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Business Profile

Online Gaming

DraftKings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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DraftKings, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2,038 total complaints in the last 3 years.
    • 649 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited 300 dollars into account on ********************** and realized I needed it for a bill. I tried to withdraw the money and account was closed. They are not giving me the money back and saying they will not give it back because they closed my account. The money were not winnings from the app and was solely mine. For them to not give it back is is questionable when it was ,one to begin with.

      Customer Answer

      Date: 05/18/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against: DraftKings ****Category: Withholding Funds / Unfair Business Practices Date of Incident: 05-07-2025 Statement:I am filing this complaint against DraftKings **** for wrongfully withholding my account balance without providing a valid reason or evidence of any wrongdoing. After using their platform in good faith, I attempted to withdraw my legally earned funds. At that point, DraftKings suddenly restricted my account and claimed I was ineligible for withdrawal due to account status.Despite following all their verification processes and complying with every request to restore access, once my account was finally reactivated, they denied my withdrawal and refused to explain why. They directed me to their generic Terms of Use but offered no specific violation or justification.This experience has been incredibly stressful and unfair. DraftKings strung me along for weeks, made me verify my identity multiple times, and only once I requested to withdraw funds did they decide to close the door on me. This feels predatory and deceptive like they were fine letting me deposit and play, but once I won money and asked to withdraw it, they made up a vague excuse to avoid paying.I am requesting the BBB to intervene and urge DraftKings to either:1.Release my remaining funds immediately, OR 2.Provide specific, detailed reasoning with proof for the denial not just a blanket reference to account status.This treatment is unacceptable for a licensed and regulated company and should not happen to any other customer.Desired Resolution:Full release of my remaining balance Written explanation of any alleged violation Public accountability to prevent this from happening to others

      Customer Answer

      Date: 05/18/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********** ************

    • Initial Complaint

      Date:04/29/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of October DraftKings been with holding my winnings I won on the game sports bets they put me through so much getting my winnings I had to get a new id which I did submitted that now they saying I need proof of address I sent them important documents I had in my name address and all they saying they cant use it they trying to keep my winnings if I didnt complain they would of just kept it swept everything under the rug I need my winnings im a struggling parent

      Business Response

      Date: 05/05/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:04/27/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are unethical as soon as my bet won they locked my account with no email no explanation no reason that is unfair and they do it with a lot of accounts as I look at other complaints

      Business Response

      Date: 05/05/2025

      At this time we have communicated what is required for this player to reinstate their account. We request the player follow up directly with their support ticket at this time.

    • Initial Complaint

      Date:04/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company offers profit boost if you bet a certain amount. Say if I bet $100 on a 4 leg parlay, they'll give me 100% profit boost that I can use on my next bet with a limit of $150. I'll go to put in the bet of $150 and the company will only let me put in a $10 dollar bet not the $150 that was stated.

      Business Response

      Date: 05/05/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:04/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had made a withdrawal attempt at DraftKings, and it has stalled. It usually deposits but for larger amounts its always shady and delayed. Im always told that it has to be investigated when it clearly came from and went to the same account, where it was depositing my check from my account. I need my money, they always want to run a scam and Im sick of it

      Business Response

      Date: 05/05/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DraftKings as a company have some shady customer confirmation practices, where I had to go through rigorous means to provide not just proof of Id, by providing my passport and license but also had to provide numerous proof of income and investment documents as well. All in response to me asking to get my money which is right fully mine out of my account. Ive had 1250$ sitting in that account for more than a couple days now, and have went through a number of customer support methods, by calling, emailing, etc, but no amicable response from any human being just, A.i support. And its honestly frustrating because the things that Ive provided Ive done so against my will, simply because I was asked too so I can access my funds and even then, no real response.

      Business Response

      Date: 04/21/2025

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

      Customer Answer

      Date: 04/21/2025

      Better Business Bureau:

      Hello, thank you for responding, i've been dealing with this issue for almost 3 weeks now and i'm frustrated so i'm glad BBB was able to reach out to you guys on my behalf... in response to my username it's (gamblingaddicts03).

      Regards,

      ********* ********

    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi my names **** I spend a lot of money on draft kings Sportsbook they made me a VIP member which I thought meant you get free stuff and bonuses but when I ask my vip host for bonuses he gives me a hard time and I respect him but I asked again and he got my account banned for 3 months after he told me to reach out to him later in the week and I have proof and text from my VIP host *** *****. I dont appreciate spending my hard earned money on there Sportsbook just to be banned and inconvenienced because I was following what my vip host said to do its not right I did nothing wrong and thats not how a VIP Member should be treated after I invested so much money with them this is the thanks I get I want the vip host fired he has given me problems in the past I didnt do anything wrong sometimes I ask for bonuses he told me to reach out to him and this is what he does. I want my draft kings account re opened Im not waiting 3 months for something I didnt do when the host told me to reach out then he goes and gets my account banned thats really fair

      Business Response

      Date: 04/14/2025

      We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

      Customer Answer

      Date: 04/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ********* ******

    • Initial Complaint

      Date:04/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DraftKings suspended my account and have not returned money i had in account along with the contest i had entered and reserved i was on a live golf contest had an 18 dollar contest reserved along with a couple dollar and ** **** contest and had around 48 dollars in the account they suspended my account cant access anything i was on live contest without know if i had won anything i contacted them and sent me their user policy which im trying to figure out what i did to get my account suspended and closed

      Business Response

      Date: 04/14/2025

      This matter has been resolved and the player has been communicated to at this time. If anything else is needed we will be happy to help. 

      Customer Answer

      Date: 04/14/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi yes Ive been playing on DraftKings for years and for some reason my account was locked because they say my bank claimed activities were not authorized through and hr block card first of all I dont do my taxes with hr block. I try to speak to someone and they are telling me I need to pay the money back .. but what money is question wen my bank is either my ****** or citizens. I have no account with hr block. DraftKings have done this a few times and have done to other ppl as well .. its unfair to *** that has nothin to do with it

      Business Response

      Date: 04/14/2025

      At this time the player has filed a chargeback dispute against DraftKings. Until the dispute is dropped we will be unable to reinstate the account, per our terms of use. 

      Customer Answer

      Date: 04/14/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    DraftKings, Inc. is NOT a BBB Accredited Business.

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