Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Data Analytics

Statcode, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Analytics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 4th, 2024, I, REMOVEDof REMOVED, and REMOVEDof StatCode, Inc., of Louisville, KY, entered into a contract for the creation of a website chatbot for my website REMOVED.

    Upon the completion of the chatbot on or around August 15th, 2024, I paid the remainder of the agreed-upon rate bringing the total paid to $2110. The chatbot was working properly on the REMOVEDwebsite on that date.

    Approximately two weeks after the final payment, REMOVEDsent notice of termination of the contract and subsequently disabled the chatbot.

    Several requests were made by the plaintiff to the defendant, asking him refund the total payment of $2110. These requests have gone unanswered.

    Business Response

    Date: 11/04/2024

    I am a small minority owned business owner. The value of the work I did for REMOVEDis worth $6,000. I gave it to him for $2000. Even less that the contract agreement. I completed the scope of work and also when above and beyond the call of duty. He continues to maintain that I work for him for free. That is something I can not afford to do. 

    Customer Answer

    Date: 11/04/2024



    Complaint: REMOVED



    I am rejecting this response because: REMOVEDdid complete the work and delivered the final product after payment in full of $2110. He then subsquently deleted the work product after two weeks, leaving me with nothing after paying the full contract amount.  I ultimately received nothing and he received $2110. If this weren't a civil contract matter, it would be considered theft. 



    Sincerely,



    REMOVED

Statcode, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.