Reviews

Review Details

• Review fromZachary W

  Date: 09/17/2022

  1 star
  They double charged my layaway payment. I have an item on layaway that have almost paid off. I paid $50 one day and they took an extra $50 the next and it didn't even go towards the layaway.
  

  Bud's Gun Shop.com

  Date: 09/20/2022

  After reviewing this order we do show that we have consulted with the customer regarding this issue. We were able to confirm only one payment was approved and submitted to us. Any additional pending payments the customer sees would be ones held by their financial institution and in most cases should fall off automatically. We would recommend that if those pending charges do not fall off automatically that the customer contacts their financial institution for more information and assistance.

• Review fromSantos P.

  Date: 09/15/2022

  1 star
  I'm giving one star because there is nothing less than that and because of my first order. I made a couple of orders with them for shipping to Puerto Rico (PR). My first order was a breeze, a pistol, great price and free shipping better yet. It was then from the second order on that they messed up the situation due to shipping charges. Their webpage states that the shipping charges to PR is $40 but they shipped the item for less than $7 (paid for the shipping of a USPS First Class Mail Package with a weight of less than a pound) I claimed and they stated that was an error and refunded $30 which was great. Then it came to my third order, again ordered a couple of items, they charged $40 and when I claimed they stated that the charge was correct because they shipped via UPS and that the previous refund was to help me. They don't know that UPS and USPS are different companies that do not take packages to carry from point A to point B. Again, they shipped this one the same way, (USPS First Class Mail Package with a weight of less than a pound) this time they paid a little bit more but still less than $10. They did not want to give a refund for what charged illegally. I asked for the UPS tracking number and said that they do not give that information. Ok, I know that never existed and that's why do not want to give it. There are much more companies out there in the web that are professional on this matter and provide better service. Will never ever buy from Budsgunshop.com again and am not recommending as a business.
  

  Bud's Gun Shop.com

  Date: 09/22/2022

  We do advertise that any accessories or long guns shipping outside of the continental US would see higher shipping costs due to the additional shipping and handling required for the items to ship. Typically, we ship all firearms free and accessories would start at a shipping rate of $9, but this could go up based on the weight of the shipment. In most cases, packages being sent to Puerto Rico, or to any other area outside the continental US would ship via USPS. We do normally ship via UPS as they are our standard carrier, but in circumstances where we are unable to ship using them, we can ship via USPS. In this case, handguns shipping via air shipping would receive free shipping even going to areas at no additional cost. Any items, such as accessories or long guns, going via ground shipping are subject to high shipping and handling costs as we state on our website:
  "Hawaii, Alaska, and US Territories
  Shipping charges to these areas may be higher than our standard charges."
  We did make an exception for the customer's first order as a one-time courtesy, however, the shipping charges are provided up front and the customer agreed to them when placing the order. We explained that we would not be able to revert shipping charges on every order because of the increased cost of shipping and handling in these cases. If there are any questions about our shipping terms or orders please feel free to contact us again at any time, we are always happy to help in any way that we can.

  Santos P.

  Date: 09/29/2022

  It is simple, you stated that normally ships UPS been why the $40 shipping cost to Puerto Rico which I agreed because you were going to ship them by UPS but for my surprise, but you did not. You used USPS and both orders weighted less that one pound each and furthermore shipped USPS First Class Package paying less than $10 each. You charged me a shipping amount with a carrier was not used (UPS). Remember, I have view of every USPS shipping with a valid tracking number and the system tells me the route, the weight, what the sender's paid for the shipping, address going to, and even a photo of the mail. Never mind, there are other online stores providing better customer service.
  Shame on you.

• Review fromMike M

  Date: 09/15/2022

  1 star
  Going on day 9 of the 7 business day ship time. Contacted customer service to be told that they will ship soon. When I asked if soon was today or next week they told me that they aren’t sure.
  

  Bud's Gun Shop.com

  Date: 09/22/2022

  We are very sorry for the delay with your recent order. We do expect all of our items to ship out within our standard 3-7 business day time frame unless the item is advertised as a special order item. In this case, this item would normally ship out within that time frame due to being an accessory as those tend to process faster than firearm orders on average. However, due to the additional processing necessary to have this item shipped out due to regulations in the delivery area and exemptions provided it did take a bit longer than normal to ship out. Even in these cases we do still try to ensure our orders will ship out within our standard time frame but unfortunately, it does appear this order did take 10 business days before it was fully processed and ready to ship out. We apologize again for the inconvenience.