About
Overview
Headquarters
Mercury Fiber
3400 SW Van Buren St
Topeka, KS 66611-2228
See Hours
| Monday | 7:00 AM - 8:00 PM |
|---|---|
| Tuesday | 7:00 AM - 8:00 PM |
| Wednesday | 7:00 AM - 8:00 PM |
| Thursday | 7:00 AM - 8:00 PM |
| Friday | 7:00 AM - 8:00 PM |
| Saturday | 8:00 AM - 5:00 PM |
| Sunday | 8:00 AM - 5:00 PM |
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 8/19/2010
Years in Business: 19
Products and Services
Photos and Videos
Business Details
- Local BBB:
- BBB of Midwest Plains
- BBB File Opened:
- 9/23/2008
- Business Started:
- 9/17/2007
- Business Incorporated:
- 9/17/2007
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Mercury Broadband
- Mercury Wireless, Inc.
- Business Management:
- Blake Wiseman, Vice President of Engineering
- Angela Tenbrink, Vice President of Finance
- Geri Johnson, Customer Support Manager
- Kwame Trotman, CEO
Additional Contact Information
- Principal Contacts
- Kwame Trotman, CEO
- Customer Contacts
- Blake Wiseman, Vice President of Engineering
- Angela Tenbrink, Vice President of Finance
- Geri Johnson, Customer Support Manager
- Additional Phone Numbers
- Other Phone: (785) 354-4915
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Refund and Exchange Policy
- Mercury Broadband has a 14 day "No Commitment", "No Questions" cancellation policy on all Internet and digital telephone services.
Latest Reviews
Jason H
"Please be aware. They bill one thing and do another." ... Read full review
Robert D
"Mercury has been so unreliable this last year in my area. I keep getting promises from customer service of better speed, better call backs and yet nothing." ... Read full review
Karl M
"Criminal company Paid with govt grants to install rural internet and walked away from projects after they collected all the monies.Stuck here in REMOVEDwith no access to fiber while they advertise high speed access!"
Frequently asked questions about Mercury Fiber
Is Mercury Fiber BBB Accredited?
Yes, Mercury Fiber has been a BBB Accredited Business since August 19, 2010.
What is the BBB rating of Mercury Fiber?
Mercury Fiber has an A+ BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.
How many complaints does Mercury Fiber have on BBB?
Mercury Fiber has 30 complaints filed with BBB in the last 3 years, 6 of them in the last 12 months.
How many customer reviews does Mercury Fiber have on BBB?
Mercury Fiber has 25 customer reviews on BBB.
How do I file a complaint against Mercury Fiber?
Where is Mercury Fiber located and what areas does it serve?
Mercury Fiber is headquartered at 3400 SW Van Buren St, Topeka, KS 66611-2228. Service area: Northeast Kansas.
What does Mercury Fiber do?
The BBB Business Profile for Mercury Fiber describes the business as follows: Mercury Fiber provides high speed Internet and digital telephone service to Northeastern Kansas and Northern Indiana. Business category: Internet Services.
How long has Mercury Fiber been in business?
Mercury Fiber has been in business for 19 years, since 2007.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.