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Business Profile

Credit Union

Abound Federal Credit Union
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Abound Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Abound Federal Credit Union has 18 locations, listed below.

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    Customer Review Ratings

    1

    Average of 14 Customer Reviews

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    Review Details

    • Nick B

      Date: 09/02/2025

      Abound has been the worst bank / credit union I have ever worked with. Customer service is pitiful and impossible to access online. Once this pity loan is paid off I will never be doing business with them again

    • Stanley G

      Date: 07/24/2025

      I heard that Abound had good interest rates for car loans so we refinanced our car with them. We got our loan on June 26,2025, they supposedly sent out the payoff check to T***** on the 27th..T***** did not receive that check until July 16th at 3:15 pm. Hmmm…that’s 3 weeks! I know the mail can be slow but damn, 3 weeks! Now we have to pay a $330.00 interest payment to T***** because they didn’t get the check in time. The ladies named Ashley and Kelly out the Fort Knox office kept making excuses that it wasn’t their fault that it took 3 weeks and they refused to give us an extension to make our first payment (since we have to pay $330 to T*****!)

    • Stephen M

      Date: 07/03/2025

      Had an account with Ft Knox FCU in 1988, military moved to different states, haven’t been back or used account since 1988, but they refuse to close the account, always have some excuse to not close the account, verified ssn, address. Horrible customer service, worst I’ve ever seen. Hope they go under soon.

    • Daniel D

      Date: 06/05/2025

      My wife and I both applied to open an account so we could take advantage of the high cd interest rate. We both have credit scores in the 800’s, yet we were both denied. When I contacted the company they use, Chex, they sent a report saying my social security card didn’t have a name assigned to it when it was obtained. I’ve had the same number that I used I buy cars and homes with. Oh well, I guess they don’t like people from Florida or something, We have several people who were told about the high cd rate, but good luck getting an account. I don’t feel their background check company is very good and they hardly speak English. Ridiculous

    • David G

      Date: 08/14/2024

      Not user friendly bordering on rude. Abound is slow and dismissive.

    • Robert H

      Date: 08/05/2024

      I have been a member for several years. Every time you go into a branch it is different teller that has no clue what they are doing. Today they put a 7 day hold on a check when federal law is 5 days. Each branch is different too. I am taking my business elsewhere. Calling or messaging online gets no replys. Horrible banking service.

    • barbara e

      Date: 07/17/2024

      I was charged 129.95 from an order from Clean Balanced Diet. I did not order. Was returned to me and a month later charged back to my acct, overdrawing my acct and added fee after fee. I called the company, and the phone number was fake. There is no website. I called bank 4 times, and they believe Provisional Credit over me on this. With no written order or proof. showing I made an order. Can't call or write the diet place as there is no real info on contacting them. I asked to speak to a bank manager and was
      put off. Saying not available they will call me. Well, didn't call so managers won't help their customers. This is not the first charge I have disputed over the years, there are many. The bank just charges customers if they want. I have had so much stupid things with the bank. I am 77 had the bank many years and didn't want the trouble of changing. I will now for sure. Not only do they help the companies they ignore the customer's needs. What is this world coming to. How can we trust a bank to pay the bills no days. They just don't care. It's not their problem. Now I am out 129.95 for no reason. Show me the order that I made if there is one. The bank just lets anyone use your debit cards. How can we keep money safe and pay bills without a bank.

    • Jimmie G

      Date: 05/17/2024

      I have a 909 Credit score and charged us a 10.5% Rate no way that is Correct no matter who is doing the math on This loan?

    • Jason F

      Date: 05/09/2024

      I cashed a check thst had the wrong year on it. Instead of 2024 it accidentally had 2023. I cashed it without noticing the error and the teller didn't notice the error either but 2 hours later I got a call from Abound Credit saying of I didn't bring in another check with correct year them I would be charged a reverse charge of 250 plus any overdraft of 30 dollars. So basically 280 dollars for 1 number being wrong when I gave them the information of who wrote the check. Absolutely stupid banking considering I've banked with them for several years now. I'm probably after this going to close my account and find a much better bank that isn't in such a hurry to add fees and penalties. I told them I could bring another check the next morning because I was at work at the time they called but nope they couldn't wait. I may not be able to wait to close my account too!

    • John B

      Date: 11/07/2023

      This bank definitely has the worst online banking ever. Maybe federal credit union is awesome never have a problem.

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