Reviews
Customer Review Ratings
Average of 398 Customer Reviews
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Review fromKevin Y
Date: 11/08/2025
5 starsREMOVEDfor making it short and simple to clean up my files.
Total AV
Date: 11/18/2025
Hello REMOVED,
Thank you for taking the time to leave a review. We value all feedback, as it helps us continually improve our service.
We would very much like to look into this matter for you; however, we have been unable to locate your account based on the information provided. To ensure we can assist you accurately and efficiently, we kindly ask that you complete our contact form with your details: REMOVED;
When completing the form, please include a copy of your review, as this will support us in our investigation and allow us to respond appropriately.
We appreciate your cooperation and look forward to resolving this for you.
Kind regards,
Customer Care TeamTotal AV
Date: 11/18/2025
Hello REMOVED,
Thank you for taking the time to leave a review. We value all feedback, as it helps us continually improve our service.
We would very much like to look into this matter for you; however, we have been unable to locate your account based on the information provided. To ensure we can assist you accurately and efficiently, we kindly ask that you complete our contact form with your details: REMOVED;
When completing the form, please include a copy of your review, as this will support us in our investigation and allow us to respond appropriately.
We appreciate your cooperation and look forward to resolving this for you.
Kind regards,
Customer Care TeamTotal AV
Date: 11/18/2025
Hello REMOVED,
Thanks for your review! Please recommend our app to your friends, and dont hesitate to contact us at REMOVEDif you have any questions.
Kind regards,
Customer Care TeamReview fromAndrew S
Date: 11/08/2025
5 starsI own several REMOVEDproducts and TotalAdware doe an excellent job of helping to keep my system running without problems.Total AV
Date: 11/18/2025
Hello REMOVED,
Thank you for taking the time to share your review with us!
Please recommend our app to your friends, and dont hesitate to contact us at REMOVEDif you have any questions.
Kind regards,
Customer Care TeamReview fromPeggy V
Date: 11/07/2025
5 starsI just started using it recently. It appears to be working better than the last program I had.Total AV
Date: 11/18/2025
Hello REMOVED,
Thank you so much for taking the time to share your feedback with us, we truly appreciate it.
Were committed to providing a high-quality and reliable service, and hearing from our customers helps us continue to learn and improve. Your insight is genuinely valuable to us.
Our Antivirus Security is continuously updated to help safeguard against the latest cybersecurity threats. If you're interested, you can also explore our independent awards and testing results here: REMOVED
these highlight the strong performance of our protection when used as intended.
If you ever need support or have any questions in the future, our REMOVEDis always available to assist: REMOVED;
Thanks again for choosing us were here whenever you need us.
Kind regards,
Customer Care TeamReview fromScott W
Date: 11/07/2025
1 starI've tried to cancel my subscription but when I log into Total Drive it sends me to Total AV and they don't have any information with my email address, I don't know how I stumbled on the site but all I want to do is cancel my subscription can anyone help me please.REMOVEDTotal AV
Date: 11/18/2025
Hello REMOVED,
Thank you for taking the time to share your review. We value your feedback and appreciate you reaching out.
Customers are advised to contact us directly to request cancellation, or alternatively, follow the cancellation steps outlined in our REMOVEDto ensure the process is completed correctly. Once a cancellation request is made, a secure cancellation link is sent to the customer to complete, ensuring the correct services are cancelled accurately.
To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - REMOVED;
Kind regards,
Customer Care TeamReview fromCheryl S
Date: 11/06/2025
4 starsI am trusting this security for personal and business communication. I expect y trust is in the right placeTotal AV
Date: 11/10/2025
Hello REMOVED,
Thank you so much for taking the time to share your feedback with us, we truly appreciate it.
Were committed to providing a high-quality and reliable service, and hearing from our customers helps us continue to learn and improve. Your insight is genuinely valuable to us.
Our Antivirus Security is continuously updated to help safeguard against the latest cybersecurity threats. If you're interested, you can also explore our independent awards and testing results here: REMOVED; these highlight the strong performance of our protection when used as intended.
If you ever need support or have any questions in the future, our REMOVEDis always available to assist: REMOVED;
Thanks again for choosing us were here whenever you need us.
Kind regards,
Customer Care TeamReview fromC. S
Date: 11/06/2025
5 starsEASE of installation and performent. I will wait to see it will protect my computer.Total AV
Date: 11/18/2025
Hello C,
Thank you for taking the time to share your review with us. We appreciate your feedback!
Were committed to providing a high-quality and reliable service, and hearing from our customers helps us continue to learn and improve. Your insight is genuinely valuable to us.
Please recommend our app to your friends, and dont hesitate to contact us at REMOVEDif you have any questions.
Kind regards,
Customer Care TeamReview fromDaniel D
Date: 10/21/2025
1 starThey charged my REMOVEDaccount 4119 without permission, and REMOVEDwill not refund my money.Total AV
Date: 11/05/2025
Hello REMOVED,
Thank you for taking the time to share your review. Your feedback is important to us, and we appreciate the information youve provided.
We can confirm that your account has now been fully cancelled and refunded, and no further payments will be taken. Refunds typically appear in your account within 48 hours, though depending on your bank or card provider, it may take up to 7 days to show. Please rest assured that this timeframe is normal.
To ensure you receive our confirmation emails, please check both your inbox and spam/junk folders, as messages can sometimes be filtered automatically. Marking our emails as Not Spam will help ensure future correspondence arrives directly in your inbox.
If you require any further assistance, please do not hesitate to contact us. We are here to help.
Kind regards,
REMOVEDTeamReview fromAlicia C
Date: 09/23/2025
1 starI have got this software to put on my computer and my information is still being compromised. I should not have to spend all of this money on this software with my information being exploitedTotal AV
Date: 11/05/2025
Hello REMOVED,
Thank you for taking the time to leave a review. We value all feedback, as it helps us continually improve our service.
We would very much like to look into this matter for you; however, we have been unable to locate your account based on the information provided. To ensure we can assist you accurately and efficiently, we kindly ask that you complete our contact form with your details: REMOVED;
When completing the form, please include a copy of your review, as this will support us in our investigation and allow us to respond appropriately.
We appreciate your cooperation and look forward to resolving this for you.
Kind regards,
Customer Care TeamReview fromSteven A
Date: 09/16/2025
1 starAbsolutely horrible. A 100% rip-off DO NOT USE Total AV the total rip-off. Paid the $119.00 and after the check cleared was notified that they would debit my account $60.00 by this October REMOVED. With an option to tag on some other 'BS item for $28.00 a month with no say in the matter from myself. They will make the decision. And that remark just proved what a scumbag, REMOVEDorganization it is. This is what happened to m,e for not researching their flaky business it is. REMOVED!Total AV
Date: 11/05/2025
Hello REMOVED,
Thank you for taking the time to share your review. Your feedback is important to us, and we appreciate the information youve provided.
We are sorry to hear that youve experienced issues with billing. Our team has reached out to you directly to assist further. Please check both your inbox and spam/junk folders for our message, as emails can sometimes be filtered automatically.
If you require any additional support, we are here to help.
Kind regards,
Customer Care TeamReview fromTeresa H
Date: 09/08/2025
1 starDon't use total av it is a rip off they take the money and will not give it back and they say they can not cancle it so bewareTotal AV
Date: 11/06/2025
Hello REMOVED,
Thank you for taking the time to share your review. Your feedback is important to us, and we appreciate the information youve provided.
We are sorry to hear that youve experienced issues with billing. Our team has reached out to you directly to assist further. Please check both your inbox and spam/junk folders for our message, as emails can sometimes be filtered automatically.
If you require any additional support, we are here to help.
Kind regards,
Customer Care Team
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