles of water are complimentary. It's not like their tours are inexpensive. If you add the cost of the trip and all the optional tours, the amount is equal to Gate 1/Discovery Tours small groups. And G1 offers weekly ************, buyer beware!!!
  

  EF Go Ahead Tours

  Date: 10/09/2024

  Thank you for your feedback and for sharing your experience with us. Were sorry to hear that the tour did not meet your expectations, and wed like to clarify a few points to provide more insight into how we manage our hotel accommodations.

  While we do frequently use the hotels listed on our website, during peak travel seasons, its sometimes necessary to use similar properties to accommodate our groups due to additional bookings at our preferred hotels. In these cases, we always strive to select hotels that meet our quality standards while also considering location to ensure a convenient and comfortable stay.

  We apologize for the issue you experienced with the air conditioning at the *********************. While we dont have control over hotel-specific amenities like air conditioning, we do expect hotels to provide the amenities they promised, and we appreciate your feedback regarding this property. 

  Regarding the charge for bottled water, its important to note that we do not provide bottled water on every tour, as we have our own company-wide environmental policies. We encourage travelers to bring their own refillable water bottles, as there are many opportunities to access drinking water for free. This helps reduce waste and ensures travelers have what they need to stay comfortable throughout the tour.

  It seems like the overall tour went well for the group, and we hope that you'll consider traveling with us again in the future. Thank you again for your feedback, and we look forward to the opportunity to improve upon your experience.

• Review fromGlenn C

  Date: 10/07/2024

  1 star
  Dishonest and greedy.A friend and I booked a tour to ******* on Sept. 26th and on Sept. 30th cancelled it. I was still billed the full amount several days later. They were unresponsive by email and website. Getting them on the phone involved being on hold for 1.5 hours, with repeated calls made to get an answer finally. They took a 30% fee for cancellation and basically said Good luck trying to get the trip cancellation insurance to pay the balance. On the phone the person was rude and unhelpful. STAY AWAY FROM THIS COMPANY.
  

  EF Go Ahead Tours

  Date: 10/11/2024

  Thank you for sharing your feedback and expressing your concerns about the cancellation process. We issued a full refund due to an issue with confirming all components of your booking, and we apologize for any confusion caused by the back-and-forth communication. Providing top-tier customer service is our priority, and we're sorry that your experience didnt meet that standard. A Go Ahead representative has already reached out to confirm your refund details. We appreciate you bringing this to our attention, as it helps us continue to improve our service. Please don't hesitate to reach out to us again if you have any additional questions or concerns. 

• Review fromKathryn V

  Date: 09/30/2024

  4 stars
  Our recent food and wine tour in ****** was overall very instructive and enjoyable. The travel was well organized. The locations selected satisfied our expectations. The wine tours were vey good. The foods were representative of local fare. Only a couple of things were problematic. At least one of the events did not satisfy and the final dinner was in an extremely loud distracting location., plus the food was sub par. We would definitely use EF again.
  

  EF Go Ahead Tours

  Date: 10/09/2024

  Thank you for your feedback! We're glad to hear that you enjoyed the overall experience of your food and wine tour in ****** and that the locations, wine tours, and local cuisine met your expectations. We apologize for the couple of issues you encountered, especially with the final dinner, and appreciate your input as we continue to refine our tours.

  We look forward to welcoming you on another EF tour in the future!

• Review fromShanna T

  Date: 09/23/2024

  5 stars
  My experience with go ahead is awesome! They are always there to help every step of the way. The tours offer a balance of fun, history and on your own exploration! I cant wait for each tour I book!
  

  EF Go Ahead Tours

  Date: 10/09/2024

  Thank you for your feedback! We're so glad to hear that you've had such positive experiences with Go Ahead Tours and appreciate the balance of fun, history, and exploration.

• Review fromDonna R

  Date: 09/09/2024

  5 stars
  My experience with go ahead tours is great. Our last tour to ****** was wonderful. and our guide amazing. Looking forward to our next trip
  

  EF Go Ahead Tours

  Date: 10/09/2024

  Thank you so much for leaving a review! Were thrilled to hear that you had a wonderful time on your tour to ****** and that your guide made the experience even more special.

• Review fromMary Anne V

  Date: 09/09/2024

  3 stars
  I just completed the ***********, *******, ******* and ****** tour where the tour leader, ******, was extremely prepared, organized and caring for each travellor's need, safely and goals identified. ****** ensured that everyone had fun and was looked after as best as possible. Amazing person, tour leader and individual who did an amazing job to look after 38 of us our group. Secondly, *****, our tour bus driver, also demonstrated a superb level of confidence, care and safety for all passengers. This tour provided lots of highlights of history, scenery, beauty and enjoyment. The one detail I would like to have experienced was to schedule a 2nd day in ********* while ****** could have taken 2 days to explore vs 3 days. Furthermore, I, as a Canadian travellor experienced many, many, many technical issues with information on the goaheadtour app before and during the tour! this was extremely frustrating as I did not receive a daily tour itinerary at all! Each and every occasion that I contacted the office regarding lack of tour information, I was informed of issues that the company was having with their IT as updates were being done. For myself, I found this very inexcusable--especially over a period of 3 weeks plus pre as well as during the tour!!!!!!!!This tour is one that needs to specify that it is extremely enduring for seniors who physically have difficulty walking or with mobility concerns. A tour more modified specifically for this age group is what I gathered from my experience on this trip from fellow participants.
  

  EF Go Ahead Tours

  Date: 09/10/2024

  Thank you for taking the time to share your detailed feedback about your ***********, *******, *******, and ****** tour. Were thrilled to hear how much you enjoyed your experience with ****** and *****. Its wonderful to know that ******'s dedication and care for your group, along with ****** exceptional driving, helped make your tour special.

  We also appreciate your insights on the itinerary. Feedback like yours helps us refine our tours, and well certainly take your suggestions about ******** and ****** into account for future trips.

  Regarding your experience with the Go Ahead app, we sincerely apologize for the frustrations you encountered. We are aware of some ongoing technical issues and our team is actively working to make the app as customer-friendly as possible, and were committed to resolving these issues to ensure a smoother experience for all travelers.

  Thank you for your patience and understanding during the tour. We value your input and will continue to improve both the app and the tour experience. Please feel free to reach out if you have any other questions or concerns.

• Review fromRosemarie P

  Date: 09/06/2024

  5 stars
  This was my first EF tour. I had a fantastic time. Our tour guide was great. Because of a cancelled flight in *******, due to mechanical issues, my friends and I missed the first day of the tour. Our tour guide worked with us so we were still able to experience our excursion.
  

  EF Go Ahead Tours

  Date: 09/09/2024

  Thank you for sharing your experience with us! Im so glad to hear that you had a fantastic time on your first EF tour, despite the flight challenges in *******. Its wonderful that your tour guide was able to accommodate you and ensure you didnt miss out on your excursion. Were happy to have been part of your adventure, and we look forward to welcoming you on more tours in the future!

• Review fromMark H

  Date: 09/04/2024

  5 stars
  Love Waterfalls? Quaint fishing villages? Mountains? More Waterfalls? More Mountains? Then ****** is the place to go. This itinerary was phenomenal. Our Tour Director, ***** was awesome. Our Bus Driver in the *************** was a Book of Knowledge. This was one of my top 3...
  

  EF Go Ahead Tours

  Date: 09/09/2024

  Thank you so much for your enthusiastic review! We're thrilled to hear that you had such an incredible experience in ****** and that it ranks as one of your top three trips! It sounds like the stunning landscapes and waterfalls left a lasting impression.

  
  We're also glad to know that *****, along with your knowledgeable bus driver, made the journey even more memorable. Well be sure to pass along your kind words to them.
  

• Review fromGeriann V

  Date: 09/02/2024

  2 stars
  I paid off my Oct 2024 ******* tour in Jan 2024. My flight pkg was $1300. I was suppose to get flight info between Aug 2 to 12. When I didn't I started contacting EF. 1st by phone, they weren't taking calls because of 'update to internal system'. Only urgent or if your trip was less than 60days they would take your call. I did 'chat' and email. Finally got an email response days later. My flight pkg was upcharged $400 (now $1700). My airline app showed my ticket at $789.70. I asked for an itemized invoice asking what the extra $900 was being used for. This was their email responce "We are unable to provide an itemized list of our itineraries, as the cost that we get from the airlines within our flight packages is within our agreements with them. Usually, what our travelers see online is different from what the airlines offer us, and as flight itineraries are airports are changed closer to tour, the cost of the change and the difference of flight packages is provided to us from the airlines themselves within our agreements with them." I realize the 'flight pkg' pays for more services than just your ticket but you'd think the original charge with an extra $500 would cover that, what is $900 covering? One reason for upcharge was because it was close to my travel date. One lady in my group received her flight pkg Jan 29, 2024. My tour invoice was paid in full Jan 2, 2024. They had plenty of time to arrange my flight pkg earlier to get a better deal. Why am I being penalized because they waited past the deadline? Their flight team dropped the ball. What's being hidden that they can't offer an itemized invoice? I recommend if you use EF Go Ahead Tours don't use their flight pkg.
  

  EF Go Ahead Tours

  Date: 09/03/2024

  Thank you for sharing your feedback regarding your Iceland tour and flight package. Were sorry to hear about the challenges you faced with your flight reservation and the increase in cost.

  We understand that the difference between our flight package price and online ticket prices may be frustrating. While airline pricing can fluctuate month to month, even hour to hour, our pricing stays consistent due to these contracts. We want to assure you that the price provided to you reflects the rates and terms negotiated with our airline partners. Its typical for flight prices to be released ***** days prior to departure, and it is rare for them to be available sooner than that. We also understand that prices can vary, and we encourage travelers to research options to find the best fit for their needs.

  Regarding the price increase, we offered you the option for your augmented gateway and a direct flight, with the $1300 being the price we could honor if you chose to stay with your original gateway.

  We regret that there were delays in providing your flight information and any inconvenience this may have caused. If you have any further questions or need additional support with your flight reservation, please feel free to contact our Traveler Support team. They would be happy to assist you and provide further clarification.

  Thank you again for your feedback, and we hope that you will have a wonderful experience on your upcoming tour.