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Business Profile

Vitamins and Supplements

NutraStop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items from Nutrastop with zero items delivered. Received an email with shipping tracking link, that says a label was created. Has not shipped. Attempted to contact seller twice, with zero response back. They have stolen my money.

  • Initial Complaint

    Date:10/12/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with NutraStop on October 1, 2025, totaling $100.66. The order shows a **** tracking number but the package has never been delivered. I have made multiple attempts to contact the business. The email address on their website bounces back as undeliverable. Their listed phone number is not answered, and they also do not respond to text messages as instructed. I have received no updates, no product, and no communication from the company. I am requesting a full refund and for this business to be reviewed for failure to provide goods and lack of customer support.

    Business Response

    Date: 10/27/2025

    Our team reached out to the customer via phone call to discuss the issue surrounding their order directly. During the call, the customer mentioned their concerns and we immediately worked to resolve the matters at once. The customers original item ordered ended up going on backorder and they elected to receive an alternative product in place of it. The replacement order was shipped with an upgrade to 2nd day air shipping and included complimentary samples and a pill case. According to the carrier, the expedited shipment is scheduled for delivery today! 

    ups tracking number: 

    ******************

    We appreciate the customer for their kind understanding and cooperation in reaching a resolution! 

    Customer Answer

    Date: 10/27/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

  • Initial Complaint

    Date:10/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered with only a confirmation and no updates and no responses from multiple emails Ive sent them

    Business Response

    Date: 10/27/2025

    We sincerely apologize for the delay and lack of communication the customer experienced. We completely understand their concern regarding the lack of updates after placing their order. 

    We had anticipated our incoming shipment would arrive in time to fulfill this order promptly - however, an unexpected delay in our supplier's delivery caused a longer fulfillment time than expected. Once the delivery issue was sorted out and the stock was received successfully, the order was immediately processed and shipped with tracking confirmation that it was delivered.

    We regret the inconvenience caused and are taking steps to train new hires to improve our communication and inventory updates during delays. We greatly appreciate the customer's patience and understanding! A refund has been processed for the customer's paid shipping expense as well!

    USPS tracking number:

    9400150206242011177309

    Refund amount processed: 

    $5.00

  • Initial Complaint

    Date:10/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered with nutrastop. The order they shipped to me was incorrect. I have placed numerous emails to their support email to have the issue corrected and never heard back from them.

  • Initial Complaint

    Date:10/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two products online from NutraStop on Sept 4th. Shipping label was created on Sept 10th. *** still has not received the package nor have I received my package. I have emailed the company on multiple occasions with no response back from the company. I have requested a refund and still no response.

  • Initial Complaint

    Date:10/02/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 04 September and here we are in October and i have not received my package. From 06 Sept to now I have emailed them repeatedly. Tracking status says label created. According to the trend identified here, why is this site legally left up to operate and fraud people. This is shameful. I'm active duty military and have taken steps to report this to ***. No one should have to experience this.

    Business Response

    Date: 10/27/2025

    We sincerely apologize for the customer's experience and the delay in receiving their order. We fully understand their frustration. 

    The customer's order was placed shortly after one of the flavors became unavailable, resulting in a delay. Under normal circumstances, our team would have reached out promptly (typically within ***** hours) to notify the customer and offer alternatives. However, during this time we were experiencing a severe staffing shortage that we have been actively resolving. We have been training new hires to help restore and improve operations, but this has regrettably caused delays in communication. 

    We want to clarify that our company is not fraudulent and that we take all customer orders and concerns very seriously. The order in questions has since been fulfilled and delivered, with tracking information and delivery confirmation provided by the carrier.

    We sincerely regret the delay and lack of communication and extend our appreciation to the customer for their patience. We are working to implement additional support measures to prevent such extended delays from occurring. To further express our apologies, a partial refund has been completed in the amount of $13.97

    Priority Mail tracking number:

    **********************

  • Initial Complaint

    Date:09/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They scammed me out of my money for items purchased on their online website. Ive reached out to the owner multiple times and no response finally called mybank to dispute.

  • Initial Complaint

    Date:09/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with NutraStop during their labor day sale on 8/31/2025 and received an email confirming the order and a tracking number with ***** When I view the tracking, the status says "shipping label created". It has now been 2 weeks of that status not changing, so I reached out to NutraStop via their email support line and their text support. I did not receive a response to either message/inquiry.

  • Initial Complaint

    Date:09/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 12, 2025, I ordered pre-workout supplements from nutrastop expecting delivery of multiple tubs as specified in my purchase. The order arrived on August 16, but was incomplete, containing only one tub instead of the full quantity ordered. I immediately contacted the company through their text support and email support channels to address the issue. Despite multiple follow-up attempts, I have received no response from the company, leaving the matter unresolved. This lack of communication and failure to deliver the complete order has been highly frustrating, prompting me to file this complaint with the Better Business Bureau to seek a resolution.

  • Initial Complaint

    Date:09/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received product I bought. Label was created but product was never sent out. I contacted them, and no answer. I believe this business is fake and fraudulent. I requested money back, and nothing.

NutraStop is NOT a BBB Accredited Business.

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