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Review fromCynthia K
Date: 12/16/2022
1 starEF Go to H*** took my money waited out 3 weeks for a trip to Im not going anywhere 6 days before the trip. No contact from the company after my every other day calls. ***** doing not going ahead touring anytime at no time trip. Dont do it with EF you wont get to GReview fromMelissa M
Date: 12/11/2022
1 starI used this company because they boast about customer service. I had to call the emergency number on tour and they were no help whatsoever. Then, the airline lost our luggage for five days. As soon as we got home, we all filed with the airline on July 5, 2022 to get our money for items we had to purchase. The airline had put all our claims together since EF GAT booked all to flights. Because of that, Lufthansa is saying we need power of attorney to file claims. I have asked EF GAT multiple times for help and it has been five months and they still havent helped me. I am disappointed and angry. I understand being short staffed after COVID, but this customer service is beyond reproach.
EF Go Ahead Tours
Date: 10/19/2023
Thank you for leaving a review. We understand that working with the airlines can be frustrating and with this particular situation there was not much we could do on our end to meet the demands of Lufthansa. We do book flights for customers, but we are subject to the airline policy just as much has any other third party vendor. We did our best to look into options for you and see if it was a possibility to support you with the power of attorney documents, but we unfortunately could not. Though going back and forth between the airline and us was hard, we truly did provide you with the best options that we could at the time and even were able to process a refund for you that typically didn't follow our normal guidelines. We do hope that you'll be traveling again soon, whether that be with EF Go Ahead or not.
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