Business Profile

New Car Dealers

Quirk Cars, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Quirk Cars, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/02/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was drawn to business because of internet advertisement BATTERY REPLACEMENT AND INSTALLATION ******. Wound up paying ****** and Quirk ****** NOT honoring it's advertised price. Bait and switch occurred big time.
Business Response
Date: 10/04/2024
Quirk ****** intends to honor all current advertised promotions, however the referenced promotion ended in 2021. The screenshot of the promotion Mr. ******** provided did not include the expiration date, if it had it would clearly show that the promotion expired years ago. We were very transparent with what our current promotions were with Mr. ********* and had asked if he would be able to show us where that promotion was listed but he was unable to do so. Had it been current, we would have happily honored the pricing.
Customer Answer
Date: 10/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

**** ********
Initial Complaint
Date:09/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased a jeep and it still under warranty. The engine light is on and the car shakes?Was told by jeep dealers that I have called that there is no appointment for at least 3 weeks, no one has a loaner and cannot drive the car, they told me it is dangerous to drive and I should have it towed to the dealership and not drive it. I left 2 messages for service supervisor at quirk (where I leased vehicle) to try to get some kind of assistance and was supposed to get back to me to help me resolve my issue and no return call. I also have been working with **** customer service and they call me back but when I return the call it goes to voicemail. I have no way to get to work and they dont care and to assume I can afford to have it towed and rent a car is ridiculous when it is still under jeep warranty period. They are offering me no resolution
Business Response
Date: 09/30/2024
Good day, *** *****.
Quirk Auto has 3 Jeep locations. One is in *********, the other Dorchester, and the third is in *********** May I please ask which one you are have contacted?
Thank you very much.
Customer Answer
Date: 09/30/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
It is the quirk location in **************;
Business Response
Date: 10/01/2024
This customer bought here vehicle here 05/03/2022. The customer has NOT been back here for over 2 and a half years. Ms. ***** called and spoke a few times to *** ********. He advbised here that she can drop the vehicle off any day she would like and we will try to get to it as soon as we can. We advised here NO on the rental because we don't know what's wrong with it. we have not seen it for 2 and 1/2 years. We are limited on Rentals and advised her No .

So we have tried to accommodate her but like I said before, not been here in years, demanding a rental I have not looked at the vehicle. No way I would put someone in my very exspensive rental until I know who and what I am dealing with.

Also keep in mind that she would pass at least 3 Jeep dealers to get here. I am pretty sure she called them already and they also said no on a rental.

Sorry we cant do more as far as the rental, but we always offered her to drop it off and we will try to sneak a peek whem we get a chance.
Initial Complaint
Date:09/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Quirk GMC Braintree perfmormed a vehicle diagnostic on my 2015 GMC Terrain. Was quoted at $1200.00 for fix 2 transmission coolant lines & lower control arm ball joint causing wobbling noise. Service completed in 4 days. Brought car home. Still leaking fluids and wobbling noise still active. Brought car back the following morning. *** advised they missed two leaks in the car. New quote is an additional $1300.00. Dealership is not thorough and does not provide quality work. Nor do I trust them to give me accurate information. I believe I am being taken advantage of and ***. Can you please help???? I don't know what leverage I have at this point but a qualified mechanic should have noticed these issues easily. I looked under the hood and found a leak within a minute. PLEASE HELP!!! Thank you!!
Business Response
Date: 09/24/2024
The vehicle was brought in originally for an active fluid leak, once you turn on the car the fluid starts to leak out coolant the lines are located in upfront and follows along the bottom, so fluid is actively everywhere underneath the car. the moment you turn the car on the coolant would come right out the hoses. This was explained to the customer, and He agreed saying "yes that is exactly what happens". To fix the active leak that we confirmed was the transmission cooler lines clear the area up and pressure tested the system no further leaks found. The wobble noise both the control arm was worn along with the struts which were priced out at the original visit and told to the customer. We agreed to start with the low-level repair which was the front right lower control arm. After a couple days customer called back stating still getting some type of fluid leak on the ground and brought it right back in. Where we found oil now the source of another leak besides the coolant leaking two separate issues have picture documentation of said oil leaks in a different location as well. What was leaking oil now was the oil input sensor seal was leaking and pan gasket. Both leaks are on the lower side of the engine which you cannot see from the top when you open the hood.

Attached is the picture of the oil leaks
Customer Answer
Date: 10/01/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********,
They explained what happened yet they certainly fabricated their story to look in their favor. They have never taken responsibility for not doing their job correctly and causing me to pay double on labor. If I was quoted correctly the first time then no issues. I do not trust this dealership at all and believe they are taking advantage of a situation where they hold all playing cards.  Any qualified mechanic could have identified the issue/s the first time around. Especially if a ******* clears the vehicle before returning to customer. I noticed the leak within an hour or leaving the dealership which is unacceptable and returned the following morning. I question their qualified technicians and by no means should be charged a full labor rate for an issue they were made aware of and lacked the knowledge of how to identify. Thank you
Business Response
Date: 10/01/2024
We hold all parts for 10 days before discarding them. So, if at any time customer or anyone else wanted to see said parts that were faulty that can be seen operate in for transparency. We also do not do any work without authorization all work performed was approved by said customer before doing any work to the car. He was called upon after inspection process was complete with findings were he held the ability to say no or yes to said work and they go get a second opinion. At no point was the customer threatened to do the work here or not Already provided pictures for oil leak when the first concern was coolant leak.
First visit coolant leaking
second visit different area oil leaking
both repairs made known to customer and before performing customer authorized work
Customer Answer
Date: 10/01/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********
I brought my car to this god awful dealership for resolution of a leak first and foremost and then depending on price, to resolve a wobble noise. They told me to fix the leak it would be $500. Decided to move forward and do extra work because the cost wasnt too much. It was not $500 to fix the leak. It ended up being $1800 because of their incompetence, lack of qualified employees, and unable to properly diagnose common vehicle issues. They advised me the leak was fixed. It was not. Within minutes I was able to see they did not hold up their end of the bargain, leading to me have to pay for extra labor and waste more of my time. I was left with no option other than to have to pay another $1300Bottom lineThis dealership takes advantage of people and they are certainty not qualified mechanics. Thanks for NOTHING quirk. Plan to let all know my awful experience with your company. #QUIRKDONTKNOWHOWTOWORK
Initial Complaint
Date:08/22/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 8, 2024, I made a purchase of some parts for my truck from this company called Mopar OEM Parts Outlet, they sent some things but there are three parts that did not arrive And I have been trying to contact them for more than 10 days by phone and email, with no response. I just want them to send me the parts that they did not send urgently.
Business Response
Date: 08/22/2024
Customer has been in contact with one our representatives ,was sent tracking for the remaining item (bushings). USPS 9400109105459083719812 .the one item we cannot get has been refunded. order is complete
Initial Complaint
Date:08/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was trying to buy an auto part from quirk parts *********************************************************** When I was scammed of a sum of money maybe a thousand when the part was only ****** sounded like Indian made me believe charges didn't go through to give them code for four times very disappointing and distressed now I don't know how much they charged or if I got part they gave no tracking number
Business Response
Date: 08/12/2024
Hello,
I do not see an order placed under this name for either amount. If you could email me your receipt to ******************************** I will be glad to assist and try to clarify what happened. Seems you may have been fished. I would call in a dispute with your credit card provider right away.
Thank you
Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 2023 - July 2024 After a car accident, I brought my car to Quirk *************** for repairs. I was hit in the right rear tire. They replaced part 55307-J9UA0, my shock. I have been having issues with that part, clunking when going over bumps, etc. I brought the car back to the shop where they claimed that the issues with my car were new and not related to any of the parts that they replaced or their workmanship. I then informed them that they had replaced that part. They refused to warranty their work or do the service (at free/reduced prices) despite the record showing that they had done that work on my car. Additionally, they engage in deceptive business practices, including overcharging for parts and labor. I had to go to them numerous times to get over $1000 back that I was overcharged after my accident claim. They also claimed to have done an engine service, when I brought my car to a trusted independent shop they let me know that an oil change had not been recently done. For a resolution, I'm just looking to get the parts repaired correctly.
Business Response
Date: 08/01/2024
Service director ***************** will review this case and reach out to the customer with a solution before end of day 8/1
Initial Complaint
Date:07/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed the order on July 16 and it said it was supposed to be delivered by July the 18th
Business Response
Date: 07/23/2024
Good day. May I please request more information? If you could provide location (i.e. Quirk Chevrolet, Wholesale Parts, Find Rare Parts.com) and, if possible, order number.

Thank you.
Initial Complaint
Date:07/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 6th I purchased a vehicle window. I was sent the wrong part even after verifying the vin. **************** doesn't respond for a over week and they refuse to refund me. I want a refund for the incorrect item
Customer Answer
Date: 07/28/2024
I have not heard from the business in response to my complaint.
Business Response
Date: 08/05/2024
Good Morning, the following message was sent to the customer on July 17th,
We would recommend sending it back for a full refund as we can not check the fitment, please follow the steps below.
Return instructions are as follows. If sending ***** Quirkparts Returns P.O Box ****** Braintree MA ***** **** Quirkparts Returns *************************************. Please keep record of your return tracking number. If you see that it has been delivered, but a refund has not yet been issued, please send us a message with the return tracking number as sometimes there is a delay between delivery and our returns department notifying us that it has been received in.
Thank you .

Awaining return. Will fully refund upon arrival.

Customer Answer
Date: 08/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[Please provide me with a shipping label as I should not be held responsible for any shipping fees that were a direct result of your company's lack of verifying the *** before shipping the window as it should, and I will happily ship back immediately.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******

Business Response
Date: 08/12/2024
Hello,
Return label sent to the email attached to your order ,will refund once received and inspected
Initial Complaint
Date:07/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wont be returning as a customer .Had my gv70 in for servicing on 7/08/24 for an oil change and differential fix (3rd repair, 1 replacement) . Im convinced they drove my vehicle for a total of 2 minutes because as soon as I drove away, I heard my differential whine from 35mph to 60 mph and coasting from below 60.the dealership had told me that the technician did not find anything!! They threw away my $50 WASHABLE k&n aftermarket air filter , wont replace it or buy me a new one, so now Im out $50 and didn't find an issue with my differential. I do not recommend this dealership because the employees seem to be incompetent for service and the sales men are only interested in a sale and are super pushy. The service staff do not seem knowledgeable and I noticed a salesman talking to the manager with his eyes wide open after speaking to a customer who had left who was on the fence about a vehicle, only to overhear him bad mouthing the customer , sharing some pretty rude thoughts he had, and mentioning how i really hope this idiot just buys this vehicle . This is how customers are valued here? Wow. ******* ********** here i come I have left a complaint with ******* *** and am waiting for a call back. This dealership needs to be investigated by ******* for improper customer service and flat out bad customer relations! ******* should drop this dealership !
Customer Answer
Date: 07/23/2024
I have not heard from the business in response to my complaint. This is very unprofessional on their part
Business Response
Date: 07/24/2024
Hello, my name is ************************* and I'm the service manager at ******* of *********. Frankly, I've never seen this much slander in a complaint. While **************** is correct, we did not find any issue with his differential, it was not due to lack of driving. The customer had already gotten a new differential, and there was no noise like what our technical service bulletins outline. Unfortunately we cannot move forward with a repair. The air filter, we were not informed of any washable air filter in the vehicle, which is the customers responsibility. Our tech simply did his job and replaced the air filter per the service. We are saddened that he will no longer be our customer, but after reading this, we do not want him to be ours as well. Beyond these facts, the rest of his words were slander and hear say. We run a very respectable business as seen by our ratings and CSI.
Customer Answer
Date: 07/24/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closedas Answered.
I have gone to this location multiple times for a differential fix. It got to the point that I had to get involved with ******* *** and escalated the issue to them to take care of my vehicle. I have heard the infamous differential whine before and after I have been to your service center. I am convinced that the mechanic had driven my vehicle for a total of 2 minutes because the whine is clearly still here and I can gladly come and take a drive with the service manager to prove to him that I am right. Its absolutely a tragedy to see a car dealership reject the customers requests and be difficult to work with. Ive kindly had much patience and explained every time what was wrong with my vehicle, but Im sorry if your staff is a little incompetent. Please continue saying that me claiming you are incompetent is slander, because I can keep proving my case of your staffs incompetence.
******* Braintree should honestly be ashamed of the service they have provided. Ive given your dealership multiple reasonable times to fix my vehicle but unfortunately I had to escalate this case to ******* *** because this dealership was very unwilling to work with me.
as far as the differential claim, I still hear the noise. Its there. Why would I make a giant fuss about this case if it wasnt there? I just want my car fixed and its your responsibility as a registered dealer to fix m vehicle. Do your job.

as far as my air filter, this manager is correct. They followed protocol and did what ******* recommends but it would have been a common courtesy to notice there is a washable air filter, given me a call and asked if I wanted this replaced. ******* followed instruction, but it just goes to show their incompetence of not treating the customer correctly and not caring for a customers vehicle. I have now lost $140 out of pocket. ($70 ea air filter , I ordered a new one) . Shame on this dealership for not holding a decent standard.
I also am letting ******* *** know about every issue this dealership has caused and how they are now refusing to repair my vehicle because I made a BBB claim. I would label this as retaliation. The employees there only seem to care about selling vehicles and getting the customer out the door. As for hear say , I heard your sales men bad mouthing customers. Im sorry but you were not in the building so how would you know if they werent? Please stop trying to assume answers to these issues, look at the reality of the problem and do your job youre paid to do and fix this please.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****
Initial Complaint
Date:06/13/2024
Type:Sales and Advertising Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 1, 2024 I brought my car to the Quirk Kia ********************** at ************************************************************** ************** for a KIA ****** of my 2022 KIA **6. During the inspection the mechanic found a problem with the ** battery high voltage and this require possible repair. This ********************** do not have the technician in house that is capable to troubleshoot and fix my car. Today is June 13, 2024 and my car still at the ********************** and the only thing I get from the service department is for me to be patience. They have not arrange for a loaner or rental. I got a number from from the service department to contact KIA ******** service for a rental and they told me that the ********************** is responsible. I don't have a car for 45 days and not end in sight.

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Quirk Cars, Inc. is NOT a BBB Accredited Business.