Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DraftKings, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DraftKings, Inc.

  222 Berkeley St Boston, MA 02116-3748

• 

  DraftKings, Inc.

  PO Box 399 Hoboken, NJ 07030-0399

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a few bets on the ***** VS ******** STATE game and won a total of $1695. After two weeks I was not paid and the bets remain open. I contacted draftkings trying to collect my money and they closed my account. They do not respond to my questions as to when I will get paid for the bets I won. They state they think I have a gambling problem; even after I explained to them several times I only spent $80 dollars out of pocket since December. I only bet money I won from Super Bowl bet. I recently had two surgeries and other medical procedures so I need the money I won to help pay doctors and other bills. I just want the money that is owed to me. draftkings accepted the bets, they approved the bets: their only responsibility is to pay the bets I won.

  Business Response

  Date: 05/26/2023

  This matter has been resolved via our customer service team at this time.

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was playing on the ** online casino app for ** and I continuously experienced technical issues while playing and would be kicked off the game after I would starting winning decent money. The error messages would state that my location was detected but the phone should the *** was working via Bluetooth as required for the app to allow game play. Then I would get a random error code that said player session invalid while I was in the middle of a bonus round game and when I logged back into the game it would state a incomplete game was detected and allow me to finish the game. After a few hours I was kicked off completely during a game and my account was restricted and I received an error message stated there were restrictions placed on my account due to suspicious activity and the possibility of being hacked but I had not attempted to withdraw any funds and I was playing the same game for hours and there was no change in location so there was no reason for an alarm to be raised for my account to be suspended. Once I contacted customer service which is only possible via email they required I provide a photo Id next to my face and bank statements. I provided the redacted bank statements to protect my transactions details and full bank account number but they are requiring these details which are not required or necessary for any other casino or gambling site. Providing this information puts my bank account at risk of being cleaned out and identity theft since they have the full details plus my ID. I want my money back that I deposited since I was unable to actually complete my play or complete the verification process to withdraw any winnings if I choose to do so in the future because it presents a significant financial risk by requiring me to provide unnecessary detailed information that can have long term negative impacts on my livelihood. My money is being held hostage since my account is restricted, they have no live person support & email communication only.

  Business Response

  Date: 05/26/2023

  We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to investigate 

• Initial Complaint

  Date:04/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is being restricted by draft kings, even after numerous emails and chats. I have never used my account outside *********. Not only restricting account, but also holding my money and fantasy points and will not refund. Please help!!

  Customer Answer

  Date: 04/27/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 01/06/2025

  This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 
  
  

• Initial Complaint

  Date:04/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise a bet in the *** that a fight will go past .5 rounds. Thats 2min and 30 seconds. But when your bet wins they now say it means the fight has to go the full round. It does not say that anywhere on their website. Thats false advertising. As you can see they offer over a half and under a half round bet. Not full rounds

  Customer Answer

  Date: 04/26/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 05/26/2023

  This matter was previously resolved via our customer service team. If anything else is needed we will be happy to help.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Draftkings for about 1.5 years. Suddenly of course after having some winning streaks, my account is mysteriously restricted and accusing me of having more than one account. They asked for ID which I provided, but want statements for cards that I havent even transacted with due to them not being allowed to be used for gambling purposes. I am unable to pull more than $2,000 at the moment, and will be filing a complaint with the gaming commission.

  Business Response

  Date: 04/21/2023

  We appreciate this player reaching out to us. We have created a withdrawal for *********** account balance at this time. If anything else is needed we will be happy to help. 

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday April 4th, 2023, I noticed 2 separate withdrawals from my checking account each for exactly $250 from DraftKings. I have recently been the victim of identity theft and not recognizing these charges I contacted my bank to dispute the charges, they informed me that they were directly withdrawn to my DraftKings account that I actually do have and that I would have to contact them to figure out what had happened. I contacted them and had the attached conversation with their support staff. It has been 9 days since our conversation and I have not heard back from them yet. It seems I am locked out of my account and the email address has been changed. I have attempted to follow up twice to see if there were any additional steps or info that i could provide to expedite the process but have not received anything other than an automated reply. I now cannot seem to get into contact with anyone at DraftKings. I would like to A) have my money refunded B) an explanation as to how my account was compromised C) Have my account closed and information removed from their site

  Business Response

  Date: 04/17/2023

  We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to investigate. 

  Customer Answer

  Date: 04/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  Attached is a transcript of the chat I had with Draftkings support staff from over 2 weeks ago that I have yet to receive response or status update about. I have also provided a face pic while holding up my *** drivers license. The information you are requesting was originally sent in that chat. I will provide it again here for posterity. Username: anyeurysm - Email: ****************** 
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a bet by mistake and wanted the bet to be voided/refunded, I was told that in accordance to their policy that they would be able to do this, because I was told by one of their reps that they offer a one-time bet void/refund in sportsbook history. They told me that they could not do this after my bet settled.

  Business Response

  Date: 04/17/2023

  This matter has been resolved via our customer service team. If anything else is needed we will be happy to help. 

  Customer Answer

  Date: 04/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tried many, many times to access the acount after $25 DEPOSIT after being locked out for trying to reach customer service and futile attempts for any help with a live person, i decided to end this scam business.. just want to end this and get refund. i have a 15 dollar bet pending for saturday, this is thursday can t even cancel the bet for a withdrawal./ this is totally frustrating as you are helpless once they get your money.

  Business Response

  Date: 04/21/2023

  This matter has been resolved via our customer service team. If anything else is needed we will be happy to help. 

  Customer Answer

  Date: 04/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today DraftKings had blatantly wrong information during the ******* game saying it was the end of the 1st inning when it wasn't and the guardians had bases loaded which caused me to lose a bet. so I deposited another $650. I sent them an email about the blatantly wrong information and they went and locked my account. they won't respond to any emails I've sent them about it and they dont have any other way of contacting them. my username is kcost1995, I really don't care about being able to bet through them but I dont think its ok for them to hold my funds hostage. I also have 2 bets for $360 that are still live. I just want my money back, I earned it and they shouldn't be able to just steal from people.

  Business Response

  Date: 04/17/2023

  We consider this matter resolved at this time and we have closed *********** account. 

• Initial Complaint

  Date:04/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pay the money for the bet that was legitimately won. Proof has been provided to the company that the bet was won. Not only took my money from the bet, but didnt pay me the earnings I fairly won . Included pictures show that the pitcher got the 4 strikeouts chosen that they say didnt happen. Also, hotter got a hit that they stayed did not happen!!

  Business Response

  Date: 04/14/2023

  This matter has been resolved at this time. If anything else is needed we will be happy to help.

  Customer Answer

  Date: 04/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I received an email saying the complaint was closed due to the business contacting me. Draft kings has NOT contacted me in any way. Thank you!! 
  
  **********************;
  

  
  

  Business Response

  Date: 05/26/2023

  This matter was previously resolved via our customer service team. If anything else is needed we will be happy to help.