BBB Scam Alert: Fake relief check phone calls claim you have money waiting

BBB warns of fake relief check phone calls directing people to a phishing site. Learn how the scam works and how to protect your identity.

BBB is warning people about a new phishing phone scam where callers claim you have an unclaimed “relief check” waiting.

In order to claim your check, you have to visit a website to collect it. The message sounds official, but it is a trick to steal your personal and financial information. BBB Scam Tracker has received over 800 reports in less than two months about this scheme.

What you'll learn:

How this relief check phone scam works

Warning signs to watch for in the call and website

Steps you can take to protect your money and identity

On BBB Scam Tracker, one person shared the message they received, “Hey, it's Dan from www.myreliefcheck.com. Our records show you may have $5286 waiting in a relief check that's already been issued in your name, but has not yet been collected. This could be from past relief programs or federal assistance payments. visit www.myreliefcheck.com. Search your name and collect it before it's returned.”

How the scam works

You receive a call, voicemail, or text saying you qualify for an unclaimed relief payment. You’re directed to a website that warns you to act quickly before the money is returned. But the site doesn’t lead to real government assistance. Instead, it redirects you to a page called, “My Cash Search.”

On that page, you’re asked to enter personal details such as your ZIP code, phone number, email, and home address. After that, you’re pushed to redeem offers that lead to outside sites. This setup allows scammers to collect your information, flood you with spam, and trick you into signing up for unwanted services or charges. Some sites may also install harmful software on your device.

By handing over this data, victims risk identity theft, drained bank accounts, and nonstop contact from scammers. Many reports also mention follow-up calls, texts, or emails trying to get even more money or information.

Tips to avoid this phishing scam

Hang up and don't engage.

Government agencies will not call and tell you to visit a random website to claim money.

Verify with official sources and avoid unfamiliar websites.

If you receive a call about unclaimed money, contact the government agency directly using contact information from its official website. Do not click on links or visit sites given by the caller.

Never share personal or financial information with strangers.

Do not give out Social Security numbers, banking information, ID numbers, or addresses.

Check the web address closely.

Scammers often create sites that look real but are slightly different from the official one. Learn how to spot a fake website.

Watch for urgent language.

Phrases like “act now” or “before it’s returned” are red flags.

Call your bank if you shared payment details.

They can help you freeze accounts and look for suspicious activity.

Report scams.

File a report with BBB Scam Tracker, the FTC, and local law enforcement.

Keep a record.

Save any texts, emails, or call details to share with investigators and your bank.

For more information

Learn more about government impostors.

Receive a text promising prizes and offers? Learn more about text message phishing scams.

Need tips on financial wellness? See BBB’s financial wellness HQ.

Report scams to BBB Scam Tracker.