Reviews
This profile includes reviews for Abound Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 14 Customer Reviews
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Review fromJustin J
Date: 10/22/2023
1 starAbound is one of the worst banks I don't get it their overdraft fees or ridiculous I asked them over the phone to remove what ever process that allows them to recover 31 dollars on a transaction that they did nothing to no payment was made and all they did was deny the transaction how does that workReview fromEmily C
Date: 03/13/2023
1 starMy husband took out a personal loan and it stated it would be posted on Monday. It’s Monday and no funds! There’s no way to manage loan online and there’s ZERO customer service! Not happy with this!
Abound Federal Credit Union
Date: 03/21/2023
Hi Emily, thanks for connecting with us. We’ve reviewed the situation mentioned in your review and can confirm the funds were placed in the account the day following your published comment. We apologize for the miscommunication about when the funds from the loan would be released, as we released the money as soon as it was available. We can confirm this is resolved. Thanks for trusting us with this process.Review fromLc G
Date: 01/22/2023
1 starDidn’t even get an opportunity with this credit union. 800+ score didn’t help somehow but at least I was refunded and my account was disabled. No real explanation for why but whatever. I heard great things but it’s a no for me. I’m usually the one telling others the perks of trying things and benefits of joining orgs but this was my first flop ever. Good luck to those who are looking to join or applyAbound Federal Credit Union
Date: 01/27/2023
While we certainly regret not being able to follow through with the entire application, it’s important to note that we have Credit Union policies to explain our decision. Abound is required to verify the identity of our Members. Unfortunately, the Credit Union was unable to verify your identity throughout the application process. Earlier this month, we mailed you an Adverse Action Notice to explain why we were not able to complete your application. If you’d like additional assistance, please visit a branch and we will be happy to help you. Thank you!Review fromChristie D
Date: 01/07/2023
1 starI have had 2 auto loans with this company. The first loan was paid thru the 2nd loan because I traded it for the current auto. The car lot took care of filing for the loan & arranging everything. I had to have a co-signer for the 2nd loan. I paid the 2nd loan off 4/15/2021. Now almost 2yrs later it’s showing on my co-signers credit report as being 30 days late & that $1300 is still owed on the loan for something. How could it 30 days late if it’s been paid off for almost 2 yrs. I have called several times & went to the campbellsville office to request a statement for what exactly this money is supposed to be owed for. I have got numerous stories & still nobody can produce me a statement to show what it’s owed for. Ive spoken to the same person several times before going to the office & get a different story each time as to what is owed. He also put in his nots of 1 of the calls that I agreed to make a payment of $150 on 1/1/2023 & I did not. My exact words were i may try to make a payment by 1/15/2023 but I needed to know what I was paying on first before I start handing over money I don’t really have to spare & got hung up on. I’ve been told it’s paid off, Ive been told it’s late charges, & I’ve been told it’s left over owed on the 1st auto which wouldn’t be my problem anyway. That would be on the dealer for not getting it right to start with. 1 employee even stated it was charged off whatever that means. I’ve also been told its being paid threw my chapter 13 bankruptcy which I also a lie because I specifically requested for it to be left out of it to be paid outside of the bankruptcy & did so. I was also told to contact my bankruptcy attorney & request it be put in it which would not help my co-signer at all. I feel I owe no money nor does my co-signer & I want the issue resolved with my title released. Also this information removed from the co-signers credit report. Please resolve ASAP. I have also reached to my other attorney for assist. Thank you.
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