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Business Profile

Computer Software

Text
BBB Accredited BusinessA+Rated by BBB
Visit Website(617) 275-2400Write a Review

About

Important information

Overview

Text

101 Arch St Fl 8

8th Floor

Boston, MA 02110-7500

Get DirectionsView Service Area
See Hours
Operating Hours
Open 24 Hours
Open 24 Hours
Open 24 Hours
Open 24 Hours
Open 24 Hours
Open 24 Hours
Open 24 Hours

BBB Accreditation & Rating

Text is BBB Accredited.

This business has committed to upholding the BBB Standards for Trust.

More InformationWhy choose a BBB Accredited Business?

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About This Business

Text provides AI-powered customer service software, including text-based products that assist businesses with enhancing customer interactions. The company offers various services such as chat solutions, automation tools, helpdesk management, knowledge base resources, and engagement platforms. These products help clients streamline communication, automate customer support tasks, and efficiently manage inquiries, ultimately supporting businesses in improving their customer service processes. The business provides services to commercial customers.

BBB Accredited Since: 7/13/2015

Years in Business: 24

Products and Services

LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget, Developer Program, Incubator, Labs, Partner Program, Platform, API, Text

Photos and Videos

Business Details

Local BBB:
Better Business Bureau in Eastern MA, ME, RI & VT
BBB File Opened:
5/5/2015
Business Started:
1/1/2002
Business Incorporated:
9/1/2011
Type of Entity:
Corporation
Alternate Names:
LiveChat
ChatBot
HelpDesk
KnowledgeBase
OpenWidget
Business Management:
Mr. Mariusz Cieply, CEO
Mr. Szymon Klimczak, VP
Number of Employees:
60

Additional Contact Information

Principal Contacts
Mr. Mariusz Cieply, CEO
Mr. Szymon Klimczak, VP
Customer Contacts
Mr. Mariusz Cieply, CEO
Mr. Szymon Klimczak, VP
Additional Websites
livechat.com
chatbot.com
knowledgebase.com
openwidget.com
helpdesk.com/
Social Media

Additional Information

Payment methods
  • American Express
  • Debit Card
  • MasterCard
  • Visa
  • Credit Card
Business Categories
Computer Software, Customer Services, Marketing Software, Customer Relationship Management

Frequently asked questions about Text

  • Is Text BBB Accredited?

    Yes, Text has been a BBB Accredited Business since July 13, 2015.

  • What is the BBB rating of Text?

    Text has an A+ BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.

  • How many complaints does Text have on BBB?

    Text has 1 complaint filed with BBB in the last 3 years, and it was filed in the last 12 months.

  • How do I file a complaint against Text?

    You can file a complaint against Text on BBB.

  • Where is Text located and what areas does it serve?

    Text is located at 101 Arch St Fl 8, 8th Floor, Boston, MA 02110-7500. Service area: Worldwide.

  • What does Text do?

    The BBB Business Profile for Text describes the business as follows: Text provides AI-powered customer service software, including text-based products that assist businesses with enhancing customer interactions. The company offers various services such as chat solutions, automation tools, helpdesk management, knowledge base resources, and engagement platforms. Business category: Computer Software.

  • How long has Text been in business?

    Text has been in business for 24 years, since 2002.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.