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Business Profile

Vitamins and Supplements

NutraStop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/06/2022 I visited nutrastop.com and made a purchase of purus labs noxygen. Two bottles equaling 80 servings and was charged ***** I received an email with a order number *********. The following day 12/7/2022 I made another purchase iforce nutrition hemavol with the total being ***** and received another email with the order number *********. Being a first time buyer from the website I waited a few days to receive a shipping email but never got one. So I sent an email to ******************************** It was the support email I received in the order confirmation emails when I made my purchases. Today is 01/15/2023. I never received and any emails back regarding the shipping or a response to my email I sent them. Also never received my products I purchased.

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product from Nutrastop on 1/6/2023 and paid for rush delivery. On 1/8/2023, I received a notification that the product had been delivered. Upon checking my mail and front porch, there was no product. I have a ring doorbell, so I know nothing was delivered. I contacted Nutrastop via email and their website, but no reply. I have made multiple attempts to speak with someone at the company or get a response to my email, but nothing

  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 31, 2022, I placed an order through nutrastop for supplements. They accepted the order and the following day on November 1, 2022 they sent me an email and text stating the items have shipped and were on the way. This included a shipping tracking number from **** However, the tracking update only says label created and it continues to say this as of November 10th. I have reached out through text and email through the contact information provided and have not been provided a response. Nutrastop has already charged me for the products that I have not received.

NutraStop is NOT a BBB Accredited Business.

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