Complaints
This profile includes complaints for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 183 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TAFS has not responsed regarding my release letter request? TAFS denied my request without just cause. I requested the release within the 90 day window required before renewal via email. I asked TAFS what was the reason to deny my request. TAFS has not responded. I would like to settle with TAFS to get out of the factoring contract. TAFS CURRENTLY OWES ME $1100 FOR 2 loads they never paid me on. TAFS can keep the funds if it releases me from the contract. Please confirm with a RELEASE LETTER.
Business Response
Date: 10/25/2022
TAFS management has reviewed this complaint. Our team responded via email to the carrier's requests on both October 15 and October 18. As stated, the carrier did not submit a termination within the proper window required in the contract. They also submitted terminations on September 6 and 12. Both of those were not within the proper window, and this has been told to the carrier via email. The carrier has not factored an invoice since May of 2022, which means they are in breach of contract. Any payments that are being sent to TAFS are from loads that the carrier is required to factor with TAFS. The carrier also has a negative residual balance of more than $4,500 which is owed to TAFS due to short pays and charge backs for loads from ******** ************** *** *********. All of this can be seen in the Client Portal.Customer Answer
Date: 10/25/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: These allegations are false. I have proof that I contacted TAFS on time for release from NOA. My NOA expires 12/2/22. I sent the first request of 3 times on Sept 6 which was the day after Labor Day, a Holiday, which would have been the first day I could have sent the request of 90 days. As a matter of fact, I have proof in the emails that I sent to the customer service address on file that was given on my NOA on Sept 1. In addition to that I have notified TAFS all year that I wanted out of the contract. I basically have not worked since TAFS withhelf my last loads payout just because they wanted to. I DO NOT WORK FOR TAFS. I WILL NOT WORK FOR TAFS. I have called and emailed TAFS several times for a response and they did not respond within a timely matter. The issue of the $4500 I owe TAFS is not true. I asked the customer service representative in charge of the investigation, "M" for a response when I sent her proof that all accounting from customer was paid and she never responded to me. TAFS has not given me any evidence that I owe anything. This is the first response I am receiving from TAFS thru the BBB. As of today, it is my belief that I don't owe TAFS anything. They are trying to fraudulently hold on to my account because I was a high paying account last year and they don't want to let me go. I will continue that TAFS accounting department is incompetent and that their customer service tactics to mislead, defer, and not answer customer emails and calls in order to keep me trapped in this bogus contract. TAFS client representative was untruthful when they presented the NOA that it was for one (1) client. Not all or every client I have. They are basically extorting me putting me out of business because I cannot work if they decide to keep every dollar I make just because they say so or their accounting methods are wrong. Therefore I am going to sue for damages to the maximum extend of the law until they release me from this sham of a contract. If TAFS wants to avoid a lawsuit, I am willing to pay the termination fee for release to be done with TAFS. TAFS needs to agree in writing that they will accept the termination fee and give me my RELEASE LETTER!
Regards,
****** *****Business Response
Date: 10/31/2022
Again, the carrier provided an email from September 6 for a termination request. This was too late, as explained previously. We do not have a termination request on file previous to that date. The request needs to be more than 90 days before the end of the contract, and September 6 is less than 90 days. As for the open negative balance, the client can see each invoice that was short paid by the debtor and each invoice charged back to the client due to non payment by the debtor by logging in to the Client Portal. The contract clearly states that all invoices must be factored with TAFS. If you have questions or want to speak with a Client Services representative about the negative balance, please call us at ************* Thank you.Customer Answer
Date: 11/08/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: TAFS is rejecting to cancel my NOA due to 1 day less of the 90 day required days to cancel due to a holiday is ludacris. That is just an unacceptable excuse to hold my contract. TAFS did not notify me for over 365 days that I had outstanding balances which is unacceptable for an accounting company. TAFS accounting is what caused the short payments. They do not pay according to their supposed contracteD services. They were to pay within 2 business days. Some of their payments were over 7 days. With the last two payments I still have not received AND IT HAS BEEN SINCE MAY 2022. I cannot operate my business with TAFS holding my earnings hostage at their whim or deciding to pay me when they want to pay me. Their contract is too obtrusive. TAFS is not a member of the board of the company and therefore hold powers that they should not have. As stated before, I will have to sue TAFS for damages for medling in the affairs of my company. Their interruptions of our business is causing us to go out of business. After I had to notify TAFS of the payment that they still have not paid, TAFS refuses to abide by their own contract to let my company out of the contract within 90 days, and/or with a payment of the fee of $1100 to be released. TAFS currently owes me $1100. I offered to settle for that amount once they cancel the NOA. THE DAMAGES WILL BE ALOT MORE.
Regards,
****** *****Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My contract was to renew with this
company I did not wish to renew with this company I sent a certified letter to the Mailing address 30 days before my renewed date to let them know that I did not wish to renew. they will not send me my release letter you get nowhere with the customer service and I just want to be done with it. Send my documents. I did what was asked in contract.Business Response
Date: 10/24/2022
TAFS management has reviewed this complaint. The contract clearly states you must send your termination notice more than 90 days before renewal. You do not have a valid termination on file with your account currently. Once our team receives the termination notice in the mail, we will respond accordingly. You can also send your termination notice via email to ****************, and should receive a response within 24 hours. Thank you.Customer Answer
Date: 11/03/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: I don't see in my contract that it says to cancel within 90 days please show proof.
Regards,
****** *****Business Response
Date: 11/04/2022
The document attached is a notice of assignment, not the contract. In the contract, section 8 defines term and termination procedure. If you need another copy of your contract, please request it from Client Services. Thank you.Customer Answer
Date: 11/05/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: please provide copy of contract
Regards,
****** *****Business Response
Date: 11/07/2022
Agreement attached:Customer Answer
Date: 11/09/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: I know long want the service with this company as i provided notices.
Regards,
****** *****Initial Complaint
Date:10/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ***** ********* Owner of ********* *** ********** did 1 year contract with TAFS from 09/02/21 to 09/02/22. Today is October 21st, and I still have received LOR (Letter of Release). Tafs Already received all pending payments since september 22, and 1 month later still have not received my LOR. I have been very helpfull with them colecting payments from brokers, and still they are just trying to delays as much as they can to break my busines. I going to lose everything. becasue all payments keep going to them and i can not pay the drivers, insurance and other bills. Please Please it has been almost 2 month already. Just Provide LOR and refund/pay money in Unapplied Payments. They only pending payment you have not received is for $2800 which can be reduce from reserves. Please Help me!Business Response
Date: 10/24/2022
TAFS management has reviewed this complaint. The account is now at $0 and we will be sending a release letter today. We will also release $200 in reserves to the carrier. Once released, we will begin the process of refunding any payments that came in after contract expiration. We advise the carrier to send the release letter to all debtors immediately so they can be paid directly. Thank you.Initial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm Sergeant *****, Marine veteran. I am sad to say that on September 8, 2022 I spoke with a representative by the name of ****. He informed of all of the rates and fuel discounts that Tafs offered. I informed him I was working with ***. We ended the conversation and I let him know if I had any further questions or concerns I would reach out to him. From there I continued my business with *** until about October 17 when we came upon an issue where Tafs filed an unauthorized UCC. I then reached out to them and tried to get in touch with **** and the team informed me he was no longer with them. Then after I spoke with ***** ******** about the issue. ***** informed me he could not help me, I would have to speak to some one in that department. I ask for a transfer or a number but he did not give it to me. They are refusing to help with the issue eventhough this malicious act was performed by someone they terminated. Even more crazy the guy they terminated was terminated the same day the UCC was filed. I just want to be able to continue my business this way my drivers, dispatchers and anyone I work with receive the money they work diligently and hard for.Business Response
Date: 10/21/2022
TAFS management has reviewed this complaint. TAFS does have a signed agreement with this carrier, but after review it is in second lien position. A release letter will be sent today, 10-21-22.
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