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Average of 399 Customer Reviews
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Review fromAbby J.
Date: 02/21/2023
1 starFor 2 years I have attempted to get a refund for double invoicing and payment. They have my credit card information and in January of 2022 and 2023 they charged me $119 plus they have been taking $14.99 per month. I contacted them and nothing has been credited. i have seen that they have a $19 per year subscription. I have not only been overpaying but I am being doubly charged. I finally stopped the autopay. Now, they have suspended my account. I feel that they are scamming me. How can this be fixed?
Total AV
Date: 02/23/2023
Hi REMOVED, I can confirm your account has now been cancelled and no further payments will be taken.A refund has also been issued for the last payment taken. Please allow up to 48 hours for this, however in some cases this can take up to 7 days to complete. kind regards, REMOVEDReview fromCarlene W
Date: 02/21/2023
1 starAfter dealing with this rip-off company for one day I cancelled my subscription. Paid by REMOVEDand was told my credit would be to my PayPal account. NOT! Upon reaching an agent today I queried this action and was rudely disconnected. Contacted my credit card company to see if I could block any further charges from them. Agent told me 5 more attempts to charge were placed on my account while we were talking. Had to cancel card and have a new one re-issued. Tell everyone you know not to do business with TotalAV! Sadly this site was advertised on REMOVEDsite. Had respect for her before but no longer. Watch out! There are EVIL crooks out there just to rip you off. I will also file this complaint with the CA REMOVEDof REMOVEDAffairs!Total AV
Date: 02/23/2023
Hi REMOVED, We apologize that our software has not met your expectation. If you wish to cancel your account and request a refund, then please visit help.totalav.com and login with the email address associated with your subscription. From here, please go to Billing Support > My Billing Preferences > Account Closure to request the cancellation of your account.Kind regards, REMOVEDReview fromKaren B
Date: 02/17/2023
1 starThese people are scam artists! I found out they have been taking money from my account as well, even since I cancelled the introductory subscription, which was supposed to be $2.99 for the trial period, which was charged. Then a couple of weeks later, I noticed my account was charged twice for $10.00. I contacted them, only for them to make up some story about charging ahead for the next month. I tried canceling online, which was difficult. So, to cover myself I sent communication to the billing department, and expressed my frustration. Because I cancelled, and uninstalled the app, I went back to my old one. I received no communication after that only to find today that they have the nerve to still go in and steal money from my account for something I don't use nor have. I was also charged some type of "foreign currency fee," as well as the monthly charge. When I called customer service, I got the run around again, and a reprimand about why I should keep the product. Cancellation was unacceptable to the rep, although he claimed he'd send a link for cancellation, which did not arrive until late this evening, and yet again with an aggressive sales pitch regarding all they are supposedly doing for me. I am so grateful to have kept correspondence and proof. I'd already cancelled months ago, and figured I was totally through with these scam artists, but from the reviews, I see this is the norm for them. This is fraudulent behavior. People struggle too hard for their money to be treated like this. Shame on this company, group or whatever they are. I will never trust them again. I'm of the opinion that they deserve no stars, not even one!!!!!!!Total AV
Date: 02/23/2023
Hi REMOVED, We apologize that our software has not met your expectation. If you wish to cancel your account and request a refund, then please visit help.totalav.com and login with the email address associated with your subscription. From here, please go to Billing Support > My Billing Preferences > Account Closure to request the cancellation of your account.Kind regards, REMOVEDReview fromRick G
Date: 02/17/2023
1 starIt's a scam it does nothing worthless and yes I canceled my account to and still get still get charge don't get saved your money ??Total AV
Date: 02/23/2023
Hi REMOVED, We apologize that our software has not met your expectation. If you wish to cancel your account and request a refund, then please visit help.totalav.com and login with the email address associated with your subscription. From here, please go to Billing Support > My Billing Preferences > Account Closure to request the cancellation of your account.Kind regards,REMOVEDReview fromDanny H
Date: 02/16/2023
1 starI have emailed TotalAV more than 5 times to request a cancellation.
Initially I got an email response to reconsider cancelling and they would offer me more user licences.
That is of no use to me as I am a single user.
I have done everything possible, even went on site to cancel automatic billing.
Be extremely cautious.
Once they have your billing details it’s impossible to cancel.
My last option is to call my CC company and forward emails for the last 5 months.
Company could be experiencing financial hardship.Total AV
Date: 02/23/2023
Hi REMOVED, We apologize that our software has not met your expectation. If you wish to cancel your account and request a refund, then please visit help.totalav.com and login with the email address associated with your subscription. From here, please go to Billing Support > My Billing Preferences > Account Closure to request the cancellation of your account.Kind regards,REMOVEDReview fromPaul H
Date: 02/11/2023
1 starTried to cancel subscription a few times over a few months. They make it almost impossible to cancel. Once I contacted someone by text they continued to jack me around every time I would text 'just cancel' and 'cancel cancel cancel'Review fromJoseph R
Date: 02/09/2023
1 starI was charged illegally in the amount of $119.00 dollars for a service that I did not purchase. In fact, it was many years ago that I tried using their software on an old computer system running Windows XP. I haven't used that in years. At any rate, somehow they managed to acquire my card number which the lady explains is automatically updated through some sort of "partnership" that they have with my specific financial institution. However, having logged into the strange account, the credit card listed on file is not even the one they charged, and was from an old bank account that I haven't had in over 5 years. I spoke to a lady and she insisted they were going to send me an email to follow the cancellation instructions, yet I now know after reading several complains, that the email never gets sent. I did NOT authorize this charge, nor was any type of charge ever made by me in the suggest time of Jan 2023! This was all out theft!Total AV
Date: 02/23/2023
Hi REMOVED,We apologize that our software has not met your expectation. If you wish to cancel your account and request a refund, then please visit help.totalav.com and login with the email address associated with your subscription. From here, please go to Billing Support > My Billing Preferences > Account Closure to request the cancellation of your account.Kind regards,REMOVEDReview fromJessica S
Date: 01/31/2023
1 starI have asked this company for 4 months now to cancel my subscription. I had to lock my credit card SOELY due to this company. They are FRAUDS.Review fromDonita W
Date: 01/31/2023
1 starI have never heard of this company before, they withdrew $119 out of my bank acct which was unauthorized on 1/6/23. I have contacted the company three times now advising them that they need to reimburse my bank acct the monies they withdrew without my permission. They advised me each time that they were sending me an email and that I had to provide them with the information requested and they would reimburse my acct. that has yet to happen. I want to know how they got my banking information because I have never heard of this business nor have I ever ordered their service. This is illegal. This is a scam. I hope that something can be done about this business that they are held accountable for their fraudulent behavior toward innocent people. Thieves are what they are.Review fromRhonda W
Date: 01/28/2023
1 starI have TotalAV and I have no memory of signing up I am going to cancel because I HAVE SO MANY ADDS ON MY PHONE AND MY PHONE IS SO SLIW THAT MIST IF THE TIMES MY PHONE TIMES OUT WHEN I TRY TO LOAD SOMETHING OR JUST GET TO PAGE 2, and my phone locks up constantly. I am sick of the little circle going round and round waiting to open I had NO idea that is was the Total AV
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