Reviews

Review Details

• Review fromdavid h

  Date: 03/08/2023

  1 star
  Extremely disappointed in product, pricing, and customer support. And any review that is not favorable is deleted from their website. Aside from a very poorly made windshield that does not fit well and blocks visibility, they will send you deceptive promotional emails with discounts that cannot be used, and when you call customer service for an explanation, or help, you are told it's your fault for not reading the "terms and conditions". I will not risk doing business with this firm again.

• Review fromGlen G

  Date: 03/01/2023

  1 star
  I've spent 20 to 30,00.00 at Super Atv. I needed 10mmx20mm tapered head bolts that hold my portal disc to the hub assy. They told me to go to a hardware store and purchase them there. So much for parts support. I will never spend another dollar at Super Atv and advise everyone to seek other places to buy your upgrade parts!!! I wouldn't give Super Atv a star rating.

  Super ATV LLC

  Date: 03/08/2023

  SuperATV always strives to provide our customers with an exceptional experience. In reviewing the communcation between our customer service department and the customer, the customer reached out dissatisfied in regards to the price of the hardware kit he was trying to purchase. Our team member explained the price break down and asked for more information in regards to what the customer was trying to accomplish. The rep also offered to get part specs for the customer if they wanted to try to purchase the parts elsewhere. We are always willing to help assist the customer in finding a resolution.

• Review fromKIMBERLY L

  Date: 02/25/2023

  1 star
  BAD customer service. Not stated anywhere in the return policy that I would be charged a $50 restock fee for an unopened part. Emailed and asked about it, just to be sent a separate “policy” which STILL did not apply to my return. HORRIBLE way to conduct business. I didn’t get a response (or my $50) after the last correspondence but will be sure let everyone know what to expect.

• Review fromMatt H

  Date: 02/17/2023

  1 star
  **Buyer Beware!** I just bought a several super atv parts. A few of the parts did not fit correctly(note:I have 20+years mechanical experience). Super atv customer service requested I send them pictures of what the issues are otherwise I would be subject to a 25% restocking fee. In order for me to do this, I would have to completely reassemble the parts on my polaris up to the point of where my issue's were. That's an extremely ridiculous request!
  If that wasn't bad enough, they will NOT PAY for return shipping!! So to summarize, the Chinese manufacturer they use sent me bad parts and I have to pay 70.00 shipping and a restocking fee of 25%.
  This companies business practices are absolutely unfair and ridiculous. You have much much better options as to where to order your parts from. Think about this next time you're considering buying from them. You have an issue with a part, at absolutely minimum you'll have to pay for return shipping. Think about how much that costs on a bumper, a winch or something oversized!! Do NOT purchase from this company.

• Review fromB. W.

  Date: 01/18/2023

  1 star
  Customer service and technical support is "POOR" at best. I ordered a complete replacement portal (due to the one on my bike disintegrating with no warranty as they were installed by where I purchased the bike, not by me personally), when I got it there were no gaskets or caps. Called to find out why and was told "I" ordered it that way and they could sell me the extra parts if I wanted them. Totally unfriendly, uncooperative, and unprofessional. If I were considering upgrades to my ATV/UTV after this experience I would shop elsewhere to hope for better results. And the brand new part is sold with only a 30 day warranty, not lifetime as you would get if you buy the whole kit at the same time. I would NOT recommend this company to others based on this experience.

  Super ATV LLC

  Date: 01/18/2023

  The customer service department at SuperATV always strives to provide the best experience possible to every person we interact with. After reviewing interactions with the customer service representatives, we have identified areas of improvement to make sure that our interactions are nothing less of what our customers expect. We have spoke with the customer and hope that we have resolved the situation. We look forward to working with the customer in the future.

  B. W.

  Date: 01/18/2023

  I was contacted today by Jackie (customer service manager @ SuperATV) who was very pleasant, genuine in her apology for how poorly I was treated by their phone rep's, and was totally interested in making the situation right. With her help my situation is now resolved, hopefully her staff will learn from the bad experience I had so others can get care and support at the level Jackie provided to me today. Jackie assured me that my experience is NOT what SuperATV's staff is trained to, and committed to provide. I believe her and know that sometimes mistakes happen, its how you stand up and deal with them that truly shows the character of a company or a person. In the future for any of my ATV/UTV repair or upgrade needs, in light of Jackies integrity, and the quality of the products they provide I would certainly shop with SuperATV first.

• Review fromSteve S

  Date: 01/16/2023

  1 star
  Brought inner tie rod ends for my utv. One broke right after first ride on the trailer on the way home. If it broke while riding i might not be writing this review, these guys should be sued or shut down for some of these critical parts being this defective. I tell everyone i know not to buy from them that still do. Please do the same you’ll probably save someone’s life.

• Review fromJ. J.

  Date: 12/31/2022

  1 star
  I bought a new transmission for my Polaris General and upon installing it would not shift to or from park without rocking machine, a lot, and got stuck in low gear. Had to return and they replaced all shifting parts inside and I re installed and it worked fine. But I had to pay return shipping $130, and never even drove it out of my driveway, and all the trouble of install and take out and re install on they're mistake. They won't do anything to try and make it right. Never again.

  Super ATV LLC

  Date: 01/19/2023

  SuperATV always strives to provide the best service in every interaction we have. We have reached out to the customer after reviewing information and hope we have come to a solution that has satisfied them. We hope to do business with them again in the future.

  J. J.

  Date: 01/24/2023

  They reached out and made it right.

• Review fromRobert L

  Date: 11/08/2022

  1 star
  Wish I had viewed this site before I did business with this company. You should be absolutely certain that what you purchase will work. The cost of return shipping and added restocking make returning anything cost prohibitive. They are really proud of this practice.

• Review fromJay B

  Date: 11/04/2022

  1 star
  They sold junk made in China and would not tell you that. You pay shipping when returning it and they charge restocking fee of 25%. Yuk. Never again. Stay away folks.

• Review fromRobert M

  Date: 11/04/2022

  1 star
  When I ordered atv tires mounted, I was under the impression it was for 4 tires .
  The description was deceiving as it said all tires for $403.
  I got an email stating the package weight was 54 lbs.
  I contacted them right away with my concern. And yes it was for only 1 . I tried to cancel my order.
  They said sorry it's already been shipped. There will be a 30% stocking fee for return.
  $120 to return.
  They did not even offer me anything to help with my issue.
  Nothing, no discount, no future purchase coupons.
  It's pretty sad that they won't help me in some kind of way.
  Unfortunately I will never buy another item from superatv.com, nor would I ever recommend them.
  I am very disappointed with their effortless approach trying to help me.
  I would not even give them a 1 star after this ordeal.