Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2021 Grand Design Transcend Xplor 261BH on 4/19/21, for $39,498.72- Vin# *****************. Within the first two months of owning the trailer, we noticed a large bowed out section of the side wall below the dining window, and then subsequently the rest of the siding started to appear rippled. See pictures attached. We took pictures and sent them to our dealer. He suggested we "wait" until the weather got cooler to account for the heat being the cause of the rippling. We waited until the fall and the rippling did not go away. Unfortunately we live about 600 miles from the dealer we purchased this from. We were suggested to bring it to another Grand Design dealer who would look at the siding. Which was in **********, **. We spent months trying to get a date set up to bring it in to have it inspected because they were very poor at returning phone calls and arranging "warranty work". We finally were able to ***************** in this past fall, and when they called us with the quote for the repair, it was $22,000 and they said Grand Design was unwilling to pay for this repair. The trailer has been used about 6 times total and was stored under a lean to side of our shop. Never in direct sun or exposure to the snow. This is a ridiculous amount of money to have to fix on an issue that was straight from the factory. We expected a company such as Grand Design, to be willing to work with this issue since it was originating from the first couple months of owning it. We have attempted to email and call Grand Design over the past year to help solve this, and our emails come back as "undelivered" and have not gotten to a single person in the company who is willing to take our information and look into it. We are always passed on to the next person. We are sitting here with a "brand new" camper that is a LEMON! Please help us fix this siding issue.

  Business Response

  Date: 03/03/2023

  We spoke with the customer.  He will be sending us some documentation to see what we can do to assist.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our 2022 245RL Transcend travel trailer on 2.19.22. From the time we bought the trailer, it was a complete nightmare. We have had so many issues that it has been in the shop more than we have had the chance to take it out a total of 6 plus months out of the year that we have owned it. We have a video recording of the issues and still, the mechanics cannot make that issue occur again so they give it back to us in the same condition and then we take the ** out again and the issue occurs again. I had finally had enough so I reached out to Grand Design to see if they could help us get the issue taken care of. The response I received was that we were taking the trailer in for other issues that were not important, which were some minor things we added since it was going to be in the shop anyway. The electrical issue and underbelly water leak is a real problem having no electricity when we are out and getting stranded multiple times miles away from home and leaving us in 50-degree weather with no heat. I feel like the dealer to the manufacturer has been giving us the runaround. All we want is for these 2 issues taken care of under warranty and since our warranty is almost over they are stating that they still cannot find the issue. I feel like we purchased a lemon. We asked Grand design to extend the warranty on this issue until it is resolved since our warranty is up soon. We have had it in the shop since 12/28/23 and we are constantly checking in and no resolution to this problem. Work order#*****,************

  Business Response

  Date: 02/22/2023

  We called and spoke with the customer and asked some troubleshooting questions.  We are working with the customer and the dealer to address the customer's concerns.  

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A 2023 Grand Design Solitude (VIN *****************) was purchased on 10/5/2022 for $154,232.58. The business committed to provide the following: "...striving to improve our customer's RV experience before, during and after their purchase", "...superior value for your dollar!", "an excellent reputation for second-to-none industry craftsmanship". Our complaint includes but is not limited to the following issues: The back bay has a leak (underneath the shower) which has subsequently gotten water on our belongings. The front bay also has a leak resulting in damaged electronics in storage. The front of the *** under the fireplace, had a great deal of water come in onto our living room floor. We had the dealership service this, but cannot know the extent of the water damage inside the walls/floor/space that we cant see. There is a leak outside of the shower unit inside the bathroom. The kitchen sink leaks as well. There is a hole in the floor from a dining room chair. These are all factory made and new. Nobody in our home is obese for this to occur. Furthermore, one of the chairs are in such poor quality that they have completely torn at the seam where the seat meets the back. The bathroom sinks have rust in the basins.The levelers do not work properly.The letters/words on the utility cabinet which tells us what switch goes to what were rubbed off almost entirely on the first couple of days. The recess lights in the kitchen have been not working properly since the first week of our purchase. They are still not fixed/replaced.The blinds are of such a poor quality they have broken within the first couple of weeks. Having ****** serviced under warranty does not fix the issues of water damage within walls, under wood, etc. that will result in long-term damage after the warranty has expired. Service **** blames manufacturer and manf. blames the people providing the service. They use the warranty as a scapegoat for their poor construction.

  Business Response

  Date: 02/14/2023

  Thank you for writing us regarding ******* (****) ****. We are very sorry to hear of the difficulties he has encountered and we reached out to him immediately upon receiving this notice.

  We spoke to **** on the phone and he expressed his frustration with the current issues he has with his Solitude.

  He has already made arrangements with his dealer to get these items repaired.

  While we explained that repurchase was not on the table, he is now working with our number one customer service rep.  

  They have exchanged contact info and will continue to work together to resolve this.

  FYI- That Rep has also already reached out to the dealer to offer any assistance needed.

   

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 grand design imagine Imxls231DE, vin# ***************** from ************************ on 7/22/2022 for $46,285 cash. Used it for several months with minor problems which we decided to wait until fall to turn it in for warranty service. The slide started needing manual assist upon extension and retraction which is a serious issue in my opinion. Called **** *** RV of **********,** as they are closer to our home. Turned the RV over to them on November 11 th of 2022. **** in service department contacted me on Dec 17 th 2022 and said they had done everything they could and were awaiting authorization from Grand Design to proceed with warranty repairs. To this date, 2/10/2023, have not heard back from *******************. It's been 3 months since I took the rv to them.Would someone from Grand Design please, please, please call **********************, ** *************) and authorize the warranty work?Thank you *******************

  Business Response

  Date: 02/13/2023

  Thank you for writing regarding our customer and this situation.

  We apologize for the delays in authorizing the repairs.

  We have reached out to the dealer and gotten the information we have been waiting for and repairs should be authorized by the end of the day.

  Thank you to **************** for taking time to speak with us!

   

  Customer Answer

  Date: 02/13/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2022 Grand Design Reflection 278BH fifth wheel and picked it up April 29, 2022. We paid roughly $80,000 for this trailer. Once we brought it home within one week we noticed that the solar system was not working so we booked it in to get fixed as soon as possible since we had our first camp trip booked. When we were getting the trailer ready to bring to the dealer the slide would not come back in right. It took multiple tries to get the slide to come back in properly. Once the trailer went to the dealers for repair it took 2 months to finish repairs. Already half the summer was burnt up from the trailer being in the shop we got to use the trailer twice. On the third trip we were packed and getting ready to leave, when we tried to pull in the slide it would not come in AGAIN. We were forced to cancel this trip so that it could be brought back into the shop for more repairs. This time they had the trailer for a month and a half trying to figure out what the problem was with the slide. We had got to use our trailer for 2 weeks out of our whole summer. No one wants to take accountibility for these problems we've been having with this BRAND NEW trailer. We have had to continue to pay for a trailer that we were unable to use, we have had to cancel many trips and we lost out on money due to booking and having to cancel on short notice. I can only call during business hours which I am working, I am only able to talk with the sevice manager at *****'s RV where I purchased the trailer, they say I have to contact Grande Design. ******* this is our only form of vacation for my family. We want to be compinsated, our bi-weekly payments from the time we bought it till November 11 2022, the cost of cancelling our trip $141,00, as well we would like some type of compinsation for missing out on our whole summer/fall camping/hunting season (19 weekends).

  Customer Answer

  Date: 11/21/2022

  Trailer is a 2022 Grand Design Reflection 278BH Fifth Wheel

   

  Vin # is *****************

  Business Response

  Date: 11/21/2022

  Thank you for contacting us regarding our customer.  We are very sorry to hear of the difficulties he has encountered.

   

  We are going to have one of our customer service specialists reach out to ************************** ASAP.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our brand new Grand Design Reflection 337 (VIN *****************) from ********************* ** Country in ****, ** on September 26, 2017 for $51,192.00. We did our research and purchased our 5th wheel based on GD** attention to detail and quality. As they advertise We didnt merely raise the bar on quality. We set it. and Attention to Detail makes the difference. We have been meticulous about storing, maintenance and servicing. We have has several minor service issues resolved since we purchased the ** and have anyways taken it in for safety recalls. During our camping trips in the summer of 2020 we first has issues with the kitchen slide #1. We brought it in to ** Country for service in the fall of 2020 to repair the slide that was tearing our vinyl flooring. There were also black chips coming from underneath the fridge. The cause was both bottom slide inner corner slide feet were coming apart. The correction was to remove and replace both bottom slide inner corner feet. Both slide seals were also replaced (Invoice attached). When we used the 5th wheel in the summer of 2021, the slide immediately started to tear up the underneath plywood and black plastic corner molding on the bottom of the slide under the fridge. After our summer camping 2021, I scheduled to get ****** in with a Grand Design authorized repair dealer closer to ********** where we live to repair the slide again. I was able to get it in with ************** **********, ** but the earliest I could get it in was January 5, 2022. Clear Creek indicated that the ********** molding on the bottom left side has void in the seal letting water into the floor. As we have always maintained our 5th wheel since we purchased it new from ** Country and we thoroughly expected the slide repairs to be covered by Grand Design.Grand Design have not offered any assisstance. We just want Grand Design to do the right thing and meet us halfway on the $8,000 repair costs

  Business Response

  Date: 11/04/2022

  Thank you for writing regarding our customers ***** and ************************  We have been in contact with them regarding this matter and have denied their claim. 

  Below is the history according to our files:

   * The ** was manufactured July 27, 2017

   * The Sissons purchased the Reflection October 3, 2017

   * During the warranty period there were three warranty claims filed 

   * The Grand Design **************** Warranty Expired October 3, 2018

   * The customer next contacted us March 10, 2022 asking questions regarding their extended warranty policy and a recall they had read about.  We explained that the policy was not affiliated with Grand Design and they would have to contact the policy provider       and we also helped them get the recall work performed

   * Our next contact was 5 months later in August when we were presented with an estimate for $7,730.90 for repair of water infiltration damage

   * After doing our due diligence and requesting photos from the dealer it was determined that not only was the ** nearly four (4) years out of our warranty period, but it appeared that the unit had not been properly maintained- this is why the claim was denied

  While Grand Design prides itself on going above and beyond to help our customers, at some point our responsibility must end regarding maintenance and the the cost of repairs becomes the responsibility of the owner.

  Thank you again for writing and letting us know about this situation.
  

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new Grand Design solitude on August 15th. Within days, we found sawdust on the kitchen floor. Then it kept appearing in the same two spots over and over again. We just took the 5th wheel in for warranty issues, lots of issues, and are told that Grand Design is not responsible for this pest damage. With a little research, we found we are not the only ones with this issue. It appears this wood eating pest came from the the Grand Design factory and they are aware of it, but even so, they say it's still not their responsibility. This is our 3rd Solitude and we are very disappointed with it's poor quality and response from Grand Design. They used to back their product with outstanding service. Again, we're very disappointed.

  Business Response

  Date: 10/24/2022

  Thank you for contacting us regarding our customer ****************************

  According to our records the unit in question:

  - was manufactured in March of 2022

  - was shipped to our dealer in late March of 2022

  - was purchased by **************** on August 15, 2022

  - The customer contacted us on September 22, 2022 about another issue and did not mention this situation

  - This matter was reported to us by the dealer in an e-mail on October 20, 2022

  Our warranty explicitly excludes damage from insects or wildlife as there is no control over those situations after it leaves our manufacturing facility.

  This unit left our facility 7 months ago and we have not been in control of it's use, storage or maintenance.

  Thank you again for contacting us regarding this matter.

   

  Customer Answer

  Date: 10/25/2022

  I am rejecting this response because: My wife and I were gone most of the summer in another 5th wheel.  I had to come to ********* for my father's funeral and, while in *********, I found this solitude (our 3rd) at a dealer there (*******************).  I purchased this 5th wheel and picked it up on August 15th, 2022.  It took us a about two weeks to get it ready and then we went back on vacation for another month.  Things actually started breaking at the dealer when we went to pick it up (which took over 2 hours to fix before we left), and in all, about 16 issues that needed fixing came up.  On about the 5th day of camping, our microwave stopped working.  I called the dealer, and they told me to call H3****************** **********************.  I called H3**************639H **********************, and they shipped me a new microwave to my house, so I had to get a small countertopmicrowave for the rest of my vacation as I was already more that 300 miles away. I fixed about 5 or 6 of the other problems myself, and when I got home on September 19th, I called a closer dealer for an appointment (RV Country in ******** **).  Their first available appointment was October 18th.  

  Per H3****************** **********************s response, I should have told them about all 16 problems when I called about out broken microwave.  I guess they could have re-aligned our door deadbolt that would not work, or fix the shower door handle which fell off, or that there was not remote control for the bedroom *** or fix the **** Jack in the kitchen does not work, or fix the propane doors that fly open while driving, or fix the awning was going to tear the following week in a rainstorm, or that water appeared on the bedroom floor after a rainstorm, or fix the wet bar refrigerator opens every time we move the *** or that three weeks later the outside molding was going to fall off, or fix the slide bar in the bedroom closet was going to break, or fix the living room accent lighting that interferes with the sound system for the *** and yes, I should have told them that Saw Dust had appeared on the floor (which had only happened once or twice by the time the microwave had broken).  

  I have read other complaints about this same wood eating pest in other ***********************s and they were told by pest control companies to contact their insurance company and get it totaled out.  This is our third Solitude (the first one being #** they ever made), and we camp a lot.  Lots of other campers admire out RV's and we had always told them the best thing about ****** was that H3****************** ********************** has the best customer service.  I guess that from now on, sadly, we will be telling everyone our new story. 

  H3****************** ********************** needs to fix their records.  They stated that I contacted them on September 22nd.  It was actually the first week of September and the microwave was delivered to my house while I was still on vacation.  It took me a month to get an appointment for fixing all these issues, and H3****************** ********************** wants to use that against us saying that we didn't report any of this to the dealer until October 20th.  
  

  So in the future, we should call H3****************** ********************** immediatelyevery time something breaks (a weekly call) and hope they don't exclude it from their warranties.  Maybe this is just the way it is now that ********* bought H3****************** **********************.  I have lost all faith in H3****************** **********************!

   

  
  

  Business Response

  Date: 10/31/2022

  Customer sent us photos of bugs he thought were "powder post beetles" and we spoke on the phone.

   

  The good news is---the bugs in the pictures are not powder post beetles.

   

  Just to be clear however, Grand Design does not cover insect or animal infestation of any kind.

   

  Due to the fact that this is something that is entirely out of our control after the ** leaves our facility.

  Customer Answer

  Date: 11/02/2022

   I am rejecting this response because:

  The owner of my local ******************** said that these are in fact ********** Beetles which is totally opposite of what Grand Design wants us to believe. 

  So far, per Grand Design, I can buy a new $156,000 Solitude 5th Wheel and it can have wood eating pests inside the structure when I purchased it, and it is not their problem.  

  Per Grand Design, because it was built in March 2022 but not purchased until August 2022, the pests MUST have entered out RV after it left the factory.  I guess our one year warranty must have also started when it left the factory.  

  Grand Design said that they have not had a complaint about power post beetles in the past 10 years, but my wife found a BBB complaint from July 2022, just a month before we purchase ******.  In that complaint, they talked about a few other Grand Design owners that have also had this same problem and Grand Design was aware of this problem and offered to fix it.  

  Grand Design has not even offered to remove a ceiling panel and see what is actually happing to ******.

  We had a 2022 Keystone Cameo 5th Wheel and did not like its quality, so I wasted over $60,000 thinking we were up-grading to a much better RV.  We now wish we had our Cameo and our money back.  

  Business Response

  Date: 11/15/2022

  **************** has not presented any evidence that anything needs fixed.  We have only been answering his questions about *********** Beetles which he has read about online.  Please find attached a picture of the hole made by this species of beetle and a picture of a powder post beetle.  The holes are not microscopic as this customer contends.  He has found some sawdust in his new unit which is not unusual for months after they are built.  Also attached is a picture of the beetle he found in his RV...it in now way resembles the powder post beetle.

  Please ask him to phone me (he has my number) if he wishes to discuss this further.

  Thank you.

  Customer Answer

  Date: 11/16/2022

   I am rejecting this response because:  As I stated before, the saw dust keeps appearing at the exact same 2 places over and over, while the rv is parked.  I have owned numerous RV's in the past 35 years, including 2 prior Solitudes.  This sawdust is not from the unit being built.   The 5th wheel has been at the dealer for the past month fixing numerous other defects so I cannot send any more proof about the damage until I get it back.

  Again, as stated before, Grand Design has not even authorized the dealer to take off a celling panel to see what is happening.  

  It's as if Grand Design is not hearing what I am saying, they just keep saying it's not their problem. 

   
  
  

  
  

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received Safety recall notice Feb. 25th 2022 for recall NHTSA Recall No. 22V-038, which is electrical wiring issue to refrigerator which may cause fire. There are only 2 dealers in our **************** and both refuse to repair as we purchased our unit in **********.Have contacted Grand Design 5 times in last 6 months and their response is to contact dealers locally and ask them to schedule repair and contact them for details and payment which we did and after talking to both local RV dealers and 3 mobile repairman all have refused stating the word is Grand Design is unreasonable to deal with and has a reputation of not paying.This situation has been going on for 6 months now and I am still using a RV with a known fire Hazard. Grand Design does have Mobile Reair units that travel thru out U.S. and I believe it is time for them to do the right thing.My Vin. Is *****************

  Business Response

  Date: 10/12/2022

  Thank you for letting us know of this situation.

  We will have one of our representatives reach out to the customer ASAP.

  Our records indicate they called in May of 2022 and were told that they can take the ** to any reputable ** repair center or even utilize a mobile repair service.

  We absolutely do not agree with the assertation that we are not a reliable company to do business with. Customer Service is our focus and has been since our company began.

  Also, this recall is important and should be a priority for the customer to get completed.

   

  We will update here after we have spoken to *******

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase a 2021 grand design reflection vin# ***************** from ** country in ********* **. June of 2021. During our first trip we began to having slide out issues. Where the slide out would not come in all the way. We did take it back for repairs in ********* grand design authorized service department. They had the unit for several weeks, due to part shortage. Once the we receive the unit back we started to have the same issue with the slide out. We where advise to make sure the ** was level before bringing the slide out/in. This seem to work, so we had a business trip in ********. During the trip the slide out started to fail again. We contacted Grand Design for approval to have a ** service rep look the problem. While trying to fix the issue, the slide out fell completely out on to the ground. We do have full warranty, with extended warranty. But grand design is refusing to fix the damage which is the end result of on going issue with the slide out. I am now a owner of a 55k paper weight. Need help. I am retired and on a fix income. All statements made in the complaint can be verify.

  Business Response

  Date: 10/07/2022

  Attached is our official reponse at this time.  We are committed to working with the customer and the dealer to remedy the customer concerns to the best of our ability.  The customer and the dealership have both been contacted.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Grand Design imagine 2500RL in February of 2022. Every time we use it the same problems occur with added ones. The two main issues are the slide out and the fridge. They have never worked properly. The slide has quit working altogether. It was supposedly fixed now it hesitates, motor slows during operation and sounds stressed also makes Loud noises its scary to use. The refrigerator door doesnt operate properly. Its super hard to open and wont stay latched. This time when we stopped we had food everywhere as the door came open in travel. Weve camped 7 times and in shop after each time. Its $100.00 to take it in and another $100.00 to go back and get it. Its not getting any better they evidently cant fix it definitely a lemon! It needs to be replaced Thank you,*** and *****************************

  Customer Answer

  Date: 09/29/2022

  Purchased Grand Design, imagine 2500RL 2/22/22 for the amount of $37,129.00

  Returned for repair on 2/24/22 for slide ,fridge etc

  returned for repair on 3/14/22

  returned for repair 7/5/22

  returned for repair 8/5/22

  returned for repair on 9/13/22

  Each time there were other things but the main ones the slide and the refrigerator needed to be addressed and have never been resolved.

  Bought from ********************* in ****, **  salesmans name was ***********************
  thank you
  *** and *****************************

  *************

   

  Business Response

  Date: 10/07/2022

  I'm sorry you've experienced issues with your unit.  In order to help our customer's get service performed on their unit, we are always willing to work with anyone that is willing to work with us.  If you live closer to a different Grand Design dealer or another RV service center, we are willing to work with them to get you taken care of within the terms of our warranty.  If you have receipts for the food that you lost during your trip, please send that to us for review as a goodwill gesture to you.  In order to address your concerns with the refrigerator and slide, it would be best to have a technician take a look at these and let us know what they find so we can resolve your concerns.

  Customer Answer

  Date: 10/07/2022

   I am rejecting this response because:
  We did go to another dealer closer to us, *********, **********************************************************************************************************. We talked with the service I advisor, *************************, he can not get us in until January 2023. Our warranty will be up shortly after January and if the issues are not satisfactorily we will be stuck with the expensive repairs. Will Grand Design extend our warranty until all issues are completed satisfactorily? We just want to use our trailer and not have to leave it at the dealers for repair after each use. We do not keep our grocery receipts. 
  
  

  Business Response

  Date: 10/12/2022

  Thank you for writing again regarding this situation.

  We have offered to look at any receipts they have for lost food as a goodwill gesture and we offered to let them utilize any RV dealer they are comfortable with (it does not have to be a Grand Design dealer).

  We will reach out to them again by phone and see if we can help them get this resolved.

  Customer Answer

  Date: 10/15/2022

   I am rejecting this response because:
  This camper is a lemon! We have owned it for eight months and we have taken it to the dealer nine times for defective issues. We took it out again on October *****, we had to leave it at the dealers due to the top track on the kitchen/ bathroom door had the screws come out and the bottom door guide had come apart. When the door was removed it was discovered that when the door was installed at the manufacturer the screws had split the top of the door. The door is out of stock and the camper can not be used for at least 30 days. We feel it appropriate to replace this unit or extend the warranty until all defective issues are abated. 
  As to Grand Designs response; we dont keep grocery receipts and therefore have none to submit. We do appreciate being able to find another company to do warranty repairs, however our warranty is up in a couple of months and camping season is about over.