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Average of 1,611 Customer Reviews
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Review fromLouis M
Date: 04/21/2025
1 starAbsolutely terrible service for the installation and the mini split air conditioner heater has broken three times in 3 months they don't seem to be able to fix it I want my money back do not go to these people under any circumstancesReview fromAsh V
Date: 04/01/2025
1 starARS service agents were not able to find issues in my HVAC...I took maintenance service package for an year and they charged me ahead before taking first visit its okay as long as they do there job but they were not able to find 2 major issues which other company i had to hire and they fixed them...I kept calling ARS to refund my amount and customer ********************** will say oh sorry to hear i will pass your information to maintenance department they will call you but trust me after 2 months i am writing this worst review because they never call us back nor they pick the call for maintenance team....only cusotmer care picks the calls and they dont do anything to resolve the issue....Guys be careful before going with ARS they are not worthyReview fromRon A
Date: 05/22/2023
5 stars***** did a wonderful job. Everyone was professional and courteous. I will use ARS again.Review fromVirginia R
Date: 05/14/2023
1 starI wish I didn't have to use even one star for this rating. Yesterday we were told by ******* that someone would be out between 8am and 12 pm today. ******* called today at 11am to say nobody would be out today. We wasted an entire day and a half on this scheduled appointment when we could've had another company scheduled, come out and our problem solved. Poor, unprofessional business practice!Review fromCarolyn P
Date: 05/12/2023
5 starsARS is very prompt in answering calls and sending someone who can fix the problem, whether it is a clogged sink, flooded family room, or more!An excellent company all around.******************Review fromK. W
Date: 04/01/2023
5 stars**** did a great job. On time very thorough. ARS IS AWESOME!!! I have used them for several years.Review fromSarah L
Date: 02/03/2023
5 starsARS has installed a furnace, air filtration system, humidifier and hot water tank in the last 2 years, most recently the the hot water tank. The plumber did a great job today, answered all questions and made sure it was added to the program protecting all the other appliances theyve put in. The customer ********************** is excellent, as are the technicians that do the work. I highly recommend this company.Review fromKathy P
Date: 11/24/2022
5 starsHad a basement pipe burst the evening before Thanksgiving and ARS was able to come out within a few hours (unlike the other 24 hr emergency plumbers who oddly weren't working!). The plumber replaced the broken section, including a turnoff valve that it desperately needed, and checked and fixed the other connections where the water terminated. I was very grateful that someone 1) actually came as promised, 2) was friendly and 3) repaired it right the first time. The cost was less than I expected given the timing. In today's world of apathetic, unhappy and lazy workers, it was a nice surprise to have a pleasant, competent professional show up. ARS will be my first call the next time I need any plumbing done.Review fromMark C
Date: 11/11/2022
5 stars******************* estimated a new water heater for us on 11/4. *********************************** ****** came to do the replacement on 11/9. The whole process was perfect, from ****'s estimate to replacement of the heater by ************** I would recommend them for any plumbing job. They also do HVAC so I'll probably try that when needed.Review fromMary S
Date: 11/02/2022
5 starsMary S
Date: 11/02/2022
Sump pumps make me nervous and my new Pro Series has bells and whistles enough to freak anyone. **** was dispatched to my case and diagnosed a blown fuse almost instantly, told me where to buy one close, and thereby I averted any bill. He also reassured me that he would be back out if there were any attendant issues. Great guy.
ARS / Rescue Rooter
Date: 11/03/2022
****, thank you for taking the time to share your positive experience with us. ARS / Rescue Rooter strives to provide exceptional service and are happy to hear **** and our team delivered! Please don't hesitate to call us for any future service needs.
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