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Business Profile

Medical Doctor

Medical Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Medical Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Medical Associates has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen at the ****************************** on Nov 4th, 2024. I was billed ******** but they are not billing my ************************************* They are billing only my ******************** This results in a denial - which correctly tells them to ********************** first. I have contacted them on their website repeatedly, and have spoken to them on the phone repeatedly, but they just keep sending the the same denial from my ******************** I don't know what else I can do.

      Customer Answer

      Date: 04/28/2025

      I have attached their most current "bill", in case it contains information that can assist you in communicating with them.

    • Initial Complaint

      Date:04/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had several medical bills racking up. I just started getting used to getting them via text message and received one from this company with which I haven't done business first hand, but know that some places use secondary companies for their billing. How they got the information from a recent visit to the er, I don't know, but I paid the balance thinking it was valid and now realize it is not after receiving the actual bill and not reflecting the payment. I need that money for legitimate medical bills and these people are taking money from people who don't have it to spare.

      Business Response

      Date: 05/09/2025

      This patient was seen in the emergency department by a physician partner of Medical Associates. The bill appears to be for the professional fee for that encounter. The patient can call our office at ************ for any further questions. Thank you.  

      Regards,

      B.P. House, MD

      Business Response

      Date: 05/14/2025

      This patient was seen in the emergency department by a physician partner of Medical Associates. The bill appears to be for the professional fee for that encounter. The patient can call our office at ************ for any further questions. Thank you.  

      Regards,

      B.P. House, MD

    • Initial Complaint

      Date:06/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been illegally harassing me sending me fake bills for a hospital service that I received back in February. I am on ******** and everyone knows that ******** will back pay all recipient bills, but this company illegally and fraudulently insists that I must pay the bill, personally. This is ILLEGAL. ******** back pays all bills regardless of whether the insurer had ******** at the time or not, which I did. They think they can take advantage of poor people, but I know better that they should not be sending me any bills. Furthermore, I have contacted the hospital billing department and no such bill exists and ******** had paid up all legitimate bills. My next move is a lawyer if they don't stop harassing me....

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