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Business Profile

Remodeling

Rossi Construction
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rossi Construction's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rossi Construction has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 14, 2023, I contacted Rossi Construction for an estimate on roof repairs for two areas of my home. On November 15, 2023, REMOVEDreplied with Proposal No. REMOVEDand Proposal No. REMOVED. On December 11, 2023, I reached out to move forward with Proposal No. REMOVED. Mr. REMOVEDstated that half of the contract amount would be due upon signing, scheduled for December 12, 2023.On December 12, 2023, we signed Proposal No. REMOVEDto remove and repair a 12 x 17 EPDM rubber roofing system on my sunroom. I gave Mr. REMOVED$1,250 in cash, which was noted on the receipt for Proposal No. REMOVED. Due to inclement weather, Mr. REMOVEDindicated in writing that the work would start approximately on April 15, 2024, and be completed by May 31, 2024. A $1,250 deposit, recorded as #REMOVED, was paid on December 12, 2023.Throughout 2024, multiple calls were made to Rossi Construction in the spring, summer, fall, and winter regarding this matter. To date, Rossi Construction has not provided the contracted roof repair service. On November 5, 2024, I sent an email to REMOVEDregarding a breach of contract, but received no response. On November 15, 2024, I mailed a Breach of Proposal No. REMOVEDvia Certified Mail: 7021 0350 0000 7032 5069.On December 5, 2024, Rossi Construction returned my call, acknowledging their failure to schedule the roofing work and stating that a refund check for the $1,250 deposit would be issued. However, no refund has been provided to date.

      Business Response

      Date: 12/13/2024

      We entered into a contract on November 15th, 2023, at which point Mr. REMOVEDgave us a deposit of $1,250.00 via a REMOVEDtransaction approval number 893935.  At this point, we could not complete his project due to the weather.  We have an approximate start and completion date for said contract, but we could not set that time frame.  This is why we agreed with Mr. REMOVEDto refund his deposit.  He contacted our office and was informed that we received his refund request and the check would be sent out on December 10th.  The check had been issued and sent. He could be receiving said refund anytime. It's unfortunate that he did not give the time allowed for delivery via mail for this refund when making this complaint!

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A $1,000.00 deposit was made on 9-24-23, the work was to start with an app roximate date of Jan 2024.Due to Rossi being behind on jobs, it wasnot started until April. Six new stair treads and risers .Upon completion of the job Rossi Construction was paid the balance., which was another $1.000.00 dollars as stated in the contract. Shortly after installation the stairs had a very loud squeaking sound. I called the office they sent the guy back out to access the problem, he stated the stairs needed some more support and he would have to put some screws in them. He put screws in but the stairs were still squeaking.he stated that was the best he could do. After calling the office several more times leaving messages with no response, waited a day or so finally spoke with REMOVED. asked her to send someone else out to see if they could solve the problem. I was told it would be more money. I was told that REMOVEDthe boss would give me a call. Still waiting.

      Business Response

      Date: 05/20/2024

      We have rectify the problem the customer was not pleased with. She was happy after our worker went and fixed her concerns.

    Rossi Construction is BBB Accredited.

    This business has committed to upholding the BBB Standards for Trust.

    More InformationWhy choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.