Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defective product. All attempts to address ignored, Clear manufacturers defect. Cannot even get anyone on the phone. All attempts have been ignored. Paid for a product and only expect it to work as advertised. Cannot get anyone on the phone. In a really bad spot and no help of any kind. 26 year Army ****** time Combat VET left here swinging in the wind. PLEASE HELP.

  Customer Answer

  Date: 01/03/2024

  VIN *****************

  MFG Date 5.2022

   

  After extensive research and being a mechanic of 30 years myself on various types of equipment this is an inferior product. I have had problems with this slide out system from the start. The motors are too weak for this large a slide out. The structural support is inadequate. This system would likely work well on a small slide out, but on a big one like I have no way. It is my belief the company knew this or does now and should have done a full recall and an up-grades performed at no cost to the owner. There is one on the market that works much better. I request a complete rebuild with the right parts or a swap out of the product in question, I also wish to speak with the owner of the company. If he can be bothered. For three days pow and no word from Tech Support. Not impressed with this company. There should be a class action lawsuit on this soon..... I hope!

  MSG ***********************

  ************* Army

  Retired   

  Business Response

  Date: 01/04/2024

  We have been in touch with this customer.

  Customer Answer

  Date: 01/04/2024

   I am rejecting this response because: *********** knowingly put out a defective product. I have requested to speak with the owner. I will settle for nothing less than a refund or full replacement of slide out system.
  
  
  

  Business Response

  Date: 01/05/2024

  Customer has had zero warranty claims on this unit stating that he has "fixed things himself."  His warranty expired 4 months ago and yet Grand Design is still willing to assist this customer get his slideout concerns addressed.

  He is now speaking with a senior Consumer Affairs Manager and she will continue to be his contact.

  Thank you again for alerting us.  

  Also, we would like to note that the customer is requesting an aftermarket system be put on.  This system has not been tested nor engineered for our product.

  Customer Answer

  Date: 01/05/2024

   I am rejecting this response because: PLEASE DO NOT CLOSE FOR ANY REASON. I want a complete replacement of this system when I come of the road in March. I have informed the business already, but I feel when and if they can get someone out here to look at it, that it will be a band aid fix. Not a repair and it will continue to be a problem. Please retain for records as I will be speaking to and attorney here shortly. Why there is not a class action lawsuit on this with all the problems they have had is up for debate, but I would say it's probably coming. You may want to pass this on to consumer affairs or the *********************** for action!

   

  MSG ***************************

  ************* Army

  Retired
  
  

  
  

  Business Response

  Date: 01/05/2024

  Agreed.  As a goodwill gesture and if necessary, we will be replacing the system with what was in it.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grand Design (GD) has denied my warranty claim for a known mfg defect, indicating that I caused the issue due to my coach PinBox tow vehicle setup.2021 Grand Design Momentum 399THR (VIN: ***************** with a 3 yr structural warranty expiring on 1/29/24. MFD Dec 2020 per the VIN.In fall 2023, we noticed loose and hanging trim along the overhead cabinets, they were moving enough to have placed holes in the walls from this movement. These issues seem to fit with what others have reported regarding frame issues.We spoke to the service department at the dealer who told us to call GD and have a case opened. We called and were given case number ********. We were asked if we had airbags on our tow vehicle and if we had replaced the pin box and responded yes to both. The pin box was replaced with a ***** Goosebox 20K which is approved by GD and ******* for this coach and installed by the dealer b4 delivery of our unit. We responded yes when asked if the Goosebox had an airbag, and were told that this was might be the cause of the issue. Five minutes after hanging up, GD called back and told us that GD would likely decline our warranty claim due to dual air bags. He told us to take it to the dealer to get it looked at. He could not provide an answer when asked where this was documented or when we were told this would be an issue. Research revealed that ******* and ***** have been contacted in the past and knew of no such issue with using the airbags.The dealer worked with GD, Nov and Dec 2023 to provide pictures and videos of the damage. The damage is so extensive it will need to be returned to the factory. After reviewing the dealer info, GDs response was that the claim was denied and that they would not make repairs under warranty This is a known issue, GD has been fixing coaches under warranty. It is my understanding that there is also a Service Bulletin that has been issued to certified repair shops on how to determine if these coaches have the known UDF issue

  Business Response

  Date: 12/22/2023

  Thank you for alerting us to this situation...we are in touch with the customer and will report back 

  Customer Answer

  Date: 01/12/2024

  I acknowledge receiving a call from ******************** of Grand Design on Dec 22, 2023. At the time he indicated that he would look into this and be getting back to me after the holidays.  To date I have not heard back from Grand Design or any of it's representatives.
  Therefor I am rejecting this comment 
  "MESSAGE FROM BUSINESS:
  
  Thank you for alerting us to this situation...we are in touch with the customer and will report back "
  as an unacceptable solution at this time.
  

  
  

  Business Response

  Date: 01/16/2024

  Thank you for your patience ******. I wanted to completely research your case before replying.

  Unfortunately our denial of your request for warranty will have stand.

  While the aftermarket ***** Goosebox with an airbag is an acceptable application for this unit- the pairing of it with "opposing" airbags on the truck or in the bed of the truck is not.

  These opposing airbags will compete against each other and cause the exact type of damage shown in your pictures.  Please note that we did not manufacture nor install either of these sets of components.

  Therefore, we will not cover the cost of these repairs under warranty.  Our team is available to assist with any technical information or ************* yo0u may require going forward.
  

  Customer Answer

  Date: 01/17/2024

   I am rejecting this response because: This hitch is a hitch approved by Grand Design, it was installed by the dealer at the time we took delivery, and there is no documentation that we can find or that Grand Design has been able to provide to us that says the use of airbags on the hitch and airbags on the tow vehicle will cause an issue.  In addition, we have seen many posts where the same upper deck flex issue has occurred with this coach where the use of dual airbags (hitch and tow vehicle) was not the case.
  
  
  

  Business Response

  Date: 01/18/2024

  We are very sorry you are unhappy with our decision **************.

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is the actual weight of the trailer we now have - especially the hitch weight - versus what was advertised.
  We bought a Grand Design ***** Travel Trailer based on what we saw on their web site, sales brochures, and after seeing a sample in person. When we picked up our trailer, I found that the hitch weight is actually listed as 692 lbs versus an advertised weight of 490 lbs. This is 41% higher - not even close. See attached weight information sheet versus the web site screen capture.
  I called Grand Design Customer service for an explanation and was told, "The web site and brochures are just sales tools, The dealer was responsible for providing the actual specifications of the trailer. See the disclaimer we have on our website."
  I now have a trailer that is hitch heavy where the hitch weight already is 13% of the overall weight, but this is where it should be after loading - not empty. All the storage is in the front of this trailer, so now I need a weight distribution hitch set up to "fix" the trailer. I'm not sure I've bought heavy enough weight distribution bars to account for this trailer.

  Business Response

  Date: 12/07/2023

  Thank you for writing.  Mr. ******* is correct in much of what he is stating.

  The web page reflects the standard build (without options) and unloaded vehicle.

  We as the manufacturer have no way of knowing what configuration the individual customer will be getting and also changes happen quite often in the process of a manufacturing year which is why we have that disclaimer on our site.

  We have reached out to Mr. ******* to speak with him again and see if there is anything we can explain further to him.

  Customer Answer

  Date: 12/07/2023

   I am rejecting this response because: I am partially rejecting this response because of this statement: "The web page reflects the standard build (without options) and unloaded vehicle.
  We as the manufacturer have no way of knowing what configuration the individual customer will be getting" This model, ***** has no options and has no configurations. The storage for this model is in the front pass through and under the bed, also in the front, so the hitch weight will only get higher. I expected the hitch weight of this trailer to be 700-800 lbs loaded, but it's almost there already, so I might have bought inadequate weight bars for my weight distribution hitch. Won't know until I try it out for sure.
  
  
  
  
  

  Business Response

  Date: 12/15/2023

  Duly noted

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new 2022 Grand design ****rd in august of 2022. VIN # *****************. The roof was determined to be replaced in less than a year of ownership. Ceiling in bathroom also had water damage. The roof was replaced at the dealership as well as the ceiling in the bathroom. The repairs were done absolutely horribly and I'll never be able to sell my camper without a giant loss because of this. I think grand design should by it back or at least give me a comparible value on a trade. I've contacted grand design several times with no response.

  Business Response

  Date: 12/06/2023

  We have reached out to the customer to discuss this situation

  Customer Answer

  Date: 12/07/2023

   I am rejecting this response because:
  
  Please send me an email. Did not understand the message. 

  Business Response

  Date: 12/07/2023

  We have sent an e-mail to the customer

  Customer Answer

  Date: 12/13/2023

   I am rejecting this response because:
  Grand design wants me to work with the dealer. I don't think a roof should need to be replaced after less than a year on a new unit. I think grand design is reponsible for this mess not the dealer. Not sure why they just don't have flex armor or something like that do the roof with lifetime warranty instead of paying some one that's not an expert in roof replacements. 
  
  

  Business Response

  Date: 12/15/2023

  Thank you for this information.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2022 Grand Design Solitude 5th wheel Model GK310 in April of this year. I've used it once for 12 days in September. Moldings on the side are separating. Roof seals weren't done correctly, and some have cracked leaving portions unprotected from weather. Product has a 6-month warranty on seals. This is acceptable if done correctly. They were not. GD does not stand behind their product. The are supposed to be leaders in the industry. We are beyond disappointed that this occurs so early in our ownership. I can understand a small seal requiring attention. In order to prevent water damage to the interior I have paid $2500 to have cracks repaired, molding reattached and the entire unit resealed. Grand Design thinks this is normal and are denying further action. This is not customer satisfaction to say the least.

  Business Response

  Date: 11/29/2023

  Thank you for writing regarding *********************----we have contacted **** and are trying to work through this with him.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2019 Grand Design 375RES-R VIN# ***************** This unit was transported to Grand Design by ***************** on 4/1/23. It had several issues that needed addressed at their facility. The repairs were reportedly completed and the unit was sent to another towing facility, *************************, to be returned. The unit was stolen from their yard and I was notified on July 10. A police report was filed and labeled inactive by Detective ****** with Elkhart *************************** Grand Design and *************** took responsibility for transport and delivery of this unit and we have received nothing. The only solution offered is to let insurance pay. Grand Design has made zero contact regarding the loss. **** Jimbo and ******************* made an offer that does very little to make the loss whole. The unit still had a substantial loan and an enormous amount of personal items that weren't considered in their offer. Few of the upgrades to the unit from the factory or the ones made after purchase were considered. Several upgrades after purchace include: **** generator, ********* washer/dryer, in-line surge protector,******* internet system, ******* sliding drawer, ******* easy reel cord spooler, Furrion 4 camers system w/7display, ******* Reel away, RV Airflow system, BLU Technology water system and water softener, ******* Thin Shade, RVLOCK Keyless entry door lock, 6 Fire Safety Products fire extinguishersjust to name a few. Numerous personal items, kitchen, outdoor kitchen, tools, camping gear, beach equipment, dog itemsI have many receipts and pictures of these **********************************************************************

  Business Response

  Date: 11/16/2023

  I have reached out to the transport company and their insurance has been reaching out (5x) to the customer via email to assist the customer with an insurance settlement.  I have been in communication with the customer and encouraged them to respond to the insurance company on this resolution.    The customer has requested a replacement trailer and after the review of the facts, it is our understanding that the unit was in process of being returned to the customer and the customer, without our knowledge, made special arrangements with the transport company to hold the trailer until they requested delivery. Unfortunately, the unit was stolen during this period. It is our position that Grand Design RV fulfilled our commitments to the customer ie repairs and return for transport.  We are therefore not in a position to replace the customers' unit.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new 268 BH grand design reflection from a dealer in 2021. Camper is Stored under a carport when not being used. Last trip with the camper my wife happen to drive and was IN front of me and called and asked me if the roof is supposed to have air under it i said absolutely not. thankfully she seen it and was able to take pictures and get a video. The glue between the roof membrane and the *** deactivated therefore came apart. From the research I've done this is a known issue. I called ** and created a case # they told me i need to take the camper to the nearest **** ******* RV (Grand Design Dealer) dropped the camper off 9/4/23 and it is there currently. The **** ******* dealer has sent pictures videos.** even sent a rep out to the dealership who looked at the roof and escalated the case to have it reviewed. 3-4 days later ** calling the dealership asking for more pictures, how did the ** rep not take or get all the information needed. **************** rep I've been dealing with is terrible. No remorse no feed back nothing. been without the camper for 10plus weeks.. Bottom line is this is manufacture issue and they are looking for anyway to get out of making the necessary repairs of replacement.

  Business Response

  Date: 11/02/2023

  Thank you for writing regarding this case.  Following is what our records show:

  - Unit manufactured 6/4/2021

  - Unit purchased 6/18/2021

  -0 (none) warranty claims on file

  -One year warranty expires 6/18/2022

  -August of 2023 we received notice of this issue (14 months after warranty expiration

  -October 11 is the first time the dealer submitted a request to repair...(no pictures attached dealer stated it looked like seal maintenance)

  -October 22 dealer sent pictures now stating they thought it was not the seal, but the pictures sent show that the front seal is the original factory seal and no maintenance has been done

  -We did not send a representative there to inspect this unit.  A sales/partners in progress representative happened to be there, but never looked at this RV

  None-the-less we are still working with the dealer to see if we can help in any way.  Please ask the customer to stay in touch with his representative until this is resolved.

   

  Customer Answer

  Date: 11/03/2023

   I am rejecting this response because

  Actually there was a claim for the rear jacks being to long and I was sent a new set. So the 0 ( none ) is ****** far as maintenance goes your saying lack of seal maintenance because I didnt pay a dealership to do the maintenance and have records. I do my own maintenance. As stated before the camper is stored / kept under a secured 24x30 shelter when not being used. No direct sunlight or weather. It has been outside in the elements the past 10 weeks waiting on you folks. The ** rep was at the dealership and looked at my camper; No lack of maintenance was said then, the rep ****** told the dealer she was going to escalate this to get it resolved,she could see why the customer was frustrated exact words from ****** service **** at the ****** blue compass. This is nothing more then a company not standing behind there product. I drove more then 4 hrs 2 years ago to look/ purchase a ** because there was no dealer in my area I was impressed with some of the features on the units and was willing to go find a ** dealer. Always herd ** was a step above with there product and there customer service. Boy was I wrong !!!!  The worst customer service Ive ever had to deal with!!! ( ********************* made several attempts the past few days with voicemails left to ** service departments management team ( *******************)  with no response. No matter the outcome of this you have lost a customer for LIFE. You know what they say the best advertisement is word of mouth!! It quite comical I can get a same day response through like this,but any other attempts it takes days/ weeks or not at all. 

  
  

  Business Response

  Date: 11/03/2023

  ***** and I spoke on the phone and we are going to try and get this resolved...We are very sorry that Mr. and ***************** are unhappy with this situation.  That is not ever what we want.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30/22, we purchased a new 2022 Grand Design travel trailer, an Imagine 22RBE VIN ***************** from RV *******, ****************, **. Brakes did not work on trailer. We were told that they would start working after using them. Not true. It took three trips to RV ******* to finally get the brakes fixed. They blamed it on the trailer being flatbedded to ********** from Grand Design with emergency brake-away activated. Weve had many RVs in our past 60+ years. Brakes OK but not great. It was also a new experience for us to be required to call Grand Design ourselves. We always thought that the Dealer took care of that!On 10/29/22 we left on a ***** mile trip that was almost all highway driving with little brake usage. On 5/20/223 about 75 miles from home, the brakes on right front tandem locked up. We were able to back up which unlocked the brakes which enabled us to continue on home, with intermittent sounds from area of brakes.On 5/25/23 (trailer still in warranty) we called RV ******* to make an appointment to finish up some minor warranty items they couldnt previously complete due to parts availability. They advised us that they couldnt get us in until July 3rd, THREE DAYS after warranty expiration. Coincidence? Maybe. This became the main issue. On this date, they discovered how extensive the damage was to the brakes and hub on the wheel and also on the tire that had a flat spot worn down to the cord. To be able to use the trailer for a small trip we had planned, we had no other alternative but to have them do the repairs. It was also necessary for us to purchase a new tire.It has been a nightmare situation since then with many calls and emails to Grand Design and RV *******, who have, to this date, declined any payments due to their steadfast position of the trailer being out of warranty, which occurred due to no fault of ours. Our case number is #********.

  Business Response

  Date: 11/01/2023

  Thank you for letting us know of our customer's frustration....we are reaching out to him to get more information to see if we can help.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our Grand Design Imagine 2400BH 8/20 from ***********, **** **********, ** *****. in 10/22 our slide stopped working and we have had it fixed 7 times since then, only to have it stop again. We are requesting Grand Design to repair the problem at their cost, and reimburse us for our out-of-pocket costs (est $7,200). Listed below is a summary of the 7 repairs and costs.1.10/22 ****************, ** The slide wouldn't slide out all the way. A call to **** at RV *************** LLC helped us extend and retrack the slide. We were not able to use the bedroom the rest of the trip back home. There was no out of pocket cost for this.2.11/22, ********, **. SM ************ Repair, LLC came out to our home and fixed the slide, for $280.3.4/23 *********, ** **** with ** ****** RV Repair needed to take 9 days to order and install new rails, bearing blocks, and controller for $2,395. We could not continue our planned trip and stayed in the trailer.4.August, 2023, *****************, ** The slide stopped and *** with ********************** mobile replaced one of the slide motors at a cost of $602.5.8/22 ******* the slide stopped on our way to ******** and **** ******* (*****, their top technician) resynced the slide motors, at a cost of $324 Also the annual NWAN/Forever annual maintenance was done.6.9/23 ******* **** ******* (*****). After towing the trailer up to ******** and then to Crater Lake, the slide stopped. We slept on the bunks for 3 days until we were able to drive back to *******. Once fixed at a cost of $310.00, the slide stopped the next day as we headed home. The weather was over 90 degrees, and since we could not access the A/C we stayed in 2 hotels at a cost of $305 7. 10/23 ********** **** ******* (*****). After coming home, we have taken the trailer to the **** ******* location near us. They think the problem might be flattened leaf springs and or drained batteries. Repairs will be approximately $3,000

  Customer Answer

  Date: 10/30/2023

  We want to be issued a refund of $7,200 for the cost of repairing the slideout per the attachments

  Business Response

  Date: 10/31/2023

  Thank you for alerting us to this matter.  We have reached out to **************** and are gathering information to see how we can help.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2023 Solitude 380FL. 3.5 months later have had nothing but problems from terrible manufacturing.- Two leaks in the right front slide (I had to fix one of these leaks already using caulking)- One leak in the left front slide - Right front storage door leaks - Railing for the right front drawer next to fireplace was bent, installed that way - Outside front storage door does not latch or lock - Wood trim above left front slide coming undone - Wood trim on left side of entry door coming undone (used liquid nails to fix)- One kitchen shade came all wrinkled - Stainless steel stove came with spots on it. Visually looks horrible - Kitchen LED track lights were installed - Bedroom valance has become loose away from the wall I communicated verbally to Grand Design the issues with the ** which was only one leak at the time. Now we have three more leaks. I communicated to Grand Design that I refuse to bring our ** to the dealer (** Country, ************, **). Because they failed to deliver two ordered items (drawer guides and dust cover for one wheel). They just provided excuses as to why I have not received them. They were ordered on July 7, 2023 and have not received the items as of Oct 17, 2023. Can't perform a simple task they certainly cannot repair an **.I also contacted the ** dealer in early October, 2023 about the issue with one leak and they never called me back after I spoke with a rep and she said she would discuss with her team and get back to me.On Oct 3 Grand Design emailed me options for repair. Unfortunately, like I stated previously the dealer was not an option because of their negligence in getting me my two items. Another option take our ** to a service provider. One place refuses to work with Grand Design because they did not pay their bills in a timely manner. They would expect me to pay for everything and then submit final bill to Grand Design. Another place did not want to work on Grand Design because of the issues.

  Business Response

  Date: 10/18/2023

  We phoned Mr. ***** and are attempting to resolve his concerns directly with him.

  Customer Answer

  Date: 10/18/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the steps toward resolution is satisfactory to me.

  
  

  Thank you.