Reviews

Review Details

• Review fromcolleen h

  Date: 08/30/2024

  2 stars
  PLEASE DON'T WASTE YOUR MONEY WITH THIS COMPANY. This was my third European tour and first time with Go Ahead. Overall, the tour guides complete lack of expertise, and the varying quality of accommodations and meals did not meet the standards we were led to expect given the description and price we paid. I booked this tour based on the reviews but did not enjoy the overall experience compared to other tours I've taken. **************** only offered a $200 future limited credit for the bad experience. I will NEVER risk my money again with a company that does not deliver.
  

  EF Go Ahead Tours

  Date: 09/03/2024

  Thank you for taking the time to share your feedback. Were truly sorry to hear that your experience with Go Ahead did not meet your expectations, especially given your positive history with other European tours.

  At Go Ahead, we strive to acknowledge and address any issues within our control. Your concerns were reviewed and investigated thoroughly, and the compensation offered was specifically to address the aspects of the tour that we felt did not meet our standards. We always aim to provide the best possible experience, and we regret that certain elements of your tour fell short.

  We offered a $200 future travel credit as a gesture of goodwill, but we recognize that this may not fully address your concerns. We regret that this experience has affected your view of Go Ahead.

  Your feedback is invaluable to us, and we will certainly use it to continue refining our offerings. We hope that you continue to travel, whether that be with Go Ahead or not. 

• Review fromJane S

  Date: 08/30/2024

  1 star
  I travelled to ******* with Go Ahead in June. I was routed through ***** to ****** together with one other member of the Ireland group. Our Air France plane arrived at *** to find the access door to the airport locked. A half hour delay. We should have gone straight to a transfer area for the Dublin flight but there was no guidance and no one was able to direct us to the gate. An hour and a half was allowed for the transfer, apparently not even close to being enough for this airport. Connection was missed and we spent the first day of the trip at the airport. Arriving in ****** at the end of the day and my luggage was missing. This trip cost me over $6000, first price shown was around $3000 but add on $370 a night for single occupancy and it makes a huge difference. On checking I found that none of the hotels cost this much. Only 3 dinners were included in the price. I paid for only one excursion but missed it because I was unwell. Our last morning in ******* and we had to leave the hotel at 3.45am. Although I paid for travel insurance my claim was refused because ** took no responsibility for their poor planning of the transport from ****** to ******. I would never travel with company again and would recommend that anyone who does should make their own flight arrangements. I think the cost for an 11 night stay, including only 3 dinners is excessive. **** *****
  

  EF Go Ahead Tours

  Date: 09/03/2024

  Thank you for taking the time to share your feedback about your recent trip to ******* with us. Were sorry to hear about the issues you encountered during your flights and the challenges you faced along the way.

  To clarify, the additional cost for single occupancy was not per night but rather the total cost for all nights on the main tour and an additional cost for the extension. We understand that this impacts the overall cost for our travelers, and we've been working to address this by curating tours specifically for solo travelers. We appreciate you bringing this to our attention.

  Regarding your flights, we are truly sorry for the inconvenience you experienced at the airport. We understand how frustrating it must have been to miss your connection and deal with delayed luggage. A representative from our team did speak with you directly to discuss your experience and offered additional support with your insurance claim. However, since we are not the insurance company, we do not have insight into what situations will be approved for reimbursement. We regret that your claim was denied and fully acknowledge your frustration

  In light of your experience, we offer a form of compensation, but we completely understand if this situation has impacted your view of Go Ahead. We sincerely hope that, despite the difficulties with your flights, you were still able to enjoy the sites and activities included in the tour.

  Thank you again for your feedback, and we hope that your future travels bring you smoother experiences.
  

• Review fromTom P

  Date: 08/30/2024

  5 stars
  We have been on two EF Go Ahead Tours and have nothing but positive things to say. Our guides have been super top-notch! The tours, meals, insights, learnings, everything for us has just been so spot-on that we are pretty convinced we won't be traveling with any other organization but EF. Highly recommended. *** *.
  

  EF Go Ahead Tours

  Date: 09/03/2024

  Thank you so much for sharing your wonderful feedback! We're thrilled to hear that both of your Go Ahead Tours have been such positive experiences. Its fantastic to know that our guides, tours, meals, and the overall insights have made your travels so memorable.
  Your kind words mean a lot to us, and were honored to be your go-to travel organization. We cant wait to welcome you on many more adventures in the future!

• Review fromPatrick M

  Date: 08/28/2024

  5 stars
  I have booked three tours with EF Go Ahead Tours in the last three years, and I will travel with them again. The tour guides are accomplished, organized and outstanding. I still stay in touch with many of my fellow travelers from past tours. My only criticisms are two: size of the tour groups are often too large (36 in two of the tours) and the flights they book; I book my own. Even with those criticisms, I plan to use them for additional tours. EF Go Ahead Tours makes traveling easy, enjoyable and memorable.
  

  EF Go Ahead Tours

  Date: 08/29/2024

  Thank you for your continued trust in EF Go Ahead Tours and for booking three tours with us over the past three years. Were delighted to hear that youve had such positive experiences, especially with our accomplished and organized tour guides. Its wonderful that youve formed lasting connections with fellow travelersthose bonds are one of the best parts of group travel.
  We appreciate your feedback regarding the group sizes and flights. We understand that smaller groups can enhance the experience, and well continue to work on improving in this area. As for the flights, were glad youve found a solution that works best for you, and were always here to assist with any aspect of your journey. Thank you for planning to travel with us again. Were committed to making your future adventures just as easy, enjoyable, and memorable.

• Review fromCindy S

  Date: 08/28/2024

  5 stars
  Everything was wonderful...from the flight experience, the local tour guides, the EF trip leader, the excursions, the meals...It was so nice having all the details taken care of ahead of time. It was my first trip abroad and ** made it so memorable.
  

  EF Go Ahead Tours

  Date: 08/29/2024

  Thank you for your glowing review! Were thrilled to hear that your first trip abroad was such a memorable experience. Its wonderful that you enjoyed everything, from the flight experience to the local guides, excursions, and meals. Were especially glad to know that having all the details taken care of helped you fully enjoy your adventure.

• Review fromTara S

  Date: 08/28/2024

  5 stars
  I have been a tour leader for several years both on the student and adult side. I have had amazing experiences throughout my adventures. The teams are helpful and well-organized. It's important to be prepared and follow along with the emails and ******** groups to learn the tips and tricks that help support your growth and longevity as a leader. I continue to book trips every year and always have at least two on the calendar in order for my travelers to afford the journey and have something to look forward to.
  

  EF Go Ahead Tours

  Date: 08/29/2024

  Thank you so much for sharing your experience as a tour leader! It's incredibly rewarding to hear that you've had amazing adventures with us and that you find our teams helpful and well-organized. Your dedication to preparing and engaging with our resources like emails and ******** groups is inspiring and clearly contributes to your continued success as a leader.
  We're grateful for your ongoing commitment and are excited to support you in your future journeys. Its wonderful to know you always have trips on the calendaryour travelers are lucky to have you!

• Review fromSherry N

  Date: 08/28/2024

  5 stars
  Great tour, very information. All the guides were well informed and answered all our questions with ease. Loved the way they interacted with us.
  

  EF Go Ahead Tours

  Date: 08/29/2024

  Thank you for your kind words! We're delighted to hear that you had a great tour and appreciated the informative and engaging guides. It's wonderful to know they were able to answer all your questions and made your experience enjoyable with their interactions.
  We hope to welcome you on another unforgettable journey soon!

• Review fromJoan M

  Date: 08/28/2024

  5 stars
  EF Go Ahead Tours are the best way to travel! They take care of everything. All you have to do is enjoy!
  

  EF Go Ahead Tours

  Date: 08/29/2024

  Thank you for your enthusiastic review! We're thrilled to hear that you enjoyed your experience and found traveling with us to be stress-free. Our goal is to make sure all the details are taken care of so you can focus on enjoying your adventure.

• Review fromSuzanne S

  Date: 08/28/2024

  5 stars
  Organized, fun, experienced tour director. My Daughter and I had a great time and would use this company again. I have recommended to many friends.
  

  EF Go Ahead Tours

  Date: 08/29/2024

  Thank you for sharing your wonderful experience! We're delighted to hear that you and your daughter had a great time on the tour and that our tour director made it both organized and fun. Its fantastic to know that you would choose to travel with us again and that you've recommended us to your friends.

• Review fromMaradith M

  Date: 08/28/2024

  5 stars
  Very good service. The tour went smooth, they communicated well and were very responsive to any questions or concerns.
  

  EF Go Ahead Tours

  Date: 08/29/2024

  Thank you so much for your positive feedback! We're thrilled to hear that you had a smooth tour and that our team was able to communicate effectively and respond to your questions and concerns.