Business ProfileforCox Communications

I work from home to internet in vital part of my life at home, when I got cox they had constant outages, at one point one of they’re outages lasted two days, when I am experiencing outages I am unable to complete my work and it was causing issues at my workplace, putting me in a risky position at work, I was forced to find another internet provider that was more reliable. When I called to cancel they informed me I would need to bring the equipment in to UPS or a Cox store - in the past when I had to leave cox they had a tech come out for free to pick up their equipment- so when they informed me of this I was very put off. I had just missed a day of work due to the outages experienced the day before, I lost $200 worth of income for missing due to not having internet, and then when I finally call to disconnect they wanted me to spend more of my time and money on gas to return they’re equipment. I was on the phone with customer service for over 2hours trying to get someone to send a tech out to pick up they’re equipment, they refused and one of their representatives actually at one point hung up on me when I respectfully asked to speak to her manager about the issue. This entire experience was completely unacceptable. If there are other providers in your area, try to get with them instead of this horrible company!