We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Cox Communications
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cox Communications has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.21

    Average of 48 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Dianna K

      Date: 03/27/2024

      Decided to switch due to increasing bills without increased use and poor customer service to find out the problem. At this time found that they were expecting equipment back we never got. They “forgave“ it once we asked for proof of whoever signed for it (since it was never sent) but I found out we’ve been getting changed $5 a month rental fee for equipment we never had which adds up to $180 over 3 years yhat they will not give back and effectivly stole from us.

    • Brian F

      Date: 03/27/2024

      Terrible company, they should really be ashamed.

      We had a family member pass away in their house, the entire contents of the house had to be destroyed due to biohazard safety issues. Every other company that we had equipment with that was lost gave sincere condolences and waived all equipment costs. Not Cox, they said pay us our $250 or we will send to collections and put a claim in on the estate. Classless company and the employees who handled it were no better.

    • Sabrina R

      Date: 03/23/2024

      Unlimited is NOT UNLIMITED!!!! My phones are buffering after a week or two of paying… I thought I was bringing some bills down by switching but now getting 10$ charges for overages ugh!!!! Thought removing cable and streaming would be better but maybe just equal?!?! Disappointing!!!

    • Be D

      Date: 02/27/2024

      COX has horrible customer service. First, its advertised internet speeds are not what you actually get. Second, when an agent quotes you a price, that’s not actually your price. I was quoted $228 and my actual bill is $270. I went through customer service, escalation dept, and retention dept. I was told there’s nothing that can be done. This was a COX customer who made the mistake. COX said I could add cell service and get my bill under $228. So they say the more you bundle the more you save. So they want you too add more services to correct their own mistake, instead of just making the correction and eating their mistake. Unbelievable. If you can, DO NOT DO BUSINESS WITH COX. COX IS A HORRIBLE COMPANY

    • Jeff J

      Date: 02/27/2024

      I pastor a small church in Kansas and we have had a business account with Cox for over 25 years. Unfortunately, when I called about questions concerning my contract and rate increases, they informed me that I had been automatically renewed, per my knowledge according to a contract signed 3 years prior. Sadly, I had called before my contract was due to expire and the rep offered me a rate reduction without "any change to my existing contract". Apparently, this meant that I was now consigned to another year with Cox. I was given conflicting information that ended up costing me a lot of money and costed Cox my further patronage.

    • Terrelle T

      Date: 02/26/2024

      Simply put, Cox are thieves. I have maybe had a good 6 month run in the 3 almost 4 years I have had them. After my 2 year agreement was over, I entered into another one, since my agreement was over, my bill has changed every month. I have to call almost every month to get my bill fixed. At this point, it is exhausting having to check your monthly bill and go over it with a fine tooth comb because they put BOGUS charges or increases on your bill. They even try to charge a $50 deposit online just to downgrade services. Why are you trying to charge when you already charge outlandish service charges. The kicker is, I had an agent sell me the highest speed internet, but failed to tell me there was a data cap. Got my bill the next month to notice overage charges for internet for someone that works from home! Needless to say, I made them pull the call and refund me that overage charge. They really are crooks. I hate that they have such a monopoly in Phoenix, I would cancel this company with the quickness.

    • Tim P

      Date: 02/19/2024

      I have been a Cox customer for 25+ years. Cable & Internet. The credit card I used to autopay was stolen from one of my children. I cancelled that card but forgot to switch Cox autopay to the new card. When Cox informed me that my payment didn't go through, I paid them on the new card. They still charged me $30 for the 'non-payment' and would not waive the fee. One of the many reasons I will never be a Cox customer again.

    • Kimberly M

      Date: 02/14/2024

      If it were possible to give NO star I would!!! Rude, rude, rude to say the least! Calling to down grade, you actually have the pleasure to speak to a rep ALL OVER THE UNITED STATES! The 1st female I spoke with I asked her to hold on for a second as I am at work, she KEPT talking when I asked again if she could hold on as I was actually finishing up my transaction. Again she NEEDED to tell me to call back if it was going to take long and I interupted again and said it would not. when I had finished my transaction and said ok, I'm back and I am sorry to have detained you so long.....she hung up!! Called back and got a guy, UNPROFESSIONAL, UNPROFESSIONAL, UNPROFESSIONAL!!! He could/would not give me any information without the pin. Never mind my social or 1st pets name! UGH!!! finally I got the pin and told him I needed to down grade, he then goes into what I currently have! I KNOW WHAT I HAVE! I just want the internet only and then he says, well you're about to be disconnected for non payment.....I HATE COX!!!

    • Linda K

      Date: 02/13/2024

      Cox Mobile is the worst! And that is an understatement… They deserve 0 stars. Cox Mobile overpromises and underdelivers. I have been in escalation with my issue for weeks and no resolution has been offered. I feel like I am being held hostage by them. I am a senior who feels completely taken advantage of and they don’t care about me as a customer or a person. I have no phone service for this same duration. I wish my husband was still alive to defend me concerning this matter, but may he rest in peace and not have to deal with the shady corporation that is Cox Mobile. What a scam! Typical corporate greed at work. Don’t buy into their promises as they are all lies!

    • Jeff J

      Date: 02/09/2024

      Service goes out at night and every morning and good luck talking to someone in your own city. Run around and the worst Internet service I've ever experienced

    Cox Communications is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.