Complaints

This profile includes complaints for DraftKings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DraftKings, Inc.

  222 Berkeley St Boston, MA 02116-3748

• 

  DraftKings, Inc.

  PO Box 399 Hoboken, NJ 07030-0399

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/04/2023 I placed a bet with the free bets I earned from becoming a member. I won **** off of that bet. After trying to make a withdrawal which was my first I got an email saying my account had been locked for suspicious activity. They asked for my bank statement and a picture of my license although I have sent both, they told me they cannot tell me when my account will be unlocked

  Business Response

  Date: 06/30/2023

  We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help. 

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been restricted since May8th for no reason after I tried to withdraw my winnings to my account. I responded to all the emails and sent in every document theyve asked for including bank statements. One of my accounts had no previous activity because it is new but I sent in everything. Also I showed proof that my address changed with a bill. So what is the hold up? Im starting to think this app is scamming to get people bank information. Ive been contacting customer support but still no help & I still cant log in my account.

  Customer Answer

  Date: 05/21/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 09/13/2023

  This matter has been previously resolved. If anything else is needed we will be happy to help. 

  Customer Answer

  Date: 09/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  The issue is not resolved at all  As of 9/14/2023 I still cannot log in lt says Account Restricted still!!

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Grace

   

   

  Business Response

  Date: 11/14/2023

  Updating this complaint to let the player know that the account has been reinstated and they are free to utilize our products. If anything else is needed we will be happy to help.

• Initial Complaint

  Date:05/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint against draftkings. Last week I tried to place a bet for $2,000 to win $2,500 (an amount which I have done many times in the past). The wager was then arbitrarily reviewed and rejected. I complained to customer service multiple times and requested a call back. Draftkings then restricted my account and said it is under investigation for some reason. All I want to do now is withdraw my balance of approx. $1,380 , as I have no faith that they will make good on the additional $2,500 winner that I should have had.

  Business Response

  Date: 05/19/2023

  This matter has been previously resolved at this time. If anything else is needed we will be happy to help.

  Customer Answer

  Date: 05/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Draft kings staff restricted my account and ask me for 3 personal information like picture ID, bank statement and a picture of me holding the *** After I submitted all these that I dont want to cause bank statement is a very personal info that can be compromise by their staff they never allow me to play again after I submit all they ask me for it. They have a lot to learn from Fan duel! **************** just copy paste no one really write about the problem just copy and paste horrible customer service!! Im

  Business Response

  Date: 05/19/2023

  This matter has been previously resolved at this time as the player has requested their account to be closed. If anything else is needed we will be happy to help.

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a DraftKings horse account through my ********************** Sportsbook app. It had a promo code HORSE to get a 100% deposit match up to $250 dollars. I created the account on May 2nd. Made a $150 deposit on May 5th made over $250 worth of ****** through May5th-8th, and when I reached out to a customer representative about my deposit match was told I was not opted into any promos. I signed up just as the advertisement instructed and enters my promo code to get this deposit match and now they do not want to honor their promotion. My username on the app is Bmartin2588 and would like for them honor their deposit match and make this situation right.

  Business Response

  Date: 05/19/2023

  This matter has been previously resolved at this time. If anything else is needed we will be happy to help.

  Customer Answer

  Date: 05/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 
  

  This matter has NOT been resolved in any way.  I have never been contacted by a supervisor as promised and my account has not been credited with the $150 deposit match bonus per my sign up promo code.  Again this matter has not been resolved.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FA
  
  Regards,

  ********

   

   

  Business Response

  Date: 07/07/2023

  This matter has been previously resolved via our customer service team. If anything else is needed we will be happy to help.

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  draft kings led on to dk horse and i made acount then on friday may 5 made a depost of 100 i for got to hit the bonus opt in i they dont have phone to so i chat and told them i forgot to hit the bonus and asked them if i can still get if i dont i was just going to take my money back out so they said they will give me the bonus if i did what they said with the bets so i emailed them and they said they will honur what the cat said if i waged 100 and the right bets i get 50 ,00 back so i did then when i was done i told to give me the 50,00 bonus they said they cant i did not to it right that was in text i have emailed them for 3 days zero response i want a full refund of my 100 back and them to remove my cc from there site i was missled i have email to prove my ******: 100% Deposit Bonus Get - Manual approved opt in Inbox ***** M (DK Horse)May 5, 2023, 7:42?PM (3 days ago)to me ##- Please type your reply above this line -##Your request (*******) has been updated. To add additional comments, reply to this email.***** M (DK Horse)May 5, 2023, 19:42 EDT **** Based on the communication in ticket *******, we will honor the promotion if you make the required wagering play through and contact us within 7 days and don't make another deposit which would trigger an automate bonus. Since you did not OPT IN before depositing, any new deposit you make would still qualify for the bonus and it can only be honored one time. We can't "connect" the initial deposit you made to the bonus, the system does not work that way. Make your ******. After those ****** are settled. Contact ** and request a manual payout. Sincerely ***** DK ************ Services ******************************* May 5, 2023, 14:57 EDT JETS 58

  Business Response

  Date: 05/19/2023

  This matter has been previously resolved at this time. If anything else is needed we will be happy to help. 

  Customer Answer

  Date: 05/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************;     thanks  for your help  they were trying to  keep the 50 .00   i earned  thye gave me the 50.00   i   will never play at there site again  hope they enjoeyd  that money  never give them 1 more red penny  soory for the ********************** to have to deal with this  thanks  just posted this to warn others  to not trust draft kings or dradt kings  horses  hope they pick a winner with my money      have a good day  ty ********************** for good job

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This past Saturday March 6, I made a bet on a UFC fight taking place ****** vs ********, I am not a big gambler so all I do is play once in a while and choose a winner or looser, this time was no exeption. I bet the winner as ******** and he won the fight but the result for my bet was a lost. I am very upset because looking at all the bets I have done on the app, I've always choose a winner or looser I don't choose anything else because I don't know much about it but this time they said that I choose a point spread which I have no clue how that works so I just think that is just a trick that they are playing to now pay. Please help with this situation.Bet#DK638190222194838901 Bet placed: May 6, 2023, Fighters: Cejudo vs. *********Thank you,*************************

  Customer Answer

  Date: 05/19/2023

  I have not heard from the business in response to my complaint. 

  Business Response

  Date: 06/09/2023

  This matter has been resolved via our customer service team at this time. If anything else is needed we will be happy to help.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DraftKings permanently terminated my account AND KEPT MY MONEY based on a simple human error. Having not played in over a yearwhich DraftKings surely has record ofI forgot I had an account. So I created a new account (falsely thinking it was my first/only ******************************* promptly banned my account, including my original one and claimed I forfeited the money in my account. ********************** claimed that I violated their one account per person policy. I understand, respect and appreciate their need to keep the game fair and safe for everyone. But basic human logic will prove this is a simple misunderstanding and human error. If someone at the company would review my account, they would see that I:- have not even logged into the platform in 12 months or more - have not played a single contest in 12 months or more - have played maybe ************** total Translation, Ive barely ever used the platform. Heck I use it so little that I literally forgot I had an account. Clearly Im not trying to game the system. Im not trying to use two accounts when I dont even use one.All I ask is that someone review this with a human brain rather than just looking at the computer generated red flag.If Im never allowed to use the platform again, fine (this whole thing left a terrible taste in my mouth anyways). But pay me MY money that belongs to ME, not DraftKings. What DraftKings did is the equivalent to applying the death penalty to someone who accidentally drove 70 MPH in a 65 MPH zone.

  Business Response

  Date: 05/26/2023

  We appreciate this player reaching out to us. If they can please provide us with their DraftKings username we will be happy to help.

  Customer Answer

  Date: 05/30/2023

  Im unsure of the username, but I believe the email I originally signed up with is **************************

  Business Response

  Date: 07/07/2023

  This matter has been previously resolved via our customer service team. If anything else is needed we will be happy to help.

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  No it was not resolved. Nothing was resolved. No human being at the company has given me the time of day. I'm just receiving automated and/or copy and pasted responses. There hasn't been a single human beingnot a computerto review my case. This is not at all resolved.

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:05/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I joined draftkings via a VIP Promotion where I would receive credits that I had to ****** or they would expire.I deposited ****** CAD onto draftkings in multiple installments ending on Jan 28 and received $6000 in credits. The $6000 in credits expired prior to me gambling them and I would like to withdraw my initial deposit.I filed a withdrawal request and they asked for the purpose of which I indicated I no longer had time to ****** and will be purchasing a property soon, I was told my account was locked for "Player Protection purposes" due to my comments made (Not having time for this and buying a house)I would like to get my money back (it was showing in the account)

  Business Response

  Date: 05/26/2023

  This matter has been resolved via our customer service team at this time. If anything else is needed we will be happy to help.

• Initial Complaint

  Date:05/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DraftKings took my money from my bank account and restricted my account .Customer support is useless and uses generic templates to respond to your problem and thats even after offering to give them proof and what ever they needed. Dont do business with these thieves I use fan duel and by far they are better in terms of customer support .

  Business Response

  Date: 05/26/2023

  This matter has been resolved via our customer service team at this time. If anything else is needed we will be happy to help.