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Business Profile

Vitamins and Supplements

NutraStop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with NutraStop during their labor day sale on 8/31/2025 and received an email confirming the order and a tracking number with ***** When I view the tracking, the status says "shipping label created". It has now been 2 weeks of that status not changing, so I reached out to NutraStop via their email support line and their text support. I did not receive a response to either message/inquiry.

  • Initial Complaint

    Date:09/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 12, 2025, I ordered pre-workout supplements from nutrastop expecting delivery of multiple tubs as specified in my purchase. The order arrived on August 16, but was incomplete, containing only one tub instead of the full quantity ordered. I immediately contacted the company through their text support and email support channels to address the issue. Despite multiple follow-up attempts, I have received no response from the company, leaving the matter unresolved. This lack of communication and failure to deliver the complete order has been highly frustrating, prompting me to file this complaint with the Better Business Bureau to seek a resolution.

  • Initial Complaint

    Date:09/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received product I bought. Label was created but product was never sent out. I contacted them, and no answer. I believe this business is fake and fraudulent. I requested money back, and nothing.

  • Initial Complaint

    Date:09/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 8/2/25 at 8:36 AM CST and received a confirmation email shortly after. However, I have not received any notification that the order has shipped. According to ***, a shipping label was created on 8/3/25, but the status continues to show that *** has not taken possession of the package.I reached out to ******************************** on 9/5/25 at 1:52 PM CST and have not received a reply. I also sent a text message on 9/8/25 at 1:55 PM CST but have yet to receive a response.Since I paid extra for *** insured and expedited shipping, I expected this order to be processed and shipped promptly. The lack of communication and action is concerning. Based on this experience, I cannot recommend doing business with this company, as it appears to put customers at risk of losing their hard-earned money.

  • Initial Complaint

    Date:08/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a supplement on August ****** and to this day August 2****** , it still says preparing shipment. It has not been shipped , *** contacted them via email, phone number , and I have not received an answer back on why my order is taking so long or if I can get a full refund .

  • Initial Complaint

    Date:08/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 8/3/2025. For a pre workout powder. Received a shipment notice email on 8/7/2025. However the tracking number shows never shipped. Label created. I have messaged via chat and once via email to no reply. To date I never received the powder.

  • Initial Complaint

    Date:08/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item on 08/4 and received an update that the shipping label was created but received no further updates. I contacted their support 3 times and received no reply.

  • Initial Complaint

    Date:08/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only received half of my order. I have reached out to Nutrastop by Text message, voicemail, and email, per instructions given on their website to reach customer service. I have not received any response from them in any form, and the the other half of my order has not arrived. I would really like some feedback or my money back for the other half of my order, that was NOT shipped.

  • Initial Complaint

    Date:08/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number: #********** Date of Purchase: August 6, 2025 Complaint Details:I purchased a supplement (pre-workout) from Nutrastop on August 6, 2025. Upon trying it, the taste made me sick. I reached out immediately to inquire about their advertised 30-day money-back guarantee if the product is at least 90% full. I also stated I would be fine with simply exchanging it rather than a refund.Since then, I have:Sent multiple emails (August 8 and August 11, 2025) with no response.Texted the company at ************** (August 14 and August 15, 2025) with no response.Attempted to call with no response.All messages were polite and simply asked for clarification on the return or exchange process. I have received no acknowledgment at all.

  • Initial Complaint

    Date:08/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a supplement from NutraStop on July 28th. It is now August 13th, and I have not received any status updates from my order, but my credit card has been charged. I have made several attempts (at a minimum of four) to contact the company (via chat, text, and email) to inquire about the expected fulfillment and shipping date, with no success.

NutraStop is NOT a BBB Accredited Business.

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