Reviews

Review Details

• Review fromNoel G

  Date: 10/17/2023

  1 star
  Think twice before you hire Bassett Services **** Heating, Cooling, Plumbing! They are very unprofessional!In early August, our next-door neighbor hired Bassett to fix a drainage problem, where water ponded in her back yard. They believed a pvc pipe running to a storm drain in our yard was clogged. They then made a mess of a corner of our backyard several hundred yards away trying to find the problem.Backhoe operator *********************** told us that another neighbors invisible fence threw them off the identity of the digging location. ***** stated they have authority to damage grass and dig trench in easements, creating mounds of dirt. The equipment damaged our lawn approx. 25 feet away from the easement, put grooves in yard from backhoe tracks. I was told by employee and later by a supervisor they were not going to repair damage and we should look to our neighbor who hired them to pay for our repairs.After numerous calls to *****, I was told once dirt dries and settles they would come out, grade, seed and put down straw. Several days later someone came out and put straw on the mess, no grading and seeding.On Oct. 9th I met with *********************** to look at the damage and hopefully get some top soil spread, yard leveled and grass seed installed. I was told by ***** that the damage was not that bad and he refused to do any repairs. He stated he owned a house, knew ******************* and by the spring the ruts would self level, grass would grow in the approx. 10ft x 25ft damaged lawn.In my opinion, Bassett Services *** is a large company that doesnt care about collateral damage to our yard. This was after a botched job that the neighbor hired them for that did not fix her problem. Do not hire them to do any work unless you plan to clean up their mess at your expense.

• Review fromMarissa T

  Date: 04/21/2023

  1 star
  After saving for a lonnngggg time, I paid THOUSANDS in "cash" (no monthly installment plan) for a new heat pump just > 1.5 years ago. I had a twice-yearly check-up scheduled for December 2022 but Bassett cancelled that and said they typically book out 1 month in advance. The earliest we could reschedule for was January 17. I told them I was getting ready to switch jobs & did not know my work schedule for January 17 yet. The Bassett scheduler said she understood & could reschedule the 1/17 if needed. Not surprisingly, I did have to reschedule the 1/17 appt & the earliest we could do was February 16th. Fast forward to February 16th ... The Bassett tech came and I let him start doing his thing, then I got on a work-related phone call sitting in my car. The tech flagged me so I got off my work call to see what was so important. He found a leak & showed me some freon dripping from the pipe going into my ceiling. We also heard a hissing sound. Since he was a routine service maintenance tech, not a repair guy, he could not fix the problem. He called the office, but Bassett had no repair techs available to fix this problem that day nor even that coming wknd. Long story but the earliest we could get it repaired was the following Wednesday, February 22, when I took off work early from my new job.If Bassett really appreciated my business (THOUSANDS of $$, not just $20-$50), then they should have repaired the same day that FAULTY unit that they installed & we all agreed was NOT my fault. Now, I really don't have any confidence in the structural integrity of the big, expensive HVAC unit / heat pump they installed in my home. Since they installed this faulty equipment that is very expensive, Bassett should give me at least 2 more years of twice-yearly service check-************** to catch & fix any additional problems that might manifest themselves during the first few years of this major purchase. Otherwise, I really cannot recommend Bassett to anyone. No peace of mind !