Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My slide malfunctioned and Grand Design refuses to cover. My 2022 rv has been sitting at the dealer for 3 months waiting on approval from Grand Design to fix it. The slide malfunctioned a few months after warranty expired. I had to pay for an emergency tech to come out to get it in. There was no way I could do it myself. It took 3 men to shove it in while another man pressed buttons inside.**This is not my only issue. Ive had the rv in and out of the shop the ENTIRE time I have owned it. The refrigerator malfunctioned multiple times. Several of the cabinet faces warped and had to be replaced. A drawer broke and had to be replaced. The doors in the bathroom and bedroom are not secure and have been fixed 3x and still pop out. The list goes on. ******* has had known issues with their slides. They even issued documents on a number of 2022 slides malfunctions. This is why the dealer thought they could get it covered.Unfortunately when I called Grand Design, it was a hard no, claims denied and ************, the ************** Manager said he stands by their decision. This was very matter of fact. He didnt care to discuss it and says they will not transfer to the claims department.I can't imagine operating a business with this poor of customer service. **** didn't care. His attitude was "not my problem." As a business owner, I am in shock with this whole process.First, I recognize its out of warranty BUT I also have read countless stories of slides malfunctioning. So if this is practically a brand new RV, why won't Grand Design stand behind a promise of quality?On your website, it says, "With quality at the foundation of everything we do, we do more. We pay more attention to detail, we focus more on our customers"Yet this is not my experience. I am so disappointed with how this whole thing has been handled and will not be purchasing a GD again.

  Business Response

  Date: 10/12/2023

  Thank you for letting us know about the contact ******* had with Grand Design RV.

  We reached out to ******* and apologized if she felt she was not treated fairly.

  ******* is working with vendor of the ********* to review the situation with the slide mechanism.

   

  Customer Answer

  Date: 10/16/2023

  I spoke with *** who wanted me to contact ******* to see if they would do anything. Regardless he said they would do something for me. I contacted ******* and sent photos with measurements, manf date, etc. so they can analyze. Right now the question is, was it the slide that malfunctioned as ******* has had known issues with their some of their Swinteck slides or was it installed incorrectly by Grand Design which has also been an issue?
  
  When I called ******* now **** ******* they told me that it was an installation issue that the rails were not aligned and scraping which caused the motor to malfunction leading to the slide binding up. This is the exact thing the emergency RV tech told me when he came to get the slide in so that I could drive home and back to the dealer for repair.  Replying to keep the case open as ******* has not replied to my email yet and it may take several days beyond the "allotted 7" to get all parties on board to sort this out and resolve. Left a message with *** at GD to call me back to update him as well. 
  
  
  

  Business Response

  Date: 10/16/2023

  We have authorized the repairs with help from ***.  We thank ******* for the additional information and for her patience.

  Customer Answer

  Date: 10/20/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2023 Grand Design Transcend Xplor trailer. I have owned for just 6 months and I have had issues with the slide out, refrigerator not working, leaks in the roof and Grand design refuses to fix it. They say there is a bumper to bumper warranty the first year. There is just finger pointing between the dealer and manufacturer and it has been in the shop over a month.I still dont have it back !!! Unacceptable for a new trailer.

  Customer Answer

  Date: 09/27/2023

  VIN IS ***************** FOR PROOF OF OWNERSHIP OF THIS 2023 GRAND DESIGN TRAILER WHICH WAS PURCHASED NEW. 

  Business Response

  Date: 09/28/2023

  Thank you for writing regarding your new Transcend.

  According to our records the ** was brought in for repairs on September 5 and as of September 27 all repairs except 1 have been authorized.

  The dealer states that you have a concern about the floor but that it is normal?

  Customer has been in contact with our customer service team several times and in fact has an open case #****** and we urge her to contact us if she is not happy with the outcome.

  Customer Answer

  Date: 09/28/2023

   I am rejecting this response because:
  I still do not have my trailer. It has been at the dealers since Sept 5th. When I went to pick it up on the 25th the refrigerator was still not working. I saw paperwork saying the claim had been denied by Grand Design. 
  so much for your 1st year bumper to bumper warranty. That is not fair to the consumer purchasing your product. 

  Business Response

  Date: 09/29/2023

  We spoke with the dealer and they have not requested for the refrigerator to be replaced.

  The batteries were low and thus the refrigerator needed to be reset.

  Out of an abundance of caution the dealer is replacing a tire that the customer states is going low.

  The tire should be delivered by Monday.
  

  Please contact our customer service department at ************ if you have any additional concerns.

   

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem with warranty issues less than 3mths of ownership

  Customer Answer

  Date: 09/26/2023

  8/22/2023 Grand Design Reflection 370FLS was brought in for warranty issues. Was purchased on 5/26/2023. Service **** *******************************************, ** is the same place that it was purchased at. They informed me now that awing tear will not be under warranty due to customer maintenance. Initial walk through we could not see the beginnings of the tear. Also camera installed did work after we left for travel and caused us damages with ladder and small pull trailer. We were told that ****** was not made for towing. We had purchased **** *** **** dually for this purpose. Many details of instructions at walk through was not in best interest for our purchase and safety but to take our cash and leave the lot for us to learn for ourself.

   

  Business Response

  Date: 09/26/2023

  Thank you...we will reach out to this customer, however we did have a denial by the vendor of the awning (see below):

  "Thank you for contacting ******* ************* Center.
  
  After an extensive review of your request, as well as all pictures and documents that *** have been provided, we regret to inform you that due to being deemed damage, we will not be able to offer warranty coverage, which would also include parts and labor, for this claim.
  
  From the photos provided, this fabric is tearing. This type of tearing is due to excessive or uneven force on the fabric.
  
  However, although coverage was not able to be approved today, we would still be more than happy to assist you with the identification process of part(s) that *** be needed."

  Furthermore it is true that Grand Design is not involved in the other aftermarket installations 

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our grand design solitude with an extra fitting hole in the gray tank. Our gray tank overflowed out the underbelly of our solitude. This issue happened in the first year of warranty. The RV mechanic confirmed that it was purchased with this hole in the gray tank. Grand design is denying its a claim stating they dont know how the extra fitting hole got there.

  Business Response

  Date: 09/19/2023

  Thank you for writing and we apologize for the miscommunication....these repairs were reviewed an hour before we received this complaint and were approved in our system.

  Customer Answer

  Date: 09/19/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIN-***************** In late May 2022 me and my husband purchased a 2022 Grand Design Reflection RLTS TT from **** **** ** in *****, *******. It was used monthly for trips across ******* and in December 2022 we spent a week in ************* *******. Our last full day there, we realized that the bedroom A/C was not cooling. We contacted GD 1/3/2023 about this issue. They finally responded on 1/20/2023 and the process began for replacement of the A/C. There were 2 ************** Managers that were very helpful in getting this handled before a two week trip for our 30th wedding anniversary in June 2023. We returned from this trip and were in the unit to clean it and found that now BOTH A/Cs were not cooling. We immediately contacted our dealer and were scheduled for an appointment on 9/20/23. A wait of approximately 13 weeks. We were instructed to contact GD and get a service/case number-********. At this time we were preparing to move into the ** and live in it full time for approximately a year, starting October 1, 2023. As this date came closer (9/20/23) we realized that getting both A/Cs diagnosed, replaced and the ** back in time for our lease to end in the home we were living and move into our **, with our 4 year old dog, was completely unrealistic. Therefore, we confirmed with GD that two replacement A/Cs that we had our eye on were compatible with our unit, took matters into our own hands and purchased two new A/Cs, installed them, and now we are being ghosted by GD and their ************** Manager assigned to my case. ALL A/Cs were under warranty from the manufacturer and the unit is still under warranty from GD and I cannot get a response from GD on what they are going to do to help me with this. I still have both old A/Cs. GD has already been provided the documentation on A/C and payment.

  Business Response

  Date: 09/18/2023

  Thank you for reaching out.

  We are very sorry that you are unhappy with this situation.

  It is unacceptable and not indicative of our customer service mission.

  Someone will reach out to you within 24 hours.

  Please reply after this next interaction.

   

  Customer Answer

  Date: 09/19/2023

   I am rejecting this response because: whilst I appreciate that I have now gotten a response, I am still working out the core issue which is reimbursement for A/C units that I had to purchase, to replace ones that failed, while under warranty. The issue and circumstance has been emailed to the ************** Manager that reached out to me and I am happy to close the complaint out once this is resolved to mutual benefit.
  
  
  

  Business Response

  Date: 09/19/2023

  Understood!  Please do not reply to this one until the issue is resolved.

  Customer Answer

  Date: 10/16/2023

  Good afternoon,
  
  I would like for my complaint to indicate that GD has rectified the situation by reimbursing me for the air conditioning units I had to buy.
  
  ****** & *************************
  

  
  

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new camper in 2022. We noticed a straight cut in the **** last week . After inspection we found that all of the screws that were holding the couches had came out. One was stuck and cut the **** when we brought the slide in. I have provided all of our info to gf and now cannot get anyone to respond or fix the issue. For 60k the furniture should be secured better then it was and we would not have a damaged floor at this time !

  Business Response

  Date: 08/30/2023

  Thank you for writing regarding your Grand Design RV.  Below are the facts we have discovered regarding your RV:

  * Serial number ***************** a ********************************** was manufactured 8/19/2021 and left our factory that day

  * You purchased the vehicle 10/29/2021

  * There were no warranty claims regarding the furniture on file

  * The Grand Design **************** Warranty expired 10/29/2022 (just over 10 months ago)

  * We have no record of anyone making contact regarding this matter

  Please reach out to our customer service department at ************ or by e-mail at **************************************** we have assigned case number ****** for quick reference.

  They will require pictures as you describe, but please understand that many factors out of GDRV's control could have affected this concern after nearly two years.

  Thank you again for writing and we look forward to hearing from you.

   

  Customer Answer

  Date: 08/30/2023

   I am rejecting this response because:
  There should be a secure connection between the floor and the couch. These are tiny screws  that do not hold.  We found most of them before and more damage was done 
  
  

  Customer Answer

  Date: 08/30/2023

  This has a three year structural warranty which covers the wood on the floor.  If the wood and screws were manufactured correctly and secured would not be in the situation 

  Business Response

  Date: 09/01/2023

  Thank you for alerting us to this situation.

   

  We have reached out to ****** and are trying to work through a resolution on this matter.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The trailer i bought from them was of poor quality everything is breaking on the unit. I want them to pay for all service and the gas for over 2.5 hours each way to have it fixed because it should not be so poor quality that a brand new unit is falling apart or a replacement trailer

  Customer Answer

  Date: 08/23/2023

  Transcend *****************

  Business Response

  Date: 08/25/2023

  Thank you for your comments...we will have someone reach out to you regarding this matter.

  Please note that it is possible to utilize a local repair center even if they are not a Grand Design dealer.

  If you wish to contact our customer service instead, call us at ************.

  Customer Answer

  Date: 08/25/2023

   I am rejecting this response because:
  
  Its generic and i have contacted you previous by email. Theres been no apology or acknowledgement of poor quality of the product we bought.  

  Business Response

  Date: 08/28/2023

  We are very sorry that you have had any problems, ***************  We don't like things to go wrong with our Grand Design products.

  However, if something does go wrong we have a warranty in place to correct those concerns.

  We also get that you are 2.5 hours from your dealer...that is why we offer to work with a local repair center (even if they are not a Grand Design dealer) to help get your issues addressed.

  Please speak to the representative who calls you today before replying and let us know if she was helpful.

  Thank you again for writing and Good Camping!

   

  Customer Answer

  Date: 08/29/2023

   I am rejecting this response because:
  
  I didnt get a call. And further more i brought it in twice to an authorized dealer because mobile isnt even an option and was told i had to bring it to an authorized dealer only . Any way, the resolution i want is for everything to be fix and covered parts and labour by grand design or a replacement trailer . 

  Business Response

  Date: 08/29/2023

  *******:

  I have personally phoned your listed phone number and left a message to let you know that we are covering the repairs under warranty as a goodwill gesture to you.

  Give me a call if you have any questions.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November, 2022 I purchased a 2023 Grand Design Imagine XLS 17MKE. One of the "Top Features" highlighted in their sales brochure is a tankless water heater. My unit is equipped with a 6 gallon ******* tank type heater. I let it slide until after the second trip when it became clear the tank volume was insufficient for my wife to wash her hair even using water saving techniques of turning off the shower head until rinsing. On July 25, 2023, I contacted their customer service and explained my disappointment at an advertised Top Feature missing from my unit. The representative indicated that they reserve the right to change any feature without notice (not documented anywhere in the sales brochure). I was not satisfied and told her that the issue could be resolved by replacing the water heater with a tankless model. She agreed to further investigate. After 2 weeks and hearing nothing, I emailed for an update. The reply was they would do nothing. I am investigating further action I can take to get the feature they advertised. VIN: *****************

  Business Response

  Date: 08/16/2023

  Thank you for writing regarding our customer.

  Unfortunately, he purchased his unit and owned it for many months before inquiring about this matter (purchased in November of 2022 and contacted us July 25, 2023.

  During the supply chain issues we experienced in 2022 many substitutions were necessitated and the model of the Water heater was prominently noted on the build sheet.

  Below is the reply we sent the customer just yesterday:

  "(Good morning this request has been reviewed. Im sorry for the issues that you have had and for the frustration that this has caused. GDRV tries harder though than any other manufacturer to be there for customers and get them warranty assistance and support when things do happen. I have documented your concerns and your requests within this case. With that said, we have to respectfully decline your request. GDRV will stand behind our written statement that is posted on the front page of our website and provided for you below.
  
  2023 Grand Design RV All Rights Reserved. All information, content and specifications on this website can be subject to change without notice. Please consult with your dealer for current product information and specifications. Website images may display optional equipment and photographic props.)"

  Customer Answer

  Date: 08/16/2023

   I am rejecting this response because:  I was not privy to the build sheet just the brochure.  As of today, i do not have a build sheet.  Supply chain issues, which this is the first mention of to me, are their problem, not mine.  The tankless water heater is a feature of their product and should be provided as I paid for such when I purchased.  The timing element is irrelevant as the unit is still under a 1 year full warranty.  They should provide what they advertised.
  
  
  

  Business Response

  Date: 08/17/2023

  Every unit includes the appliance sheet in the packet and furthermore the two appliances are very different in appearance.

  WATER HEATER, 6 GAL ******* WH-6GEA ******** ******* Corporation

  Above is what is listed for the unit you purchased.

  The brochure contains the following statement:

  "Because of our commitment to continuous product improvement, Grand Design Recreational Vehicles reserves the right to change components, standards, options, specifications, and materials without notice and at any time. Photos may show optional equipment which may not be included in the standard purchase price of the featured unit. Be sure to review current product details with your local dealer before purchasing."

  We are sorry but Grand Design must stand behind this denial.

   

   

   

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grand Design has just burdened our family with a $27,861.60 debt to repair factory weld failures hidden in the walls of our 2019 Solitude 380FL. The ** suffered a bilateral structural weld failure on both sides of the front living room that was hidden in the walls. Essentially, the welds failed on the aluminum substructure leaving the slides to hang off the front living room walls on each side of the **. Unable to support the weight, the walls began to cave and the ********* slides began to show signs of failure, slowing down and vibrating, and one of the ********* slides had to be replaced due to damage from the structural failure. Fifty-nine (59) photos of the structural failure and the repairs were presented to Grand Design and they refuse to accept any responsiblity. Given the danger of structural failure we proceeded with the repair immediately. Grand Design claims that we should have just left it broken and placed the safety of my family at risk. The structural failure resulted in the slides slipping and opening cracks for water to fill the front cap. Therefore, the repair included repairs to the front cap from the water damage and mold. Please keep in mind, these welds failed long ago, and the walls held up the slide boxes as long as they could. There is another 380FL directly across from my camping spot and his front living room walls have started to collapse inward and they were able to verify the same structural failure with the welds in the front living room. Grand Design used to be a company we could trust with our families safety and well-being.

  Business Response

  Date: 08/29/2023

  Thank you for writing us regarding our customer.  We were very sorry to hear of the difficulties he encountered.

  According to our records:

  * The Solitude was manufactured 2/22/2019

  * ********************** purchased the vehicle on 3/29/2019

  * His Grand Design **************** Warranty expired 3/29/2020

  * His Three-Year Grand Design Limited Structural Warranty expired 3/29/2022

  ***** came to our National Rally in September 2022 and we performed two recalls and a goodwill repair to a stained glass panel

  ***** did not contact us again until August 10, 2023 over 16 months after his Structural warranty expired

  Please note that at the time ********************** reached out to us the repairs had already been completed and paid for without our knowledge or approval.

  Because of these facts we feel our decision in this matter was the right one and we must decline any participation in these repairs.

  Customer Answer

  Date: 08/29/2023

   I am rejecting this response because: These structural weld failures were hidden in the walls for a long time. Please see the attached extensive documentation including the 49 photographs in the *** file. The ** directly across from mine is exactly the same model and his welds are caving in.  The response of "he fixed it already" is absolutely ridiculous and tired.  I have documentation from the engineer, the body repair man, and 49 photos documenting everything. It makes absolutely no difference that I had to proceed with an emergency structural repair, that that Grand Design provided the parts for!  I submitted the claim as soon as the photos and documentation became available.  

  I realize the warranty is expired, but these are extraoordinary circumstances and Grand Design must consider the damage that their negligent welds are causing to families.  Whether they agree to make some type of gesture of some type of compensation or not is strictly up to them.   

  ***********************************

   

  
  

  Business Response

  Date: 08/29/2023

  ****:

  The parts were ordered by the jobber with no mention that this was any kind of a manufacturer defect.
  

  We are not privy to the day-to-day business practices of non-Grand Design Dealers.

  We appreciate the photos, but after the fact there is just not enough information to indicate this was a manufacturing defect.

  Also, without being involved in the process from the beginning, we cannot participate in the cost of these repairs, or we would be taking responsibility for them without knowing what was done.

  This case has been looked at by the highest level of management here at Grand Design.

  While I am sure you are not happy with this outcome, we hope that you will not hesitate to contact us in the future if you need help or information.

  Signed, The Director of Consumer Affairs

   

  Customer Answer

  Date: 08/29/2023

   I am rejecting this response because: They know exactly what was done as everything is thoroughly documented.  Claiming that they do "not know" what was done is an absolutely lie. 
  
  
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We own a 2022 Grand Design Reflection 150 260RD. The rear levelers are too low to the ground. We live in the mountains and all our our roads are uneven. We are not able to take our 5th wheel out without the rear levelers hitting the asphalt. This is a complete design flaw and we know hundreds of owners of the same 5th wheel that have complained about this same issue. As an owner of the trailer, we should not have to take them off and cut them shorter so that we are able to use our trailer. We understand that during the building of the trailer, some of them were installed with 24" levelers when they should have been installed with 22" levelers. We contacted Grand Design with our issue and got a canned response as follows:The leveling jacks on the Reflection 260RD are paired to the coach based on I-beam depth and height. Replacing these jacks with a *********************** on this model may result in a leveling error and cause the stroke length to shorten significantly. Varying stroke assists with leveling the coach at various inclines. If you would like further information, you are welcome to call in and speak with one of our **************** Mangers by dialing ************. Have a blessed day, *********************** Consumer Relations Manager ******************************************* Phone: ************ Fax: ************ ********************* We want this situation further investigated. We are not able to use our trailer where we intend to use it, where we live- in the mountains!

  Business Response

  Date: 08/16/2023

  Our customer ****************** is working with ************** to resolve his concerns.

  Thank you for alerting us of this situation.