Complaints

This profile includes complaints for Simon Property Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Simon Property Group has 33 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Simon Property Group

  225 W Washington Street Indianapolis, IN 46204-3435

• 

  Dover Mall

  1365 N. DuPont Highway Ste. 5061 Dover, DE 19901

• 

  Simon Property Group

  1000 Ross Park Mall Dr Pittsburgh, PA 15237-3875

• 

  Southridge Mall

  5300 S. 76th Street Greendale, WI 53129

• 

  Opry Mills

  433 Opry Mills Drive Nashville, TN 37214

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August **** on my wedding day I was gifted a SIMON **** GIFT **** of 250$. When I finally used the card I was told that the card had no remaining balance and I hadn't used the **** FAST ENOUGH. They had used all the funds as CHARGES and claimed the card had no value. I tried to reach out to them directly to get the funds back and they denied they could do anything about it. **** gift cards don't expire and I would like SIMON to refund and reissue my card and my money.

  Business Response

  Date: 04/05/2023

  Good afternoon,

  I had an opportunity to review your complaint. In August ****, the gift card was activated. At the time of the activation, the gift card had a $250.00 balance. As stated on the front of the gift card that you attached to the complaint, the gift card is valid through August ****. Following that, the gift card is considered expired; meaning that it could not be used any longer. 

  Additionally on the back of the gift card (which you have attached to your complaint), it clearly states that beginning with the 7th month after activation, a $2.50 monthly service fee would be deducted from the available balance. Since you failed to use the gift card prior to the beginning of the 7th month, the service fee was deducted monthly. As of mid-2009, the monthly service fees exceeded the balance left on the card. 

  Since the expiration date is clearly stated and since there is clear language indicating the monthly service fee deduction beginning with the 7th month, Simon declines to re-issue a new card to you or provide any refund. 

   

  Simon Property Group

   

  Customer Answer

  Date: 04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  This is unacceptable.  The dollar amount paid for the **** card should NOT EXPIRE.  This is ILLEGAL and I expect that you reissue a new card in the FULL value dollar amount.  Otherwise I will be reporting this FRAUDULENT business tactic to the Attorney General Office.  The dollar value CAN NOT EXPIRE.  **** **** CARDS DON'T EXPIRE.  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello:I hope this message finds you well. Thank you for taking the time to review my case and for making me the best part of Simon Properties. I have been shopping at your malls and outlets for over 20 years and I look forward to continuing to do so. Recently, I noticed an issue at your mall/properties and I have contacted customer service numerous times with no response.I sent the following message:"Hello. I hope all is well with you and your family. Thanks for taking the time to review my concerns. I recently shopped at (**** Grapevine Mills Pkwy, *******************), near the ****. In this parking lot, there are numerous DEEP potholes that need to be addressed. Can you forward this to the concerned team? Thanks."I understand that you only lease the space on these grounds, however, I am unable to determine the owner/property manager for this property. If you can send my complaint over to the appropriate parties.Respectfully:*******************************

  Business Response

  Date: 12/02/2022

  Good afternoon ******************,

   

  Simon Property Group appreciates you reaching out to us to express a concern that you had at ********* Mills. Your concerns have been forwarded to the property manager and operations director for Grapevine Mills. Thanks again for your over 20 years of shopping at Simon malls. We certainly appreciate it.

   

  Thanks,

   

  Simon Property Group

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******************************

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to access EV chargers at your ******************** location at 12:52am on 11/10/22. Gates were up around the mall. I stop at one of the gates and it listed the number to call EV Charger Access ************ and security asked where I was, and they stated that they would send someone security over to open the gate. I called 10 minutes later since no one came, and I was told there would be no access since the chargers were unavailable. The Electrify America app stated that the charging station was open 24 hours, and that the chargers were available. The security crew called a supervisor who said access was at their discretion. There are many red flags here. I called Electrify America and they said the chargers are open 24 hours, but some properties won't allow access. Simon Property Group should not have an "EV Charger Access" sign if you have no intention of letting someone in. There should be coordination between Simon and EA to not misinform the public that a charging station is available and "lure" EVs with limited range to come to your combined facility. It's potentially very dangerous where you would leave people stranded. Your security staff feigned compassion, even though a truly compassionate person would open the gate and allow access. This seems like a lawsuit waiting to happen. Someone runs out of range after being denied in subzero temperature. That's not where I am going with this. Just get it right and fix it. Yes, I do think that I am owed a sincere apology for my treatment in the wee hours of the morning today.Finally, I might guess that you have received some tax break or incentive for putting a Public Charging station in your mall. That's why I think you have the sign on the gate - for compliance. There is something wrong here. Fix it.

  Business Response

  Date: 11/14/2022

  Good afternoon,

  Thank you for giving us the opportunity to respond to the allegations raised in your complaint. ** charging stations are accessible 24/7 at ********************.  

  After the stores and restaurants close for the evening, all entrances to the mall are secured. The entrances are then re-opened at 6am the next morning. At each gate, there is signage indicating that anyone wishing to use the ** charging stations after hours must contact security to get access to the property. We have spoken to security and reviewed the current policy on accessing the ** charging stations. Therefore, this situation should not occur going forward.

   

  Thanks,

   

  Simon Property Group

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I write as Legal Counsel to Humane Long Island, a nonprofit educational and advocacy group. Simon Property Group has a clear policy of not permitting the exhibition of animals on its properties. https://www.peta.org/blog/simon-says-wild-animal-acts/ Yet on November 3, 2022, *************************, proprietor of the ****************, exhibited sloths, which are nocturnal wild animals, in the parking lot of ***************. ****************** has pending criminal charges in the ************* for illegal possession of wild animals, change of use without a permit, prohibited use, and illegal occupancy as well as in the ***************** for erecting an unpermitted structure believed to be a tiger cage. ****************** is also the subject of several animal cruelty investigations, including one for tasering a tiger under his care. ****************** and **************** are the subject of a temporary restraining order (Order) issued in the *************, which is where he exhibited the sloths in violation of multiple town ordinances. I ask that you address this issue immediately. i imagine that this violates your policy and your promise to PETA.Very truly yours, ******************************, Esq.

  Business Response

  Date: 11/10/2022

  ******************,

   

  I am legal counsel for *************** and Simon Property Group. Neither *************** nor Simon Property Group had a lease or any other type of agreement with Mr. ************;to display, sell, or exhibit sloths or any other animal or wildlife or for any other purpose. Further we were not aware that ****************** was onsite at ********* at any time including on or about November 3, 2022. Had we been made aware of this activity, *************** management and security would have taken steps to prohibit this.

  Finally, if we become aware of any such activity in the future, rest assured that it will be immediately addressed.

  I hope that this addresses the concerns raised in your complaint. Thanks,

   

  *****************