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Find a Location

Lexington Athletic Club, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Lexington Athletic Club, Inc.

      3882 Mall Rd Lexington, KY 40503-4438

      BBB Accredited Business
    • Lexington Athletic Club, Inc.

      811 Corporate Dr STE 202 (corp. address) Lexington, KY 40503-5409

      BBB Accredited Business

    Business ProfileforLexington Athletic Club, Inc.

    Health Club
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/2001

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Lexington Athletic Club, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Lexington Athletic Club, Inc.

        3882 Mall Rd Lexington, KY 40503-4438

        BBB Accredited Business
      • Lexington Athletic Club, Inc.

        811 Corporate Dr STE 202 (corp. address) Lexington, KY 40503-5409

        BBB Accredited Business
      Location of This Business
      3882 Mall Rd, Lexington, KY 40503-4438
      BBB File Opened:
      3/8/2005
      Years in Business:
      39
      Business Started:
      6/1/1984
      Accredited Since:
      6/1/2001
      Alternate Business Name
      • Kids Place
      • LAC
      Hours of Operation

      Primary

      M:
      5:00 AM - 11:00 PM
      T:
      5:00 AM - 11:00 PM
      W:
      5:00 AM - 11:00 PM
      Th:
      5:00 AM - 11:00 PM
      F:
      5:00 AM - 9:00 PM
      Sa:
      7:00 AM - 7:00 PM
      Su:
      8:00 AM - 8:00 PM
      Business Management
      • Mr. Jeff D. Graue, President
      Contact Information

      Principal

      • Mr. Jeff D. Graue, President

      Customer Contact

      • Mr. Jeff D. Graue, President
      • Mr. Mark Dickinson, General Manager
      • Ms. Cindy Hewitt, Membership
      Additional Contact Information

      Fax Numbers

      • (859) 271-9707
        Primary Fax
      • (859) 977-0377
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/16/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Had a membership at Lex Athletic while I was a student at *** When I was no longer a student and moved back to my home city I gave notice to Lex athletic to cancel. I gave it a month for them to process. Talked to a manager and she said send a copy of my ID and a bill/mail with my name on it from that address. My Mom sent everything in writing via USPS as well. Have again been charged 34.45 today 2/16/23. I be moved out of lexington on 10/23/22. Since we followed all the rules and stipulations we are logging a complaint here prior to going to our family attorney. 172.25 deducted from my checking account after I moved (34.45 monthly) I am 22… they prey on young people who move away and I do not have money to pay this. It means I cannot pay my water bill this month. Terrible predatory practice considering I followed all the roles to a “T” and my Mom even helped me make sure I followed the contract.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Heidi R

      3 stars

      05/27/2022

      LAC conveniently boasts they offer daycare services, for a FEE (this service is not included like at many other gyms) yet the cut off for supervision is 6 years old. They recommend 7-13 year old children to be left alone, unsupervised inside the lobby facilities of the gym. Yet, they charge a fee for your child to join. How is this even legal, let alone in the best interest of...anyone? I would really like this looked into. They suggest giving your child an ipad to use while you work out. If you haven't been inside LAC, it's huge. As a parent who does not feel comfortable leaving my 7 year old alone, this severely limits the space I can use bc i have to be in close proximity. Why would they charge a fee for this? And honestly, is this legal? Next rant- the PAID daycare "Service" for 6mo- 6 years. I have a 2.5 year old. LAC has a 10 minute crying policy that they STRICTLY enforce.. which means, without fail, 10 minutes after i drop my toddler off at the gym- they call me to come right back. It seems they dont even try to console her, they just call the manager and he calls me to come pick her up. Its absolutely pointless on both ends...yet they charge for this membership/daycare too? Frustrated b/c I can never get a workout in, not even 30 minutes, because of these insane childcare restrictions that I pay for, they quickly suggest cancelling our membership. It is obvious we are just a 'number' in the system. 7 years old are too old for supervision and toddlers aren't allowed to cry. I am not the only parent with this complaint. So many red flags here and causes for concern- can someone please help me understand how this is allowable?

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

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