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Find a Location

Abound Federal Credit Union has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Abound Federal Credit Union

      3939 S Dixie Blvd Radcliff, KY 40160-5113

      BBB Accredited Business
    • Abound Federal Credit Union

      PO Box 900 Radcliff, KY 40159-0900

      BBB Accredited Business
    • Abound Federal Credit Union

      1175 Pershing Dr Fort Knox, KY 40121-1994

      BBB Accredited Business
    • Abound Federal Credit Union

      713 W Lincoln Trail Blvd Radcliff, KY 40160-2603

      BBB Accredited Business
    • Abound Federal Credit Union

      1453 Elizabethtown Rd Leitchfield, KY 42754-9122

      BBB Accredited Business

    Business ProfileforAbound Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1985

    Years in Business: 74

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    ABOUND Federal Credit Union provides consumer & business financial services including checking, savings, money market, certificates of deposit & Retirement (IRA) accounts; home mortgage, home equity, auto & recreational vehicle loans; credit & debit cards.

    Products & Services

    Home Loans, Home Equity Line of Credit, Auto Loans, Credit Cards, RV, Boat & Motorcycle Loans, Personal Loans, Business Real Estate Loans, Checking Account, Savings Account Credit Cards, Money Market Accounts, CDs, IRA's, Business Checking, Business Savings, Business Certificates, Business Services

    Business Details

    This is a multi-location business.

    Find a Location

    Abound Federal Credit Union has 18 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Abound Federal Credit Union

        3939 S Dixie Blvd Radcliff, KY 40160-5113

        BBB Accredited Business
      • Abound Federal Credit Union

        PO Box 900 Radcliff, KY 40159-0900

        BBB Accredited Business
      • Abound Federal Credit Union

        1175 Pershing Dr Fort Knox, KY 40121-1994

        BBB Accredited Business
      • Abound Federal Credit Union

        713 W Lincoln Trail Blvd Radcliff, KY 40160-2603

        BBB Accredited Business
      • Abound Federal Credit Union

        1453 Elizabethtown Rd Leitchfield, KY 42754-9122

        BBB Accredited Business
      Location of This Business
      3939 S Dixie Blvd, Radcliff, KY 40160-5113
      BBB File Opened:
      5/1/1976
      Years in Business:
      74
      Business Started:
      1/1/1950
      Business Started Locally:
      1/1/1950
      Date of New Ownership:
      7/3/2020
      Business Incorporated:
      1/1/1950
      Accredited Since:
      1/1/1985
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of active for this business, issued by National Credit Union Administration

      These agencies may include:

      National Credit Union Administration

      1775 Duke Street

      Alexandria VA 22314

      Fax: (703) 5186409

      http://www.ncua.gov

      Type of Entity:
      Corporation
      Business Management
      • Mr. Raymond H. Springsteen, CEO
      • Mr. Marc Prasch, Chief Member Experience and Operations Officer
      • Ms. Shelley Mitchell, Chief Risk and Knowledge Officer
      • Mr. Jacob Keith, Risk and Legal Manager
      Contact Information

      Customer Contact

      • Ms. Shelley Mitchell, Chief Risk and Knowledge Officer

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      23 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/27/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Credit union was approving charges and charging overdrafts on those charges on charges that money was not in the account for. When I approached them about this not paying these they said I had authorized transactions of this type when it was ACH transactions that were approved not debit or credit card transactions. I tried to work with them and finally stopped deposits to account
      Read More

      Customer Reviews

      15 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John B

      1 star

      11/07/2023

      This bank definitely has the worst online banking ever. Maybe federal credit union is awesome never have a problem.

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

      BBB Reports On

      BBB reports on known marketplace practices.

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