ComplaintsforSimon Property Group

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased 9 **** gift cards at $500 each at a Simon owned mall at the **********, ***********., **********, ** on 12/17/23. I went to make a $10.00 purchase at a local business and found there was a $5.00 balance when there should have been a $500 balance. I called the toll free number at ************** on the back of the card and asked to check balances on all 9 cards on 12/19 & 12/20/23. Most cards had no greater balance than $5.00. **************** after repeated calls indicated I should complete the attached claim forms, with copies of the gift cards, front and back, receipt and a copy of my drivers license. All the cards were compromised while in my possession and secured in a locked location at all times.The funds were spent at either Walmart.com or Farfetched.I emailed the requested information repeatedly on the following dates 1/9, 2/16, 2/22, 3/1, 3/6 & 3/12/24 at: *********************** after being told by ******************************************************* PO Box 826, *******, **, I called yet again on 3/26/24 asked to speak to a supervisor and was told I would hear back from them in 5 days, I am looking to be reimbursed the purchase price for these cards. They should not have been compromised so easily.

  

  Business response

  03/29/2024

  Good afternoon ************,

   

  Simon Property Group received your complaint. Our investigation showed that the gifts cards you purchased were loaded correctly at the time of purchase. Our investigation further showed that there is a pending investigation into the usage of the gift cards by ******* **** It is our understanding that the investigation is still ongoing. As a result, Simon Property Group awaits the results of the investigation. Once InComm's investigation is complete, next steps can be assessed. 

  Thanks,

  Simon Property Group

  Customer response

  03/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have asked the company ******************************************** on multiple dated occasions to respond to me for the funds that were stolen from these cards while in a locked capacity.
  

  The gift cards were Christmas presents for family & should have been better encrypted so that these 9 cards at $500 each & a $3.95 fee charged for each card purchased not stolen from me.

  At this point I am asking for a check made payable to me in the amount of $4,53.55.  I have been trying to rectify this reimbursement from Simon Gift Cards since 12/19/23, that were purchased on 12/17/23.

  Please dont hesitate to contact me with any questions on this request, thank you in advance for your assistance on rectifying this reimbursement matter.

  Sincerely,
  
  ***************

  ************

  
  

  

  Business response

  04/02/2024

  Good afternoon,

   

  I understand that Incomm has been in communication with you regarding your claim and that a refund check will be forthcoming  to you. Please let me know if you have any questions. Thanks,

   

  Simon Property Group

  Customer response

  04/04/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  

  I would prefer that this claim with BBB be closed once I have been reimbursed. 
  

  Best Regards,

  ***************

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  FOR YEARS I HAVE WITNESSED THIS DISPICIBLE CORPORATION EXPOSE MY COMMUNITY TO GREAT RISK!!!!!THEY REFUSE TO REMOVE SNOW FROM NECESSARY SIDEWALKS AT ******** MILLS, IN ******** COLORAOD!!!!!!COUNTLESS TIMES I HAVE WITNESSED WOMEN AND CHILDREN BEING FORCED TO WALK ON SLUSHY, SNOWY, ICY DANGEROUS SIDEWALKS OR WORSE YET IN THE STREET BECAUSE YOU CAN'T GET BY ON SIDEWALK !!!!!ALL WALKS, SPECIFICALLY THOSE THAT BRING THEIR CUSTOMERS IN ON PUBLIC TRANSIT

  

  Business response

  03/28/2024

  Good morning,

  Thank you for reaching out to Simon Property Group. I have informed ******** Mills of your concerns. ******** Mills will take reasonable steps to ensure that sidewalks and walkways are able to be safely used by customers.

  Thanks,

  Simon Property Group
  

  Customer response

  03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  i will believe it when i see it!!!!!!

   
  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My very kind mother-in-law buys us gift cards each year for our Christmas. Last year she made horrible mistake of buying Simon Gift card authorized through ***************** My husband and her son passed away suddenly right after Christmas last year so Im just getting around to using it. Expiration not until 07/31. It will NOT let me use it anywhere!!! It declines EVERYTIME. Ive tried Buckle clothing store( one time purchase) , Forever 21, Pink, Apple wallet, even Apple Gift card. Even in store! It declines everywhere! It still tells me a balance of $200 on automated system and on-line. Not a cent used! These people are complete scammers. Ive called them multiple times. They give different excuses each time. One they said because merchants are scanning as reoccurring charges which is completely impossible. Next they said there was an I tune charge which is complete lie because I literally just tore it open. So thats impossible. Last they said well the card just shows declined so must be a bad card. They are absolute CRIMINALS! They have stole $200 and even manager will not help and cant even speak good English! They hung up on me twice!

  

  Business response

  12/22/2023

  Good morning,

  Thank you for reaching out to us regarding your gift card concern. Thank you as well for forwarding a copy of your gift card as it allowed us to research and investigate. 

  The physical gift card that you were issued can be used in stores. To use the gift card online, you will need to go the following website, ******************************************************************* to register your gift card. Once you do, you will be able to use the gift card online. 

  Since the gift card was not registered at the above website, your card was declined when you attempted to use it online at Buckle and Forever 21.  Registering it will allow you to make online purchases. 

  Thanks,

  Simon Property Group

   

   

   

  Customer response

  01/05/2024

  There has NOT been 1 single thing resolved! Card still doesnt work as far as I know. 

  Customer response

  01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  There has NOT been 1 single thing resolved! Card still doesnt work as far as I know. 
  
  Regards,
  
  ***********************************

  
  

  
  

  

  Business response

  01/05/2024

  Ms. *********,

  Have you gone online to register the gift card so that you can use it to make online purchases? If not and if you still wish to make online purchases, please go the following website, ******************************************************************* to register your gift card. Once you do, you will be able to use the gift card online. If you are trying to use the gift card physically in store, you should be able to do so without issue. If you are having difficulty doing so, please let us know and we can research further. 

   

  Thanks,

   

  Simon Property Group

   
  

  Customer response

  01/11/2024

  Yes I have registered this card. Also when I call the automated system is gives me the balance in full as it should. Could this rep. ********* their response team not push a button to verify that prior to sending such a response? This card does not work! Not in person or on-line shopping. In addition to that I should not be blocked from ordering cloths from a store etc. on- line if that was my decision regardless!  My mother in law bought this with full intent of me being able to do anything I wish to buy with this. This card is nothing but a piece of plastic with 0 value. For this company to even ask such a demeaning question even blows my mind. Would I go as far as reaching out to BBB when all I had to do was activate. If so I would be completely incompetent I do believe. I reached out to **************** multiple times and even spoke with so called manager and they absolutely refused any resolution. They hung up on me!!!! Not just once but twice! They are brutally AWFUL! They are nothing more than complete criminals stealing peoples money just as the criminals behind bars. There is no difference. The only difference between these guys and the ones in these other countries that are cold call scammers is that they are hiding behind a company name. 

  Customer response

  01/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Yes I have registered this card. Also when I call the automated system is gives me the balance in full as it should. Could this rep. ********* their response team not push a button to verify that prior to sending such a response? This card does not work! Not in person or on-line shopping. In addition to that I should not be blocked from ordering cloths from a store etc. on- line if that was my decision regardless!  My mother in law bought this with full intent of me being able to do anything I wish to buy with this. This card is nothing but a piece of plastic with 0 value. For this company to even ask such a demeaning question even blows my mind. Would I go as far as reaching out to BBB when all I had to do was activate. If so I would be completely incompetent I do believe. I reached out to **************** multiple times and even spoke with so called manager and they absolutely refused any resolution. They hung up on me!!!! Not just once but twice! They are brutally AWFUL! They are nothing more than complete criminals stealing peoples money just as the criminals behind bars. There is no difference. The only difference between these guys and the ones in these other countries that are cold call scammers is that they are hiding behind a company name. 
  
  Regards,
  
  ***********************************

  
  

  

  Business response

  01/12/2024

  Good afternoon,

  We have canceled the gift card that you currently have and are shipping a new gift card to you with $200 on it. It is being sent via *** to:

  ***********************************

  ****************************************

  *****, ** 29651

  You should be able to use that card online upon receipt. Please let me know if you do not receive it. Thanks,

   

  Simon Property Group

   

   

   

   

  Customer response

  03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Hello. Im following up to previous complaint. For resolution Simon sent new gift card for supposedly same amount of $200. I just tried to use at Buckle and now whatever card they sent me has been marked suspicious and now Buckle has locked down my entire acct because of it. I cant even use my regular debit card. I have no idea what they did but I guess they thought this was a good way to get back at complaint filed on them. Im attaching chat notes from me to Buckle and new fraudulent card they resent. Please advise at ************. See attached. Thank 
  
  Regards,
  
  ***********************************

  
  

  

  Business response

  03/14/2024

  Good afternoon,

  Thank you for reaching back out to us. An associate who works with our gift cards will be contacting you to assist in registering the card and to address other concerns you have regarding usage. 

  Thanks,

  Simon Property Group
  

   

• Initial Complaint

  08/14/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Within the past 4 weeks, I have left 4 messages (7.17.2023, 7.25.2023, 8.03.2023, 8.09.2023) for the investor relations or shareholders services department representative requesting that she touch base with me regarding outstanding shares paperwork of an acquired company that was recently found within a safety deposit box. All messages were left with the same individual, & she has NOT tried to reach out to me at all to rectify the situation. I was transferred by the operator to a *********************** when dialing ************, & conceded with the operator on 8.09.2023 that my next step was going to be the BBB.

  

  Business response

  08/17/2023

  **************,

  Please reach out to ***************************** at ******************************** or ************ to discuss any investor -related concerns or questions you have. Thanks,

   

  Simon Property Group. 
  

  Customer response

  08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  *** from Simon Property Group has NOT confirmed the details of our conversations in written letter form, so that the common stock shares certificate holder has this for his records. 
  
  Regards,
  
  *********************
  

  

  Business response

  08/24/2023

  *****,

  As was stated to you on the call on August 22, 2023, we are unwilling to provide any more information to you. Simon Property Group does not own **** & *****. 

  Thanks,

   

  Simon Property Group

   

   

  Customer response

  08/25/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and though our conversations seemed undiplomatic & indelicate to me, I find that this response/resolution is satisfactory to the certificate holder. 
  
  
  

  Regards,

  *********************

• Initial Complaint

  07/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told to email and report being verbally assaulted by an older black male security guard named *** who works at ** Mills Mall location at **** ** Mills Mall Cir. *****, ** *****. The incident had taken place on 7/12/23 around 8:03 pm and people. I was finishing up a massage in the massage chair located in front of the ****** retail store. When this particular security guard going fast speed on a scooter, suddenly stops and said we are closing and I said ok. When I went to exit at the entrance near **********, I asked the security what the issue was at the massage chair I just finished the last minute on the chair and you have made a comment to me before when I have been getting ready to exit the mall. When I was going out the exit doors by ********** he started screaming at me saying I couldn't use that exit, to go down the hall use another those exit and to walk back into the mall that he just said was closing and people still exiting and walking around, for me to exit somewhere else. I proceeded to exit and he then called me a barge of curse words and derogatory comments. Calling me in front of other customers exiting, a "F***ing B*tch!, "Get the F**k out of here out of here you black b*tch and called me the * word I was walking away and I said at this point I reporting all the curse words you called me and he said "I don't give a F**k what you do!". He followed behind me to further try and intimidate me, before turning the scooter and heading in a different direction. I reported him to the mall security director ***************************, who is investigating the incident and threats made. I am also making this report because this person has no business working as a security guard or around the the public. On 7/15/23 around 8:50 pm the same security guard followed me to an exit and glared at me because I filed a complaint, to try an intimidate me and should be fired, he is dangerous to the public.

  

  Business response

  07/25/2023

  Good afternoon,

  I understand that you reached out to the General Manager of ******* Mills to discuss the matters raised in your complaint. I understand that you were appreciative of the opportunity to speak with the General Manager.

  ******* Mills conducted an investigation into the allegations raised in your complaint and took appropriate action based upon the findings. 

  Thanks,

  Simon Property Group

   

   

   

  Customer response

  08/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I reported being verbally assaulted by an older black male security guard named *** who works at ** Mills Mall location at **** ** Mills Mall Cir. *****, ** *****. The incident had taken place on 7/12/23 around 8:03 pm and people. I was finishing up a massage in the massage chair located in front of the ****** retail store. When this particular security guard going fast speed on a scooter, suddenly stops and said we are closing and I said ok. When I went to exit at the entrance near **********, I asked the security what the issue was at the massage chair I just finished the last minute on the chair and you have made a comment to me before when I have been getting ready to exit the mall. When I was going out the exit doors by ********** he started screaming at me saying I couldn't use that exit, to go down the hall use another those exit and to walk back into the mall that he just said was closing and people still exiting and walking around, for me to exit somewhere else. I proceeded to exit and he then called me a barge of curse words and derogatory comments. Calling me in front of other customers exiting, a "F***ing B*tch!, "Get the F**k out of here out of here you black b*tch and called me the * word I was walking away and I said at this point I reporting all the curse words you called me and he said "I don't give a F**k what you do!". He followed behind me to further try and intimidate me, before turning the scooter and heading in a different direction. I reported him to the mall security director ***************************, who is investigating the incident and threats made. I am making a second report because the same security guard on 7/15/23 around 8:50 pm followed me to an exit and glared at me because I filed a complaint, to try an intimidate me and should be fired, he is dangerous to the public. A 3rd incident has happened on 84/23 at ** Mills Mall in the parking lot near the Burlington store at 8:30 pm, he threatened to physically assault me, if he saw me again.
  
  Regards,
  
  *********************

  
  

  

  Business response

  08/09/2023

  Good afternoon,

  We have investigated the concerns you raised in your initial complaint and taken appropriate action. Therefore, we consider this matter resolved. Thank you again for raising this concern to us. 

   

  Simon Property Group. 

   

  Customer response

  08/11/2023

  Hello,

  I  had have not heard from the company or received a follow and want the complaint to stay open until get a response and a resolution.

  Thank you

   

  Customer response

  08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. Contact from the company and proper resolution given along with an investigation of this security guard needs to be done, who should have been terminated.
  
  Regards,
  
  *********************
  

  Customer response

  08/11/2023

  n/a

• Initial Complaint

  07/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was checking the balance of my Simon **** Gift Card and noticed two unauthorized transactions that cleared the balance off the card. Attached is a screenshot showing three transactions. The only one I authorized is the $1.08 transaction. The card had been stored in my locked drawer during the entire time frame of the charges, so it would not be possible for the perpetrators to make those purchases without having had access to the card information before the card was loaded at the mall. I did not have any reason to check the card balance during the timeframe of the charges because no one else was able to access the card or card number. I have tried contacting customer support both through email and phone, and they have not been able to help.

  

  Business response

  07/03/2023

  Good afternoon,

  So that we can investigate and respond to your complaint, can you please provide a photo of the front and back of your gift card? Thanks,

   

  Simon Property Group

• Initial Complaint

  05/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought an e-gift card May 9 and received it today and tried to use it at a store. It will not work in a store and can only be used for web or phone purchases. Before purchasing this card, I read the full "redemption instructions" which clearly state that this card can be used "anywhere **** debit card are accepted" - It does not say it cannot be used for in-store purchases anywhere. See photo of webpage in supporting documents. My only request is that the funds are transferred to a card that can be used as the card is advertised on their website.I called customer service and they refused to transfer the money or refund, even when presented with the faulty information provided on their website. I would like my money returned including the service fee. I would have been fine with having the money just transferred but given the bad customer service, I no longer want to do business with this company and am now requesting a refund.

  

  Business response

  05/10/2023

  ****************,

  Thank you for reaching out to Simon Property Group. For us to evaluate and address your concern, please send photographs containing the card number, expiration date, and any code or redemption details. We will then investigate and respond accordingly. Thanks,
  

  Simon Property Group

   

  Customer response

  05/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Simon is not providing me a way to send them the information they requested.  I can't state enough how terrible this customer service is. They are deliberately being obtuse about how I can get them this information. Their customer service reps won't take it over the phone or provide an email address I can send the requested information to.   Surely BBB can see that they don't provide me an avenue to send the "requested info" - 

  This is a delay tactic and I think they *********** I give up. I am not going to.

  
  Regards,
  
  ***********************

  
  

  

  Business response

  05/17/2023

  ****************,

  Thank you for reaching back out to Simon Property Group regarding for e-gift card concern. As is stated in both the purchase and guest receipt instructions and terms and conditions, the eVisa gift card can only be redeemed online or through telephone or mail orders. It cannot be personally presented to stores. 

  If you unable to access the funds on the eVisa card, please let ** know so that we can investigate further. For this, we will need the eVisa card number and purchase details. 

  Thanks,

  Simon Property Group
  

   

  Customer response

  05/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  It is unclear to me how I provide Simon this information. It is also not true that the terms state the card can only be used online as my original documentation shows. Prior to purchasing,  the Simon website simply says that the card can be redeemed anywhere **** debit is accepted.  I have re-attached that documentation.  Also, Simon is a physical place. They don't have an e-retail presence. Why would I buy a e-retail only card for a company that is all about malls and outlets?

  I have now provided additional documentation above of the card number and purchase information - It seems Simon should put me in touch with someone there for this information but unfortunately, only the BBB is giving me the courtesy of a response.    I have tried to reach Simon several times with no luck, so I do appreciate BBB's assistance. 

  
  Regards,
  
  ***********************

  
  

  

  Business response

  05/23/2023

  Good afternoon,

  I have investigated your concern further based upon the information you provided. Based upon our further investigation, it appears as though the virtual e-gift card currently has a $200.00 balance on it. We will be transferring the balance onto a physical gift card and sending it to the following address:

  ***********************
  

  9 *********

  *******, ** 03055

  Once the gift card is sent, i can provide you with the tracking number for your reference. Thanks,

   

  Simon Property Group
  

   

• Initial Complaint

  05/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My husband and I were in the mall getting lunch. Some man in a green beanie said to him you better get the f*** away from me or I am going to kick your f****** a** My husband was minding his own business ordering food. I immediately went to security and told them. They walked out and looked at him from a distance and said if he does anything else let ** know and we will kick him out. I feel this is a total disregard of safety of not only ** but everyone in the mall. This man threatened violence to someone just standing there ordering food. There are families with children around and obviously he is not a safe person. This should have been taken more seriously and something should have been done. Meanwhile this man then went out of his way to walk past my husband again.

  

  Business response

  05/08/2023

  Good morning,

  The property manager for **************; ***************************; reached out to **************** on May 4, *********************** the Complaint. To date, **************** has not returned his phone call. **************** can be reached at ************. Thanks,

  Simon Property Group

   

   

• Initial Complaint

  04/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In August **** on my wedding day I was gifted a SIMON **** GIFT **** of 250$. When I finally used the card I was told that the card had no remaining balance and I hadn't used the **** FAST ENOUGH. They had used all the funds as CHARGES and claimed the card had no value. I tried to reach out to them directly to get the funds back and they denied they could do anything about it. **** gift cards don't expire and I would like SIMON to refund and reissue my card and my money.

  

  Business response

  04/05/2023

  Good afternoon,

  I had an opportunity to review your complaint. In August ****, the gift card was activated. At the time of the activation, the gift card had a $250.00 balance. As stated on the front of the gift card that you attached to the complaint, the gift card is valid through August ****. Following that, the gift card is considered expired; meaning that it could not be used any longer. 

  Additionally on the back of the gift card (which you have attached to your complaint), it clearly states that beginning with the 7th month after activation, a $2.50 monthly service fee would be deducted from the available balance. Since you failed to use the gift card prior to the beginning of the 7th month, the service fee was deducted monthly. As of mid-2009, the monthly service fees exceeded the balance left on the card. 

  Since the expiration date is clearly stated and since there is clear language indicating the monthly service fee deduction beginning with the 7th month, Simon declines to re-issue a new card to you or provide any refund. 

   

  Simon Property Group

   

  Customer response

  04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  This is unacceptable.  The dollar amount paid for the **** card should NOT EXPIRE.  This is ILLEGAL and I expect that you reissue a new card in the FULL value dollar amount.  Otherwise I will be reporting this FRAUDULENT business tactic to the Attorney General Office.  The dollar value CAN NOT EXPIRE.  **** **** CARDS DON'T EXPIRE.  
  Regards,
  
  *****************************
  

• Initial Complaint

  12/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello:I hope this message finds you well. Thank you for taking the time to review my case and for making me the best part of Simon Properties. I have been shopping at your malls and outlets for over 20 years and I look forward to continuing to do so. Recently, I noticed an issue at your mall/properties and I have contacted customer service numerous times with no response.I sent the following message:"Hello. I hope all is well with you and your family. Thanks for taking the time to review my concerns. I recently shopped at (**** Grapevine Mills Pkwy, *******************), near the ****. In this parking lot, there are numerous DEEP potholes that need to be addressed. Can you forward this to the concerned team? Thanks."I understand that you only lease the space on these grounds, however, I am unable to determine the owner/property manager for this property. If you can send my complaint over to the appropriate parties.Respectfully:*******************************

  

  Business response

  12/02/2022

  Good afternoon ******************,

   

  Simon Property Group appreciates you reaching out to us to express a concern that you had at ********* Mills. Your concerns have been forwarded to the property manager and operations director for Grapevine Mills. Thanks again for your over 20 years of shopping at Simon malls. We certainly appreciate it.

   

  Thanks,

   

  Simon Property Group

  Customer response

  12/02/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩