Complaints

This profile includes complaints for Quirk Cars, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Quirk Cars, Inc.

  280 Quincy Avenue Braintree, MA 02184

• 

  Quirk Cars, Inc.

  442 Quincy Ave Braintree, MA 02184-1344

• 

  Quirk Cars, Inc.

  600 Southern Artery Quincy, MA 02169-4612

• 

  Quirk Cars, Inc.

  PO Box 850972 Braintree, MA 02185-0972

• 

  Quirk Cars, Inc.

  45 Field St Quincy, MA 02169-4605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against:********** / RAM Trucks Nature of Complaint:Deceptive Practices / Product Misrepresentation / Defective Vehicle Complaint Details:I purchased a brand-new 2021 RAM 2500 expecting to receive the exact vehicle configuration as advertised. After the manufacturers warranty expired, the truck began experiencing transmission issues. When I brought the vehicle to a certified repair shop, they discovered that the transmission installed in my RAM 2500 was actually one made for a RAM 1500 a completely different and incompatible model. This is not only unacceptable but also dangerous and constitutes misrepresentation and negligence.When I contacted RAM (***), I was told I would need to pay $1,000 just for a diagnostic before they would even consider looking into the matter. This is not fair, considering the issue stems from the manufacturer or dealer providing a vehicle with incorrect parts.This situation has caused me financial stress, loss of confidence in the vehicles safety, and a huge amount of inconvenience. I am requesting:1.A free diagnostic inspection;2.Immediate replacement of the incorrect transmission with the correct factory-standard RAM 2500 transmission;3.A full inspection to ensure no other mismatched components are in the vehicle;4.Compensation for the stress, cost, and time this situation has caused.If I do not receive a resolution, I intend to pursue the matter legally under Massachusetts Consumer Protection Law (Chapter 93A).Desired Outcome:Repair and/or replacement of the incorrect transmission at no cost to me, full vehicle inspection, and appropriate compensation for the inconvenience and risks caused.

  Business Response

  Date: 04/21/2025

  *********** We have received this complaint.  May I please request the name of the dealership you purchased the vehicle in the complaint?  Thank you.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quirk ****** Pulled a classic bait and switch move! They had me sign a ****** mile a year lease which i agreed to and then sent the lease company a ****** mile a year contract. They told me all the people i dealt with on that contract no longer work for ****** and theres nothing i can do. Said i need to abide by the ****** mile a year contract even though i do not have any of that paper work! Only signed paperwork I was given is the ****** mile a year contract! Told me the sales guy possibly did not click the correct button when it was sent off to the lease company. What?? So thats somhow my fault??? Terrible business Quirk ****** and i do not recommend anyone do business with them!Also billed me for excise tax for all of 2025 even though the car was returned January 7th 2025. So now need to get that amended as well.

  Business Response

  Date: 04/22/2025

  We have spoken to ******* ******** and have come to an agreement both parties are satisfied

  Customer Answer

  Date: 06/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Not sure what to do from here i waiting for quirk ****** to resolve my matter as they said they would do so by sending in a check to the lease company that they owed because of their mistake. They have yet to do so

   

   

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was taken into Quirk in Nov. The complaint was a shudder and the car was losing power to the ** unit. It was a transmission issue which was covered under warranty. The car was at the dealership for the month of November. In December, the car wasnt running correctly. I had reached out to bring the car back in but wasnt able to make an appt. In February my car broke down. I had the vehicle towed to Quirk. The following day I was told that the battery was dead and there were no other issues. I picked up the car that evening. I left the dealership and less than 10 miles into my drive, the check engine light came back on. I called Quirk and was told to bring it back the next day. I called the next morning and spoke to ******. He informed me that there wasnt anything wrong with the car the day before and that if I would have liked for them to keep the car for several days until something was wrong with it I could have done that. I returned the car to the dealership. The repairs needed were no longer covered under warranty as the car had surpassed the warranty mileage. I again requested a full assessment. I was again told that there were no issues with the transmission. When the car was returned to me, I took it to Martys GMC and asked that they do a full assessment of the vehicle. Martys showed that there was a broken sway bar and the transmission was leaking fluid. Martys would not repair the transmission since they hadnt done the original work. The car has been at Quirk since early March. I have made 3 phone calls and sent 2 emails to Quirk since 3/19 for resolution. There has been no reply. I am seeking reimbursement of the repair fees, tow fees, and fees paid to Martys. Had complaints been taken seriously in November, the issues would have been repaired, my car would not have broken down. I would not have been required to get a 2nd opinion, on a clear and apparent transmission issue which Quirk ignored despite multiple attempts to have it addressed.

  Business Response

  Date: 04/08/2025

  Dear ****** ******,
  Thank you for bringing your concerns to our attention. We regret the inconvenience you've experienced and appreciate the opportunity to address the situation and provide clarity regarding the service history on your vehicle.
  Your vehicle was initially brought to Quirk in November for concerns involving a shudder and a loss of power to the ** unit. A transmission-related issue was diagnosed and repaired under warranty, and the vehicle was returned after confirming successful completion and performance.
  When your vehicle was towed to us in February, our diagnosis at that time identified a dead battery. No additional concerns were immediately present, and we regret that the check engine light reappeared shortly after. Once the vehicle returned, we re-inspected it, though at that point the vehicle had surpassed the factory warranty mileage.
  To clarify the most recent findings:
  -A minor transmission fluid leak was identified; however, it was located in an area not connected to the components previously serviced under warranty.
  -The sway bar links were missed in our earlier inspection, and we acknowledge that oversight. We also note that Martys GMC identified the same sway bar link issue, but it was not repaired by either facility at the customer's request.
  Our technicians have provided multiple documented recommendations for repairs and maintenance during prior visitsincluding the sway bar link and brake pads, which were measured at 2mmbut these services were declined each time by the customer.
  -The sway bar link remains unrepaired, based on both our records and the follow-up information from Martys GMC.
  That said, we also recognize that your experience, combined with repeated visits and continued concern about transmission performance, has led to a lack of confidence in the vehicle. In light of this, and although the leak is unrelated to our previous repair, we believe the right thing to do is to replace the entire transmission with a brand-new unit.
  This replacement will be completed at no cost to you, as a goodwill gesture in recognition of the inconvenience you've experienced and, in an effort, to fully restore your trust in our service.
  Additionally, we are committed to:
  Completing this transmission replacement promptly and keeping you informed every step of the way.
  Continuing to investigate your previous concerns and reviewing any related costs (such as towing or outside diagnostics) once the repair is complete.
  Providing a follow-up from our management team by 4/30/25 to ensure we address any remaining questions or needs.
  If you would like to share copies of receipts or invoices from Martys GMC or any towing services, please email them to [insert email address] for our records and review.
  We appreciate your patience and the opportunity to make this situation right.

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I continue to feel that the work completed in February should have been noticed and repaired when the car was in for work in November, as those repairs would have then been covered under the cars warranty. As such, the cost of those repairs should be refunded. The transmission leak would have been identified if the car was fully assessed as asked when it was at the shop in February.

  Martys did not complete the sway bar repair as the vehicle was already being returned to Quirk for transmission work. Your technicians have made recommendations on brake replacement which have been responded to multiple times. As shared previously, the brake work can be completed at a local repair shop for $250 less than Quirk is charging. The sway bar link was supposed to be followed back up on once an update on the transmission was provided, which wasnt done until today after the BBB complaint was made. 

  Replacing the transmission is not a goodwill gesture, given that the transmission is still covered under warranty. During a conversation with the service technician Friday, March 28th, the transmission issue was still not identified and I was told that the most likely repair would be an entirely new transmission which would be covered under warranty. That was the last update received on the vehicle before this email today. 

  Please provide an email address to which the tow receipts and receipts from Martys can be provided.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 04/14/2025

  Thank you for taking the time to share your concerns. I understand your frustration and appreciate the opportunity to provide clarification and address each point.
  First, I want to acknowledge the concern regarding the timing of the transmission issue. While its difficult to confirm whether the leak was present during your November visit, I understand your position and why you feel it should have been detected at that time. Please know that we aim to perform thorough assessments at every appointment, and we regret any oversight that may have occurred.
  To clarify, there was no cost to you for the transmission replacement, as it was fully covered under your vehicles warranty. The payments made during your visits were for regular maintenance items, not related to the transmission repair.
  Regarding the sway bar link, you're absolutely right that a follow-up should have occurred once the transmission update was available. We apologize for that lapse and understand your disappointment in the delay.
  We also recognize your decision to pursue brake service elsewhere and respect that choice. Thank you for keeping us informed throughout the process.
  Lastly, please feel free to email the tow you had acquired to your advisor, and we will review them promptly. Were committed to addressing your concerns and providing a fair and timely resolution.
  Thank you again for your continued patience and for bringing these issues to our attention. We truly value your business and will do our best to restore your confidence in our service.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  To clarify, the payments made to the business for the camshaft repair and the engine cooling housing were paid because they were missed during both the ************************* when the car was there for over a month and missed a second time during the follow up service visit in February. They were repaired during the third service visit, also in February. They were not "routine service" needs. 

  During the 3rd service visit in February, the leaking transmission and broken sway bar were missed or ignored even when I pointedly asked several times for the transmission to be assessed. The leaking transmission, which had been repaired during the November/December visit, was ignored until it was assessed at ******* and brought to your attention.

  Continuing to misconstrue the timeline of events will not result in resolution of the concern. There were several attempts to reach out and share these concerns prior to the BBB complain being filed. There were two emails and three phone calls made in a two week period, all of which were ignored by management. If there is continued confusion on the timeline of repairs and events, it would likely be beneficial for the phone calls or emails to be returned. 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  In several of the responses from Quirk they had stated they would have a member of management reach out to me by 4/30 and would look at refunding fees for towing and the alternative dealers service fees to assess the problem with the transmission. They had stated this would happen following the transmission repair. The repair was completed and the car picked up from the dealership on 4/22. I have not received a phone call from Quirk as promised. Despite sending receipts in to Quirk for reimbursement, I have not received a response about their decision on reimbursement. 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a glove box latch from this company. When I tried to install the latch it broke into 3 pieces. It was obviously defective. When I contacted the company for an exchange or refund they indicated that because the part broke while I was installing it there was nothing they could do. After reading several reviews of this company I see that their customer service is terrible. In their add they indicate there is a "satisfaction guarantee" When I asked about that they will not address it and say there is nothing they will do for me. It seems they are not concerned about replacing a defective part. Their return policy states that the item must be returned in its original condition. But in this case the part was defective and broke as I was installing the latch...so they said I voided the warranty even though the part was defective.

  Business Response

  Date: 03/28/2025

  All items are checked prior to shipping. We do not refund for items broken on installation

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This part was defective and in a sealed bag when received.  While installing the part which only required 2 screws, it broke in my hand.  No unnecessary pressure was applied to the latch handle and the installation would have been very simple.  The latch assembly and in particular the handle broke very easily.   There is a photo attached above.    Your website states clearly "satisfaction guaranteed".   I am requesting a replacement or refund.

   

  ***** ********

   

   

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Quirk Chevrolet at **************************************, for misleading sales practices, lack of transparency, and financial discrepancies in my vehicle purchase.On January 8, 2025, I bought a 2025 Chevrolet Trax from this dealership. Upon reviewing the contract, I found several discrepancies, including an unexplained price increase, failure to apply my deposit, and misleading information during the sales process. Despite my emails requesting clarification, the dealership has ignored my concerns.Issues Identified 1- Unexplained Price Increase Advertised price: $23,995 Contract base price: $25,695 (no explanation provided)Additional fees: VSI fee ($50), dealer fees ($499), other charges Total cost: $28,051.13 (no breakdown provided before signing)Failure to Apply $3,000 Deposit I paid $3,000 upfront, expecting it to be ************** contract does not reflect this payment, suggesting *************** response from the dealership after my email.2- Lack of Transparency I was not allowed to review the full contract before signing.Dealership provided vague or misleading responses to my pricing inquiries.I only received the final contract a month later, delaying my ability to address these issues.Resolution Sought I request that Quirk Chevrolet:Apply my $3,000 deposit correctly and adjust the balance.Provide a full breakdown of charges explaining the price discrepancy.Refund any overcharges caused by these issues.If they fail to respond, I will escalate this complaint to the **************************************, the ************************ (***), and consider legal action.I appreciate the BBBs assistance in resolving this matter. Please contact me at ************************* or ************** for further details.regards,****** ********

  Business Response

  Date: 02/18/2025

  Mr. ******** visited Quirk Chevrolet multiple times before purchasing his 2025 Chevrolet Trax on January 8, 2025. We regret that he feels there were discrepancies in the pricing and contract details, and we are happy to provide clarification.
  
  Our records indicate that Mr. ******** made a $3,000 deposit, which was correctly applied to his balance. If there is any misunderstanding regarding this, we are happy to review the contract with him and provide supporting documentation.
  
  Mr. ******** states that he did not receive the full contract before signing. However, our process ensures that all customers have the opportunity to review all paperwork prior to completing a purchase. Additionally, a finalized contract is always provided at the time of sale. Given Mr. ********* background as a highly educated individual, he was given adequate time to review the documents.
  
  In fact, according to his survey feedback, he mentioned waiting six days for vehicle delivery and expressed frustration with the sales experience, including communication delays and the sales representatives knowledge. However, his survey did not reference any contract concerns. He also noted that the car itself did not meet his expectations.
  
  We appreciate his feedback and have already reached out to address any outstanding concerns. Please let us know if any additional information is needed.
  
  Thank you,
  ***** *****
  General Manager
  Quirk Chevrolet, Buick & GMC
  *******************************************************
  D: ************

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ******************************************************* you for your response and for addressing some of my concerns. However, I would like to clarify that I did not have an opportunity to fully review the contract before signing. Despite multiple requests for it, I had to contact the salesperson directly through text to receive the contract, which I did not receive until February 12. I have attached a screenshot of our conversation for reference.
  
  One of my main concerns is regarding my $3,000 deposit. I specifically requested that this deposit be applied toward my payments. If I had known the true cost of the vehicle would total nearly $29,000, I would never have proceeded with the purchase. It feels as though I am now being asked to pay almost $5,000 more than I initially anticipated, which is not only frustrating but also disappointing.
  
  I urge you to consider how you would feel in this situation. As a customer, I believe this experience should have been handled with more transparency and clarity. Please let me know how we can move forward to resolve this issue.
  
  Thank you for your attention to this matter.
  
  Sincerely, 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed to the facility. After a couple days, they reached out, by text, letting my know spark plugs and a drive belt needed to be replaced and that they would provide me with a quote. When I asked what was wrong with my car as they did not share any diagnostic result only those parts were needed. They then shared it needed and was approved for an engine rebuild. Two days later, through text again, I was told my car is just about done and that I had an invoice to take care of. They share the spark plugs would be 570 and a coolant pump for 475. I called asking about the cost and pump as I had not heard back from them. They said the pump needed to get replaced that it was part of the rebuild. I have since found out it was just a maintainable thing. I did not approve the pump change and wanted my old back in. I was told they disposed of it. I also shared that I never gave permission for the spark plugs or the belt eother as I never received the quote or anything. I was told I was lucky to have a warranty covered engine rebuild that ***** isn't that much.

  Business Response

  Date: 02/04/2025

  ******* - Thank you for reaching out.  Which Quirk dealership are you referring to?

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to get my truck serviced and the said they didnt service vehicles with over ******* miles. I do t believe they are allowed to do that

  Business Response

  Date: 01/10/2025

  Good morning.  May I please inquire which Quirk dealership you visited?  Thank you.

  Customer Answer

  Date: 01/10/2025

  Quirk Chrysler Dodge Jeep RAM Of Dorchester ***************************** 
  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kejaun

   

   

  Business Response

  Date: 01/13/2025

  Hi Kejaun,
  
  We appreciate your feedback and would like to clarify our decision regarding this matter. Our dealership does not service vehicles with over ******* miles and lack of history with our store due to their high mileage and the likelihood that other mechanics have previously worked on them. This helps us avoid potential issues with unknown repair history and workmanship from prior services.
  
  By maintaining this policy, we ensure that both our customers and service team have the best possible experience without unnecessary complications.
  
  Thank you for your understanding

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kejaun

   

   

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a right lower door hinge for a 2006 corvette, I recieved a left lower door hinge. I requested a return and was required to ship the part back but as the error was not my fault I requested a prepaid label. The reply was the part I ordered was for the left side per a drawing. I ordered from their website the right side so their website is incorrect see pics I attached. I pointed this out but they still refuse to pay shipping to return the product. I'm requesting a prepaid label and full refund.

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to refund me for an order the merchant canceled themselves. The process took numerous emails and almost two months before I finally settled it with my bank after a second attempt. Merchant never refunded me, claimed ****** wouldnt process my refund, offered no other options besides calling my bank and disputing charge.

  Business Response

  Date: 11/06/2024

  Hi,

   I contacted ****** and for some reason our refund will not go through to your account. They cannot tell us who. The best thing to do is a credit card dispute. We will accept it right away and you will get your money. Very sorry for the inconvenience

• Initial Complaint

  Date:10/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on Oct 15, seller provided tracking on Oct 17, as of today item still not received by ****. Worry about the item may be lost. Tried contact seller but not getting a response

  Business Response

  Date: 10/22/2024

  Hello,

   I do not see where you contacted us through the website? **** was a bit delayed in picking up the trailer. Your item is with **** since 10/19 and awaiting next scan. Should see movement today. I will reach out to you via the website so we can stay in contact. Sorry for any inconvenience

  Customer Answer

  Date: 10/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ****