We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
","mediaFileTypeId":null,"mediaFileType":null,"actualFileName":null,"mediaFileCaption":null},"mediaFileCaption":null,"mediaFileTitle":null}]}],"licenseDetails":[],"operatingHours":[],"servingAreas":[],"additionalDetail":[],"statistics":{"orgId":60189594,"totalCustomReviews":38,"total5StarReviews":31,"total4StarReviews":3,"total3StarReviews":1,"total2StarReviews":0,"total1StarReviews":3,"totalComplaints":3,"averageReviewStarRating":4.55,"totalAdvertisingSalesComplaints":0,"totalBillingCollectionComplaints":0,"totalDeliveryComplaints":0,"totalGuaranteeWarrantyComplaints":0,"totalProductServiceComplaints":3,"totalClosedComplaintsPastThreeYears":3,"totalClosedComplaintsPastTwelveMonths":0},"bureauOrgType":null,"logoImage":{"mediaCarouselId":null,"mediaURI":"/ProfileImages/9344ddfa-ae4c-41ee-9d0b-9480222608ea.jpeg","mediaGUID":"9344ddfa-ae4c-41ee-9d0b-9480222608ea","mediaFileTitle":null,"sourceFileName":"gilkey.jpg","height":100,"width":140,"size":20320,"creatorTypeId":null,"mediaEmbedCode":null,"mediaFileTypeId":7800,"mediaFileType":null,"actualFileName":null,"mediaFileCaption":null},"mastheadImage":null,"profileLogoImage":{"mediaCarouselId":null,"mediaURI":"/ProfileImages/9344ddfa-ae4c-41ee-9d0b-9480222608ea.jpeg","mediaGUID":"9344ddfa-ae4c-41ee-9d0b-9480222608ea","mediaFileTitle":null,"sourceFileName":"gilkey.jpg","height":100,"width":140,"size":20320,"creatorTypeId":null,"mediaEmbedCode":null,"mediaFileTypeId":7800,"mediaFileType":null,"actualFileName":null,"mediaFileCaption":null},"totalPositive":34,"totalNegative":3,"totalNeutral":1,"servingAreaZipCodes":null,"accreditationStatus":null,"memberType":"Accredited","isSystemwide":false,"alerts":[],"paymentMethods":[],"isClaimed":true,"complaintCloseTypes":null,"reasonsForRating":[],"customerReview":true,"enhancedLicenseDisplay":false,"displayMap":false,"newOwnerDate":null,"showAccreditationLogo":true,"localReportMerges":{"overrideBusinessNames":false,"overrideDescription":false,"overrideProductsServices":false,"overrideURLs":false,"overrideLogos":false,"overrideRestaurantDetail":false,"overrideCarousel":false,"overrideLicensing":false,"overrideProgramParticipation":false,"overridePaymentOptions":false,"overrideRefundExchangePolicy":false,"overrideRAQURL":false,"overrideBBBFileOpened":null,"overrideEmployeeCount":false,"overrideFileAComplaint":false,"overrideServiceType":true,"overrideMenuType":null}},"bbbInfo":{"id":"0402","bbbId":"0402","bbbName":"BBB serving Greater Kentucky and South Central Indiana","bbbEmail":"[email protected]","donateButtonEnabled":false,"primaryLanguage":"EN","primaryCountry":"USA","configIds":{"sharedGoogleAnalyticsId":"UA-41101326-21"},"tagline":"Greater Kentucky and South Central Indiana","aboutUs":"BBB serving Greater Kentucky and South Central Indiana has been serving consumers and businesses for over 100 years. For assistance, please call us at (800) 388-2222, email us at [email protected], or visit our *NEW* offices in Eastpoint Office Park. All of BBB services can also be accessed 24/7 at BBB.org.\n\n","eventsPageLayout":"standard","programs":[{"id":"ohjwmmjw","title":"Torch Awards for Marketplace Ethics","priority":"3","image":{"url":"/TerminusContent/Main/images/programs/torch.svg","altText":"Torch Awards for Marketplace Ethics"},"linkUrl":"/local/0402/bbb-torch-awards.html","summaryText":"The Torch Awards for Ethics (Torch Award) honors companies whose leaders demonstrate a high level of personal character and ensure that the organization's practices meet the highest standards of ethics, and consequently generate trust."},{"id":"fzv5uew1","title":"Association Health Plans for Accredited Businesses","priority":"3","image":{"url":"/TerminusContent/Main/images/programs/users.svg","altText":"Association Health Plans for Accredited Businesses"},"linkUrl":"https://www.jenpale.com/better-business-bureau","summaryText":"BBB, in association with Jenpale, offers strategic group health insurance solutions to BBB Accredited Businesses."},{"id":"a0djbmmy","title":"Military and Veteran Information","priority":"3","image":{"url":"/TerminusContent/Main/images/programs/star.svg","altText":"Military and Veteran Information"},"linkUrl":"/all/bbbi/military-and-veteran-information","summaryText":"Resources for active military, veterans, and military families. "},{"id":"sdjvcarh","title":"BBB Student Video and Poster Contest","priority":"4","image":{"url":"/TerminusContent/Main/images/programs/graduation-cap.svg","altText":"BBB Student Video and Poster Contest"},"linkUrl":"/local/0402/kyin-student","summaryText":"The BBB Student Video and Poster Contest is sponsored by BBB Consumer Education Fund (CEF), a 501(c)(3) charitable organization."},{"id":"5yh6kax3","title":"2024-2025 Local Giving Guide","priority":"5","image":{"url":"/TerminusContent/Main/images/programs/charity.svg","altText":"2024-2025 Local Giving Guide"},"linkUrl":"https://drive.google.com/file/d/1VKkdo9VkQy82NDCJuCwpvvbqF7YsEJHk/view","summaryText":"This guide includes a list of nonprofits that have been evaluated by BBB."},{"id":"zuhaajts","title":"BBB Consumer Education Fund","priority":"7","image":{"url":"/TerminusContent/Main/images/programs/charity.svg","altText":"BBB Consumer Education Fund"},"linkUrl":"/local/0402/bbb-consumer-education-fund.html","summaryText":"BBB Consumer Education Fund, Inc (CEF) exists to further the educational purposes of BBB regarding consumer affairs. \nCEF is a 501(c)(3) charitable nonprofit organization. Contributions are tax-deductible to the extent allowed by law. Our tax ID number is 61-0973984."},{"id":"nm1ngj35","title":"Accreditation Consultants","priority":"8","image":{"url":"/TerminusContent/Main/images/programs/check.svg","altText":"Accreditation Consultants"},"linkUrl":"/local-bbb/bbb-of-greater-kentucky-and-south-central-indiana/people/Business%20Development","summaryText":"Get to know the people at your BBB!"},{"id":"qtwkbxmf","title":"BBB Speakers Bureau","priority":"9","image":{"url":"/TerminusContent/Main/images/programs/speaker.svg","altText":"BBB Speakers Bureau"},"linkUrl":"/local-bbb/bbb-of-greater-kentucky-and-south-central-indiana/people/Staff","summaryText":"Looking for a speaker for your group? BBB offers a variety of topics from identity theft prevention to scams against seniors to financial literacy and more."},{"id":"wfx1m9ro","title":"Interested in becoming a BBB Accredited Business?","priority":"9","image":{"url":"/TerminusContent/Main/images/programs/torch.svg","altText":"Interested in becoming a BBB Accredited Business?"},"linkUrl":"/louisville/public/application/standard","summaryText":"Get more information about applying, or submit your application today!"},{"id":"tlj4gfbr","title":"Follow us on Facebook!","priority":"9","image":{"url":"/TerminusContent/Main/images/programs/users.svg","altText":"Follow us on Facebook!"},"linkUrl":"https://www.facebook.com/bbbkyin","summaryText":"For more information about and from BBB Accredited businesses, regular updates about scams affecting your community, and more, visit us on Facebook."}],"locations":{"allIds":["75256a08-20e0-45e9-ba39-196a13154f50"],"byId":{"75256a08-20e0-45e9-ba39-196a13154f50":{"id":"75256a08-20e0-45e9-ba39-196a13154f50","address":{"id":"75256a08-20e0-45e9-ba39-196a13154f50","locationName":"BBB serving Greater Kentucky and South Central Indiana","locationUrl":"/local-bbb/bbb-of-greater-kentucky-and-south-central-indiana","addressLine1":"13104 Eastpoint Park Blvd","addressLine2":null,"city":"Louisville","stateProvince":"KY","postalCode":"40223","country":0,"latitude":38.279018,"longitude":-85.51543590000001,"county":"Jefferson","mapUrls":[{"mapSize":{"height":"300","width":"432","media":"(max-width: 480px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=432x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=QlYjOx3HGH0ZIUEVAbUHoXjplIY="},{"mapSize":{"height":"300","width":"432","media":"(max-width: 480px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=432x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=Q716kMoNgFSe8x4gBuw03_iOvJI= 2x"},{"mapSize":{"height":"300","width":"552","media":"(max-width: 600px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=552x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=odJyv5hf-UqHshq7vJes8Y0jISg="},{"mapSize":{"height":"300","width":"552","media":"(max-width: 600px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=552x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=JzSorAScnD8-I5YicUENj8QZgQE= 2x"},{"mapSize":{"height":"250","width":"458","media":"(max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=458x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=48s9-V20iYLAmHB7ZqQ4jmsyuO4="},{"mapSize":{"height":"250","width":"458","media":"(max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=458x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=Red0wBnxlczF_PssUmYRTOg_ePg= 2x"},{"mapSize":{"height":"250","width":"720","media":"(max-width: 768px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=4qxrBq8jc8o0HplPF_6b6wSa5d0="},{"mapSize":{"height":"250","width":"720","media":"(max-width: 768px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=BY1I11k0oPrfCRk2hPEwmyHoGyI= 2x"},{"mapSize":{"height":"250","width":"720","media":"(min-width: 499px) and (max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=4qxrBq8jc8o0HplPF_6b6wSa5d0="},{"mapSize":{"height":"250","width":"720","media":"(min-width: 499px) and (max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=720x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=BY1I11k0oPrfCRk2hPEwmyHoGyI= 2x"},{"mapSize":{"height":"250","width":"940","media":"(max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=940x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=c_k5LkqcOr-WpM4J8_WAu4u1bEE="},{"mapSize":{"height":"250","width":"940","media":"(max-width: 990px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=940x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=pliJooUjn08tuVu_R0aXvraqxbI= 2x"},{"mapSize":{"height":"300","width":"619","media":"(min-width: 1024px) and (max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=619x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=Hlf4Og5TiMSV80PipJZcuBKA12M="},{"mapSize":{"height":"300","width":"619","media":"(min-width: 1024px) and (max-width: 1199px)"},"signedUrl":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=619x300&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=SvZpyNkUOQo7ZKpt4xujIZ8Z2wU= 2x"}],"mapImgAttrUrls":[{"mapSize":{"height":"250","width":"364","media":""},"imgAttrSrc":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=364x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=v7wwnsRAu3bZmujBnalOrI0SPCk=","imgAttrSrcSet":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=364x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=eCnrSWqIlNBcpMRC5xS5h_rtp5k= 2x"},{"mapSize":{"height":"250","width":"752","media":""},"imgAttrSrc":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=752x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=GCUEuswo_68Oxge22BNXlkj4OqM=","imgAttrSrcSet":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=752x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=oPJ-Mzz5E-zpGpkDAfj40DCrPx8= 2x"},{"mapSize":{"height":"250","width":"1140","media":""},"imgAttrSrc":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=1140x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&signature=URK8ep38WWClbYies4UXuaLOVOg=","imgAttrSrcSet":"https://maps.googleapis.com/maps/api/staticmap?markers=icon:https://m.bbb.org/terminuscontent/dist/img/maps/bbb_blue_map_indicator.svg?tx=f_png,w_25,h_40%7C38.279018,-85.51543590000001&maptype=roadmap&zoom=16&size=1140x250&key=AIzaSyAYxgl8FgT1m6zIOLFRW0eJ9lhdmUBFqZc&scale=2&signature=RGfGJxENtEVUJm2tmRPyoqXciK0= 2x"}]},"formattedAddress":"13104 Eastpoint Park Blvd, Louisville, KY 40223","contact":{"email":"[email protected]","phoneNumber":"(800) 388-2222","faxNumber":"(502) 589-9940","emailPr":"[email protected]","phoneNumberPr":"(502) 588-0049","textNumber":null},"jurisdiction":["KY","IN"],"officeHours":["Monday through Friday: 8:00am - 4:30pm"],"phoneHours":["Available 24/7"],"excludeFromLocator":false,"type":"Primary"}},"primary":"75256a08-20e0-45e9-ba39-196a13154f50","branches":[]},"additionalResources":[{"title":"Received a Call From BBB?","description":"Meet your Accreditation Consultants!","url":"https://www.bbb.org/local-bbb/bbb-of-louisville-southern-indiana-and-western-kentucky/people/business-development","priority":3},{"title":"Meet the BBB Team!","description":"Get to know the staff of your BBB.","url":"https://www.bbb.org/local-bbb/bbb-of-louisville-southern-indiana-and-western-kentucky/people/staff","priority":4}],"urls":{"bbbUrl":"/local-bbb/bbb-of-greater-kentucky-and-south-central-indiana","branchesUrl":"/bbb-directory/us/ky","bbbEventsUrl":"/local-bbb/bbb-of-greater-kentucky-and-south-central-indiana/events","bbbSupportersUrl":"/local-bbb/bbb-of-greater-kentucky-and-south-central-indiana/supporters","informationPageImageUrl":"/corecmsimages/2022/a045c87c-4967-44e1-ab7b-295578ba3f8c.jpg","employmentOpportunitiesUrl":"/local/0402/employment-opportunities","fileComplaintUrl":"/file-a-complaint","submitReviewUrl":"/leave-a-review","businessLoginUrl":"/louisville/login","consumerLoginUrl":"/louisville/consumer/login","annualReportsUrl":"/louisville/get-to-know-us/annual-reports","joinApplyUrl":"/get-accredited"},"socialMedia":[{"id":"facebook","name":"Facebook","url":"https://www.facebook.com/bbbkyin/"},{"id":"instagram","name":"Instagram","url":"https://www.instagram.com/bbblouisville/"},{"id":"twitter","name":"Twitter","url":"https://twitter.com/BBBLouisville"},{"id":"linkedin","name":"LinkedIn","url":"https://www.linkedin.com/company/better-business-bureau-louisville"},{"id":"youtube","name":"YouTube","url":"https://www.youtube.com/user/BBBLouisville"}],"navigation":{"footerLinks1":[{"id":"l4kjqg3ga","text":"Language Translation Information","title":null,"href":"/all/change-browser-language","links":null,"priority":0,"target":null},{"id":"hqpqncnio","text":"Search for a Business","title":null,"href":"/search","links":null,"priority":0,"target":null},{"id":"wazzotjaz","text":"Get a Quote","title":null,"href":"/get-a-quote","links":null,"priority":0,"target":null},{"id":"l6oan5vgc","text":"Start a Review","title":null,"href":"/leave-a-review","links":null,"priority":0,"target":null},{"id":"nerkpem3i","text":"File a Complaint","title":null,"href":"/file-a-complaint","links":null,"priority":0,"target":null},{"id":"rgyl1ctx","text":"BBB Scam Tracker","title":null,"href":"/scamtracker","links":null,"priority":0,"target":null},{"id":"hyhyoqthd","text":"File an Auto Warranty Complaint","title":null,"href":"https://bbbprograms.org/programs/all-programs/bbb-autoline","links":null,"priority":0,"target":null},{"id":"rqamraje","text":"Sign up for Scam Alerts","title":null,"href":"https://signup.e2ma.net/signup/1900156/1902645","links":null,"priority":0,"target":"_blank"},{"id":"ani9ziao","text":"Frequently Asked Questions (FAQ)","title":null,"href":"/all/faq","links":null,"priority":0,"target":null},{"id":"ni9ziaoa","text":"Consumer HQ","title":null,"href":"/all/consumer-hq","links":null,"priority":0,"target":null}],"footerLinks2":[{"id":"ho8csfg8u","text":"Search Business Profiles","title":null,"href":"/search","links":null,"priority":0,"target":null},{"id":"fgwup73mp","text":"Get Accredited","title":null,"href":"/get-accredited","links":null,"priority":0,"target":null},{"id":"8hosvguyd","text":"Data Privacy Framework Program","title":null,"href":"https://bbbprograms.org/programs/all-programs/dpf","links":null,"priority":0,"target":"_blank"},{"id":"fsjd89kj3","text":"Cross-Border Privacy Rules Certification","title":null,"href":"https://bbbprograms.org/programs/all-programs/GlobalPrivacyDivision/CrossBorderPrivacyRules","links":null,"priority":0,"target":"_blank"},{"id":"sdfr56h7u","text":"Get Your Business Listed","title":null,"href":"/get-listed","links":null,"priority":0,"target":null},{"id":"jzp7zjxcz","text":"Partner Code of Conduct","title":null,"href":"/partner-code-of-conduct","links":null,"priority":0,"target":null},{"id":"sftm06ofop","text":"Apply for BBB Accreditation","title":null,"href":"/apply","links":null,"priority":0,"target":null},{"id":"ftm06ofops","text":"Business HQ","title":null,"href":"/all/your-business-hq","links":null,"priority":0,"target":null}],"footerLinks3":[{"id":"8homn8zf4","text":"Mission & Vision","title":null,"href":"/mission-and-vision","links":null,"priority":0,"target":null},{"id":"mjpmg5b7n","text":"Directory of Local BBBs","title":null,"href":"/bbb-directory","links":null,"priority":0,"target":null},{"id":"bjdldug0sn","text":"International Association of Better Business Bureaus","title":null,"href":"/local-bbb/international-association-of-better-business-bureaus","links":null,"priority":0,"target":null},{"id":"az00ufjd","text":"BBB Institute for Marketplace Trust","title":null,"href":"https://www.bbbmarketplacetrust.org","links":null,"priority":0,"target":"_blank"},{"id":"k9qgm92wzf","text":"Careers","title":null,"href":"/all/employment","links":null,"priority":0,"target":"_blank"},{"id":"mtnopba8v","text":"BBB Wise Giving Alliance (Give.org)","title":null,"href":"https://give.org","links":null,"priority":0,"target":"_blank"},{"id":"95xb4z3s7p","text":"BBB National Programs","title":null,"href":"https://www.bbbprograms.org","links":null,"priority":0,"target":"_blank"},{"id":"gympytu7","text":"Contact","title":"Contact","href":"/local-bbb/bbb-of-louisville-southern-indiana-and-western-kentucky/people/staff","links":null,"priority":1,"target":""},{"id":"crgf5n5a","text":"Give.org","title":"Give.org","href":"https://www.give.org/","links":null,"priority":3,"target":"_blank"},{"id":"45tmog0m","text":"BBB Institute for Marketplace Trust","title":"BBB Institute for Marketplace Trust","href":"https://www.bbbmarketplacetrust.org/","links":null,"priority":4,"target":"_blank"},{"id":"pvtmhbvg","text":"BBB Business Partner Code","title":"BBB Business Partner Code","href":"/partner-code-of-conduct","links":null,"priority":7,"target":""}],"footerBottomLinks":[{"id":"opuuwwn1o","text":"Terms of Use","title":null,"href":"/terms-of-use","links":null,"priority":0,"target":null},{"id":"ackisfjum","text":"Privacy Policy","title":null,"href":"/all/privacy-policy","links":null,"priority":0,"target":null},{"id":"yt1tbngb6","text":"Your Ad Choices","title":null,"href":"/all/privacy-policy#ads","links":null,"priority":0,"target":null},{"id":"mxarcqtr","text":"Trademarks","title":null,"href":"/trademarks","links":null,"priority":0,"target":null},{"id":"pamqmd8e8","text":"Hyperlinking Policy","title":null,"href":"/hyperlinking","links":null,"priority":0,"target":null}],"forConsumersFooterLink":{"id":"x57030ecd","text":"For Consumers","title":null,"href":"/all/consumer-resources","links":null,"priority":0,"target":null},"forAllBusinessesFooterLink":{"id":"c57030efd","text":"For All Businesses","title":null,"href":"/all/business-resources","links":null,"priority":0,"target":null},"mainNavLinks":[{"id":"jfyrnnt3","text":"Consumer Login","title":"Consumer Login","href":"/account/login","links":null,"priority":4,"target":""},{"id":"0gvefwz0","text":"BBB Events","title":"BBB Events","href":"/local-bbb/bbb-of-louisville-southern-indiana-and-western-kentucky/events","links":null,"priority":3,"target":""},{"id":"sbmn8wvm","text":"Meet the BBB Team!","title":"Meet the BBB Team!","href":"/local-bbb/bbb-of-louisville-southern-indiana-and-western-kentucky/people/staff","links":null,"priority":0,"target":""},{"id":"p3r8denh","text":"Meet Your Business Development Team","title":"Meet Your Business Development Team","href":"/local-bbb/bbb-of-louisville-southern-indiana-and-western-kentucky/people/business-development","links":null,"priority":0,"target":""},{"id":"lwkejjdu","text":"BBB Consumer Education Fund","title":"BBB Consumer Education Fund","href":"/local/0402/bbb-consumer-education-fund.html","links":null,"priority":4,"target":""},{"id":"asqa2wqq","text":"For Consumers","title":"For Consumers","href":"/all/consumer-resources","links":null,"priority":3,"target":""},{"id":"ayfxbtfl","text":"For Businesses","title":"For Businesses","href":"/all/business-resources","links":null,"priority":3,"target":""}],"topNavLinks":[{"id":"xkvsyflmu","text":"BBB Accreditation","title":null,"href":"/get-accredited","links":null,"priority":1,"target":null},{"id":"3h9xlgfb","text":"Business Login","title":"Business Login","href":"/louisville/login","links":null,"priority":2,"target":""},{"id":"mvezr7qj","text":"Scam Tracker","title":"Scam Tracker","href":"/scamtracker","links":null,"priority":3,"target":""}],"forAboutBbbFooterLink":{"id":"7f4e46193","text":"About BBB®","title":null,"href":"/all/about-bbb","links":null,"priority":0,"target":null}},"persons":[{"id":"5mogrcmg","name":"Business Development","persons":[{"id":"96w49u5m","name":null,"firstName":"Jane","lastName":"Coon","priority":3,"type":null,"company":null,"title":"Accreditation Consultant","imageUrl":"https://m.bbb.org/prod/corecmsimages/6db5e3a0-d3c7-4cfd-8cc5-2baffa959c63.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0087","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"qdyl8ir0","name":null,"firstName":"Andrew","lastName":"Welch","priority":1,"type":null,"company":null,"title":"Director of Business Development","imageUrl":"https://m.bbb.org/prod/corecmsimages/bb17d239-9528-40bd-8da4-d8bd2ba1c4aa.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0064","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"12yekz4q","name":null,"firstName":"Aaron","lastName":"Sowders","priority":5,"type":null,"company":null,"title":"Accreditation Consultant","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/b08b5c22-a58d-45be-b21b-8eee2beafad6.jpg","bio":null,"email":"[email protected]","phone":"(859) 519-4723","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"pttc2h8f","name":null,"firstName":"Jim","lastName":"Lawless","priority":10,"type":null,"company":null,"title":"Independent Accreditation Consultant","imageUrl":null,"bio":null,"email":"[email protected]","phone":"(859) 519-4712","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"pm71w76v","name":null,"firstName":"John","lastName":"Straub","priority":10,"type":null,"company":null,"title":"Independent Accreditation Consultant","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/fca3d7e0-b857-46d9-b819-9c9c18b0f085.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0065","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"gxp2gwgl","name":null,"firstName":"Will","lastName":"Letke","priority":5,"type":null,"company":null,"title":"Account Manager","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"tgvhqdhl","name":null,"firstName":"Brandon","lastName":"Addison","priority":4,"type":null,"company":null,"title":"Account Manager","imageUrl":null,"bio":null,"email":"[email protected]","phone":null,"website":null,"socialMedia":[],"businessName":null,"accreditedDate":null}]},{"id":"u7vwutbe","name":"Staff","persons":[{"id":"mg7f0vld","name":null,"firstName":"Reanna","lastName":"Smith-Hamblin","priority":1,"type":null,"company":null,"title":"President/CEO","imageUrl":"https://m.bbb.org/prod/corecmsimages/d994d59c-e67d-42cb-b415-dce0b1816bb3.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0043","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"ts4yr3vj","name":null,"firstName":"Lori","lastName":"Shepherd","priority":3,"type":null,"company":null,"title":"Vice President of Operations","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/c2701113-6c9c-4eba-8b0e-999a74137804.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0059","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"cnz4k9sv","name":null,"firstName":"Patrick","lastName":"Sullivan","priority":14,"type":null,"company":null,"title":"Director of Investigations & Ad Review","imageUrl":null,"bio":null,"email":"[email protected]","phone":"(502) 588-0058","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"09opmom7","name":null,"firstName":"Jennifer","lastName":"Smith","priority":6,"type":null,"company":null,"title":"AB Records & Billing Manager","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/ab30b52f-fd21-4e0f-b13f-6a878a3a00a0.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0063","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"vkr4yncw","name":null,"firstName":"David","lastName":"Saull","priority":7,"type":null,"company":null,"title":"Retention Advisor","imageUrl":null,"bio":null,"email":"[email protected]","phone":"(502) 588-0010","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"4x3zv5z2","name":null,"firstName":"Andi","lastName":"Jackson","priority":13,"type":null,"company":null,"title":"Director of Events & Community Relations","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/baccb973-358a-4546-8b56-88523f292179.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0037","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"wdu8rcvi","name":null,"firstName":"Angie","lastName":"Estes","priority":19,"type":null,"company":null,"title":"Director of Charity Review","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/8caacbba-71df-47df-b25a-6dd14eb769cb.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0033","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"6cb4xdkn","name":null,"firstName":"For","lastName":"All","priority":40,"type":null,"company":null,"title":"General Inquiries","imageUrl":"https://m.bbb.org/prod/corecmsimages/5425405a-f7e1-47f5-b8ba-46693db9c565.jpg","bio":null,"email":"[email protected]","phone":"(800) 388-2222","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"zs96lt28","name":null,"firstName":"Whitney","lastName":"Adkins","priority":4,"type":null,"company":null,"title":"Director of Communications and Outreach","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/9652bb92-b238-4364-88b2-1f0e158b1590.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0049","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"4dy73tv1","name":null,"firstName":"Jeremy","lastName":"Dodson","priority":11,"type":null,"company":null,"title":"Digital and Creative Coordinator","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/515fb0ac-a3a2-404e-bbab-27100c12a182.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0032","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"f6hmy7tp","name":null,"firstName":"Will","lastName":"Hollis","priority":5,"type":null,"company":null,"title":"Director of Finance & HR","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/09f27793-c642-4f69-a932-2c722ed6ab08.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0020","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"w7auf2vr","name":null,"firstName":"Heather","lastName":"Clary","priority":9,"type":null,"company":null,"title":"Community and Media Relations Coordinator","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/885aed0d-94e8-4645-bfe7-92ed29471f7d.jpg","bio":null,"email":"[email protected]","phone":"(859) 519-4700","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"uc2wzdfm","name":null,"firstName":"Neil","lastName":"Fisher","priority":12,"type":null,"company":null,"title":"Benefits & Retention Coordinator","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/36900721-557e-4479-a78b-2663b94710e3.jpg","bio":null,"email":"[email protected]","phone":"(859) 519-4722","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"bz80rqgx","name":null,"firstName":"Nate","lastName":"Gatewood","priority":15,"type":null,"company":null,"title":"Director of Dispute Resolution","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/d3ecf5c1-621e-4de8-947f-c1c4644bea47.jpg","bio":null,"email":"[email protected]","phone":"(859) 519-4718","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"hnzdcrmk","name":null,"firstName":"Cathy","lastName":"Murphy","priority":16,"type":null,"company":null,"title":"Dispute Resolution Coordinator","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/6aa85a42-3b3a-44b4-a9a7-ba27562bd38a.jpg","bio":null,"email":"[email protected]","phone":"(859) 519-4719","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"rdmec3rf","name":null,"firstName":"Kim","lastName":"Sweazy","priority":8,"type":null,"company":null,"title":"Director of Fundraising and Special Events","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/d42df4a0-1a05-43c7-9fd4-4d360d4e8cc0.jpg","bio":null,"email":"[email protected]","phone":"(859) 519-4715","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"4kg7pi3m","name":null,"firstName":"Will","lastName":"Yost","priority":17,"type":null,"company":null,"title":"Data Quality Coordinator","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/9ed0c168-7179-4f08-a017-3560a389fb65.jpg","bio":null,"email":"[email protected]","phone":"(859) 519-4716","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"89jnvcvv","name":null,"firstName":"Wendy","lastName":"Popoca","priority":18,"type":null,"company":null,"title":"Administrator & Minority Outreach","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/2dd51358-af92-45ef-9f8c-79e42de91018.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0031","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"bhkhezgc","name":null,"firstName":"Selina","lastName":"Jones","priority":19,"type":null,"company":null,"title":"Accreditation Specialist","imageUrl":"https://m.bbb.org/prod/corecmsimages/2023/91011dcb-d860-4c75-98c5-bfd51e87ca7a.jpg","bio":null,"email":"[email protected]","phone":"(502) 588-0074","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null},{"id":"7cev0htt","name":null,"firstName":"Meghann","lastName":"Marks","priority":6,"type":null,"company":null,"title":"Benefits Coordinator","imageUrl":null,"bio":null,"email":"[email protected]","phone":"(502) 588-0052","website":null,"socialMedia":[],"businessName":null,"accreditedDate":null}]}],"culture":{"id":"en-us","cultureInfo":"en-US","twoLetterIsoLanguageName":"en","twoLetterIsoCountryCode":"US","threeLetterIsoCountryCode":"USA","countryCode":2,"bbbCountry":0},"raqEnabled":true,"supporters":{},"languages":["English","Spanish"],"popularTobIds":["50544-000","10177-000","60075-000","60289-000","10126-000","50040-000","90021-000","60103-000","60042-000","60729-000"],"complaintQualificationQuestions":[{"qualificationHtml":"

BBB does not handle employer/employee disputes. Please contact your state's labor department.

\n

Kentucky Labor Cabinet

\n
500 Mero Street, 3rd Floor
Frankfort, KY 40601
 
Wage and Hour (502) 564-3534
Workers' Compensation: (502) 564-5550
\n

https://labor.ky.gov/Pages/index.aspx

","question":"Is this an employee/employer complaint?"},{"qualificationHtml":"

BBB does not handle complaints regarding criminal acts. Please contact your local police department and or your state's attorney general.

","question":"Does your complaint seek a criminal penalty?"},{"qualificationHtml":"

BBB does not handle complaints currently in litigation. We encourage you to file a customer review by clicking here.

","question":"Has this complaint been filed in court?"},{"qualificationHtml":"

BBB does not handle business to business complaints for collection purposes. We suggest you try small claims court or contact an attorney.

","question":"Are you a business attempting to collect money from another business?"},{"qualificationHtml":"

Please call us at 502-588-0057 to discuss possible options

","question":"Have you already filed a complaint with BBB against this business about the same issue?"},{"qualificationHtml":"

Your purchase must have been made in the last year for BBB to process it.
BBB suggests that you submit a customer review here.

","question":"Was your purchase made more than one year ago?"}],"applyForAccreditationInfo":{"applyEmail":"[email protected],[email protected],[email protected]","applicationSubmissionId":"0","getAccreditedOptOut":null,"getAccreditedThankYouOptOut":false,"getAccreditedLeadEmail":"[email protected],[email protected],[email protected]","paymentProcessorUrl":null,"questions":[{"question":"Have you been in business for more than six months?","required":"true","helptext":"The business must have been in business 6 months or more in order to qualify for accreditation.","type":3},{"question":"Annual revenue for last year?","required":"true","helptext":"This information is confidential and is only used to determine eligibility for accreditation and annual rate.","type":2},{"question":"Does this business have more than one location?","required":"true","helptext":null,"type":3},{"question":"How many full-time employees do you have at your company?","required":"true","helptext":"Your annual rate is determined, in part, by your total number of employees.","type":2},{"question":"How many part-time employees do you have at your company?","required":"true","helptext":"Your annual rate is determined, in part, by your total number of employees.","type":2},{"question":"Do you have any licensing certifications you wish to provide?","required":"true","helptext":"It's OK if you don't have this information now, you can always add it later.","type":3}],"contactNumber":null,"contactExtension":null,"contactEmail":null,"displayAccreditationFees":null,"getAccreditedContactNumber":null,"getAccreditedContactExtension":null,"getAccreditedContactEmail":null,"getAccreditedSchedulingURL":null,"contactTextSMS":null},"liveChatGroupId":null,"getListedRealTimeEmails":"[\"[email protected]\",\"[email protected]\",\"[email protected]\"]","bbbUrlSegment":"bbb-of-greater-kentucky-and-south-central-indiana"}},"isOutOfBusiness":false,"license":{"isCompetencyLicenseRequired":false,"isEnhancedLicense":true,"details":[],"licensingTexts":[],"showLicensing":false},"numEmployees":140,"organizationDescription":"Gilkey Window Company in Cincinnati, OH provides custom made fiberglass and vinyl windows and doors direct to the homeowner, installed and serviced by Gilkey Window workmen with a full labor and materials warranty.  ","paymentMethods":[],"paymentMethodCustomTexts":[],"refundExchangePolicy":[],"additionalRestaurantDetails":null,"typeOfEntity":{"legalOrgType":1003,"name":"Corporation","canDisplay":true},"yearsInBusiness":47,"restaurantDetails":[],"serviceType":[],"menuType":[]},"isLocalReport":true,"isSystemWide":false,"display":{"additionalInformationTexts":{"allIds":["1243550288","1243550289","1243550290"],"moreInfoIds":[],"detailIds":[],"overviewIds":[],"complaintIds":[],"reviewIds":[],"byId":{"1243550288":{"title":"Reason for Rating - Not Rated","customTextSectionId":7121,"id":"1243550288","position":32767,"text":"Complaints against this business are handled by another BBB."},"1243550289":{"title":"Products and Services","customTextSectionId":7112,"id":"1243550289","position":32767,"text":"Provia entry systems, ProVia entry systems"},"1243550290":{"title":"Rating Reason","customTextSectionId":7102,"id":"1243550290","position":32767,"text":"Customer Reviews are not used in the calculation of the BBB Letter Grade Rating."}}},"alerts":{"byId":{},"allIds":[],"overviewIds":[],"complaintIds":[],"reviewIds":[],"accreditationIds":[]},"claim":{"isClaimed":true,"claimBusinessUrl":"/louisville/login"},"complaintDisclaimerHtml":null,"isRequestQuoteActive":true,"industryTips":null,"prodSrvcsSummary":"Provia entry systems, ProVia entry systems","programParticipationText":null,"referralAssistanceTexts":[],"relatedBusinessList":{"relatedBusinesses":[],"customText":[]},"socialMediaList":[{"url":"https://www.facebook.com/GilkeyWindows","urlType":703,"label":"Facebook","type":"facebook"},{"url":"https://twitter.com/gilkeywindows","urlType":704,"label":"Twitter","type":"twitter"},{"url":"https://www.linkedin.com/company/gilkey-window-co.-inc.","urlType":705,"label":"LinkedIn","type":"linkedin"},{"url":"https://www.youtube.com/user/GilkeyWindow","urlType":706,"label":"YouTube","type":"youtube"}],"latestNewsList":[{"id":"30101","image":{"id":16564,"url":"https://m.bbb.org/prod/corecmsimages/2022/3b68bce8-b112-4dcc-adbb-026aa18b3925.jpeg","fileCode":"3b68bce8-b112-4dcc-adbb-026aa18b3925","title":"taxesimage","description":"taxesimage","contentCode":"fa887d7e-d5a7-4d5e-be0d-e939087c718c","mainImage":true,"order":1,"imageCaption":"Tax","imageTitle":"taxesimage","credit":"Shutterstock","altText":"person doing taxes with calculator"},"title":"BBB Tip: Tax return preparers HQ","type":"Article","url":"https://www.bbb.org/article/news-releases/30101-bbb-tip-tax-return-preparers-hq","summary":"Find tax return preparation resources from the BBB","modifiedDate":"2024-04-01T14:37:31.84Z","eventStartDate":"0001-01-01T00:00:00","eventUrl":null},{"id":"24805","image":{"id":11273,"url":"https://m.bbb.org/prod/corecmsimages/ddd0b0a1-42c5-42a9-98b0-b1fcdc9a6f37.jpeg","fileCode":"ddd0b0a1-42c5-42a9-98b0-b1fcdc9a6f37","title":"GettyImages-1206456618-600x358-53f1ff2","description":"GettyImages-1206456618-600x358-53f1ff2","contentCode":"c9468c15-742e-42c6-b2c7-0bb46496707c","mainImage":true,"order":1,"imageCaption":null,"imageTitle":"GettyImages-1206456618-600x358-53f1ff2","credit":"Getty","altText":null},"title":"BBB Tip: What to do after a damaging storm ","type":"Article","url":"https://www.bbb.org/article/news-releases/24805-bbb-tip-after-the-storm","summary":"The moments after a storm or natural disaster can feel overwhelming. BBB has tips to help you get started and avoid scams. ","modifiedDate":"2023-09-01T13:34:21.008Z","eventStartDate":"0001-01-01T00:00:00","eventUrl":null}]},"reviewsComplaintsSummary":{"suppressReviews":false,"averageOfReviewStarRatings":4.55,"displayReviewStarRating":true,"reviewsTotal":37,"complaintsTotal":3,"displayAverageOfReviewStarRatings":true,"submitReviewErrorMessage":"Unable to save review. Please try submitting the review again.","totalClosedComplaintsPastThreeYears":3,"totalClosedComplaintsPastTwelveMonths":0},"rating":{"bbbRating":"A+","ratingReasonNotRated":null,"ratingReasons":[]},"complaintQualificationQuestions":[{"qualificationHtml":"

BBB does not handle employer/employee disputes. Please contact your state's labor department.

\n

Kentucky Labor Cabinet

\n
500 Mero Street, 3rd Floor
Frankfort, KY 40601
 
Wage and Hour (502) 564-3534
Workers' Compensation: (502) 564-5550
\n

https://labor.ky.gov/Pages/index.aspx

","question":"Is this an employee/employer complaint?"},{"qualificationHtml":"

BBB does not handle complaints regarding criminal acts. Please contact your local police department and or your state's attorney general.

","question":"Does your complaint seek a criminal penalty?"},{"qualificationHtml":"

BBB does not handle complaints currently in litigation. We encourage you to file a customer review by clicking here.

","question":"Has this complaint been filed in court?"},{"qualificationHtml":"

BBB does not handle business to business complaints for collection purposes. We suggest you try small claims court or contact an attorney.

","question":"Are you a business attempting to collect money from another business?"},{"qualificationHtml":"

Please call us at 502-588-0057 to discuss possible options

","question":"Have you already filed a complaint with BBB against this business about the same issue?"},{"qualificationHtml":"

Your purchase must have been made in the last year for BBB to process it.
BBB suggests that you submit a customer review here.

","question":"Was your purchase made more than one year ago?"}],"requestAQuoteUrlId":0},"newHeaderFooter":{"enabled":true}};
Share
Business Profile

Window Installation

Gilkey Window Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
Visit Website(502) 267-1616
See Hours
Operating Hours
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
Closed
Closed

About

Overview

Gilkey Window Company

2199 Watterson Trail

Louisville, KY 40299

View Service AreaView Headquarters

BBB Accredited Since: 5/8/1991

Years in Business: 47

BBB Accreditation & Rating

Gilkey Window Company is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

About This Business

Gilkey Window Company in Cincinnati, OH provides custom made fiberglass and vinyl windows and doors direct to the homeowner, installed and serviced by Gilkey Window workmen with a full labor and materials warranty.  

Products and Services

Provia entry systems, ProVia entry systems

Photos and Videos

Business Details

Local BBB:
BBB serving Greater Kentucky and South Central Indiana
BBB File Opened:
5/17/1990
Business Started:
1/1/1978
Business Started Locally:
6/1/1978
Business Incorporated:
9/22/1988
Type of Entity:
Corporation
Business Management:
Mr. J. Michael Gilkey, President
Mr. Kelly Lockman, General Manager
Mr. Cris Riel, Marketing Director
Mr. Vincent Gilkey, Vice President
Number of Employees:
140

Additional Contact Information

Principal Contacts
Mr. J. Michael Gilkey, President
Mr. Vincent Gilkey, Vice President
Customer Contacts
Mr. Kelly Lockman, General Manager
Fax numbers
Other Fax: (502) 267-4565
Additional Phone Numbers
Other Phone: (800) 878-7771
Other Phone: (513) 449-1795
Additional Email Addresses
Sales: Email this Business
Additional Websites
Website 1
Website 2
Website 3
Website 4
Social Media

Additional Information

Business Categories
Window Installation, Windows, Doors, Storm Windows and Doors, Vinyl Doors, Vinyl Windows

More Resources

BBB Reports On: Known Marketplace PracticesOverview of Ratings

Featured Content

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.