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Business Profile

Internet Services

Mercury Broadband

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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

2.78

Average of 46 Customer Reviews

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Review Details

  • Debra H

    Date: 12/13/2022

    ******************* I've been with them 3years due for upgrade its been 4weeks still no upgrade half time no service paying 89.95 they get their money I don't get upgrade

  • Elizabeth D

    Date: 11/16/2022

    I have had Mercury Broadband internet for going on 7 years. It has worked decently until about 2 weeks ago. One day it just stopped working. We were told there is nothing they can do because the tower we are connected to hasn't been upgraded to the new system yet, and our equipment is old and outdated causing interference with other surrounding towers. They can't replace our equipment we are told because it still wouldn't work. There has been no follow up by the company other than me calling in repeatedly and only to be told I'm sorry theres nothing they can do, and them issuing small credits to my account for the inconvenience. Meanwhile I'm still paying for a service that I cannot use working from home. Went from having the ability to stream **** and *******, to not even being able to connect through wifi at all with upload speeds of .01mbps. $60/month for something that is unusable with no other options at all. Terrible customer service for those on the higher end at Mercury to not try to keep longstanding customers, instead are focused solely on getting new customers.

  • Sandy K

    Date: 09/29/2022

    Our recent experience with Mercury has been excellent. Working with Justin in the last two days resulted in a great outcome. He contacted another company for us that had installed a new router and sound system in our home last year. He was able to discover we could use that new router to upgrade our internet service and speed. He saved us time, an installation fee and made the upgrade easy.

  • Sheila H

    Date: 09/06/2022

    After a very frustrating week of missed calls, no service, and miscommunication, we finally were able to appreciate the company and expertise of Mercury's technician, Noah ******. He dedicated his entire afternoon to fixing our problems - on a 7 pitch roof (with a 40 lb. backpack, no less). We are sincerely hoping that he remains an employee with Mercury. He is truly a very valuable asset to the agency. He has skills that are far beyond the technical area. Hang on to him!

    Sincerely,

    Bob and Sheila ******

    Mercury Broadband

    Date: 09/07/2022

    Thank you for taking the time to send this review. We appreciate your business. Have a wonderful day.

  • Bob B

    Date: 08/21/2022

    the service man actually came out on Sunday to change out my equipment . He was fast and very helpful. I would hope all the service people are as helpful and efficient as Luther was

  • Barbara F

    Date: 08/15/2022

    They came out and upgraded our service and followed up with a call, I was happy for the service we received today.

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